Customer Reviews for True Value Rental
(U-Haul Neighborhood Dealer)

920 reviews

1109 Salzburg Ave   Bay City, MI 48706

(989) 684-3736

Location Hours

  • Mon-Sat: 8:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(989) 684-3736

1109 Salzburg Ave
Bay City, MI 48706

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LOUANN RAE C. 
Rating:
1.0

The app was a horror to use. It stopped working and had to restart the entire order. Got called the next morning asking why we had 2 orders. Then when we got to the pick up location, the app still didn't work and loaded very slowly. Some guy came out and I'm not even sure if he worked there, and started yelling at us for using the app saying we should do business face to face. He said right off the bat we were going to be charged more for using the app which didn't make me happy. He then told us our truck was on the other side of building and after checking every truck he was wrong it was parked on the other side, so at this point I was pretty pissed off. I had the truck for an 1.5 hours and put 15 miles on it. When I got the truck back, cleaned it, and locked it up and put the keys away. I log into the app to see it wants like fucking 7 pictures and it's too late I already put the keys away. So then I called U-Haul to only be transferred to someone with a 2 hour wait. The next morning I get a bill and the lady charged us 15 dollars for cleaning because there were foot prints in the back of the van. Not happy with U-Haul or the staff at the pick up location.

Adam S. 
Rating:
5.0

Exceptional customer service from both employees that worked with us. I would highly recommend this location.

PAUL JOHN R. 
Rating:
5.0

Organized, efficient and friendly!

BRADLEY SCOTT W. 
Rating:
2.0

Pain of a return process.

MICHAEL R. 
Rating:
5.0

Very friendly and helpful.

David S. 
Rating:
5.0

I really like dealing with this location - reserving and checking-in online beforehand makes the pick-up go even better. They are always quick to help get the trailer hooked up and run through safety checks, etc. Very easy and gets me on my way quickly without cutting corners.

Nathan M. 
Rating:
4.0

Customer did not leave a comment.

MICHAELA MARIE P. 
Rating:
5.0

The staff was extremely helpful and very accommodating. I needed to keep my rental 24hrs longer due to bad weather and the staff didn't make me feel bad or uncomfortable at all. I will definitely rent from this location again.

MARC CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EARL D. 
Rating:
5.0

Customer did not leave a comment.

Bobbi H. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Friendly staff

Christopher C. 
Rating:
5.0

Very customer oriented

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

BRANDON DEAN S. 
Rating:
3.0

I got an email that said they had my 5'x10' trailer. I was quoted $863. I put my card in to pay and the amount was nearly $1800. I told her I was quoted $863. Then she looked it up and said yes that was correct. I paid and went outside to hook it up and they didn't have the 5'x10' trailer, all they had was 6'x12' so I had to take that or nothing. I wasn't happy!!!

GREGORY JAMES N. 
Rating:
5.0

Was charged from previous driver, didn't clean out.

CHRISTOPHER JOHN S. 
Rating:
4.0

Nothing

James C. 
Rating:
5.0

Customer did not leave a comment.

Denaze W. 
Rating:
5.0

Guy was nice that took trailer off my jeep .

JACQUELINE KAY C. 
Rating:
5.0

Customer did not leave a comment.

VANESSA MARIE E. 
Rating:
4.0

Customer did not leave a comment.

jonathan M. 
Rating:
1.0

I will not be using uhaul for any truck rentals in the future.

henry S. 
Rating:
5.0

Friendly outgoing people. Pick up and drop off quick and efficient.

Morley F. 
Rating:
5.0

Customer did not leave a comment.

GARY THOMAS R. 
Rating:
3.0

Customer did not leave a comment.

JULIE ANN A. 
Rating:
4.0

Just making sure there is enough trucks on hand. Had to wait three weeks for one.

SHERYL ANNETTE B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN JOSEPH M. 
Rating:
5.0

Excellent service here!

ERIC JOHN T. 
Rating:
2.0

The reason I say below average is because it was not possible to put the key in the drip box. We walked around the entire building to see if there was another but there's not so now I have to make a trip tomorrow morning to bring the key by my deadline time. Which is very inconvenient.

AMANDA PAIGE B. 
Rating:
5.0

Nothing. Missy is always great to work with.

JOSHUA PETER P. 
Rating:
5.0

Customer did not leave a comment.

RONALD DUANE K. 
Rating:
5.0

Customer did not leave a comment.

Karen Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN ANGELA B. 
Rating:
5.0

They were very friendly and helpful

Charles T. 
Rating:
5.0

True Value Rental has always been my go to place. They are very friendly and knowledgeable of all their equipment. Only place I go!!

Gary G. 
Rating:
4.0

Customer did not leave a comment.

LISA ANNE G. 
Rating:
5.0

This is a policy issue rather than a comment about location or personnel. I ordered the equipment I required online from the location where the move was taking place; the reservation was approved. It wasn't until one business day before the scheduled pickup that I was telephoned by a company representative and told that the truck I needed wasn't available at the requested location. Instead of paying for a local rental, I had to drive an hour away to pick up AND return the truck and then was charged all the mileage involved. With the addition of the required gasoline fill-up, this added an unplanned $230 to my task. In my opinion, the equipment shortage was not my fault, and I shouldn't have been required to pay for or travel to pick up the appropriate truck. That should be the company's responsibility.

MICHELE JOAN G. 
Rating:
3.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

The lady running it was absolutely amazing! So helpful and had the best customer service personality I have ever seen! She's made for this job and she loves doing it!

Renee C. 
Rating:
5.0

Everything was great

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
2.0

This entire situation was a mess. We were notified a day before we were supposed to pick up our truck and told there wasn't one available. The nearest location was over an hour drive to pick up and bring home, then after picking it up and loading it, I got a text telling me the drop off location was changed. We had to drive ANOTHER hour just to drop it off. I would not recommend UHaul to literally anybody. It made our entire move SO much harder, and cost us WAY more money than necessary.

KenaDee F. 
Rating:
5.0

Very nice lady that helped me with everything, very friendly :)

Jordan L. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

jim F. 
Rating:
5.0

The 4x8 trailer I wanted was no available. I had to rent a larger trailer. The associate was very good.

CHARLES H. 
Rating:
5.0

Very good people!!!

carolyn W. 
Rating:
4.0

The lady at the store was so nice to us. She called us when our truck came in so we could come a little earlier.

AMELIA GARSES P. 
Rating:
4.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

The owner Ed, was super friendly. The other staff members, Missy and Michael provided fast and friendly service. The storefront was clean, organized and inviting. I would recommend True Value Rental for all uhaul needs in the area. I was able to get in and out quickly and with ease, all staff here is knowledgeable and ready to assist. I will definitely visit true value again when I need to rent another uhaul

Alexandra C. 
Rating:
5.0

Customer did not leave a comment.

HARRY PATRICK G. 
Rating:
1.0

The employees at this franchise don't seem to care much about anything other than getting you checked out. I didn't get kind/warm inviting vibes from this location. I didn't expect much after seeing they had a Google 1 star review.

David S. 
Rating:
5.0

I paid $76+ to drive 5 miles, had the truck less than an hour. Truck I requested was not available. The gentlemen who helped me get the keys for the uhaul seemed sick and was VERY RUDE and snapped at me for not hearing him. I felt disrespected and overcharged. The lady in the store was very nice, helpful. The best I could say about the experience. I hope I don't get sick after dealing with this ornery person I gave nothing but respect to. Thanks.

CORRINA SUE D. 
Rating:
2.0

I put the fuel-used back into the tank (over $10 for a 30-mile use-? On a smaller U-Haul truck....that would equal less than 7-miles per gallon).....but was charged for fuel after returning of truck ??. Need better checking of "levels" where the truck is parked....not move it again for checking after return.

RICHARD WAYNE S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HUNTER T. 
Rating:
4.0

The computer system was slow and the transaction took longer than needed

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

I ordered it from bay road in Saginaw and uhaul changed it to bay city! Totally last minute. Zero communication.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

Excelentes personas y los equipos de ahí están en muy buenas condiciones

ELIADES F. 
Rating:
5.0

Customer did not leave a comment.

GARY DUANE B. 
Rating:
5.0

Customer did not leave a comment.

Jaden H. 
Rating:
5.0

Customer did not leave a comment.

Marisela L. 
Rating:
3.0

I feel I am being over charged. How do you charge someone $79/day for a $19.95 truck!!???

CATHERINE INEZ B. 
Rating:
5.0

I originally reserved a 10 foot truck in the Standish, MI location. However, they were unable to find my reservation when I arrived due to “someone from UHaul must've taken the truck” so I was forced to drive 35 minutes away to Bay City to pick up another truck and then drive back to Standish to pack. This caused a significant increase in the amount to gas I had to pay and I felt that this was unfair because I had my reservation for 2 weeks.

Joseph M. 
Rating:
3.0

My problem isn't with the location, my problem is the way uhaul charges me almost 70$ for a 4 hour rental when the default is supposed to be 6 hours. I didn't have an option to extend and now I have to wait another week to rent another truck to move the rest of my things. I will not be using uhaul for any truck rentals in the future. I understand wanting to maximize profits but I shouldn't get charged for a full day on a 4 hour rental. Ridiculous

Kyle M. 
Rating:
5.0

Good easy and fast service amazing people to work with

BRIAN ANDREW C. 
Rating:
5.0

This location and staff were very helpful. They had everything ready and I was in and out in a short amount of time.

Adam W. 
Rating:
5.0

Truck check in was smooth. Email receipt was provided the same day. The location was busy but service was very good. Thanks to the staff at True Value Rental.

William B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOHN M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK FLYNN B. 
Rating:
5.0

Customer did not leave a comment.

Debrajosephine F. 
Rating:
4.0

This location did fine work. But overall I am terribly disappointed in my service. 1. The location I originally booked was just all out weird in a pharmacy. The pharmacists had computer issues and then left for a while before coming back to tell me that the truck would not start. At first he offered no solution until I pressed. Then he literally said he was going to "call a guy who lived up the road to see about a replacement." I waited an hour with no updates. In the meantime, I reached uhaul chat and the rep insisted that I was at the wrong location. I attempted to explain my circumstance and they were no help. I reached out to the 1800 number only to get a terrible busy signal over and over. In a last ditch effort, I called a "local" customer service line where it was explained to me that they changed my reservation to this location and that I could pick up immediately. The service rep also said they left a message in my home phone which was 1.5 hours north of my location. They also said that my bill would be credited 50 dollars for the hassle. However, when I received my final bill, there was no such credit. Not only was I well over an hour late, I had horrible service every step of the way UNTIL reaching this location, where the staff were spectacular and efficient. I am still very frustrated with uhaul as a whole. With several locations near by, this should have been a quick easy fix...but relying on busy pharmacists to remedy an issue like this seems highly irresponsible. And having poor service in the chat wanting to argue and no way to connect with uhaul at the toll free number was a comedy of errors that caused great frustration. Thanks to the Salzburg Ave Location...but uhaul, very disappointed!

TRISHA LORAINE J. 
Rating:
5.0

I appreciate that I was able to rent a trailer on a Holiday weekend. The staff here was very professional and helpful.

KURT DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Brea W. 
Rating:
4.0

Just a little dusty and dirty inside our trailer. We had to sweep it out before we could put my mattress, etc. inside.

Heath C. 
Rating:
5.0

Customer did not leave a comment.

PAUL JAMES W. 
Rating:
5.0

They kindly called me in advance to ensure I knew how to get there and offered me option to drop off at night (walking me through process). Super nice people and clean store.

David N. 
Rating:
5.0

Good to go

DAVID MATTHEW F. 
Rating:
3.0

The assistant that helps hook up the trailer could be more friendly. It would have been nice to get a warning that there are predeparture instructions and online dropoff instructions to follow. We were not aware and had to drive back to site to complete them.

Shaun E. 
Rating:
1.0

Not argue with customers about signs that say "Leave boxes in truck" about boxes left in truck. Then I got the 2 boxes out of the truck out of approximately 30 that wouldn't be reusable if you only want to put 1 piece of tape on it after being threatened with a $50 cleaning fee. That company had the audacity to still charge me $10 for a cleaning fee. I want my cleaning fee refunded immediately.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
4.0

Pleasant and professional staff that were helpful in explaining how the rental process works. I would go there again when the need applies.

EDNA LOUISE C. 
Rating:
4.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

I had no problem with Bay city but I do have a problem with UHaul sending me to a uhaul that was permanently closed thank god for the Saginaw uhaul that told me that it was closed when I called to make sure they didn't have a trailer

BROOKE ANN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN MATTHEW B. 
Rating:
5.0

need a smaller 5x8 frame trailer with ramp low sides not avalable.

HECTOR RAUL O. 
Rating:
4.0

I dropped off the truck. No one talked to me. I left.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Have dealt with this location before and will again. Excellent staff.

JOHN EDWARD O. 
Rating:
4.0

Customer did not leave a comment.

BROOK DAVIES N. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

People at this location are awesome. Always friendly & helpful. Third time using them.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
4.0

Better method to drop the U-Haul key as I could not open the numbered key to place the U-Haul key inside .I have to go again tomorrow morning to drop the key in person.

Niranjan V. 
No reviews have been submitted for this location.

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