I booked the van for 2 hours but only used it for 1 hour; you could have refunded me the unused hour.
Eva S
True Blue Carwash
(U-Haul Neighborhood Dealer)
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Eugene EIt was not a good experience. I was charged $19 extra. That was Charles. Next day. I give the same fuel level and drive 1 km less as mentioned while picking up when I started again to discuss why I am charged. They had to come next day and talk with the morning team however, I picked up from the same guy who said this thing to me.
premjeet sThis was a terrible experience on many levels. 1. RE: Authorized driver. ONLY my name was on the contract. The owner INSISTED that because he had taken a copy of my spouse's driver's license that my spouse was also an authorized driver. I call U-Haul and was told the owner was wrong. The Customer Service person apologized for the owner's mistake and added my spouse as an authorized driver. 2. RE: Drop Off Location. When the booking was made we clearly stated the drop off point as a specific city in British Columbia. The owner of the pick-up location continuously stated we were dropping the unit off in ONTARIO. Finally I pointed out the PROVINCE drop down menu on his monitor and got him to change it to BC. 3. Unit Condition: Before leaving the pick-up location it was discovered that some of the brake lights and turn signals on the unit were NOT functioning. In other words we were given a NON WORKING unit. The owner's solution was to put the onus on USSS to call roadside assistance and have them meet us at our home to repair the problem. Roadside did show up and spent approximately 5 HOURS on our driveway re-wiring the unit's turn signals and brake lights. Before leaving the repair person stated they would return the next day to complete the job. When the repair person DID not return the next day we contacted U-Haul who in turn contracted the repair person. It was reported to us that the repair person was NOT returning and the the lights should work. 4. Credit NOT Applied. When I complained that we had waited one day for the repairs to be done and a second day under the belief that the repair person was returning, I was advised that we would be credited 2 DAYS on the contract - effectively pushing back the return date. When we dropped off the trailer the UHaul person stated we would NOT be charged for extra days. After we got home I discovered an additional credit card charge from UHaul for two extra days! 5. Return Location Error. Upon arriving at our destination - the ONLY place in British Columbia we had EVER stated we were returning the unit we contacted U-Haul to confirm the return address. AGAIN the drop off place was wrongly recorded in the UHaul system! UHaul thought we were dropping off in a completely different place - nowhere near where we were! The mistake was attributed to the fact that the drop off location address had recently changed and therefore the system defaulted to a major center in BC.
Janet GKeep the truck clean and hygienic. Put back camera to avoid any unintentional damage to human or property at back while reverse.
Rishi G