Everything was great!BRIAN C.
Customer Reviews for TRU Country & Garden Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Full marks, thanks!Scott S.
The young guy at the gas station at drop off was great, helped me remove the trailer from my truck as it was too heavy to lift myselfTim W.
Customer did not leave a comment.Eric K.
Charged the wrong price for the vehicle received $40 per day vs the 19.99 per day on the windshield. Charged for fuel at the 3/4 tank mark, when it was just above that when we received it.Sal O.
Customer did not leave a comment.Kevin B.
Blair as usual is always on top of everything and always provides great service. Is a pleasure to deal withJohn R.
Customer did not leave a comment.larry S.
When you reserve items make sure the items are there upon arrival. I had reserved 20 moving blankets for my move and when picking up the moving truck, I discovered they only had 1 blanket and charged me $5 for that blanket usage. I also filled the truck half full over what I was supposed to and received $14.83 for this when gas is $155.9 a liter.Cameron S.
Customer did not leave a comment.William E.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Remi L.
Customer did not leave a comment.Matt W.
Customer did not leave a comment.George H.
Nothing to improve. Top notch service!Nick B.
There was no signs or any direction as to where to park the truck when we returned it to this location. There was no clear markings for a drop box to put the keys after we return the truck .I will never use this location againRobert M.
Thankfully there was a 5x8 trailer when I got there. I had booked a pickup at that location but they didn't have me in their system so they had to make some calls to authorize me to take that one away. that was stressful. not sure why that happenedJason G.
Friendly, and quiet helpfulLeica M.
Customer did not leave a comment.Karen W.
Great service.Adam J.
Customer did not leave a comment.Phillipe A.
Customer did not leave a comment.Edward F.
My truck had been double booked by Uhaul. Had to wait 2 hrs for another to arrive. Local manager was great.EDWARD H.
Could not find the drop box for the keys. Now I have to drive back into town tomorrow to drop them off and hope I'm not charged extra.tristan K.
Customer did not leave a comment.Leonard T.
Steering extremely loose Truck clean and ok other than steeringBILL L.
I would not recommend uhaul to my family or freinds it was my first and only time I would rent from you.first I rented in Carleton place the day before the move your ride schedule in lady called and changed me to almonte changed my time for pick up when I called inquire get another rude lady told me no guarantees the truck would even be there when I got there then put the mileage rate to 1.43 and not the .89 cents had to drive 20extra km to get it then get it home not dolly's that's I asked for had to go back to get it.and no discount or even sorry for the inconvenience the young man in almonte was a very sweet young man st least he said he was sorry for the inconvenience so no I will never recommend you to anyoneCheryl S.
No person of any knowledge when I dropped off and 2 days later I was charged 4 times the rate. No one would do anything. Crooked people. Don't deal with U-Haul.Gerald J.
Customer did not leave a comment.Thomas A.
Super high quality service at this location , all team members are very efficient , friendly and knowledgeable. Definitely recommending to friends and family! Well done !!Lisa N.
Provide staff with indoor workstation, proper computer equipment and training. Make sure hitch safety chains have rubber retaining clips for the hooks.David B.
The helpful of the staff to conform we had the right trailer size, what a pleasure to deal with them. Even dropping it offJohn R.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Lindsay J.
Trailer was dirty and full of sticks and branches.Craig P.
We booked our uhaul over 2 wks in advance, for 8am. When we tried to confirm this reservation, the pick up time was changed to 3:pm! This was totally unacceptable & inconvenient for us. Uhaul told us there was nothing they could do. Unbelievable! Incredibly bad service. The man in Almonte did try to encourage the renter before us to return the uhaul asap . We appreciated his effort - but are very upset with uhaul booking.Guy J.
Customer did not leave a comment.james M.
Customer did not leave a comment.Michael C.
Truck given to wrong person. When rented for 7 am was only available at 2pm. Was suppose to have equipment to transport boxes. Not inside truck. Had to go to another location 30 km.Jean-Francois D.
Great experience! The 2 attendant's who assisted us in pick up and drop off were super. In addition to helping us, they served customers at the gas pumps all while maintaining their composure and friendly service. This was our first rental with Uhaul and we will use this location again.JayandKim C.
The people I dealt with were very nice and efficient. Pick up and return were easy.Michelle T.
Customer did not leave a comment.Rick B.
Keep doing what you are doing Very friendly staff !William E.
Customer did not leave a comment.Jennifer G.
I was late getting the trailer back and they were a great and very understanding. Excellent service throughout the whole experience.William G.
There was a little confusion in the billing but this was straightened out right away. Great work Blair ! Very convenient having Uhaul nearby.greg S.
Customer did not leave a comment.Peter B.
The van was clean on the outside but needed a good sweeping on the inside.KEITH T.
Customer did not leave a comment.Craig Y.
Customer did not leave a comment.Robert C.
The cap for the coolant was sitting on top of the container under the hood and not screwed on. Had this not have been noticed the coolant likely would have leaked out and the truck overheat during the move.Sandra H.
This is the second time I've received a van with barely an 1/8th of gas left in it. It is super inconvenient and annoyingDeborah D.
Customer did not leave a comment.Karen R.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.glen G.
I need someone to phone me asap. I was quoted $20 for the trailer and I was billed double that on my credit card. Please refund my money.paul M.
Customer did not leave a comment.Willard L.
I rent the Van. It is four season tires , not snow tires on the van. It is not good on county road and stop by snow after load. I purchase the one day insurance from U-Haul , I called the U-haul , they did not have the service. I am CAA member , CAA does not have service for U-haul. I wait 2 hours, a neighbor used his tractor to pull it out If you are moving in winter, better to find a good driver, I chose the small van in U-haul , but I really drive the big van , my experience is not good enough to drive in winter.JING J.
We had something come up and called at the last minute, so were very happy to be accommodated. The staff we had to deal with were very pleasant to deal with, even though we hit a rush at the gas pumps!Kenneth A.
Not a thingDarrin B.
I'm sure this location is great but this is not where I was asked to drop the truck off. I have never been to this location I'm sure it's amazing! But I do not know for sure!Jon R.
Good people. Enjoy working with the staff thereBILL L.
Customer did not leave a comment.Tom J.
They gave me a truck that was iced over and then the windshield wiper broke on the driver's side while on the highway during a snowstorm. The vehicle was unsafe to drive as the owner did not remove the ice for me. This almost caused multiple accidents. I then had to double back to Ottawa to have the truck fixed, causing me to go over my mileage, add more gas to the truck and forcing me to pay my movers an extra 2 hours to sit around and wait for me. Moreover I had to buy windshield washer fluid as it was empty, costing me more money once again. This was a horrendous experience with uHaul.Pier-Alexandre M.
We've dropped off at this location twice and they are very professional. Would definitely use their services again.Remi L.
The air bag indicator was broken. The 12 volt connector on passenger side was missing cover. Pieces of cardboard all over truck. Discarded mask on truck floor.Angela M.
Customer did not leave a comment.Wayne L.
Area to park trucks was muddy, should be paved.Leonard P.
Vibration in rear wheelsBILL L.
Only complaint was the online check in for the mileage and condition of the truck wouldn't take the requested picture.AARON J.
They need more wood chips â€¦ it is a mud pit and very dirty in front of the trailersChristopher B.
The gentleman that served me was very polite and helpful.Andrea A.
The trailer I had reserved the week before for an eight day rental did not have functioning lights. The agent gave me an upgrade at the same price to get me on the road quickly. He got me hooked up and away within 15 minutes. It served my needs perfectlypaul L.
Poor customer service from U-Haul regarding pickup.Jonathan L.
Customer did not leave a comment.glen G.
The guy was very nice, but not very knowledgeable, He only gave me a $100 refund because I told him I had given $100 deposit, I got a uhaul statement saying my refund was $125 but he did t know that But he was very very nice.DOREEN A.
The lights didn't work on trailer rented. After hooking up and starting to leave. Had to switch and get another trailer, witch was bigger and heavier. Didn't want that one cause transmission on old truck drive weak. And was stopped on way back with load on by OPP cause on back of truck what was caring to officer wasnt secure enough. Also the officer mentioned about uhaul trailer tires were pretty wore out. Pointing out one on left hand side almost bald. Told me to tell dealer rented from. I was in a rush when brought back so didn't get to share with uhaul dealership.Rebecca P.
The attendant was very friendly, professional & helpful. Appreciate that. Will be renting in the future for sure!!! Our experience in dealing with Home Depot rental was a bad experience. The UHAUL company is so much better than them any day. Thank you!Laurie I.
Great experience here!Tavis J.
I had a confirmed registration at the Bait Casters location near Carleton Place, but I when I arrived, I was told the trailer wasn't available and had to drive a long distance to the Almonte uhaul location to get a trailer.Robert F.
Customer did not leave a comment.Kevin L.
This is a comment for U-Haul and not this particular dealer. I was NOT impressed when my pick up location was changed - I was not advised and was not even aware that this happened. It caused a significant delay to my live plans AND I ended up over the allowed mileage which resulted in an additional charge!!! Not impressed at all.Glenda T.
Your support of rural dealers is horrific! I can't tell you how many times I reserve a vehicle from my local place only to get an email and call from another rep telling me that my reservation was cancelled but rebooked at another location 45 minutes away. FIGURE OUT YOUR DEALER RELATIONS BECAUSE YOUR CUSTOMERS ARE STUCK IN THE MIDDLE.David D.
I reserved a trailer for 7:30pm and arrived to find the location closed! Spent 40 mins on the phone and spoke to 3 different agents before one was helpful enough to help me make this reservation for 7am the next morning. The problem was I need to be loaded up and gone by 6:30am. All of this made me 1.5 hrs late for my appointment which is unacceptable. Was offered a $50 compensation sent to a different automated systems which after waiting for 10 more mins nobody picked up, no acknowledgement of being on hold, just blank empty phone line, so I hung up. Very frustrated with my U-haul experience!!MICHELA S.
The van was low on case and the battery died + the interior had coffee stains!Douglas G.
Unfortunately I was double charged for my rental. I have been trying to get a refund from u-haul for the mistake but no luck so far.Mark G.
Help with the hookup and safety check, but you only had one staff on hand so I understand. I knew what I was doing but many don't.Arthur S.
Customer did not leave a comment.DON H.
Great experienceTodd O.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.BILL L.
Very excellent service easy fast loved the experiencelynn G.
Customer did not leave a comment.Brian B.
Rental process was quick and simple.BRIAN S.
Service provider was courteous and professional.LARRY O.
Really kind staff (Ryan) he explained the trailer install to me and helped me install it. Really impressed with the hands on service!Jackie M.
The trailer could use a hand crank jack to raise at 250 pounds it more than one person can handle . Other than that excellent trailer to haul , 😁dave M.
Tail light not working, extremely low tire pressure and lock for hitch ball was seized and wouldn't turn more than half way. The guys working there are not only responsible for u haul but also pump gas and fill propane. To much to handle for a single employee!!Ryan R.
Personnel was too busy pumping gas to help so I disconnected trailer, put it into the spot he showed me and left.John U.