The staff at the Burlington office were very helpful and knowledgeable
Eric Wagoner | Online Move InCustomer Reviews for U-Haul Moving & Storage of Florence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit was difficult to find as the numbering didn't make a lot of sense and there were no signs to point us in the right direction. Also, the cart by the closest door was missing a wheel which (combined with the lack of ramps to get inside) made it very difficult to get the cart from the car to the unit to unload our stuff.
James Regan | Online Move InAlways no issues!!
amanda aldrich | Overall ExperienceThere was no forewarning when the offices moved. Also the mouse problem is insane. Absolutely no upkeep on the grounds. As someone who did not have food in my unit I found multiple dead mice on the glue traps I had bought as the trap in the back of unit wasn't working. A lot of my items were ruined from the excess of mouse feces and urine. Anything cloth was ruined from the mouse urine. I will not recommend this location to anyone I like or dislike.
Cheyenne Stahley | Overall ExperienceThe manager was one of the Florence facility was standing.
CARL OSBORNE | Overall ExperienceMost unprofessional staff we are still awaiting them to close out our other storage unit we had two.
Raffi Stambultsyan | Overall ExperienceWhen Mr Jackson was in charge I would have said excellent. But, with this new manager the place taking over I my honest opinion is going down.
derrick smith | Overall ExperienceKiven.in florence nj u haul worker is one of the best for help and information great worker
luis Martinez | Overall ExperienceI will say I am not pleased that I was charged for the first month even though I was expressly told the first month was free.
richard miller | First ImpressionsKevin was always very helpful
Matthew Jones | Overall ExperienceI wasn't made aware that the office was no longer open. I found out when I started moving out and had questions about the process. Other than that everything was fine. Kevin was very friendly and helpful anytime I saw him. My main reason for leaving was the cost. My rent increased 3 times in the 2 years I had the space.
Stephanie Boyd | Overall ExperienceKevin was Great working with
latricia reynolds | Overall ExperienceThe only downside was they didn’t have a ramp to go up so when we tried to pull the cart up the little bit of space from the ground to the inside our stuff fell off. Everything else was perfect.
Ashley Phillips | Online Move InThe manager and staff I dealt with at your Florence, NJ facility was always pleasant and very helpful.
kim gerald | Overall ExperienceThe staff ( kevin) was always helpful and polite. He made my monthly transactions a breeze and took his time helping me. Above and beyond I felt he always went.
clark williams | Overall ExperienceClean restroom
Yasulyn Madison | Overall ExperienceOK
Alex Prokopenko | First ImpressionsKevin meet all needs promptly and professionally.I have used many different storage facilities and Florence U-Haul exceeded everyone of them.Thank you U-Haul and especially Mr.Kevin Jackson.
JAMIE FLOYD | Overall ExperienceKevin ( I believe he was the manager) was awesome. He was very helpful and answered any question I had. The only issue I have ( and Kevin couldn’t have known it )is there were mouse droppings all over my contents. So far going through some of the boxes, they didn’t chew but the droppings are on everything. That definitely needs to be fixed somehow.
DAWN ROBINSON | Overall ExperienceKevin was amazing. Very friendly and Helpful! 10 stars!
Cameron McelweeGreat customer service
TODD BARRATT | Overall ExperienceStaff was superb and extremely friendly - they provided above and beyond support and answered all my questions to satisfaction. Would recommend this facility to friends and family.
Jason Kelley | First ImpressionsClean and secure storage Kevin is awesome
kelly farnham | Overall ExperienceOnly one suggestion. Should create a slight incline/slope at entry door of inside storage bays. The existing one inch rise is hard to roll over with heavy loads on push cart/hand truck. My highest complements to the staff's patience and performance at the Florence NJ location. Their explanations were clear and they we're flexible, were possible, on extending rental. Also, outstandingly clean bathroom. Thank you.
Horace ThompsonKevin Jackson is an asset to U Haul. He is always doing his best. He made the rental experience so easy !
joseph hugoKevin is a great manager of Uhaul
TONYA RICE FRANCIS | First ImpressionsEverything was perfect. The movers also were very helpful and friendly.
William TrackmanStorage unit we clean and area was secured
Abees Clotter | Overall ExperienceMr. Kevin and staff very courteous, polite and understanding. Pricing of unit and truck rental reasonable.
CAROL DUBOW | Overall ExperienceKevin Jackson runs a good operation. The place is always clean and presentable. The grounds are well cared for and the security is quite good. The only fault I can find is that it’s sometimes tough to get a car inside the unit. The buildings housing the units are a little too close. That’s as much fault as I can find.
JOSEPH VALDORA | First ImpressionsThanks for everything
Erdogan AltunolukKevin was always very accommodating and friendly. I had my belongings there for over 5 years. I do recommend getting a climate controlled unit though.
deborah yackman | Overall ExperienceThe manager and staff are the best!
dave ayres | Overall Experiencethe truck had a exhaust leak and it was loud
Joseph LemesevskiKevin at the Florence location goes above and beyond to make sure you have a great experience. Very helpful. Will definitely recommend again.
DAWN ROBINSON | First ImpressionsVery easy experience
Ryan LawtonNo comments all is well
Kamlesh PatelGreat service from Kevin Jackson.He is very considerate and will show warmth. I can trust this person. Next time I will return to this place. I wish you all the best and good luck in your business. And always smile! Wich good luck!!! Again thank you so much. Marina Shleymovich
Marina Shleymovich | Overall ExperienceFriendly and helpful
Art HullFriendly and professional
Carl SchwartzThis is by far, the nicest storage facility I’ve ever used. Clean and always monitored by the boss, Kevin. He called me to let me know that I hadn’t put the lock on my unit when I took my car out for a ride. He’s always there, super friendly and attentive. The bathrooms are absolutely spotless with plenty of hand towels and soap. The grounds are impeccably maintained. Your things will be safe and secure at Kevin’s place!
JOSEPH VALDORA | Overall ExperienceKevin was great!
wilmy vargas | Overall ExperienceI was amazed at how easy and fast I was able to get a unit. The applicant process was easy to understand and follow. Thank you for making it alot easier use your services.
Alfonso Pelayo | Online Move InKevin was a great help. Much appreciated!
asia bradberryKevin the manager was professinal, pleasant, kind and helpful answering all my questions. The cost was very reasonable.
barbara elstone | First ImpressionsMr. Jackson is professional, very nice, easy to work with, and goes out of his way to provide assistance. He made renting at U-Haul in Florence, NJ a very good experience. Highly recommend!
Paul Sweeney | Overall ExperienceThe man that set up my contract set 30 miles as my allotted max when I specifically said I'd be driving 50 - 75 miles. Later, this would sting me for an extra $62. And even though I showed a receipt for $30 in gas, I think this is why they charged extra. All told, I spent $175 + $30 + $62 = $267 to drive this truck only 87 miles. That's $3 per mile and NOT THE $0.99 I was originally quoted plus $40/day. What a RIP OFF!!!
brian brewsterBoth Mount Laurel and Florence stores great! Mr. Kevin Jackson from Florence and the staff from Mount Laurel goes above and beyond for the customer.
justina hanson | First ImpressionsGreat customer service
simon EdwardsThe young man who helped me was very professional and personable. Great customer service!
Kevin BickingI reserved the trailer many weeks in advance. When I called to confirm days before I moved, I was told by “traffic” that I may have to travel as far as 2 states to pick up the trailer & I wouldn’t know that until 8pm the night before I was leaving. Thankfully Sadik from Howell NJ uhaul helped me. Sadik was not able to supply me with a trailer but guided me on finding one. Sadik got nothing out of helping me. Sadik was kind and helpful which is a 1000 times more than corporate uhaul was. Sadik deserves a 10 star review!! Uhaul is lucky to have Sadik represent them
Alex GaberOlder units but the management team is the greatest! Kevin responded to and resolved any issue graciously and efficiently. This is a well run establishment for short-term storage.
kathryn lynn | Overall ExperienceKevin was so professional and kind through out the past 2 years that I rented a storage unit. I just lost my Mom to Covid-19 and Kevin was truly a blessing. He not only assisted me with great service, but through out that time he was like a friend. I pray he is appreciated by this company as I greatly appreciate him. Thank you Kevin for everything. Bruce Bryant
Bruce Bryant | Overall ExperienceThe customer representative at this location is a true professional my experience there was pleasant and informative, with him being at this location he's already doing beyond what he was hired for.
Fenrick CaesarThe unit was in a poor position, the employee was not very smart nor helpful.
james dowd | First ImpressionsStaff was very friendly and helpful Price was good
vickey dalbey | First ImpressionsMy first time using a uhaul. The gentleman that helped me at the counter was so friendly and nice.
DAVID HOLSNECKGuy at desk Kevin was great !
MICHAEL PREZIOSOI see no deficiencies in your customer service. The General Manager, Kevin was excellent in his service. I found no issues😋
Virgil Miller JrWas closed. Went in with someone going to their storage unit. Used return app on phone
Jonathan YoderKevin Jacson was awesome and very helpful. I will definitely recommend others to come here for their storage needs.
Scott Carver | First ImpressionsI showed up at 9am for my pickup time and not only was the manager late to open the store, we were informed that the employee who closed the night before took the store keys with them. I was set back almost an hour in my moving process.
Sara MansourAdhere to your principles. After booking I got an email I will be contacted to confirm from local dealer I rented from. Never did. Looked at my reservation on App to see my reservation was moved to a different location without contact from U-Haul. This added my daily mileage usage to my rental. These added costs should be absorbed by U-Haul and not the customer when you cannot fulfill a rental and the customers local choice. (Place I booked was 1 mile from my house vs new location 10. So that added almost 20 additional miles to my daily need). You advertise 1 rate online and yet advertise a different rate at locations. Aka online booking rate: $19.95 daily rate plus $.99 per mile. At location: $99. And first 100 miles covered. So a rental and using 100 miles is a $20 price difference. Be transparent in your rates advertised. Nobody at u-haul explained this when I called into your center and asked for a price adjustment due to the added mileage I would incur due to being moved to a different pickup location. Nobody at u-haul had ability to adjust my rate due to u-haul moving my location that added mileage to my rental.
Michael TeichmannU Haul needs to update directions/ GPS. I clicked on the directions to the Florence nj location and wound up 30 miles north of where I was supposed to pick up and called them that the directions were wrong. Highly pissed of wasting gas and time. I should be compensated for this.
Thomas SchiafoneKevin is so nice!!! Happy I rented from him. It’s nice and all the half late hours however if you don’t have a light in the storage bins your customers are going to be able to go in there at night and most people don’t get off work until five or 6 o’clock at night it’s OK now is the time it’s going to start changing and then we lose all that time. The only reason why I gave you an above average instead of excellent that’s because there are no lights in the storage bin
constance krzywick | First ImpressionsFacility Manager Mr. Jackson was professional and very pleasant to deal with.
Steven CominsKevin and his staff provided excellent customer service and helped make my move easy. Thank you!
Jozsef Pocsi | First ImpressionsKevin is one of the nicest people I’ve met. Very helpful and provided me with excellent customer service.
Jozsef PocsiMr. Jackson has always been a pleasure to work with while renting trucks, and he is the same friendly, nice and efficient person while managing and renting a storage space. The facility is clean and secure, and entrance and departure are a breeze. I am very happy with U-Haul of Florence. Thank you!
Paul Sweeney | First ImpressionsEverything was great.
SHARRON PICKETT-WILLIAMS | Overall ExperienceEverything went smooth. Helpful uhal staff had me in and out in no time. On check-in, they attached the trailer, made sure everything was secure, and my lights were working. When dropping off the trailer, was even faster. Unhooked the trailer, inspected everything and sent me a digital receipt. Didn’t even have to come in the office for anything. Will rent here again in the future.
Alexander KozManager was very nice and very helpful.
Helen HintonGreat experience here. Kevin was a super friendly guy. The system was down when I went to pick up the truck, and still down when I returned it, but Kevin was extremely professional and handled the system issues very well. The truck itself did everything I needed it to and ran well. The exterior could use a little a little cosmetic work, but it did not effect the use of the vehicle. Great location too.
Brian HairstonKevin was very helpful and a pleasure to work with !
John HayesExplain how to open the gates to exit the gated facility.
Joel AnkerFriendly staff and awesome service. Prices extremely reasonable from other local places
Savannah Burkett | First ImpressionsMore large trucks on demand at U-Haul stores.
Paul DoerrThis place is fairly new. It looks nice and clean. I recommend this Uhaul location.
Elvis SamuelAfter hour return process was too long & required extensive work for customer.
LANCE RYANSManager was very kind, professional and knew his job well. Great experience, would highly recommend to others.
randal feig🙏🙏👍👍👍👍👍
Bahtiyor Radjabovvery bad experience
Parbeep NardaKeep mobile check-in mobile ONLY. I had to wait for the local representative to give me the final keys even though I did the entire check-in online.
Hardik VarmaMr. Kevin Jackson provided the most professional experience I've had at any u-haul location. He was very thorough and kind. The young man who checked the truck upon my return was also very kind and professional. The entire facility was very well kept and you can tell the people who work there take pride in their work. Thanks again ✊️
ryan maysNothing. Quick and easy.
Christopher MichaudNothing this establishment has been absolutely a godsend to our organization!!!
Gerald CipolloneLoved my experience at this location. The gentleman who helped me was kind and competent. Will use this location whenever i need a rental!
Tina McnellisThe attendant was courteous, professional and knowledgeable.
Emmanuel ObengN/A
bobby youngOpen up on time
Jimmy JourniganKevin was very helpful despite some computer difficulties after the storm May 6. I did rent a furniture dolly, but it was unavailable. I was offered an appliance dolly at no charge.
Peter DowneyKevin is an all-star. He's helped me with my moving and storage needs many times, and it's always a pleasure. Highly recommend working with him--he's fantastic.
Michael RichMy reservation was pushed back by 90 minutes, luckily it was only 90 minutes, as last time it was pushed back, it was pushed back by several hours. It’s frustrating that a reservation is set for a specific time and then is changed by UHaul at the last minute. I understand that there are other customers using the vehicle before hand, but my time is just as valuable as theirs.
BRIAN MALLENKevin is the best
GILBERTO DIAZNothing, the rep Kevin Jackson was extremely professional, knowledgeable and friendly. I’ll never go anywhere else!
Narad ParbhooThe employee was very nice n friendly
Cristian MayoKevin Jackson is amazing!
Asa Roper | First ImpressionsThe Uhaul representative was very thorough and kind.
Emily BerginManager was very nice and respectful and promptly facilitated my needs.
LAURA ASTOR | Overall ExperienceKevin was friendly and professional!
Lois Bunch | Overall ExperienceThe manager, Kevin Jackson ensured everything was clean and in working order. He helped me when I had issues with autopay and customer service via phone was no help. I had zero issues with this facility and highly recommend. The unit was very secure and there were no signs of bugs or vermin. I had my items stored for 6 months and it was lovely to come back and see everything clean and as I left it. Climate controlled was wonderful. Kevin does a great job to keep the facilities top notch.
Mackenzie Points | Overall ExperienceStaff was great. Very helpful. Place felt safe, even when I was there after office hours. Good security--staff was vigilent to get door opener back when I departed
Helen Williams | Overall ExperienceFirst time ever there! Manager Kevin Johnson was Awesome!!!! Definitely would recommend this place!!!! Clean,Secure, & Bright at Nite !!! Thank you Kevin!!
nino veneziale | Overall ExperienceKavin is 100% helpful for me all the time.
surendra vasisht | Overall ExperienceKevin was great
SHADIA ABDELMALAK | First ImpressionsMr. Jackson is a great manager.
Robert Petner | Overall ExperienceThey were professional and courteous, the vehicle was clean and they made the rental process smooth. I would recommend this facility to my friends and colleagues.
ERROL COE | First ImpressionsGood location and easy access. The facility is well maintained and secure. My unit was an interior unit with climate control. I was just what I needed for temporary storage while I moved out of state. I would use this facility again.
Marilyn Boddy | Overall ExperiencePerfect condition and good attitude employees
Alpha Kamara | Overall ExperienceThe guy was very friendly
nancy caggiano | First ImpressionsKevin has been very helpful
shimming li | First ImpressionsThe on-line reservation process was easy and convenient. When I arrived to secure the unit, the staff was friendly and helpful. I have no complaints and it was just what I needed. I sold my house and am moving from a 3-bedroom house to a 2-bedroom apartment. I could not fit all of my items in the PODS so having this unit and the easy access was perfect.
Marilyn Boddy | First ImpressionsMr Jacskson was very helpful
Charlie serenita | Overall ExperienceAlways friendly and professional service. Customer service is top notch. Kevin runs a well oiled nachine.
Donna Inzerma | Overall ExperienceExcellent storage experience. The owner, Kevin, is was very helpful and friendly. Highly recommended!
Micheal James | Overall ExperienceStaff was courteous and helpful. They provided us with two flatbed dollies to transport our things into the unit.
Donna Inzerma | First ImpressionsKevin was very kind and provided excellent service
kathleen ramirez | First ImpressionsKevin Johnson goes above and beyond in customer service.Very professional.
Bence BODNAR | First ImpressionsKevin, Luis and the other worker(don't know his name) do an excellent job.
ALLAN COSTELLO | First ImpressionsGreat experience, from day one to checkout. Kevin Jackson was always available and helpful. He responded promptly to all my emails and check-out was perfect. I also had rented a truck which went smoothly. I will definitely come back if I ever have storage or truck rental needs in the future. Thanks, Kevin!
wayne spence | Overall ExperienceMake sure all your workers are fully trained or serious about there work. I got charged money due to negligence of i e of your workers but Kevin was kind enough ti fix the problem expeditiously. Besides that you guys were ok.
Dominique Price | Overall ExperienceThe only problem that I had is that there were always dead leaves in my storage unit. Must of blown in under the door. I would sweep them out, but they would always return. Otherwise, I was happy with the storage unit.
TERRY DARR | Overall ExperienceKevin Jackson is a very nice and kind person he was always helpful
DAWN TARDIF | Overall ExperienceKevin was very helpful and informative. Nice to work with. Took the time to explain everything
Helen Williams | First ImpressionsKevin keep up the good work, very understandable nice person, we need people like this in every place of business, that is very understandable, when you have situation he's there to help you solve it with no problem. Yes I will truly recommend this place to family and friends in the future.
ELAINE BAILEY | Overall ExperienceIt is always a pleasure doing business with Kevin. In fact, he feels more like a friend than someone I am purchasing a service from!
Lyle Gerber | First ImpressionsMr Kevin Jackson was the greatest manager that we could of asked for very very helpful polite courtesy We actually recommend our son and my mother to see him about their storage needs in the upcoming weeknor so
manuel serrano | Overall ExperienceKevin is friendly fast and easy
tobias craig | First ImpressionsKevin ,you were great at getting me the truck I needed for my move. The hired help from Harold and company also did a great job moving my items.
lester pae | First ImpressionsMr. Jackson was very helpful and helped me with my storage needs! Thank you for making this moving And storage experience easy on us.
moazam gazi | Overall Experiencecan you check to see if I paid my first month when i applied name is Charlie Serenita renting space 255 charlie3209g@gmail .com
Charlie serenita | First ImpressionsKevin is the best U-Haul facility manager. The facility is always clean. Keep up the great customer service. Thanks Sam Paglione.
sam paglione | Overall ExperienceKevin is the nicest gentleman and very accommodating!
kelly petty | Overall ExperienceGreat experience! Thank you!
Robin Stackhouse | Overall ExperienceMr Kevin and Jorden both very nice and helpful. I used truck and rented storage unit. Satisfied with service.
Gursharan Saini | First ImpressionsEveryone was very helpful -Kevin and Jordan
beth mahony | First ImpressionsThe U-Haul facility in Florence NJ is convenient, well managed and the staff efficient and friendly. I would not hesitate to use this facility in the future and would definitely recommend Florence U-Haul to my friends and family.
donna scott | Overall ExperienceThe manager comes highly recommended..Kevin was the best.
ernest rost | First ImpressionsAlways professional and courteous whenever I interacted with the staff. I will use your services in the future. Thank you!
GREGORY BROWN | Overall ExperienceUsed facility other times and as usual I had no problems. Great people
mark cianfrani | Overall ExperienceThe Manager Kevin did an outstanding job helping me with which unit to best fit my needs showed me around the lot, offered me choices & gave me the breakdown of prices. Yes, I would use this service again, & would recommend it not just to FRIENDS, but to anyone who would need to store there person items.
kevin andrews | Overall ExperienceNo issues with moving into or out of the storage unit. The one thing that was a bit of a surprise was now unprofessional (not rude) the staff in the office were but they did get the job done.
Kim Muehleisen | Overall ExperienceIt was very convenient needing temporary storage for 4/5 months. Like paying per month flexibility. No complaints. Just suggest brighter/additional lightning in the climate controlled building.
Robert Risko | Overall ExperienceKevin, The manager was professional, kind, and helpful. Great Job
Donna Black-Tolfero | Overall ExperienceKevin is and will always be the best thing about this Uhaul Location. He goes above and beyond to ensure as a customer you have everything you need. Talk to Kevin if you rent here!
Douglas Billingsley | Overall ExperienceWe definitely recommend using this Uhaul Truck & Storage, Kevin is such a pleasure to work with. Very kind and patient.
Jeffrey and Denise Long | Overall ExperienceFrom beginning to end all transactions were very smooth. Staff was always friendly and eager to help.
robin hay | Overall ExperienceUhaul Moving & Storage has been a blessing to us! We dealt with Kevin when booking and also when we arrived. He was so pleasant and helpful! Our units were cleaned out. I am so glad we rented here.
Jeffrey and Denise Long | First ImpressionsGreat experience
wesley fine | Overall ExperienceExcellent customer service!
Sandra Timmons | First Impressionsstaff and facility were very helpful and attentive.
stephen bauer | Overall ExperienceThey helped me out a lot!
James Lee | Overall ExperienceThis location has the most considerat and accommodating employees. Kevin is a absolute pleasure to work with. Florence route 130
irene williams | First ImpressionsMy experience from start to finish was a breeze. Thanks to your awesome staff.
Philip Friday | Overall Experience.
Larry Jenkins | Overall ExperienceThe staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.
eddie durham | First ImpressionsThe staff was very helpful in showing the different units that were available. and very friendly.
william steck | Overall ExperienceExcept for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.
carlos velez | Overall ExperienceCustomer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.
JOHN GRAINGER | First Impressionsshould close later
morgan sierra | Overall ExperienceI was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.
THERESA BACHMAN | First ImpressionsThank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!
Janet Stahl Polizzi | Overall ExperienceVery friendly and helpful
MUHAMMAD BUKHARI | Overall ExperienceI've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!
Nina O'Hara | Overall ExperienceReally disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.
anthony cesaretti | Overall ExperienceKevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.
trent todash | Overall Experiencegreat service
KIMBELYN TARD | ReservationMr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.
nicholas fisher | Overall Experience