Customer Reviews for True Blue Carwash
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service

Rating:

1.0

You are claiming I didn’t return a fridge Dolly which I put back where I found it. No one came out to check the trailer or the Dolly when I dropped them off. And you are charging my credit card for this. I will be contacting visa to let them know it is a fraudulent charge on my card.

Rating:

5.0

Thank you.

Rating:

2.0

When I picked up my rental, I confirmed with the young man that I would be returning at 1:00p.m. the next day. He abruptly brushed me off and said "yeah yeah yeah". When I left, I received confirmation email/text that my rental was due 8:30 a.m. the next day which would not work out as I booked for 1:00 p.m. given my move in time was 9:00 a.m. I tried calling and someone answered the phone and then immediately hung up. I called 7 more times and no one answered despite I was calling within business hours. I tried the Uhaul chat which was useless as no one answered despite my "wait time was 1 min". I called and spoke to Dawn of UHaul who sent a text message to the GM of True Blue to indicate I would need the rental until 1p.m. As I was in the process of moving, I received a call from staff at True Blue indicating my return was due at 8:30 a.m. and they needed it immediately. They indicated no one called or left them a message. The uhaul was returned shortly after 10:00 a.m. This is a complete lack of service. It all started with the counter staff being rude and not confirming my need for the rental until 1p.m. Do better UHaul.

Rating:

1.0

They charged me way more extra for gas. I probably burned 3 litres of gas but they charged me around 8 litres.

Rating:

5.0

Nice customer service, no complaints!

Rating:

5.0

best uhaul experience so far, the guys working the desk worked quickly and were knowledgeable

Rating:

3.0

Hard to get out and get back in

Rating:

5.0

The only issue I had was with the fact that one way rentals are not guaranteed until the day before you need the equipment. I did a load share that helped to offset the cost.

Rating:

2.0

Didn’t count our auto transporter as returned.

Rating:

3.0

Crowded drop off.

Rating:

5.0

My trailer reservation was completed without a hitch :-)

Rating:

5.0

The guy was very polite

Rating:

5.0

Excellent service, the guys there were so sweet.

Rating:

5.0

Great!

Rating:

5.0

Nothing. More parking?

Rating:

5.0

Nothing at all. This place is quick, efficient and very friendly . Customer service is A+

Rating:

1.0

The guy over the counter is very rude, doesn’t looks to explain all the steps to return the equipment Nothing explained, you just need to figure out by yourself. He throws his shitty attitude if u ask any questions

Rating:

4.0

Very friendly staff. Truck needed some repairs (faulty tire pressure sensor; check engine light), but worked well.

Rating:

1.0

The U-Haul I was given broke down on me

Rating:

5.0

Excellent service

Rating:

5.0

I think the service is excellent

Rating:

5.0

Seems perfect

Rating:

4.0

The lady who was sitting at counter when dropping off truck lacks customer service skills. Rest overall was good experience.

Rating:

5.0

The staff there are very friendly and nice. Highly recommended if anyone is looking to rent a truck for moving!

Rating:

5.0

I recommend this location.

Rating:

5.0

Very pleasant staff and a very easy experience

Rating:

2.0

#1 76638347 - Initial trailer (RT6430A) was too small - returned it within 30 minutes. #2 76638347 - so we upgraded to the larger trailer (HO1708N) #3 77116047 - Rented the same larger trailer again (HO1708N) Asked about the credit/refund on the initial rental #1. Manager said it takes 2 weeks for credit/refund. One month later I am still waiting for correction. Not impressed.

Rating:

4.0

The area is a bit congested but not a big deterrent

Rating:

2.0

Thegirl at the counter was very unpleasant and seems annoyed of us.

Rating:

4.0

We are very happy and satisfied with the experience

Rating:

5.0

Nice

Rating:

3.0

Everything was good only thing would be the change oil notice was on. I just needed it for a quick job so worked out good

Rating:

5.0

Pleasure to deal with. Always friendly and helpful

Rating:

5.0

Everything was great. Just having a debit card option would be helpful.

Rating:

3.0

The charges was too exorbitant, imagine less than 1 hours 30 minutes trip, I paid 86 dollars. I can't recommend this to people in my community.

Rating:

3.0

The Customers service person was very rude.

Rating:

3.0

I am writing to express my concern and disappointment regarding my recent experience with your service. At least, you should tell your customers if you don't have any utilities which they rented.

Rating:

3.0

The moving truck met my needs for a move. A issue came up after I dropped off the truck. When I dropped off the 20 foot moving truck yesterday one of the staff parked it and said all was good and was charged the additional cost for the mileage. About an hour later I received a call from the company (location of truck) asking me where the truck was as it was to be dropped off by 1:30. I explained that I already dropped off the truck and was charged the additional mileage fee. This was dropped off well before 1:30. The person on the phone said he now sees the truck and paperwork and said all was good. Then I saw another duplicate charge go through on my credit card. I called back twice to get the duplicate charge cancelled but no one answered. Gave up trying to get through yesterday as was busy dealing with my move. Will try again today. I suggest more care by staff to coordinate information on available equipment before bothering customers and not to double charge customers by again coordinating between staff.

Rating:

5.0

Fast & Friendly

Rating:

4.0

The oil change soon message was on the dash when I picked up the vehicle and took a picture of that when I pulled out so it would be documented and noted and time of picture as I departed . The parking break was also on which was odd but figured that out soon when I started trying to move it and had to release it. It was parked next to a car in the lot which had its back door window smashed and glass all over the place and obvious it was broken into. Not sure if that was exactly a good impression of the overall impression of the location. It was a blue car there in the lot and when I returned four hours later the car was still sitting there and glass all other the parking lot where I was to park the cargo van.. The individual at the desk within the office who managed also the car wash was fine. He was polite attentive and courteous. No problems when the it came to ease of rental or customer service. Just suggesting the vehicles may need to be maintained accordingly and maybe security and management to observe the property and vehicles. If wouldn’t hurt also the person representing the U-Haul rental at that desk maybe just show the renter the location on the lot where the van is sitting. We wondered around a few rows looking for the match tag on our key chain to the vehicle.

Rating:

2.0

Guy behind the desk when picking up was rude, took multiple phone calls while in the middle of processing me. I had requested a 20 foot truck and when arriving he tried putting me in a 15 foot truck without even telling me he switched it. When asked why he said “we don’t have a 20 foot truck available today I just keep them all available so people still come here”. The only reason I chose this location over other closer locations was the “availability” of this 20 foot truck. He also let multiple people cut in front while we were in the middle of processing. Did not go over the fees changing on Friday and Saturday compared to the rest of the week. When everything was finally processed he points in a general direction “your dolly is over there” and watches me walk out to go search for it. When returning I asked if we could do the walk through together as the lady working at this time said “just drop the keys”. When I asked if we could do the walk through together she acted like it was a huge inconvenience to go out to the truck and confirm it was brought back in the same shape that it left. The entire process was unprofessional and I will 100% not be recommending anyone to use Uhaul through this location.

Rating:

1.0

Very rude service vehicle was dirty the lady at the counter was not helpful

Rating:

3.0

There was no signs to indicate where to rent the vehicle. The office in inside the car wash area, which was difficult to find. There were also no signs or direction on where to park your vehicle. The gas tank was not filled up and impossible to judge, so even though I put in $20 of gas into the vehicle, I was charged $16 for 1/16th of a tank. Overall not a great experience.

Rating:

3.0

The truck was in awful shape. The engine light kept coming on, and it also indicated that an oil change was needed.

Rating:

5.0

It was a great experience.

Rating:

5.0

Nothing much to add. Keep up the good work

Rating:

1.0

The gas tank wasn’t filled right up , I filled it up upon return & I was charged an extra $16.63 because the employee said it wasn’t full enough, when I filled it right to the top . Employee kept arguing, so I just paid it . Will definitely not recommend.

Rating:

5.0

Everything was good.

Rating:

1.0

The car had some many lights on and the worst customer service possible was given to me. Bad location For customer service

Rating:

4.0

The inside of the van was not very clean. Otherwise the service was great and the van operated well. The oil change warning was on.

Rating:

1.0

Very bad experience overall. U-Haul first tried me to pick up a truck from Minnesota when I was living in Winnipeg, Manitoba. Received the U-Haul about 8 hours later than was told it would be available. Did not receive a call from anyone informing me that the truck was ready for pick up. Then was given the keys to a truck parked behind another van and trailer - was told I would have to wait for the renter of the van to arrive to be able to move it. Truck was completely filthy inside with mud and snow. Will not ever use U-Haul services again.

Rating:

1.0

My credit card was used for another customer of yours. I was debited twice because of this carelessness. Now I feel my credit info isn’t save with you guys. I am still waiting for the hold on my card to be released

Rating:

1.0

The lady when I pick up the vehicle has very bad attitude, questions was not answered due to language barrier, I was asking for a receipt for the purchase of the 4 Double sized mattress protector, she said she only have the pos receipt. When I returned the car, the guy was fine. Vehicle was really really dirty, previous customer must have shipped tones of garlic in the back, it was all over the place.

Rating:

2.0

The back of the uhaul did not seal and all of our belongings got covered in water and mud.