Customer Reviews for TRU Country & Garden Depot
(U-Haul Neighborhood Dealer)

640 reviews

5736 County Rd 29   Almonte, ON K0A1A0
(@ Hwy 15)

(613) 256-7682

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(613) 256-7682

5736 County Rd 29
Almonte, ON K0A1A0
(@ Hwy 15)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Location location

glen G. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Options for non-smoking designated vehicles would be ideal.

Reinhard V. 
Rating:
5.0

Customer did not leave a comment.

Marc J. 
Rating:
5.0

Great location, excellent staff.

Michael K. 
Rating:
3.0

Reservation was not correct when picking up trailer despite uhaul website confirming details and online preregistration completed. Charged for larger trailer (picked up 5x8 cargo trailer as per order but charged 6x8). Tried to talk to owner and confirming what we were charged but he he also runs a gas bar from the same location and was told after a brief conversation "I have to go I have 3 cars waiting for gas".

Mike L. 
Rating:
5.0

Extremely easy to do. Super friendly and helpful staff. Always a pleasure to deal with.

Roger C. 
Rating:
4.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Gabreil J. 
Rating:
5.0

Excellent customer service. Very friendly staff. Extremely helpful.

Jeff S. 
Rating:
4.0

Not crazy about the online booking so I always call to make a reservation

glen G. 
Rating:
1.0

Returned the truck to the Almonte location, yes it's a holiday so the place is closed, however the key drop box is nowhere to be found so the key got tossed over the fence! So hey UHaul give me a call if your looking for your stupid key.

Kyle C. 
Rating:
5.0

The entire experience was painless and Mark was both professional and helpful. I highly recommend this location.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
1.0

I was charged twice and a total of $165 dollars was taken out of my account! I returned it early and didn't get the dollys I booked and was still charged almost $200! I have never paid this much for a uhaul and am VERY pissed off with the service I received. I want my money back and will be calling head office. This is a fucking joke. I'd be hoping someone contacts me regarding this or I will be posting this publicly and will make sure to warn others not to use this service.

Brianna R. 
Rating:
5.0

Truck was clean but driver wiper was bad.

BILL L. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
5.0

Every thing went well. We were very pleased

llorraine B. 
Rating:
4.0

Only hiccup was I had to remove snow from the back of the truck to gain access to the ramp and the step into to the truck.

Rob M. 
Rating:
3.0

Customer did not leave a comment.

Laurissa C. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

glen G. 
Rating:
5.0

The staff was very friendly and helpful I would and do recommend them to anyone looking to rent a truck or trailer Thanks for the service

Mike L. 
Rating:
3.0

the location is good if you live close to Almonte, otherwise it is too far to access from outside Almonte

Leo S. 
Rating:
3.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Not only would I recommend this location but it is the first place we call when we need a rental unit.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Connor M. 
Rating:
1.0

I had a reservation cancelled 3 different times and then yesterday morning you guys called and tried to cancel again saying there was no truck for me... moving is stressful enough without worrying about not having the vehicle to do so...

Patty B. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

great staff and experience

Michael S. 
Rating:
5.0

Truck was clean and well maintained. Because I booked it on line, it was easy to pick-up and drip off. No paperwork, etc. Would rent again from this location.

Christopher P. 
Rating:
3.0

The packing blankets that were ordered and was told were in the truck were not. Had to make a second trip. There was a bag of garbage in the cab as well.

Rod T. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Awesome service always adhering to covid rules.

paul L. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

We were delayed by almost an hour due to incorrect information from the online booking. We booked the teuck for 8 am but we arrived to find the location didnt open until 9. So we waited for person to arrive, ffind our reservation and get the truck. Not his fault, just online booking problem.

KENYON P. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

marc J. 
Rating:
2.0

Make sure the items rented are available.

David M. 
Rating:
5.0

No improvements necessary, service was excellent

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

Had o ask for assistance to attach the trailer; the young man was not very familiar with the equipment and apparently didn't attach it correctly (training issue): the door to the trailer was broken and injured a person.

Brenda G. 
Rating:
1.0

Check the vehicle is clean of junk

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Lorne L. 
Rating:
5.0

Customer did not leave a comment.

BILL L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Jenny M. 
Rating:
1.0

This was not rented by me. They gave a truck to someone in my name without checking their license info. Thank God the truck wasnt wrecked or stolen!!

Ashley W. 
Rating:
5.0

The staff was competent, accommodating and very pleasant I would definitely return for my truck rental needs.

Stevie S. 
Rating:
5.0

The agent was friendly, courteous and professional. He had a clear focus on customer service, He was prompt and helpful in serving us. Overall, a great experience.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
2.0

As a approved dealer of U-Haul services, staff should be properly trained on sign out procedures. Rental was not clean upon receipt.

Peter M. 
Rating:
3.0

This rental trucks box was not cleaned. Did not discover this until box door was opened at move location,much mud and broken glass,cleaned up enough to get my stuff in. Should not be charged $25 for cleaning,charge the previous renter,this location should have checked box before rental.

Ellard M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

It would be better if the receipt was issued in my name since I paid for it with my credit card and gave my email address, ( which matches the name on the card).

Trevor A. 
Rating:
5.0

Customer did not leave a comment.

carleton place F. 
Rating:
2.0

More formality. 16 year old kid pumping gas did the rental.

Anthony T. 
Rating:
1.0

The cab was dirty and dusty - it hadn't been wiped down - there was a surgical glove lying on the floor of the drivers side, pretty disgusting actually... I got two bags of blankets, one was ok, the other was wet inside and smelled terrible, but had not choice but to use them... the mildew smell caused my throat to swell up a bit - I will never go back to this location. I complained to the owner/operator, all he did was give me $5 out of the till. No covid precautions were take in any respect, even though I was wearing a mask - no attempt was made to reciprocate. I don't think he had a mask on the premise at all.

James D. 
Rating:
5.0

The issue is I never should have used this location. I had booked a trailer at a location near me about 3 weeks before!! I called on Thursday, July 30th to confirm that my trailer would be ready for pick-up on Saturday, August 1st at 8:00am...as per my reservation. The gentleman told me that there will not be a trailer available until Sunday, August 2nd. What happened to my reservation??? And I'm glad I called to confirm or else I would have been scrambling to find another trailer!!! This was a terrible customer experience!!! Thankfully after waiting on hold for 45 minutes I was able to speak to someone who transferred me to someone else who has able to secure a trailer for me at this location!!! This location was a 40 minute drive away as opposed to the 10 minute drive I should have had at the first location!!!

JRROLLY R. 
Rating:
3.0

Staff is often too busy pumping gas to serve U-Haul customers properly. Computer is in an outdoor shelter with extremely high level of ambient light, making it almost impossible to read the screen. I suggest moving the U-Haul to the indoor customer service desk which is not as busy as the gas bar and has better working conditions for the staff to see what they are doing.

David B. 
Rating:
4.0

Customer did not leave a comment.

Nicolas G. 
Rating:
5.0

Everything was great!

Glen S. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Sherry W. 
Rating:
5.0

Customer did not leave a comment.

glen G. 
Rating:
5.0

Great service and staff. Truly represents the small town and co-op business that this town lives through in through

Tavis J. 
Rating:
5.0

My contract was to return the truck to Eganville Ontario, When we arrived we found this location had been closed for 5 years. I was then asked to deliver it to Barry's Bay Ontario. When we arrived the owner said he was done with U-Haul and would not accept the truck. He eventually took the truck but said I would have to call U-Haul and have someone check me in. I called your customer service number, a was greeted by a French speaking agent who offered no solution or help. The only help I received was from Blair in Almonte Ontario. As a result I spent an additional 2 hours on the road with my wife following in my car. You need to seriously upgrade your web locations and keep your dealers in the loop. Your customer service agent should be flipping burgers. Very unprofessional service and a very dissatisfied customer.

ron W. 
Rating:
5.0

Customer did not leave a comment.

glen G. 
Rating:
5.0

Not a thing. Staff was so courteus and helpful. Excellent experience

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Pick up process was longer than it should have been. The computer was slow and kept freezing making the process take about 15 minutes.

Brendan L. 
Rating:
5.0

Customer did not leave a comment.

Bruce Y. 
Rating:
5.0

I don't know.... this was a great experience.... awesome.

keith M. 
Rating:
5.0

Customer did not leave a comment.

Ruslan N. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
5.0

They could not have been friendlier. It was the easiest transaction I will do all summer. Thanks

ken B. 
Rating:
5.0

Very friendly and knowledgeable both when i picked up the truck and dropped it off. Thankyou

rodger D. 
Rating:
4.0

Customer did not leave a comment.

CYNDI K. 
Rating:
5.0

Customer did not leave a comment.

glen G. 
Rating:
5.0

Great service, this is the place to go

Bruce P. 
Rating:
2.0

Operating a U-Haul rental facility at a Gas Station is a bad idea. First of all the waiting in line for cars to be filled up before the rental of the Trailer. Secondly, the Gas Station attendant was unfamiliar with the operation of the Computer software which was another delay. Thirdly the Ratchets for the Basket Straps were so rusty they were both seized to the point of having to be lubricated before they could be used. Finally, and most importantly I was told I could pick up the Trailer in Carlton Place and then the night before I get an email advising me to pick up the Trailer in Almonte ,ON. This means now I have to drive an extra hour each way to pick up and drop off the Trailer. This is totally unacceptable to the point of buying my own Trailer. I will not be renting from U-Haul anymore.

ROBERT M. 
Rating:
5.0

Nothing to improve. Customer service was by far the best we have ever received when renting a uhaul

Adam S. 
Rating:
4.0

Very good location.

glen G. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Best location for Customer service in Eastern Ontario. Highly recommended.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Sherry W. 
Rating:
3.0

The rear door was very difficult to open and close. I requested an appliance dolly almost a week in advance. When I arrived I was told there were no appliance dollies available so I had to look for one elsewhere. I returned the truck the same day 1 hour before closing time. The attendant informed me he would process my paperwork the next day. It took me several days and a phone call to receive my final bill. I was charged for the appliance dolly. Five hone calls later and I am still trying to resolve this issue. I am completely frustrated and will not rent from here again!

Maria W. 
Rating:
3.0

I reserved an appliance dolly well in advance. Received a confirmation email the day before. Showed up to pick up and there was no appliance dolly to be had on site. I was recommended to go buy a new one. Not cool on move day.

Sara B. 
Rating:
5.0

I have been charged for a rental and an extra day plus a drop off in another city. I did not book this online and now I have to send emails to fix a problem uhaul has created. Waste of time.

Gerry G. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Friendly and efficient service, would definitely recommend.

Jordan R. 
Rating:
5.0

Great service. Awesome staff.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
3.0

Customer did not leave a comment.

KEITH T. 
Rating:
1.0

(DO NOT USE THIS PICK UP LOCATION) !!!! I arrive on time and go to the designated spot I was told to go to, to receive the truck. It is first of all being run by a bunch of 14-16 year olds who were extremely unprofessional. I was greeted by one of them by being asked ‘what do you want?' so I processed to say I was there to pick up a UHaul and I gave them my information. The young man asked for help from a coworker to go get the truck while he processed my payment and the coworker said ‘I don't feel like doing it' and just walked away and drove around on a 4-wheeler, not doing his job. The young man processing my payment took all of about 10 minutes to do so, which is ridiculously long considering he just had to punch in the amount on the debit machine and hand it over to me. I had no idea what was taking him so long. After that, another young man takes the keys and says he'll bring to truck over to me, and proceeds to get the truck STUCK IN THE MUD which he could have avoided if he was paying attention. So he got out and had to go get a manager who was also extremely unprofessional and was laughing at the fact the truck was stuck. They eventually got it out after another 15 minutes of waiting. I then get in the truck and go on my way. I look down shortly after I'd left the pick up location to see that there is little to NO GAS in the truck when I was told it was a full tank. So I had to make another stop on my journey to fill it up. When I get to my destination (which I was now over an hour late for the movers) I open the back on the truck and there's no dolly in the back WHICH I HAD PAYED FOR. Absolutely disgusting customer service and experience. I will never return.

Natalie G. 
Rating:
3.0

Trailer hitch would not tighten properly. Lights attachment had a broken pin. Employee was very helpful and a pleasure to deal with.

Gary S. 
Rating:
5.0

Rented a utility trailer and the tail lights did not work. Checked the electrical wiring with an electrical tester and it seemed the wiring was faulty on the trailer. As I needed a trailer that evening, did take the unit. Did know that I could have received a traffic ticket for an "unsafe trailer", however fortunately I was not stopped. So, as you can determine, the experience was stressful. Regards, John Vincent

John V. 
No reviews have been submitted for this location.

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