The instructions for picking up the van were not clear using the self check in. The compound was locked so I was unable to find the truck without having to go in and talk to someone to check in and waited anyways. Trying to get out of the compound was confusing, I was given keys, why did I have to check out that I was leaving. Why offer the no contact check in but then make me interact with someone to get into the compound to pick up the truck. I can understand needing to see someone to get the keys, but the whole check in process sucked and wasn't logical and left me frustrated all morning trying to check the truck out. Drove around the property for 10 minutes trying to figure it out before going in and giving up on trying to use the self check in.
Moving Truck Rental in Kitchener, ON at U-Haul Moving & Storage at Fairway Rd
Moving to or from Kitchener, ON N2C1X4? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Fairway Rd.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Fairway Rd
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Kitchener, ON.
Cargo vans and pickup truck rentals in Kitchener, ON
U-Haul cargo van rentals and pickup trucks in Kitchener, ON are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Kitchener, ON N2C1X4. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Nothing everything was explained and as expected with covid.
change your staff
Wash the trailer. Exterior literally covered with mud Looked like somebody took it off roading
Next time the trailer should be clean. There was snow in the utility trailer itself which made moving appliances more difficult. Other than that everything was good.
I was asked at the door to apply online for a truck. I did so. Then when I went to the door, they told me I had to come in. Show my driver's licence and credit card. I did that all on line. If I couldn't come to apply for truck. Why was I told to come in and produce credit card?
Everything & everyone was awesome Thanks :)
I like renting from Fairway Rd location because they have good inventory and are friendly and helpful. Only issue especially in winter is having no on-site customer parking and having to run across a very busy road.
Everytime I try to check in after hours the "share my location" part doesn't work and its frustrating.
We had a 6X12 enclosed booked for rental, and it had trailer light issues. You didn't have another available, so we had to rent a truck instead. It would have been nice to get a discount!! as now we had to pay mileage.
Scrape ice from back window
The word lock box was quite difficult to open. (#1)
Told this location about my issue at the previous location since these are actual u haul employees and the manger passed me off to another manger who has never gotten in contact with me like I was told they would later that day or the next day
Excellent customer service and seamless process
Improve service to Cambridge. I'm tired of running out of my way to make it easy for you. Am I not the customer?
picking up truck was no issue but after we loaded truck wouldn't start.Waited 1 1/2 hrs. for assistance got a boost.This cut into are rental time was rushed to get back in time for 1 pm. I feel I should have been compensated a little more than just no charge for fuel.
Vehicle had issues starting
The trailer needed repair to the door which was completed on site and quickly but still, it should have been detected earlier. Also, I had rented the trailer from the Colby Rd. U haul and when I arrived at Colby I was told it was located on Fairway Rd. I was told they tried to contact me but the phone was busy? My phone never is busy, it goes to voice mail if I'm on the phone. Bullshit! Then I was told at Colby that I could rent a hitch at Fairway but when I got to Fairway location I was told they only sell them. $25.00 gone. Total BULLSHIT!
Keep up the good work .
There's usually heavy traffic on Fairview Road and driving a truck on this road is not the safest of ideas especially when on has to make wide turns. Best to find another location in future.
This was the quickest and easiest pick up and return I have ever experienced . Great and friendly stuff , it was a pleasant experience and truck was clean and in great condition . Thank you , keep up the great job .
The customer service on this location needs to improve very rude and instead of apology start blaming me that I left the truck lights on . The truck died during my moving night called for help nobody showup . At the end called my mechanic paid him to jumpstart the truck .
Not recommended. Its batter to go to convenience store locations
Vehicle was not cleaned from snow, there was no snow brush in the vehicle. It was parked in the yard away from the office and there was a truck parked in front of it. Had to walk back to the office and ask someone to remove the front truck. Also i was charged 20$ for after office hour drop off for which i was not informed upfront. Very disappointing experience.