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SETH C
Customer Reviews for True Value Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U Haul is the greatest. This facility and staff are beyond expectations in all areas. A real pleasure to do business with them. Thank you.
JAN AThe trailer was ready on time and the service was good.
DEAN Anothing
RALPH AThank you!
JANELLE SExcellent customer service! Very professional will do business here again! Thank you very much!
YONETTA KWas a 19.95 truck plus paid $15 for insurance... Only traveled maybe 10 miles with the truck,had it for 2 hours and it cost 69.xx..... that's a bit much for 2hrs... gas was only $5 to put back in the tank.
PAMELA MN/A
BARBARA APrice a little lower
JERRY LI needed a 2 inch ball and I called to ask if they had one and was told no. When I got there they had a 2 inch ball hanging on the shelf for a few dollars more than what I paid for it at autozone. Then, afterwards, their computers weren’t working properly; they said it was the U-Haul software. Almost missed my pick up because of the delays.
ADAM SThe truck i had was the best driving uhaul i ever rented 10/10
ERIN CUn
Kristin DVery nice and kind staff.
Nicholas AEVERYTHING WAS EXCELLENT, ACCEPT FOR THE RIGHT FRONT TIRE WAS BAD AND YOU COULDN'T TELL UNTIL YOU WERE GOING DOWN THE HIGHWAY. WE CALL AND THEY SENT OUT ROAD SERVICE RIGHT A WAY AND WHEN HE TOOK THE TIRE OFF YOU COULD TELL THE BELT WAS WORPPED. DENNIS WAS THE SERVICE MAN AND HE WAS AN AWSOME YOUNG MAN. THE SERVICE WAS QUICK AND HE WENT WELL BEYOND, I TOLD HIM I HAD TO PUT AIR IN THE RIGHT REAR TIRE HE TOOK THE TIME TO LOOK AT IT, AND FOUND A NAIL IN IT.HE HAD ANOTHER TIRE SO HE CHANGED THAT ONE ALSO, VERY PROFFESSIONAL YOUNG MAN.
CLARENCE WCustomer service was great! The woman and young man that we talked to were very friendly. We were given a truck with an extremely low tire. It made me uncomfortable. I wouldn't recommend this location because of that.
SAMANTHA R👍
KENNY LLove this location, the people are nice. But the trailer leaked. Got water stains on a wood cabinet.
ANDREW SI don't have any recommended improvements to suggest. If anything, I would recommend that you take note of what's working well at this location and copy that to your other locations. The service here is really great, very easy and fast to get in and out which is much appreciated.
Nathan MCalled and told wrong ball size Then I did not get insurance that I requested. Why fill out a reservation if they dont use that info
CECILIA BGreat customer service and assistance
RANDAL IContinue the quality service I received.
MATTHEW DThey helped alot and switched out bad trailer for good one
John KEverything was great, no improvement needed. Thank you.
PEGGY LNo Hassle check-in, took less than 5 min.
Gerald WVery nice employees.
Amelia PThe worker at the location was kind of pushy in trying to get us to keep it longer. We rented a 5-8 utility trailer and when I asked what my return date for it was she would just say “whenever you bring it back, we’ll quit charging you for it”. I asked multiple times and she would just keep dodging the actual answer which was the following Monday. She then asked us a few questions and thought Monday was too early for our plans and pretty much strong armed me into booking it until the following day. I wouldn’t use this location again.
JACOB RI was informed over the phone I needed to download the app for my after hours pick up and it was suggested I watch a YouTube video about after hours pick up. I did and it turns out the process was not the same. I couldn't complete the process on the app, had to call customer service and they had me use the web site. Got all the way thru and was given a code to pick keys in bin 6 which did not exist. Mind you it's dark out all this time. My boyfriend finally was walking around the truck and figured out there was a special lock on the door we had to key the code into and we found the keys inside the back of the truck. No one said anything about this set up for picking up the keys. This process was VERY frustrating and took much longer than it should have. We also found the interior lights for the truck didn't work nor did the radio. Please tell agents to inform future customers about the pick up process and where to find keys.
Leann HNo complaints!
KENNETH HMade sure I cleaned up prior persons mess
DEBBI GThank you!! Awesome team!!
CHRISTOPHER DCompletely different experience than pick up.
TIMOTHY BThey were great! Easy breezy. Picked up after hours and dropped off the next day. Most importantly - no surprises! No extra charges, everything up front and transparent.
sue jI found it ridiculous that someone couldn't tell me how to disconnect the trailer so i could use my truck for a few days before returning the trailer. So I googled it.
FRED SAlways willing to help and easy to work with.
MATTHEW JI'm afraid I don't recall the name of the lady I dealt with when I picked up the rental, but she was very easy and kind to deal with. That is a nice change of pace for someone that normally lives and deals with people in the Detroit Metro area. I would not hesitate to use this service again should the need arise.
KRIS MWell the U-Haul could be more clean in the inside.the customer care was great,everyone very helpful.
TABITHA MI made the reservation through the app and input all my information, but when i got to the store they told me i needed my payment method. Im confused, and ill be looking for a double charge, but otherwise the rental process was quick and easy. The counter kid wasn’t overly chatty, but he was super friendly and helpful and efficient in trying to clear up my confusion on the card/payment information. I think the app could use a bit of an update for better user experience
jeffrey zRental went quick, smooth, and as easy peasy as someone could ask for. The young guy at the front counter helped a ton and answered all my questions along with some tips which was helpful. For the price, id gladly do that again anytime i have to move anything. Overall, U-Haul made a stressful moving day much more manageable. I highly recommend this services
Danny MThe people were very helpful and the truck was nice - I really can't think of a way to help.
Nathan BGreat service
ROBERT LVery friendly and helpful.
DALE ASmooth transactions at pick up and drop off. Equipment was available as reserved, and in clean and working condition. Employees were knowledgeable and helpful. Supplies were available and at fair prices.
Stephen MAll good
Earl RThe trailer is convenient, ill keep coming back. The young gentleman who assisted me was extremely helpful and kind throughout the entire process everytime. He goes above and beyond to ensure I have everything I needed and made the experience smooth and hassle-free
fenwick hHonestly, the trailer was banged up and the tires were very worn down. Plus when I went into the store to get the paperwork set up, the guy at the counter wasn't the friendliest. I might look for a new location if I need to rent one again.
Justin J