Inwood recommend it to a friend if it was the first gentlemen who help me, if it was the guy who helped me when I dropped off the vehicle no. Also I was upset with the vehicle. I was trying to fill it back to the 3/4 I got it at the when filling the Guage didn't move until 10 min after filling the vehicle. It then went to 3/4 and then 5 min after that went to full. Guage wasn't working properly causing me to pay extra dn over fill the truck and lose money doing so. Not happy about that.
JARRED V
Customer Reviews for True Blue Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the truck wasn't clean.
Denys Mthe system was down for an hour starting shortly before my pick up time. I sat and waited for 50 minutes just to get my truck, then when refueuling I assumed that if I let the pump fill the truck up it would match the "filled " amount from when I started. It doesn't - the fill inidacator went way past the fill line, resuling in my spending double on gas. I estimae I used less than 10 in gas but ended up refulling over $20 in gas. This felt like a scam and along with setting our move back by an hour this made be doubt that I would use uhaul again or recommend. I kindle request a refund for the rental that day.
NANCY MThey provided me damaged equipment and claimed that I am responsible for the damage. The damage on the tire is fully visible as wear and tear, it was very dangerous to be on the road with a vehicle tire that was that bad.
MERIT OKind of hard to find the location as it is located at the back of the mall where Napa parts is in.
James CNo improvements. Very satisfying experience.
Daniel BYes and no
jadwiga wYoung guy (very nice/friendly but too busy) trying to run a massive multiple bay wand car wash. Was able to find truck, he pointed out car carrier in bushes buried in the weeds (extremely tight location with really no room for trucks, especially w inexperienced drivers renting them. Had to figure out how to turn around in extremely tight quarters. He did help guide me to the trailer and helped hook it up. Got home with the truck and discovered there were no blankets (had reserved 12) and no handcart (reserved 1). Called the place back and they said contract was closed and to tell them at return location and that I wouldn't be charged. Pretty sure that is improper procedure. Anyway, there is no way this place should be renting trucks to the public terrible scary experience.
Eric RExcellent and fast service
HAZEM JMy first time of going there and it was nice and awesome 👌
toluwani oGuy at pick up went above and beyond helping me put on ball hitch, connecting trailer, backing out for me! Unfortunately, the website needs lots of work. Please make clear that one can NOT choose their pick up site but only sites where other customers have dropped off the traiker one wants. And one can not find out that location until just before the trailer is needed. Could be right where one wants it and could also be hours away. Getting the required hitch from uhaul also prohibitive due to shipping costs. Also not all pick up sites even have someone there that can help, sometimes the only one there is a kid pumping gas. Cost was great tho.
MELONEE AThis was a great experience
JOHANNES VWas not contacted by call prior to pickup. Contacted call centre who told me to contact the branch. Never answered the phone despite 20+ attempts. Vehicke covered in bugs and had to be washed.
JAMES KExcellent service
KERRY CExcellent
BRYAN VKeep the fuel tank full of gas to make it easier for customers to return the vehicle with the same amount after use.
Greta LExcellent service
KERRY CExcellent
KERRY CBack of moving van had mud and dirt on the floor. Not cleaned at all after last use. Over all Ford truck and decent. Disappointed about the dirty storage area
MICHAEL KIt was smooth and hassle-free.
TIMOTHY OGreat experience all around - the employee working at check out and check in was awesome and got me sorted out with everything that I needed - helped me sort things out when I needed a bigger truck!
JARED MEquipment wasn’t cleaned and they charge me over i think.
RAJATDEEP SGreat customer service
Oluwatosin SYou are claiming I didn’t return a fridge Dolly which I put back where I found it. No one came out to check the trailer or the Dolly when I dropped them off. And you are charging my credit card for this. I will be contacting visa to let them know it is a fraudulent charge on my card.
SCOTT LThank you.
ANTONIO AWhen I picked up my rental, I confirmed with the young man that I would be returning at 1:00p.m. the next day. He abruptly brushed me off and said "yeah yeah yeah". When I left, I received confirmation email/text that my rental was due 8:30 a.m. the next day which would not work out as I booked for 1:00 p.m. given my move in time was 9:00 a.m. I tried calling and someone answered the phone and then immediately hung up. I called 7 more times and no one answered despite I was calling within business hours. I tried the Uhaul chat which was useless as no one answered despite my "wait time was 1 min". I called and spoke to Dawn of UHaul who sent a text message to the GM of True Blue to indicate I would need the rental until 1p.m. As I was in the process of moving, I received a call from staff at True Blue indicating my return was due at 8:30 a.m. and they needed it immediately. They indicated no one called or left them a message. The uhaul was returned shortly after 10:00 a.m. This is a complete lack of service. It all started with the counter staff being rude and not confirming my need for the rental until 1p.m. Do better UHaul.
Genevieve MThey charged me way more extra for gas. I probably burned 3 litres of gas but they charged me around 8 litres.
IMTIAZ HNice customer service, no complaints!
ROBERT Zbest uhaul experience so far, the guys working the desk worked quickly and were knowledgeable
Brett HHard to get out and get back in
DESMOND OThe only issue I had was with the fact that one way rentals are not guaranteed until the day before you need the equipment. I did a load share that helped to offset the cost.
RICHARD SDidn’t count our auto transporter as returned.
VITALINA HCrowded drop off.
Sheri PMy trailer reservation was completed without a hitch :-)
ROBERT ZThe guy was very polite
GAURAVJIT DExcellent service, the guys there were so sweet.
KRITIKA BGreat!
PATRICK NNothing. More parking?
ALETTA SNothing at all. This place is quick, efficient and very friendly . Customer service is A+
DALE DThe guy over the counter is very rude, doesn’t looks to explain all the steps to return the equipment Nothing explained, you just need to figure out by yourself. He throws his shitty attitude if u ask any questions
ROHIT RVery friendly staff. Truck needed some repairs (faulty tire pressure sensor; check engine light), but worked well.
MICHAEL CThe U-Haul I was given broke down on me
EKENE OExcellent service
ROLAND RI think the service is excellent
KOLADE OSeems perfect
Kolade OThe lady who was sitting at counter when dropping off truck lacks customer service skills. Rest overall was good experience.
YUVRAJ SThe staff there are very friendly and nice. Highly recommended if anyone is looking to rent a truck for moving!
JIAJUN CI recommend this location.
MEHDI FVery pleasant staff and a very easy experience
KELLY K#1 76638347 - Initial trailer (RT6430A) was too small - returned it within 30 minutes. #2 76638347 - so we upgraded to the larger trailer (HO1708N) #3 77116047 - Rented the same larger trailer again (HO1708N) Asked about the credit/refund on the initial rental #1. Manager said it takes 2 weeks for credit/refund. One month later I am still waiting for correction. Not impressed.
GLEN KThe area is a bit congested but not a big deterrent
PETER EThegirl at the counter was very unpleasant and seems annoyed of us.
INESH PWe are very happy and satisfied with the experience
LAURIE GNice
OLAMIDOTUN A