Customer Reviews for U-Haul Moving & Storage of Florence

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Florence

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Olusegun A. on

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Jordan C. on

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Jordan and Kevin are a wonderful duo at this Uhaul location, looking forward to using their grade A customer service again soon.

William V. on

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ummil S. on

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Nice friendly courtest service, everything was explained well.

Robert Y. on

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stephen F. on

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Victor F. on

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concetta H. on

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JAMES J. on

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Good Service

Wayne C. on

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kamaldeep S. on

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kevin B. on

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The manager Kevin is amazing! He walked my fiancé and I through the process, assisted with setting up the uhaul and had amazing customer service! Definitely will go here again!

Donna B. on

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Kevin, The manager was professional, kind, and helpful. Great Job

Douglas B. on

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Kevin is and will always be the best thing about this Uhaul Location. He goes above and beyond to ensure as a customer you have everything you need. Talk to Kevin if you rent here!

Devin M. on

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Benjamin B. on

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drop off was fast and friendly

vincent W. on

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Kevin Jackson (U-Haul Manager) was a pleasure to work with, explained the contract/charges in detail.

donna M. on

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I went to reserve a van for 11-15-19. The day before their computer system was down. But the young gentleman said there would definately be a van the next morning. I went on the 15th at 8:15am. Kevin Jackson informed me their internet was still down. He went above an beyond to use his personal phone to complete my rental. However, it wouldn't allow him to take my payment. I told him he could call me when it was bavk up. I had to get my belongings out of storage that day or I would have been charged another month. I must say, he is awesome! I've been in retail management for over 45 years what a great customer experience. I will definitely go there again an refer all my friends too!!

Jeffrey and Denise L. on

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We definitely recommend using this Uhaul Truck & Storage, Kevin is such a pleasure to work with. Very kind and patient.

Jose G. on

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Everything went smooth and good

Sal D. on

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You are the worst company

cecil P. on

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Nothing to do as long as kevin is there man is really good with everyone . great costumer service

John B. on

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Very satisfied with my rental experience. Truck was available at the ime promised.

Angela R. on

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Customer service representative was fantastic. He was kind and very friendly.

Matthew V. on

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If you are in the Florence area and need a rental, go to Justin's Rentals. You will have less problems. If you want my experience, keep reading... Honestly there are too many any negative things to write here...The truck was clean, but not properly maintained mechanically. Thank Goodness I didn't need to use the truck to go more than a few miles. The other thing that you should fix is your servers. Your server was down almost the entire time it took me to get through the online check in (about 30 minutes). Also the customer should not be penalized because your system is screwed up! Ex: I pay for 8 hours, but due to technical issues I have been waiting for my truck for an hour so now I only get it for 7 hours, but I still pay for 8. The Owner is a nice guy and I felt bad for him. I will never go there again.

Meg V. on

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Very poor customer service

Davinder S. on

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robin h. on

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From beginning to end all transactions were very smooth. Staff was always friendly and eager to help.

Jeff M. on

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Robert C. on

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Samuel P. on

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Nothing just keep up the great customer service.

Diane H. on

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I was not happy with the drop-off fee the $20 that I was charged because I didn't check the truck in online first of all I was never sent a link to do that I didn't have to do that before and the young lady told us if we got done with the truck prior to the 24 hours we could drop the key off in the drop off she didn't explain anything else to know I am not happy. We've returned that truck 12 hours prior to when it was due that should have counted for something instead of charging customer $20 because I didn't go online and check the vehicle in that's how you lose customers

Jeffrey L. on

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We showed up with a 26ft truck looking to put it into a 10x15 unit (this is the largest they offer). We had our doubts if it would all fit, and as soon as I walked in and Kevin looked at our order he helped us to get a 2nd unit! Kevin is extremely kind and friendly and in our opinion was great! There are 2 things to know if you use this location. 1 is the storage units are very tight and again nothing larger then a 10x15 and the 2nd is there are only 4 parking spaces out front before entering the gate. 2 handicapped and 2 regular. It was fine for us since we moved mid week but we went in on Saturday and it was a lot busier then!

Jeffrey and Denise L. on

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Uhaul Moving & Storage has been a blessing to us! We dealt with Kevin when booking and also when we arrived. He was so pleasant and helpful! Our units were cleaned out. I am so glad we rented here.

Michael S. on

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Fine as is

Carleen A. on

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Rosalind M. on

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Barnabas M. on

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The attendant during the pickup and drop off was especially professional and ensured all my questions and concerns were appropriately attended to. Keep up the good work.

Jonathan O. on

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Mamie W. on

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Gwendolyn W. on

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Manager, Michael, is very knowledgeable, polite & helpful His employee, didn't get the name, was very efficient & return took only minutes EXCELLENT

wesley f. on

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Great experience

Marilene N. on

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Sandra T. on

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Excellent customer service!

Eric H. on

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Excellent staff

Cruz M. on

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He say the truck was full with gas but is was not it jad 1/4 thank less the what the guy mark off as i told him andbhe say he cant do nothing about it i have a picture to prove it

George L. on

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No attendent for pickup (before hours) or drop off within hours

stephen b. on

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staff and facility were very helpful and attentive.

Julia C. on

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All the staff is very knowledgeable and answered all my questions

eric H. on

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Regina W. on

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I store was fine but after my experience with uhaul I won't recommend the company to anyone.

Ronald H. on

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I had a great experience using Uhaul to go to Canada

Steven J. on

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Catherine B. on

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Kathleen E. on

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Decrease the mileage rate if keeping a truck for a 2nd day

James L. on

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They helped me out a lot!

NANCY A. on

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We were very happy with your service. Thanks to Kevin and Julia.

irene w. on

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This location has the most considerat and accommodating employees. Kevin is a absolute pleasure to work with. Florence route 130

Domenico S. on

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darryl G. on

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RICHARD S. on

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I was treated very well. Both Kevin and his partner were friendly and helpful. Thank you for the very good service.

shady I. on

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Philip F. on

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My experience from start to finish was a breeze. Thanks to your awesome staff.

Inessa L. on

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Clearly provide full information about price range, that weekends are almost two times more expensive then workdays.

Greg R. on

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Don't make me read the manual to find out what kind of gas it takes.

Manual E. on

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Cheryl T. on

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Michael is the most excellent manager. He's polite, respectful, and knows his job. He handled my reservation with expertise. Kevin called and confirmed my reservation with Respect and politeness. I will recommend Uhaul to anyone needing a rental. The prices are phonominal. Thank You for your excellent service.

Jon A. on

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Will use this location in our next move.

Chandra S. on

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Check the equipment before you send customers out on long trips. The ride from New Jersey to North Carolina was bumpy. Kevin from Florence was awesome, but l wouldn't recommend anyone to UHAUL!!

laura M. on

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Kevin was courteous, professional, and helpful.

Larry J. on

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colleen H. on

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van was older and beat up

Jennifer M. on

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nancy M. on

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Kevin was great

William D. on

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Scott C. on

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I used the truck share service for after hours pick up. This was an extremely frustrating experience. After about an hour and half and close to 40 minutes on hold and getting transferred 4 times, someone was finally able to get me the code to actually get the keys to my rental. I planned on using the truck to load up my belongings during the night but this was extremely difficult because the light in the back of the truck was inoperable. I was very disappointed with the rental and the service provided by U-Haul.

eddie d. on

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The staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.

eddie D. on

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Outstanding experience. Highly recommended.

william s. on

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The staff was very helpful in showing the different units that were available. and very friendly.

Lisa O. on

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I would definitely use this U Haul office again. The whole experience was fast and pleasant. Kevin Jackson was extremely courteous and helpful.

bobby D. on

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Always smile and be good to custumers

Jenny C. on

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Kevin was awesome! So sweet and very helpful.

Kevin K. on

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The checkout was easy and the clerk did a good job explaining the paperwork and return process. The only negative was that the credit card reader didn’t work and it had to be entered manually.

Clay M. on

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Keep up the good work!

pavlo B. on

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I would like to recognize customer service Rep. at Florence location Mike for excellent service and personal assistance.

Sandy H. on

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rodney B. on

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Keep doing what your doing/ Excellent work.

Nelson M. on

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Definitely make an account and use the app, makes the process super quick and easy on both you and the U-Haul representative.

ROBERT D. on

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Eric F. on

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Thanks to Kevin and Mike my experience was great thanks guys!!!!

james P. on

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Only problem i had was when I went to put gas to the level that I took it out at, thank God I didn’t use much gas, there was something wrong with the tank it wouldn’t let me put much gas in, only a few cents at a time, other then that the people were great to deal with in the office.

Theresa B. on

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I would highly recommend using this facility. I was treating outstanding! Once I requested the U-Haul...upon arrival the vehicle was ready as well as the supplies I requested were already in the truck. I did not have to wait...everything was printed and I was out in no time. When I arrived to return the truck...Kevin waited on me and was outstanding. I cannot day enough....I also rented a storage facility at this location. It is clear they take so much pride in what they do...the facility is immaculate.

William M. on

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Kevin was awesome and very helpful !

Phillip R. on

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shelly D. on

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To be honest I can’t think of any way to improve other then having your associates train other Uhaul representatives at other locations . I had such a great experience the first night I rented that I drove 15 miles out of my way to rent again . Please note there is a Uhaul location less then 2 miles from my house but chose not to use them due to going twice and no one being in the office ( and no sign in window saying be rite back / return time ) cars were in lot but door was locked guessing they were helping others . Also when I went on line to look at reviews your place had the best and I now know why . Not only did they totally walk me through the process I feel they went above and beyond for me . Once I was home unloading truck I thought I may have not locked my car that I left , the gentleman was so nice and said hold on a sec I’ll go check , it was locked but how nice that with no hesitation he checked . Again these guys are the best and I’m beyond frugal with my money but will pay extra mileage for over the top service

Sara B. on

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Kevin was very professional, friendly and accommodating. I had never rented a U-Haul truck before but he made the experience effortless. I would rate his service 10 stars if I could! Would highly recommend this location.

carlos v. on

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Except for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.

JOHN G. on

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Customer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.

John G. on

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The units are great. The staff is helpful and polite. I really feel valued as a customer. These guys treat their customers like family.

Shawn S. on

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Customer service representative that was there, was great. The gentleman explained everything clear & concise. Overall great customer service

morgan s. on

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should close later

Sherif S. on

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Excellent customer service!

Jonathan H. on

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Michael J. on

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THERESA B. on

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I was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.

Frank P. on

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Always pleasant, helpful and knowledgable

Duane B. on

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Very nice guy

gerald J. on

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Janet S. on

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Thank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!

Stacy P. on

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It was our first time here and we will def come back. The gentleman that checked us in went over everything and very nice, as well as the gentleman who checked us out. Very good customer service and they made the truck rental smooth and easy!

kellie B. on

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Great guys! Very helpful!

john W. on

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Richard N. on

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Jane S. on

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Genevieve P. on

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Bobbie L. on

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The guys there was very professional and very informed

Michael C. on

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Oscar P. on

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Oscar P. on

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MUHAMMAD B. on

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Very friendly and helpful

Nina O. on

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I've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!

anthony c. on

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Really disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.

trent t. on

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Kevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.

KIMBELYN T. on

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great service

nicholas f. on

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Mr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.