Customer Reviews for U-Haul Moving & Storage at Fairway Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Fairway Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Calvin B. on

Rating:

Both customer service agents efficient and helpful. Both pickup and drop off done while "off peak" hours

Tom G. on

Rating:

Customer did not leave a comment.

Walter S. on

Rating:

Customer did not leave a comment.

Katherine W. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

Tank was at 1/4. Had to fuel up before the move. Would’ve preferred to do that after the move. Check engine light was on and there was no scraper to remove snow and Ice. You employee was friendly and quick.

Randy B. on

Rating:

Customer did not leave a comment.

RICHARD C. on

Rating:

service at location was fine, but not my first choice for convenience. Second time in one week that no suitable trailers were available in Guelph. Request defaulted to a Cambridge location, but order confirmation advised that no suitable equipment was available at that location and I would be contacted.

patrick W. on

Rating:

This location has limited parking. Only thing that I can think of. Cheers. Patrick Weadick.

Daniel M. on

Rating:

Great experience, clean and good car, great staff.

Roger U. on

Rating:

Service was as expected at this location. Staff was helpful as expected. No issues.

Daniel R. on

Rating:

Customer did not leave a comment.

Jeffrey D. on

Rating:

Customer did not leave a comment.

paul R. on

Rating:

I had a really bad experience with this rental. I had set up a pick up for Jan 1 and was told I could use the app to pick up a truck. When I arrived at 7:30am I found that my rental was not set up property and had a call centre agent set up a truck at a another location. When I arrived to the next location I found that the truck I needed wasn't available. Uhaul messed up my rental, then sent me to a location that did not have the truck I needed, even though I was told it would be there. What a mess! Uhaul had me running around for a few hours looking for a truck that should have been booked. Very frustrating process. When I asked about a potential discount given my situation I was told that my information would be passed along to a manager. When I received my bill I didn't get any discount, nor has anyone taken the time to call to see what went wrong (Uhauls process is very flawed and needs to be fixed to avoid similar situations in the future).

frank O. on

Rating:

Perfect

Jama O. on

Rating:

Customer did not leave a comment.

Emanuel S. on

Rating:

Customer did not leave a comment.

Abigail G. on

Rating:

Customer did not leave a comment.

hugh m. on

Rating:

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

Jeff S. on

Rating:

The Fairway location is excellent and I have been there multiple times and have an excellent experience every time. My original reservation this time was supposed to be a pick up from an Elora location at 7455 Speers Road, I went there on the day I was suppose to pick it up and they where closed, I checked there website and the hours of operation indicated they where supposed to be open but they where not so I had to go to the Fairway location which is 45 minutes further away but at least I knew they would be open. I was then supposed to be able to drop the trailer off at the Elora location on the Saturday so I went there to drop it and again there wasn't anyone around, there hours on the door said they where supposed to be open but the door was locked. I called there number and it rang but nobody picked up and no voicemail to leave a message, the yard was also not secure so I didn't want to just drop it there without talking to someone so I decided to just take it back to Fairway where I knew I would get excellent service. Therefore my rating for the Elora location was brutal and a very poor experience, there posted hours on the website where incorrect and just having a phone number that rings with no voicemail or person to answer it is very unprofessional so I suggest you check out this locations service and consider taking there U-haul dealership as they aren't a very good retailer for your product.

Ajay P. on

Rating:

Customer did not leave a comment.

Ian T. on

Rating:

Van received had standing water in back area, but otherwise all good.

Kirk B. on

Rating:

Thanks CHEERS

Mircea P. on

Rating:

Customer did not leave a comment.

Joao M. on

Rating:

Customer did not leave a comment.

Logan P. on

Rating:

The only problem I had was the after hours return website it kept kicking me out

wayne T. on

Rating:

Can"t comment on this location as we never made it too this point. Trailer fell off our truck after picking it up. Trailer was damaged and taken away by Active Towing

Donald W. on

Rating:

Customer did not leave a comment.

Debra S. on

Rating:

I have recommended Uhaul Fairway Rd to many people already. The customer service is amazing and the facility is top notch. Will use them for any future needs for moving and storage. Thank you, Debra

Samuel E. on

Rating:

Truck cab was dirty and smelled bad. But other than that, I had a wonderful and convenient experience.

tom G. on

Rating:

Check in time was way too long. I rented a storage unit and a vehicle and the counter person took 45 minutes. My movers were waiting and I incurred extra charges for their time.

Lyle W. on

Rating:

Customer did not leave a comment.

Roy S. on

Rating:

Efficient operation. Helpful staff. Access into the location is not great and service area / counter is small but it works.

Istvan B. on

Rating:

Customer did not leave a comment.

kirby B. on

Rating:

Always used this location excellent service

Marilyn S. on

Rating:

Keep up the great work

Carter L. on

Rating:

Very helpful staff who explained everything needed or required clearly

Wilhelm N. on

Rating:

Customer did not leave a comment.

Manpreet K. on

Rating:

Customer did not leave a comment.

Stephen K. on

Rating:

Customer did not leave a comment.

Dawn D. on

Rating:

My only criticism of that the truck I rented rode very rough - like the shocks were completely gone. I don't know if that's normal but I don't remember previous u-hall trucks I've rented being that rough to drive. Other then that, everything was great! The staff, the service, the pricing - all awesome ??

Rodney F. on

Rating:

Just an all around excellent experience!

John M. on

Rating:

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

DARREN B. on

Rating:

Wasn’t totally clean in the box, dog kibble noticeable, I didn’t move a dog, I don’t own a dog...truck had some strange noises but didn’t break down so it was good enough

Kalikst T. on

Rating:

Customer did not leave a comment.

Mike H. on

Rating:

seamless operation. Could not have been better, had I planned it myself. Will be back for sure!

Jose R. on

Rating:

Customer did not leave a comment.

DANIEL G. on

Rating:

Customer did not leave a comment.

Anthony S. on

Rating:

1.The process for refuelling to a 13/16 full tank is disingeneous...so clever that it is a nuisance. It is easier and far more intuitive to issue and have the vehicle returned with a full tank. 2. In Canada, we use the metric system. So the speedometer and odometer should use these units.

Christopher T. on

Rating:

Customer service was great and loved I could bring back a little later with the self check in.

Derek A. on

Rating:

I think your vehicles should be full of fuel when they are rented out. It is much easier to fill it up before returning rather than trying to guess how much fuel was used. I drove 32 miles so I figured it was about $20 in fuel but then I was charged an extra $23. This is hard to argue but it wouldn't be an issue if the vehicle was full at time of renting.

Christine L. on

Rating:

There was less gas in the tank then stated on my agreement it was at less than half a tank. I informed the staff about this . I kept the receipt for gas to show them what I put in the tank which had the tank at half a tank. I brought the vehicle back much earlier shouldn’t there be at least a small discount.

Sandra P. on

Rating:

Friendly staff! Super helpful..

Staci B. on

Rating:

The U-Haul.com/share did not work. It refused to except the fact that I had turned on my location services, so it wouldn’t go any further in trying to receive my returned equipment. There needs to be an override for that where I can enter in my location. I got anxious wondering if it was going to get stolen so I took a video of the trailer at the location just in case there was an issue. Maybe somebody can look at the programming of that. Otherwise the gal was great who hooked up my trailer. She was super efficient and encouraging.

Pedro R. on

Rating:

We ordered a dolly and was missing. You should have a checklist with clients to go over everything. Otherwise all was good.

Andrew K. on

Rating:

by far the smoothest vehicle rental and return I've ever done. Bravo!

Robert M. on

Rating:

My wife fell in the back of the 6x12 she was wearing winter boots as she was sweeping the inside of trailer uhaul needs to put a grip paper or something on floor as she hurt her back very bad and i might have to take her to Hospital to get check out if it gets any worse i love this location and the staff i give them 100 out of 100 Brandy and Jason are super and the staff help me in a timely matter and the trailers are always clean and there trucks and trailer are very maintenance Thanks alot Staff Keep up.the Great work

Graham C. on

Rating:

Keep up the good work.

Alan B. on

Rating:

I rented a trailer and it smelled like the last person moved live stalk in it the trailer smelled like a barn yard I’m talking animal poop and pee and I rented it for 3 hours and had it back in a hour because I was not going to move anything in that trailer. I never got reimbursed and can not reach the manager to discuss this even uhaul customer service could not reach the store manager ... I’m very disappointed and I have rented from uhaul frequent.

Steven H. on

Rating:

Customer did not leave a comment.

Vance T. on

Rating:

Service was excellent. Everyone was friendly and made me feel welcome. Information was communicated clearly. Great work.

Willie R. on

Rating:

Customer did not leave a comment.

Hazel S. on

Rating:

Excellent service, staff very friendly, would definitely recommend this location.

Wlodzimierz K. on

Rating:

Customer did not leave a comment.

ryan S. on

Rating:

Customer did not leave a comment.

Claudia H. on

Rating:

Customer did not leave a comment.

mark r. on

Rating:

Would use them again

Douglas P. on

Rating:

Customer did not leave a comment.

Marlon B. on

Rating:

Best darn tootin' rental experience I've ever had!

Rafael D. on

Rating:

Customer did not leave a comment.

Ron C. on

Rating:

Customer did not leave a comment.

michael S. on

Rating:

Customer did not leave a comment.

Susan H. on

Rating:

The service provided when organizing my needs was excellent.

Ceri H. on

Rating:

Everything was ready for me to pick up. The customer service rep, Marlin, took me prrsonally to the trailer and helped hook up.

Janet G. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

HAROLD Z. on

Rating:

Customer did not leave a comment.

Rhoda B. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Great service and they were so quick

David S. on

Rating:

Staff were great and quick.

Tom F. on

Rating:

The trucks I had requested were not in the truck

carlo P. on

Rating:

Customer did not leave a comment.

Timothy R. on

Rating:

Customer did not leave a comment.

Siddhartha V. on

Rating:

Customer did not leave a comment.

Valerie K. on

Rating:

Did not like that parking was off site.

Andrew C. on

Rating:

Customer did not leave a comment.

Joan A. on

Rating:

Customer did not leave a comment.

scott T. on

Rating:

Very helpful and friendly staff. Awesome experience.

Insaf J. on

Rating:

Very friendly staff and the best rates.

Dean D. on

Rating:

Great rental experience

Mark R. on

Rating:

Customer did not leave a comment.

Walter S. on

Rating:

The truck was clean however hard to accelerate and it sounded like the power steering was going which made a pitching noise that was annoying. Either then that my experience was great.

Timothy M. on

Rating:

Very helpful

Harshadrai L. on

Rating:

none

Ioan A. on

Rating:

Great service!!!

Thomas B. on

Rating:

Customer did not leave a comment.

Monika N. on

Rating:

The van did not have a winter tires and I was couple time stuck in the snow. After the experience I stop by my house and took the shovel, just in case. I was surprised that you do not have scrapers for cleaning the van. The wipers were in horrible shape to clean the window. Where is the safety of your customers?

STEVE M. on

Rating:

Just two things. When I dropped it off, I had trouble with the "return" process in that I could not log into the uhaul site to do it. It took me 15 min to figure it out likely because I forgot what password I used. Why can't I just click a link in text message which "by passes the login process". This would speed things up. 2nd thing. I asked for 6 blankets but there were only 4 in the bag that was in the trailer. No worries though, I managed.

JOHN S. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Booking online was misleading, the truck appeared to be available in Brantford but then last minute got transferred almost an hour away. Customer service in person and over the phone resolved this very well, but felt it was unnecessary hoops to jump through. In the future i know to deal in person or over the phone. Otherwise i was very satisfied with the experience.

Ted B. on

Rating:

Customer did not leave a comment.

Syed H. on

Rating:

I was given a drop off location which was very far from my house when there's a closer location available.

Jeremy R. on

Rating:

Customer did not leave a comment.

Kelly T. on

Rating:

Thank you.

Linda G. on

Rating:

no comment

Courtenay R. on

Rating:

Customer did not leave a comment.

tanith M. on

Rating:

Beer cans empty found in my rental. I'm so mad

James P. on

Rating:

Have more than two people working at the end of the month when everyone is renting trucks at the same time

Scott A. on

Rating:

Employee who helped me during pickup was great and incredibly helpful. Drop off was quick and easy.

pamela r. on

Rating:

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

Karar S. on

Rating:

Great people

Wayne M. on

Rating:

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Susan H. on

Rating:

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Andreas A. on

Rating:

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

nicolin p. on

Rating:

Yippee.

Kely B. on

Rating:

Great service!

Shiva G. on

Rating:

The employee helped me for everything She was very polite and was ready to help every time

melody p. on

Rating:

Great storage unit

Cavashna S. on

Rating:

Terrible

David P. on

Rating:

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

Larsen l. on

Rating:

Too thumbs up!

Andria B. on

Rating:

Not impressed

ROBERT S. on

Rating:

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

Basman K. on

Rating:

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

david W. on

Rating:

Easy access, safe and secure facility.

stephanie v. on

Rating:

Great experience

kevar h. on

Rating:

Friendly staff, well maintained facility and very convenient.

Dianne V. on

Rating:

Excellent service! Easy to book and get everything stored in the unit.

Chirag P. on

Rating:

Great Staff, Service and facility nice, clean and security entrance.

Celine B. on

Rating:

Fast, friendly and knowledgeable service.

Krystal M. on

Rating:

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Dennis D. on

Rating:

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Karen S. on

Rating:

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

marlin r. on

Rating:

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

rudy g. on

Rating:

I will never use uhaul again

EMIL G. on

Rating:

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

Michaela P. on

Rating:

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

KRISZTINA T. on

Rating:

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

jeff r. on

Rating:

Very professional and courteous experience.

Jessie v. on

Rating:

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

wilma d. on

Rating:

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

Ryan S. on

Rating:

Jason and Brandee always offer top notch service.

dan w. on

Rating:

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

Pascal D. on

Rating:

positive experience, staff were very helpful

mark l. on

Rating:

The facilities and staff were great. I would definitely use uhaul again.

Agata P. on

Rating:

Thank you!

Eric F. on

Rating:

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Andre L. on

Rating:

Great

aron k. on

Rating:

Very great service.

marlin r. on

Rating:

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

Paula B. on

Rating:

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B. on

Rating:

The clerk was polite and helpful. Did it take long to get paperwork done.

john s. on

Rating:

Excellent in all respects. Would highly recommend.

angeline g. on

Rating:

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

Amanda H. on

Rating:

Very accommodating!

NICK W. on

Rating:

The facility is well maintained.

SHAREE M. on

Rating:

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

Richard W. on

Rating:

Lock up was clean and ready. Staff were friendly and efficient

Valerie G. on

Rating:

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

David M. on

Rating:

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

Peter G. on

Rating:

great place for storage

matt c. on

Rating:

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

Michael G. on

Rating:

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Alexander A. on

Rating:

I had no problems and everything went smoothly!

Denise A. on

Rating:

The staff were friendly and professional.

khalil A. on

Rating:

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

Nicoleta L. on

Rating:

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

rob m. on

Rating:

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

MELANIE B. on

Rating:

Great service.. much appreciated!

Linda L. on

Rating:

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Yuanpei G. on

Rating:

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Elvis L. on

Rating:

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Claire P. on

Rating:

Staff very helpful.

JOHN S. on

Rating:

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

james a. on

Rating:

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

Gini K. on

Rating:

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

NORMA A. on

Rating:

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

MICHAEL B. on

Rating:

No complaints

Stephen Y. on

Rating:

Excellent service

Bill O. on

Rating:

good place. no problems

Graham A. on

Rating:

No issues or concerns with our storage unit.

Mark L. on

Rating:

Dis not like the way the staff treated myself and family

AMY M. on

Rating:

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

mary n. on

Rating:

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

Alex B. on

Rating:

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

EMILY L. on

Rating:

Excellent clean and secure storage with very friendly staff!

COLETA P. on

Rating:

Great facility! Would and will highly recommend!

Martin B. on

Rating:

All went well. Thank you.

Tony B. on

Rating:

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Elizabeth W. on

Rating:

Very pricey. Hard to justify the price just to store stuff.