Customer Reviews for Ship It Here
(U-Haul Neighborhood Dealer)

Rating:

2.0

Picking up the truck was a hassle. Using the website, then having to call 3-4 different times so they can update my reservation. Then my appliance dolly wasn't in the truck, had to wait for the store to open so i can get the dolly. Store hours read 10am -7pm Saturday. Store associate didn't get there until 10:10. Clerk then tells me "sorry but those dollys aren't guaranteed". I said but you guys charged me for one. She said yeah but they aren't guaranteed. But i can adjust your reservation. That whole ordeal is what made us late bringing back the truck.

Rating:

1.0

The employee was 10 minutes late and there was a line of customers waiting for the doors to open. After she opened, we were the third customers in line, and it took about 40-45 minutes for her to gather everything together for us. There were no dollies to rent, and she asked for a credit card to put a HOLD on the transaction. I asked her three times if it was going to be charged because we would be paying cash. She assured us it wouldn't charge, and it would just be a hold until payment. Once we returned the truck, a few hours later, she charged the credit card, after she stated it wouldn't be charged. We asked about the $25 discount if same day return and she said they don't do that. Overall, very disappointing experience. We will not return or refer future customers.

Rating:

5.0

The folks at Ship It Here are very friendly, supportive and totally professional. Perfect rental experience. When I need a larger vehicle again, I know where I'll go!! Cheers, Stephen Marlow

Rating:

5.0

The truck was very clean and the online process was easy enough. I had issues uploading pictures but the process was still fine.

Rating:

3.0

I was not comfortable with the location and the lady was late coming in to work my appointment Was 10 am we waited 20 minutes outside . Returning was not comfortable also due to it was dark there and doing the online check out has too many uploading features and I already return the key before I got the uploading features , Overall we were not satisfied there .

Rating:

5.0

This location was awesome. I loved the service and they got me in and out quick. Thank you

Rating:

5.0

Great customer service. The truck was clean and ready when I arrived overall good experience.

Rating:

2.0

Great to have the mobile app pick up process. But when you do not have the booking truck ready with requested dolly for customer to pick up with the truck. Delayed by 1 hour, as we had to wait for the office to open. The employee that opened the store, verified that there were no dollies that were requested by calling at the location and talked to the franchaisee (Huey) day prior. Further, franchisee argues that saying atleast we had the dolly for the rental, while blattenly ignoring the fact of delay in renting the u-haul and messing up our schedule.

Rating:

5.0

Nothing. Fast and efficient check-in and checkout. Very nice people.

Rating:

5.0

Mr.. hwy has The best Customer service I really recommend., Ship it here business very professional and communicate person thank you for everything for sure I will come back to do business again here.

Rating:

5.0

Awesome experience I also had issue with my bill and customer service took care of me

Rating:

1.0

Horrible experience all around

Rating:

2.0

The lady who helped him pick up the U-Haul truck was great. But the receipt indicated I returned the truck at 1/4 gas, but I returned it at 1/2 tank (which is where I received it at the same gas level). I even have before and after pictures of the fuel/mileage gauge.

Rating:

5.0

The van was fairly new. It was clean inside and out, there was a little bit of a spill under the mat in the cargo area but the clerk new about it. Wasn't a bit deal. The driver compartment still had that "new car smell." Which was a nice change.

Rating:

5.0

Thank you

Rating:

5.0

Great service!