Was not super happy that I had to go from Sidney Ne. To Scottsbluff to pick up the U-Haul and then go to Chappell Ne to pick up the car dolly - wasted a half day traveling - but was pleased that the extra charge was taken off -
KATHERINE M
Customer Reviews for Twin City Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check engine light was on the entire time. There was old candy pieces under the seats. We returned the vehicle with the mileage highlighted on our paper work but then was charged extra for not filling the tank enough. When I contacted U-Haul they said the original party we picked the truck up at must of given us the incorrect level to fill the truck. It didn’t matter that we had paperwork proving what we were told, we were charged another $76 and there was nothing we could do about it. Seriously annoyed with U-Haul. Just a company that points fingers but doesn’t fix the problem or stand by their word. When renting from them just filter in a couple extra $100’s, know the truck will be a little below average, and that you may get screwed. Once you do that it’s easier to rent from them.
JULIANA SHe was very busy with lots of trucks coming and going but was nice and pleasant and got us on our way in short order.
LESLIE CBest store hours locally. Fast friendly service. Clean equipment. I’ll use this location again.
SHARON HVery helpful
RUSSELL HBen was instrumental in finding my wallet that was left in a vehicle. I will recommend his U-Haul location because of his hands on honest personal business edict!
DARREN RI RECIEVED FRIENDLY KNOWLEDGEABLE OVER THE TOP SERVICE FROM BEN LEIS!!
RICK DFast, friendly and professional service. Most pleasant experience renting a Uhaul truck i have ever had. Ben did an excellent job explaining everything and making sure I understood contract. Ben made this experience well worth renting frim this location! I will rent from this location in the future!
EDWARD SYou changed the drop off location at the last minute. It is annoying and inconvenient.
JEFFREY DOwner was very helpful and friendly.
JMES ZExcellent service and well maintained vehicle
ERIC TGreat experience no complaints
SHANE RBen was very courteous and knowledgeable!
ESTHER BNo issues whatsoever!
Justina KNot have my reservation be changed two days before I'm supposed to move. However, they accommodated for the mess up with a great price and a great truck. The pick up was easy, and the guy that checked me in was super nice! Truck was clean and easy to drive!
KATELYN BThe truck bucked like a bull going 55 down the road empty. It had several warning light come on. Called the 1800 number. Had to wait an hour to get a response will sitting in a gas station parking lot. Then was told to go ahead and drive it. Lights continued to go on and off the rest of the trip. When the lights would come on you could not use the cruise control. When the truck down shifted the was a very and loud vibration coming from the front of the truck. The truck should be taken off the road and fixed.
Alex RGreat way to end our rental with great service.
Ken ZGreat service! Helped me hook up and get going.
Richard TBen at twin city motors went above and beyond in assisting us with our Uhaul. He came through when i was in a tough spot with my car and for that I’m thankful to him.
Neal DGreat people. Amazing service
Edward TGuy was super nice and even directed us to some movers!
Lori JGreat customer service. Ben was very helpful.
Stacy SThank you!
TIM RThe person helping me at drop off was very nice and personable.
Phillip SGreat service for our recent U-Haul rental from Twin City auto. Highly recommend this location!!
Kenneth BGreat customer service
Russell MGreat customer service.
Steven BThe person who helped me was pleasant and friendly. He was friendly and made my experience pleasant.
Jennifer SAmazing customer service!!!!
Jolie MFriendly and Courteous.....
Paula CMake sure the people that are renting the equipment know exactly where to drop the said equipment off at I was told to drop off in Oshkosh then when got there was told the store is closed so had to drive an extra 33 miles then got charged for it I will never recommend you guys charged me more money because your people don't know how to do there job
Samantha AThey were very organized and quick to get us though with several people picking up rentals. Great service! Thank you!
Sandy MFix the app for dropping off equipment early. It wouldn't let me check it in
Cheri WTwin City and NE went above and beyond and took me home. I would have to wait to do the drop off after they close due to I needed to wait for my person to drive me. I appreciated that immensely!
Regina RHe was very respectful and very very helpful I think anybody should go to him his company
Raquel MWe were treated very cordially and the experience was positive. Understand the higher prices everyone is facing but don't understand why U-Hauls have to be so expensive any more.
Katherine HBen was great!!! Great customer service!!!!
Hector M