Of all the years I have rented with Uhaul, this one is the best hands down. The gentleman was outstanding. Have him train your regional agentsCHRISTOPHER B.
Customer Reviews for Twin Lakes Body And Frame
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More lighting. We couldn't see.Samuel H.
Customer did not leave a comment.Matt M.
If your going to have an unmanned location you need to have sufficient WiFi to use the app. This place is a joke. It took over 30 minutes to use the app to rent the locat because photos would not upload. Just as bad at the return having to start over 3 times. This was my worst experience and I will not ever rent againDon C.
Customer did not leave a comment.Benjamin T.
Customer did not leave a comment.GARY H.
Very friendly and a pleasure to work with.Brandy G.
Make it so you could return rental equipment back to the same location.RONALD D.
Outstanding!!!! 5 starsRobert G.
This should not be used for a pickup site unless there is someone in the office. When we finally found a spot to get cell reception to get the access code for the lock, the lock was frozen. Thankfully someone happened by that had a spray can to unfreeze the lock. Then we were happy that there was some chopped wood nearby because the latch was frozen. It was definitely NOT a good experience. It took us over an hour to get into the van... after driving 45 minutes to get to the location.Daniel H.
Customer did not leave a comment.RAY B.
New wiper blades and check engine light onTERENCE H.
Customer did not leave a comment.JUAN A.
Customer did not leave a comment.Julie A.
24 hr check in/out doesn't work well here do to lack of cell coverage for both Verizon and At&t. Easy in and out location though.Derrick F.
Everything went as expected. Equipment functioned well. Easy pick up and return.anita H.
Have the truck where it is promised to be when it was promised.Brian L.
Customer did not leave a comment.Jennifer T.
Lady was in a hurry and did not want to take the time to check the truck in and did not take the info she needed to check it in I had to call customer service 2 xs to have them bug her to check truck in a day later from drop offDJ S.
Customer did not leave a comment.Karen C.
Too much per mile, would rather talk to a person. Will make other plans, will not use again!!Arthur L.
No improvement needed :)KEVIN B.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.TERRY F.
The location was perfect for usMICHAEL C.
Customer did not leave a comment.TERESA R.
Insides of truck were clean but the window was covered with bugs outside! Paperwork was not explained sufficiently. Were asked to return to different location but on arrival told another place.DANNY P.
Customer did not leave a comment.KATHY W.
untie the safety chains - they were in knots the screw-down thing on the hitch did not stay tight - trailer lights worked but were so cruddy they were really hard to connectcamilla M.
This place has gone out of it's way to help me multiple times, and the lady running it is a wonderful person. She helped me when Uhaul left me without answers.JOSHUA A.
Customer did not leave a comment.JEFFERY A.
Customer did not leave a comment.DIVINA W.
Been doing business at this location for years. Because of the excellent and friendly service, its been easy to recommend U-haul and this location to friends and family! I still marvel at them going the Xtra mile for me! Look forward to doing business again with this family! Allswell, LesCHARLES M.
Customer did not leave a comment.CYNTHIA B.
No one home. I had to unhook my car from the tow-pully and leave the key in a box.Wesley G.
The lady running the place is not consistent in her hours, she lets her small grandkids climb all over her, beat metal things on her desk and play with the keyboard on her computer while she was trying to check my truck out. She took 2 personal calls while i was there trying to check out. She just laughed it all off. I was in a hurry and she took almost an hour to check out, and I wss the only person there.....it was so unprofessional and rude. That was the last time i got a truck. This time she wasnt there at all and there is horrible cell phone service there so it took me forever to check the truck out on my phone and check it back in. These 2 times were the worse uhaul experience ever. And I have moved a lot using Uhaul. Not a good representation of Uhaul.Wendi L.
Customer did not leave a comment.CARL L.
The hours are very limited which is fine with the option of your 24/7 Share program. However, there is little to no cell service at this location making it literally impossible to complete the online check in, rental, and return. The location did have an available WiFi service of which was massively slow and took us the better part of an hour to facilitate the rental process. Not a good service at the Spirit Lake, ID location.Shelley P.
The UHaul truck did not drive well saved you couldn't safely store it at 45 miles per hour basically I was not happy.Heather L.
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.STEVE B.
Customer did not leave a comment.Sally T.
Customer did not leave a comment.Kristy W.
Customer did not leave a comment.ERIC V.
Had to wait outside for more than half hour, even left for a while because they were not ready. They were friendly. Didnt have the size of truck I had ordered and had to drive 3 days in a much larger truck than I had wanted.pamela T.
Customer did not leave a comment.Cruz B.
I was scheduled to return to Spirit Lake and they didn't know I was coming. Didn't offer any receipt indicating the transport was returned clean and without damage. Made me uneasy. I have used U-Haul for over 50 years and never had that happen before.George S.
Agent was very nice and helpful in meeting our needs and requirementsRON F.
Customer did not leave a comment.DAVE B.
I called for a coeur d alene pick up and the day I was to pick it up, they said to drive to spirit lake to pick it up. we waited 1 1/2 he for spirit lake to drive it from sanpoint and then it was full of mud which we had to clean. very unsatisfied customer.Adam P.
Customer did not leave a comment.David E.
Customer did not leave a comment.William F.
I made an appointment for 9am and it took the women over 2 hours to finish my paperwork and on other customer. Then she couldn't get her credit card system to work and scanned two cards more than 4 times. I'm still not even sure which card she charged.Richard J.
Customer did not leave a comment.Carol F.
Customer did not leave a comment.Brian A.
Allow for other options for pick up closer to home.Angela W.
Customer did not leave a comment.James O.
Booked online, truck was ready for pickup as scheduled.Aaron K.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Kathleen Z.
Customer did not leave a comment.HERBERT Z.
SHE WAS VERY HELPFUL AND BROUGHT TO OUR ATTENTION THE WRONG DROP OFF LOCATION AND SEVERE OVERCHARGE. SHE WAS ALSO VERY PLEASANT.James W.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Joanna R.
Great family business and in our tiny corner of Idaho wonderful people and great serviceANDREW R.
It is a good location, but in need of cleaning up and being more business like, well, it isn't all that nice. But the man was nice.Terry F.
Customer did not leave a comment.jerry B.
Customer did not leave a comment.Lucille B.
The office was filthy and I had to use the restroom because I had an hour drive there, it was disgusting!!! and there was no sink to was hands, gross! When I told the woman what had happened with the 2 hour trip to return the unit she offered no resolutions. I also did not appreciated having her political affiliation posted all over the office.Debra N.
The return location was super nice and tried to help us the best she could. Poor lady got tied in the middle of a hot messCorey B.
Customer did not leave a comment.alicia D.
Super friendly and helpful peopleSherrie P.
I would only recommend this location if it is the most convenient for someone. The office was difficult to find, without a clear sign pointing the direction to the office door from the front of the building. Inside was cluttered and very dirty with barely a place to even stand! The personnel was helpful however.Dennis H.
Customer did not leave a comment.Sabra S.
Customer did not leave a comment.Sabra S.
Customer did not leave a comment.Sabra S.
Customer did not leave a comment.steve K.
Customer did not leave a comment.stephen W.
Clerk was excellant but it is a real pain to rent from U-haul. I had tried to rent the previous week from a different location and after answering many questions on the phone and then even more at the pick up site, taking about 40 mins i was told i could not rent. Very very difficult to rent from U-haul, did not used to be that difficult.Bart C.
The Service lady was nice but I found it disappointing that I called the day before with a specific trailer in mind and then when I arrived it wasn't ready and it took over a half hour to do the paperwork... Then I had to drive with her back to a snow cover unplowed lot to get the trailer in so doing even with snow tires I almost got stuck.... Needless to say it would of been nice to see the trailer up by the office allot closer than me having to go get in and almost getting stuck in the snow... what I found really disheartening is a chained up dog outside in the snow ... I am a dog guy and if your dog has to be chained up outside in the cold then you don't need to have a dog.... buy a cat ...Michael C.
Very friendly and good to deal withRON F.
Maybe be more quick in processing information and giving the customer renting priority over other duties.Brandy A.
Customer did not leave a comment.Gary M.
Didn't deal with a personal (dropped off prior to opening) however the lot had easy access and ample parking.Jenni S.
Customer did not leave a comment.Sabrina E.
Better Location and better selection of trucks. Should have kept Oldtown open.Michael H.
Customer did not leave a comment.Debbie M.
Friendly. Do not reserve on line. The times are not correct. A phone reservation is a must to have times coordinated with the owners.Stephen T.
Customer did not leave a comment.Melissa M.
Location has poor cell phone reception. Trying an online return was frustrating. Luckily there was someone who worked at the location to contact after hours. They were very helpful. Wish U Haul had alternative drop off procedures posted.MARY O.
Customer did not leave a comment.William P.
better customer service! Absolute FIASCO @ pick up which cost me to pay move crew while they waited for me to bring truck that was delayed due to FIASCO!debbie M.
Pleasant experienceJack W.
Drop off after hours was easy. Received receipt in email. Dispatcher helped me find location as it wasn't printed out on my contract, just Spirit Lake. Location was perfect just off the Highway.. just out side of town, 4 miles from my end location, easy to spot. The location is excellent. Didn't experience inside facilities.rob H.
Customer did not leave a comment.Jason R.
Customer did not leave a comment.Stephanie J.
On the cover of the rental packet "sleeve" that you carry all the paper work from U-haul in, it says "No Problem! We can help!" That would sum up my positive experience with U-haul! Thank-you for standing by that Motto! I`ll be back! Lescharles M.
Customer did not leave a comment.Patriciah M.
Customer did not leave a comment.Lisa G.