Customer Reviews for True Blue Carwash
(U-Haul Neighborhood Dealer)

1,114 reviews

1761 Pembina Hwy Unit 4   Winnipeg, MB R3T2G6

(204) 775-6928

Office Hours

  • Mon-Sun: 8 am–10 pm

Services at this Location:

Contact Us

(204) 775-6928

1761 Pembina Hwy Unit 4
Winnipeg, MB R3T2G6

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Was bad experience as I got a Van which had 4x4 heavy blue pallet in the back looks like from the previous renter which has not been cleaned up and I had to move it so I can fit my items in. Also there was no Windshield Washer Fluid in the van and I had to drive with dirty windshields and fill it.

Sarmen B. 
Rating:
4.0

Customer did not leave a comment.

Ian L. 
Rating:
3.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

nancy T. 
Rating:
3.0

I was overcharged, given no help unhooking and the office is unmanned. Horrible service, refuse to rent again

Bryan S. 
Rating:
2.0

It's a car wash. You have to search for the entrance. Very little signage and the person did not leave the desk to look at the equipment. Made the drop quick and easy though

Barbara K. 
Rating:
3.0

"Here I an take the keys" No questions on the status of the vehicle, and then a surprise 60 some dollar extra charge. 36 blankets were folded, and unit swept through, gassed up to over where it should be. . Frankly a little disappointed.

Harald S. 
Rating:
1.0

Customer did not leave a comment.

alpeshkumar D. 
Rating:
5.0

Good

Narinder K. 
Rating:
4.0

I needed to extend due to weather and was out of province. The customer service rep from uhaul put pressure on me to return the trailer even though it wasn't safe to do so. She tried to make me feed guilty saying it was needed by a family and then threatened a $50 extention penalty. Her attitude and lack of understanding was not appreciated. The folks at True Blue car wash were good.

Ray S. 
Rating:
3.0

Truck did what it needed to do, although it was poorly maintained…. (Driver and passenger door did not close, hitch was difficult to close, check engine light was on, and cabin was dusty and dirty)

Giuseppe A. 
Rating:
3.0

Parking at the end would have been nearly impossible without a friend there to help guide as the trucks were in there really tight.

ABRIANNA S. 
Rating:
3.0

Equipment was dirty and ended up with 2 flat tires. Client service provided by emergency services was horrible, will never rent with U-Haul ever again! Was stuck on highway for hours.

Meaghan M. 
Rating:
3.0

Customer did not leave a comment.

Tyson R. 
Rating:
5.0

Not happy with condition of trucks. Had to return two trucks that were not road worthy before we got one that worked properly.

HEATHER J. 
Rating:
4.0

Customer did not leave a comment.

Sheena D. 
Rating:
4.0

I did not get my dolly with my rental. Still waiting for the charge to be removed from my invoice.

Carlos A. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Olivia O. 
Rating:
5.0

Okay

Olabode E. 
Rating:
4.0

No extras like furniture mats

Miranda W. 
Rating:
5.0

Customer did not leave a comment.

Shivakumara B. 
Rating:
1.0

Customer did not leave a comment.

Cyndy G. 
Rating:
5.0

Customer did not leave a comment.

Trevor K. 
Rating:
3.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

naitikumar K. 
Rating:
4.0

Customer did not leave a comment.

ken O. 
Rating:
2.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Overall experience was good but truck was not ready for long haul. Windshield water was not topped off we put our own. Oil life was below 40%. Luckily haven't had any problem on my way. Otherwise everything else was good.

HIMANSHU P. 
Rating:
5.0

Nice people working at establishment

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Janice T. 
Rating:
5.0

Customer did not leave a comment.

Harikrushna K. 
Rating:
4.0

I would say the equipment was well maintained and it was so-so on clean, but we are in a wet season. I went to a previous U-Haul location prior to arriving at this one and the only comment I would make is that the equipment should be nicely lined up and evenly spaced for both the trucks and trailers. The Pembina location had an RV camping trailer sitting outside the front door that makes the setup look disheveled and tight for vehicles coming and going. The RV camping trailer should be parked out of site in the back.

Troy H. 
Rating:
5.0

Nothing. Service was quick and efficient.

Mark O. 
Rating:
5.0

There was a empty take out coffee cup in the cup holder

Ronald D. 
Rating:
1.0

Booked moving truck online for 24hrs. Upon pick up I was asked when I'd be returning. In confusion of me thinking, does my reservation not state this. As I received email confirmation. Advised that they don't allow more than a 6hr or 8hr window of usage due to month end moving. Don't know when most people move. However, best guess it's end of month or the first of the new month. If these franchises would review their reservations and reach out to advice. Maybe at the very least. That would have been better than me then needing to find other means to move. I was asked the amount of of mileage I'd be using it for. I estimated 20km. Used much less and was not reimbursed. Service isn't friendly or professional. I'd be after an enclosed trailer from other business's next time around. Uhaul and it's associates do not deserve my money.

Rithy K. 
Rating:
1.0

I think to take more care and put more attention to business is the best way to improve this service. Mileage on paper differs from mileage on vehicle meter. In the end I paid double mileage. This location strongly not recommended.

ievjen K. 
Rating:
4.0

Customer did not leave a comment.

Ivan K. 
Rating:
1.0

The person who helped me was very rude. Did not answer any questions and was resistant on helping. There were still 30 mins left for the location to close but he just wanted us gone.

Jaspreet S. 
Rating:
5.0

Customer did not leave a comment.

Quinn T. 
Rating:
3.0

The location was convenient for me, as I live nearby. The staff was friendly and helpful. The only small suggestion I would offer is to ask the customer if they need a lock for the truck when the pick up the vehicle. Then it could be included on the invoice. Otherwise, everything was fine, thanks!

Dean W. 
Rating:
5.0

Nothing

Olabode E. 
Rating:
5.0

Great customer service and turnaround time awesome!

Olumide S. 
Rating:
1.0

The customer service on this location is terrible, I will never rent anything from this place anymore.

Renan G. 
Rating:
4.0

Customer did not leave a comment.

Maksym S. 
Rating:
5.0

Customer did not leave a comment.

george N. 
Rating:
3.0

Customer did not leave a comment.

Carolyn P. 
Rating:
1.0

The man there was very friendly, but did not even look at the truck I dropped off, and no receipt was offered. I felt like I was leaving myself vulnerable for unwarranted additional charges.

William P. 
Rating:
5.0

Customer did not leave a comment.

Amanjot S. 
Rating:
1.0

It took around 45 minutes to pickup the truck. Around 15 minutes was standing in line waiting to get the key. I should be able to do do personal verification before getting to the location and picking up the key should be simple. Also there needs to be a way to report minor damages.

Matthew G. 
Rating:
1.0

The time was not sufficient. Online booking show pickup 7am and got the truck 8:30 and was not give proper 4 hours to move and still had to pay the full amount. Also customer service reps were not much help.

Manmeet K. 
Rating:
1.0

Never walk customers to check the van

Josenino M. 
Rating:
5.0

Customer did not leave a comment.

Muhammad A. 
Rating:
3.0

Truck had some loose steering and it was not checked prior to pickup, it only had 4 blankets and they were not in the pouch but strewn all over the back amongst the cardboard and pieces of wrappers left behind by the last user. I returned it cleaned with blankets folded in the pouch provided. I also added two blankets from a previous rental.

Rick E. 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

Customer did not leave a comment.

taiwo S. 
Rating:
1.0

Customer did not leave a comment.

Falgunkumar P. 
Rating:
1.0

Customer did not leave a comment.

PRABHJOT S. 
Rating:
5.0

Customer did not leave a comment.

sandun W. 
Rating:
4.0

Customer did not leave a comment.

AGOSTINO R. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
5.0

Customer did not leave a comment.

AHMAD I. 
Rating:
5.0

Customer did not leave a comment.

vasudev G. 
Rating:
4.0

Customer did not leave a comment.

Snehal A. 
Rating:
4.0

Uhaul itself needs to do better when the equipment you reserve is no longer available in your city to find something at least close. I was told I would have to go to a different province to get the trailer I reserved but found one in a different city luckily but still had to drive 500km just to pick it up. Very very poor service from uhaul and if I can help it will never use again

COSMOE-JACOB M. 
Rating:
5.0

Customer did not leave a comment.

Jasna D. 
Rating:
3.0

Van was not very clean (very dusty) and did not feel well maintained. Although I could be wrong as I can't judge it based solely after driving it for a few kms. The location's after hour uhaul parking was confusing (unsure of where to park and could not find a space). I was also surprised I had to wait for 20 mins in line before I could get the UHaul (was not expecting this based on other experiences). But perhaps that's because they were running other businesses at the same time. I am also not happy about being charged $25 for a cardboard box. I haven't had this happen before and it was placed at the bottom because it felt unclean. I assumed others could use it, otherwise we would have tossed it. Didn't know I'd be charged so much for something that takes 30 seconds to remove if they didn't want it there.

Urvi C. 
Rating:
5.0

Customer did not leave a comment.

Nachiket P. 
Rating:
1.0

My furniture got bedbugs from the U-Haul truck!!!!

Navid M. 
Rating:
4.0

Customer did not leave a comment.

Damandeep S. 
Rating:
5.0

great customer service

GERHARD S. 
Rating:
4.0

Long wait everytime.

RAHIMUN NUR S. 
Rating:
4.0

Customer did not leave a comment.

neil F. 
Rating:
4.0

Customer did not leave a comment.

Gabriel B. 
Rating:
5.0

The staff at True Blue Uhaul in Winnipeg Mb where amazing. Especially when I dropped off the van..the staff gave me a bottle of water when he noticed how hot I was. Once again thank you u haul for another easy moving experience Catherine

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Shivam B. 
Rating:
5.0

Amazing service

Barakat A. 
Rating:
5.0

Customer did not leave a comment.

Adin B. 
Rating:
2.0

When I went to drop the truck and trailer off I went into the office and the lady asked me for the key. I asked if we were going to do a walk around. She said no. I said don't you want to see that it's full of fuel and that it's clean and she said I don't care. As long as there's gas in it you can go. Was super off putting especially after my pick up woes. So I just left.

Ryan N. 
Rating:
1.0

This place scammed me, They did not have the vehicle that I wanted so they should have given me a 50$ credit and they said I returned the u haul with 1/8 a tank of gas and I returned it with 1/4. When I picked up the u haul There was garbage in the cab from previous customers. I have used u haul many times but this time was a total scam.

Peter V. 
Rating:
3.0

Customer did not leave a comment.

crystal B. 
Rating:
5.0

The cab of the truck needed a little cleaning, like the cup holders.

Lorne G. 
Rating:
5.0

Was very pleased with the whole process of pickup and return

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel J. 
Rating:
5.0

Customer did not leave a comment.

Bernard S. 
Rating:
1.0

I filled fuel tank more than you give me still I guys charge me 20 cad for fuel

gagandeep S. 
Rating:
2.0

Vehicle was filthy. Gas was almost empty( did give me a credit). The front cab was really dirty full of dry spilt coffee and grime. The back of the truck on pick up had dog food all over and smelt awful. I went back and told the guy it was nasty he sent someone to broom it out. I had to bring it back to mine and clean it out myself because I wasn't going to ask him to clean it again. Still bits of dog food, better but like I'm about to put all my valuables into a filthy truck to move. Was rough.

Gio R. 
Rating:
3.0

Firstly, when I had a 24 hour rental, the lady said “you can't rent them for 24 hours on the last day of the month. Which is not fair if that's not clearly stated. Then later on they called and asked if I could come back and swap my uhaul for another one because their employee made a mistake, bur this was 6 hours after I had picked up the uhaul and had just finished filling it to the brim, there was no way I was taking everything back out again

Hayley G. 
Rating:
5.0

Customer did not leave a comment.

Navdeep S. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
2.0

Truck inside is full of dust / garbage Location over charge for fuel surcharge

Hok Ching Dason Y. 
Rating:
2.0

Vehicle was not available at pickup time. Office is cluttered and did not have much moving supply options. After many attempts to find a van elsewhere, ended up calling back and van was available 2 hrs later.

Ashley C. 
Rating:
3.0

Customer did not leave a comment.

Jesse L. 
Rating:
3.0

Customer did not leave a comment.

maksym N. 
Rating:
5.0

Customer did not leave a comment.

gurmeed S. 
Rating:
4.0

Customer did not leave a comment.

Sheng L. 
Rating:
4.0

Customer did not leave a comment.

marvin N. 
Rating:
1.0

Customer did not leave a comment.

Leesa C. 
Rating:
5.0

The person at the location was excellent, and very knowledgeable and helpful.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Adesuyi Temitayo A. 
No reviews have been submitted for this location.

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