Customer Reviews for Tuneup Masters Brothers Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck was dirty (food, napkins, gum, debris in cab and truck), the tank was completely empty, the windshield wipers were broken and I was told I need to drive to another Uhaul location to have them replaced. I arrived at the pickup location at 3:15, and by the time all of the actions were taken care of and I could take the truck home, it was 5:30. I wasted over two hours. These actions should have been taken care of before I picked up the truck.

Rating:

1.0

There was so much going on there did not know who work there no one try to help they were so rude I didn't fill safe there men drinking in the parking lot so I return the truck put keys in Dropbox. And left

Rating:

3.0

It took an hour to pick up truck Too long when you are moving

Rating:

5.0

Great customer service

Rating:

1.0

Improve everything

Rating:

1.0

I've been using U-Haul for years. This experiences soured me forever. I rented a truck and was upfront on my plans to drive it to Amarillo Texas and drive it back. When I called back to make sure I would have a truck I was told obviously there were no guarantees but I should be fine. But during that conversation I was told I was given the plan that I was given gave me a better truck. On the way to Amarillo the truck has a blowout. One of the tires was in really bad shape. Because of the location it took 5 hours to get assistance and pushed back my arrival. Not happy at all.

Rating:

5.0

They also were above my expectations.

Rating:

4.0

The location itself was fine. The self service pick up was a nightmare... after scanning the QR code the site didn't work and we ended up stuck calling a customer service rep and what seemingly should have expedited our experience ended up taking better than an hour to pick up the truck...