Customer did not leave a comment.Jim A.
Customer Reviews for Tumbleson Automotive Group
(U-Haul Neighborhood Dealer)
Kewanee, IL 61443
Services at this Location:
- Mon–Fri8:30 am–5 pm
- Saturday8:30 am–12 pm
- Sunday8 am–12 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sherman P.
Have the nice lady rent all you trucks and trailers she was very nice and professionaljim P.
Customer did not leave a comment.James H.
Customer did not leave a comment.Kevin T.
Be at work at your published hours of operationWade S.
Have the equipment ready with no trailers connected. Have the sidewalks or entry way salted for safety!Marcy S.
Customer did not leave a comment.Duane M.
I rented this trailer and furniture pads back in May '22 but just received the e-receipt and this survey last week... my only suggestion for improvement would be to send that info out MUCH sooner - 6+ months after the rental (and return) seems like way too longAxel C.
Customer did not leave a comment.Jeffrey L.
Mr. Tumbleson arrived and saw that I had barely any clearance with the Uhual I rented. I said I needed to rent a drivable Uhual and a pull behind trailer, and leave the 6 x 12 enclosed trailer with him. He said the man in Princeton at Uhual, never should've let me leave with that trailer. He said it was too heavy for my Jeep to pull safely, and that guy never should've hooked that Uhual up to my Jeep!!!! I would highly recommend Tumbleson Automotive Group. He was extremely helpful, and Cares about others safety!Bernadine M.
Everything was greatPatrick K.
Customer did not leave a comment.Carol K.
This location for my Uhaul trailer pick up was great! The owner was helpful & friendly as well. Would definitely recommend!Molly B.
Great experience!LARRY S.
Customer did not leave a comment.paul H.
Great experienceJames T.
Nothing everything was good thank youMARCO R.
Customer did not leave a comment.john I.
The customer service was amazing. I wouldn't change a thing.Katrina R.
Customer did not leave a comment.Shawn S.
Frustrating experience! The truck was not returned by the previous person, so one hour before pick up, we get a phone call from the business in Dixon of no truck there. Thankful they were courteous enough to call us since we are a solid half hour away. They were apologetic. So back on the phone again, the agent was able to locate one in Kewanee for us but by the time we got there (slightly longer distance than Dixon) we had lost 2.5 hours of loading time. My family was here from Michigan to load the truck. We were compensated 30 additional miles. So after this inconvenience, we end up being charged for over mileage. It's not a great amount of money at all but I sent an email asking that the overage charge be rescinded since we were quite inconvenienced in the delay on Friday. No response to my email.Susan B.
Customer did not leave a comment.Sharon N.
When picked up, the rate was 159$ +40$ for insurance. They charged 212$ + 40..overcharging a client/customer is VERY POOR ethics.Ronnie V.
Excellent customer service. Melanie (Rep) assisted us with inspection of the truck during check out. Thank you.MAJELLEN C.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Patti A.
Team Members of the Tumbleson Automotive Group went above and beyond with their help in the rental of the U-Haul Truck 🚚 It was a pleasure working with them!!!!! 5 starsscott M.
Make sure equipment is well maintained.Patti A.
Make sure your customers who have to use a cash deposit get the remaining balance back cause I lost 49.00 of my deposittyler M.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.roxanne I.
This place took care f me when the other dealer did not open for my confirmed tentalBelinda W.
Everything was greatDeborah S.
I'd send an secret inspector out to this place. Awful!Christine M.
Very pleasant staff like I was a member of their crew they were kind.Gayleen G.
Customer did not leave a comment.JAMES M.
I didn't appreciate that I had to pay a deposit even though I use a debit card like I was told I had to and I return the truck and I still haven't gotten my money back for the deposit yetbrandy G.
The dealer did his part, but your part was not completed correctly. That made us two hours late for your pickup of the truck. That made us two hours late for the three men waiting to load the truck. Not a good start for a successful move.Richard K.
Customer did not leave a comment.Leo G.
Customer did not leave a comment.DEAN D.
Customer did not leave a comment.KEITH K.
Rental was handled professionally and expeditiously. Very friendly and helpful staff.DARRELL C.
I've used them twice and they have been very good with providing options to help move different types of personal productsNORMAN B.
Have better tires on your vans. I could not pull it up to my door to move.Rachelle D.
Well its listed as being available at 830 but they do not open until 9 am so my schedule was set back by half an hour and i was waiting out in the coldSPENCER B.
Customer did not leave a comment.JOHN R.
Local location managed to get me a U-Haul when uhaul said I had to drive 48 miles away just to pick one up. Trash was still in the cab, I picked it up. I rented an appliance dolly because I had heavy items to move and wanted to prevent people getting hurt. I get to my location to discover there was no ramp with the uhaul! Owner was amazing and provided excellent service but quality of uhaul was very poor.Ashley A.
Customer did not leave a comment.DIANA D.
Mike is awesome!!!BENJAMIN T.
Very nice drop off.... Easy to get in and out.Carl D.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.Nolan R.
Call them with any issues, don't use the app. It's terribleMatthew M.
Not make reservations online saying there availability where there isn't.CASEY H.
Online check out of equipment was a cluster. What should have taken 15 minutes took an hour. Not sure if that's UHaul's fault or the pickup.DEBRA R.
Alignment was out of the vehicle. The dude had no idea what was going on.Brian S.
Customer did not leave a comment.David E.
Our pickup time was 4pm but they had double booked the truck and we weren't able to get it until 8pm! We were not happy at all and had to load it late at night!Michael M.
Customer did not leave a comment.Gregory V.
Customer did not leave a comment.LYNNE D.
Customer did not leave a comment.DIANA D.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Gerald L.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.Tina L.
Had to switch my drop off location to tumbleson auto because no one was present or picking up phone calls at my Initial drop off location. The Lot was not plowed and I couldn't even drop the truck at Finish Line if I wanted to.Moises M.
Customer did not leave a comment.bryan R.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Bruce A.
Customer did not leave a comment.RAYMON G.
Mike was great. I was in, out and on the road in no time. I would definitely recommend renting from Tumbleson Automotive Group. Great people, great service.Timothy A.
We arrived at our destination a couple days early and after unloading the trailer we took it to Tumbleson"s for drop off. I had called Mike before we even went on vacation to let him know we'd be dropping the trailer off on a three day weekend and asked for instructions and Mike told me were to drop the trailer and all was well. When we dropped the trailer off on Saturday there was someone working and they had no idea what to do so they called Mike just to let him know we dropped the trailer. Still all is well. Now is when I'm getting mad, we had until Monday to return the trailer but we returned it on Saturday (two days early). On Tuesday I get an invoice from Uhaul with Mike's name on it letting me know that my debit card had been used to charge me for an additional two days for the sum of $56. The trailer was due back on Monday and on Tuesday I get charged for an additional two days for a trailer that was in his yard on Saturday! I called Mike and I was told it was up to me to get it fixed! Not his fault! Can't help me! So how do I get my $56 back and do I need to get new debit cards so they aren't used without my knowledge? Texting at 309-489-6317 or email at firstname.lastname@example.org are the best ways to contact me. Thanks for letting me vent, this is in no way directed at the person reading this. R, Joe AshleyJoseph A.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.LEONARD L.
Awesome customer service!!Larry S.
Customer did not leave a comment.Eric O.
Customer did not leave a comment.Brett P.
Signage would be nice. Clear path to a door would be nice. Anything indicating where the entrance might be. Once inside - no sign of life. First office door - lights out. Restroom below average. Spotted a person walking around who invited us to her office in back after passing door labeled â€œNo Admittanceâ€. We waited through bouts of sighs and head shaking as she tried to navigate a 14â€ computer monitor. That was between episodes of checking her text messages, answering a call from a friend, and multiple attempts to contact somebody at U-Haul. We were lead outside and handed a key. She pointed to a truck across the lot. No help hooking up the auto transport which didn't prevent her from taking a photo to prove that she hooked it up herself. There's more, but you get the idea.Rachel P.
Very helpful.Luellen L.
Customer did not leave a comment.Dennis T.
Customer did not leave a comment.JEFF H.
Owner had no clue what he was doing. I checked in online to make it faster, took 40 mins and he was on phone most of time figuring out how to do stuff. Paid for a appliance dolly online and he didnt even have one.Jennifer D.
Very professional at both locations.Jeffry H.
Customer did not leave a comment.Anastazia V.
Great service, and I love just using the internet for everything, and step by step was helpfulJOI S.
Customer did not leave a comment.Candace D.
I just wish u can go back to paperwork cause im not that good doing this on an phone just do both cause I'm pissed that u didn't explain that ive had to stay INTO the lot to call into the after hoursMildred M.
Hard to reach. Was late morning of pick up. Crew he provided to load were very unproved Iona last.lonna T.
Customer did not leave a comment.DOUGLAS C.
Customer did not leave a comment.lori S.
Great job by Tumbleson's. Made it very easy and will be happy to rent there again.Tim A.
Customer did not leave a comment.Emmy G.
Customer did not leave a comment.Lisa H.
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