Customer Reviews for Tucker Road Self Storage
(U-Haul Neighborhood Dealer)

61 reviews

9307 Tucker Rd   Biloxi, MS 39532

(228) 273-0227

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(228) 273-0227

9307 Tucker Rd
Biloxi, MS 39532

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice and easy transaction

RAY L. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Location was very convenient to my end destination. The facility was clean and the customer service was awesome. Using the online app made check out and return extremely easy. I would use and recommend this location again.

terry S. 
Rating:
5.0

QUICK AND EFFICENT CUSTOMER SERVICE

KEVIN L. 
Rating:
5.0

Dropped off after hours. No issues.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY M. 
Rating:
5.0

Quick and easy check out and check in

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

Customer did not leave a comment.

Wendy F. 
Rating:
4.0

The car hauler was very old and well used. The license plate was badly mangled, the side lights did not work which made it hard to see the sides at night. Chains were way too long and bounced on the road the entire way. One tire was almost bald.

David P. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Mrs. Teresa is the best. Very incredibly kind and helpful lady.

Jason M. 
Rating:
1.0

I reserved a truck and car dolly two weeks before I moved. I was able to pick up the truck but no car dolly. I was told to go to Long Beach and pick up the car dolly but the place was closed. Then I was told to drive all the way to East Biloxi to find a car dolly there. The car dolly was not hooked up right and I was doing the hook up myself. The left turn signal did not work on the car dolly and they couldn't fix it. So I just drove it where I needed to go. I drove 63 miles total looking for a car dolly.

David S. 
Rating:
3.0

Customer did not leave a comment.

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
3.0

I dropped off when the facility was closed so did not have contact with any employees.

Werner C. 
Rating:
4.0

Customer did not leave a comment.

Jeremy F. 
Rating:
4.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
4.0

Update computer system

Charles B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

I only had to drop off the trailer here but it took all of a minute and was very convenient for me in a super busy time after our move. The lady working was very nice and helpful.

Ethan H. 
Rating:
5.0

Theresa is excellent and friendly.

tom D. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Originally we were to drop off at Jerry's triangle pawn, but we're met with a fairly rude person who just said they had no room and to drop it at Tucker Road. When we went there, they had closed but the lady was still there and helped us out even though she was pretty full herself. Do not go to Jerry's triangle pawn for anything.

Charity N. 
Rating:
3.0

Very nice staff.. but they did not have the equipment I had already requested and booked. They had me going back and forth between two locations to get it all in order. Again, very friendly people but they aren't very organized & prepared.

Rating:
5.0

I love this location. The lady who works there is awesome and very helpful.

sheryl H. 
Rating:
5.0

no improvements needed.

James K. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
5.0

Was quick, courteous, and informative.

BILLY L. 
Rating:
1.0

Allow a piece of rental equipment to have a partial payment for being four hours past the twenty four hour rental period. I rented from Tucker Self Storage for years but they will not see me again. They charged me for an extra day. Is this the way your corporate organization wants their customers treated? Good bye U-Haul!

Clay S. 
Rating:
4.0

Customer did not leave a comment.

Tariq K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Not sure you can improve it staff was excellent!!!

wendell S. 
Rating:
5.0

Theresa is wonderful!

Aeria L. 
Rating:
5.0

Kaleb was very professional and aware of his surroundings. He explained everything and was knowledgeable.

Gene R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

Robyn R. 
Rating:
5.0

Excellent reliable manager and facility. Always there to help with anything.

Eugene B. 
Rating:
5.0

Facility manager is ausome! Goes the extra mile to ensure everything is in order. Definitely recommend.

Eugene B. 
Rating:
1.0

I was assigned to pick up at this store and they were not open. I spent 1 hour on the phone with customer service to get the issued resolved. I feel U-Haul customer service needs a lot of work.

Leslie M. 
Rating:
4.0

Customer did not leave a comment.

thomas S. 
Rating:
3.0

Checking the truck out on Friday morning went well; no issues, in and out quickly. When I went to return the truck on Saturday morning, it took between 25-30 minutes. The lady was friendly enough, but she spent more time texting than trying to get me checked-in. Her phone went off a lot, and each time she immediately turned her attention to it.) What's more, two other customers came in (at separate times) while I was there, to take care of their storage bills. She stopped checking me in both times and helped the other customers; they were in and out in no time.

Jose' G. 
Rating:
5.0

staff was super helpful

Aeria L. 
Rating:
5.0

Customer did not leave a comment.

Wesley T. 
Rating:
5.0

Friendly and welcoming customers service. Returned trailer and got me a storage unit quickly despite the storm that started coming down. Definitely would recommend.

Dinorah R. 
Rating:
4.0

Customer did not leave a comment.

FREDDY M. 
Rating:
5.0

We called the location to arrange for after hour dropoff. The person on the phone gave us an idea of where to leave the trailer and came in on Sunday to check it in. Very happy with this location

Bailey W. 
Rating:
3.0

Was an after hours drop off. Can not rate this location

Malcolm J. 
Rating:
5.0

Customer did not leave a comment.

Kay D. 
Rating:
4.0

Customer did not leave a comment.

Victoria G. 
Rating:
5.0

Customer did not leave a comment.

Vern W. 
Rating:
5.0

Amanda was wonderful to work with! When the system messed up, she went out if her way to take care of my needs! I am thankful for her!

Amber R. 
No reviews have been submitted for this location.

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