Customer Reviews for True Value Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of True Value Rental

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KARILYNN ANN M.
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Missy was WONDERFUL to work with. We were going to be a tinge late returning the U-haul and she helped us out a lot! Would highly recommend True Value Rental!

Patrick S.
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Don't block the alley behind the building. Other than that it was easy.

KENNETH VAN G.
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Well represented

SUZANNE RUTH A.
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They were vlosed when we dropped it off.

KEVIN ERIC M.
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Customer did not leave a comment.

William B.
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Always a great experience!

Wesley H.
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Customer did not leave a comment.

LOUISANTONIO L.
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Missy was extremely pleasant and helpful. Explained that we were returning all of the pads received. She was very understanding and advised not to worry. Would definitely recommend.

Nathan M.
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Everything went very smoothly and the staff at this location was very easy to work with.

KIMBERLY SUSAN D.
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They were helpful but charged me an extra 2 days.

Jeremy G.
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I scheduled pickup before the store opened with the app. When I arrived the wrong key was in the Dropbox so I had to wait an hour for the store to open so I could get the right keys, thus wasting an hour of moving time.

ETHAN THOMAS H.
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Customer did not leave a comment.

Dennis D.
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chelsey O.
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They charged me 20 dollars to clean it I brought it back cleaner than what it left! It was filthy when I got in and smelled like a cigarette. I sprayed air freshener and swept it out even.

Francis S.
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Customer did not leave a comment.

JON THOMAS R.
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Always Friendly and professional.

GARY THOMAS R.
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Customer did not leave a comment.

Anderson C.
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ruth ann A.
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John B.
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John B.
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Customer did not leave a comment.

MICHELE LEE K.
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We have used this location several times with various equipment, and each time it has been a positive experience. Friendly employees, ease of locating equipment, and location of business are all excellent. Will continue to use this business for future needs, and recommend to others as well. .

curtis W.
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Customer did not leave a comment.

Martin H.
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Staff in Bay City, Michigan was outstanding. Easy return with welcoming, nice people made this a fantastic experience for us. Thank you!!!

SARAH JEAN K.
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The only thing I would improve is the deposit if your paying cash. Cash on hand is cash right too you and doesn't make sense you have to do a deposit for cash.

KIMBERLY JEAN A.
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Customer did not leave a comment.

Ryan D.
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The truck was oily and messy when i got it. But i didnt complain. But i got charged a $10 cleaning charge, when it was cleaner then when i got it. Not happy about that!!!

TERI LEE B.
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The whole U Haul experience was great. This was our first time and we will definitely be trying U Haul again. The service people were a great help.

Jamie P.
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I had reserved the UHaul almost a month in advance to ensure I had one available and 3 days prior to needing it they had to change my pickup location. This was a little disappointing, but in the end it all worked out.

ERIC JAMES T.
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Customer did not leave a comment.

cj H.
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JUDITHANN W.
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Stephanie S.
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The service there is excellent and whenever possible I am always recommending that location for any rental needs!!! I will always go back there.

ALVIN ELMER F.
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Customer did not leave a comment.

Ronald P.
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Customer did not leave a comment.

JEFFREY SCOTT L.
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Squeaky doors. Everything else was great!

Wayne K.
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?

AMY LYNNE M.
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Everything was great!

Lonny C.
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I needed a truck ina hurry and they set me right up.

TIMOTHY JOHN D.
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Customer did not leave a comment.

robert john L.
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CYNTHIA MARIA P.
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JOSEPH ANTHONY B.
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Customer did not leave a comment.

Richard K.
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Susan S.
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Thomas W.
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david C.
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MONTYLEE M.
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ROBERT W.
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All went well. Thanks

Grant M.
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Customer did not leave a comment.

HOPE MARIE N.
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Customer did not leave a comment.

Corey K.
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Excellent customer service! Truck was clean and ready to go! Highly recommended!

BRIAN WAYNE W.
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Best Service in the Entire Area

DAVID ALLEN B.
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Customer did not leave a comment.

DEBRA LYNN V.
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Just remind the customer that the truck is automatic and not stick shift, I had a last minute "OH NO!! moment."

TRACY H.
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Customer did not leave a comment.

MARY BETH F.
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Nothing everything was great

Nancy G.
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DANIEL D.
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JAMESANDREW H.
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Phil H.
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scott L.
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Never again

Nancy B.
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kevin R.
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James T.
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Dwayne M.
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Terry B.
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Abagael N.
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ANN C.
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Virginia H.
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Cheryl R.
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pick up went well - drop off was a nightmare and after over an hour+, i was able to work with the support team via phone to close out my rental - send them pictures of gas level /outside of vehicle / inside of vehicle and close the contract - someone was IN the building but said they were leaving and unable to help me anyway.

Tami M.
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Great customer service

Joseph A.
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No problems. Easy pick up and drop off.

Cory M.
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We moved to a different state and were unable to get a trailer largest enough. We were only given a small trailer and due to that we had to leave alot of our things behind and we do not have alot of money so we arent able to replace them. People should be able to get the size they need not the size you say they can use. Other then that the people were nice and the trailer was good

Richardraymond G.
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Customer did not leave a comment.

Elgin N.
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Could not rate drop off location or workers due to business being closed. My fault though, I dropped off truck and keys about 15 minuets after closing. Left gas in truck at 1/2 tank. Business appeared to be meat outside and through the window it seemed to be well organized.

Stephen T.
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They was Great

Ali W.
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Trailer was very dirty on the outside..inside was mostly clean. We were moving an outdoor playset do didn't kind but i wouldn't want furniture in it. We checked in the day before online and got sn email confirmation. The woman who checked us in said they dont do that for trailers. Either way we were sent an email to check in online and we got a confirmation. Trailer guy was great. Lights wouldnt work with our 7 to 4 flat adaptor and he lent us one. Helped us hook up and park when we brought it back.

jean M.
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Customer did not leave a comment.

Stephen T.
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Everyone was awesome. Definitely would recommend & use again.

Marksteven L.
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Robert M.
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Dianne K.
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Patrick S.
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The lady who helped us at the counter was very friendly and helpful! and the young man who took me to the truck was very helpful! Over all great experience!!!

Wayne F.
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Customer did not leave a comment.

Polly S.
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Andrew M.
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N/a

Wesley B.
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Great people, quick and easy to use, ??

Randall B.
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Customer did not leave a comment.

mary J.
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LINDA N.
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Find someone to pay the bill for me. Lol. Sorry. Just had to write that.

JUSTIN J.
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Using online was difficult

Michael E.
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Very fast and friendly, both picking up and dropping off. Great overall value as well.

MICHAEL K.
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Customer did not leave a comment.

Eric F.
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Customer did not leave a comment.

Garrison B.
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Friendly and helpful staff. Trailer was snow covered and dirty outside but clean inside. Location was easy to get to and out of towing trailer.

Phil H.
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Customer did not leave a comment.

Paul T.
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Robert S.
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William C E.
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No reviews have been submitted for this location.

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