The truck was dirty (food, napkins, gum, debris in cab and truck), the tank was completely empty, the windshield wipers were broken and I was told I need to drive to another Uhaul location to have them replaced. I arrived at the pickup location at 3:15, and by the time all of the actions were taken care of and I could take the truck home, it was 5:30. I wasted over two hours. These actions should have been taken care of before I picked up the truck.
Lea C.
Customer Reviews for Tuneup Masters Brothers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was so much going on there did not know who work there no one try to help they were so rude I didn't fill safe there men drinking in the parking lot so I return the truck put keys in Dropbox. And left
Michelle M.It took an hour to pick up truck Too long when you are moving
Nelly J.Great customer service
Rick C.Improve everything
Kiara P.I've been using U-Haul for years. This experiences soured me forever. I rented a truck and was upfront on my plans to drive it to Amarillo Texas and drive it back. When I called back to make sure I would have a truck I was told obviously there were no guarantees but I should be fine. But during that conversation I was told I was given the plan that I was given gave me a better truck. On the way to Amarillo the truck has a blowout. One of the tires was in really bad shape. Because of the location it took 5 hours to get assistance and pushed back my arrival. Not happy at all.
DAWN R.They also were above my expectations.
LOQUILLA J.The location itself was fine. The self service pick up was a nightmare... after scanning the QR code the site didn't work and we ended up stuck calling a customer service rep and what seemingly should have expedited our experience ended up taking better than an hour to pick up the truck...
Robin S.