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Chanon E | First ImpressionsSelf Storage Units in Florence, NJ, 08518
U-Haul Moving & Storage of Florence
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Storage Customer Reviews
- 5.0 Average Customer Rating
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Very professional and clean storage facility
EDDIE L | Overall ExperienceCustomer service was outstanding. They were very helpful.
paula f | Overall ExperienceOnly thing is that mouse get in the storage
paula f | Overall ExperienceI absolutely would not recommend I had mice ruin 90% of my stuff. I called and called and asked for managers. No call back at all!! I called corporate and said they would escalate the situation, but nothing. The only person I would give satisfaction to is Kevin from the Florence location. He was the sweetest and always called me back, but other than that, I won't ever tell anyone to rent from you!
margo c | Overall ExperienceNone.
dalton b | Overall ExperienceMy stuff had rat poop and pee all over it. I had to throw all of my stuff away
Joshua M | Overall ExperienceWe were first told to go to the Florence facility to fill out paper work then proceed to our unit in Burlington. Not the case. Read a sign in Florence directing us back to Burlington to fill out paperwork then go back to Florence where our unit is!!! Ridiculous!! And the unit has a rat trap in it!! No disclosure of this? Never have we ever seen one of these inside an individual unit.
michael l | First ImpressionsThe staff was helpful and friendly. my storage unit was always clean, and I would recommend a friend to go there if they ever needed a storage unit
debra h | Overall ExperienceNeed lighting fixed in my new unit. None of the lights are working
JAMES B | First ImpressionsNew managers decided my unit, which was up to date, should be rented out from under me. Next month they sent me a late notice due to their own negligence. Next month, I vacated the unit. Several days later, I get a late notice. No apologies ever. Go elsewhere and save yourself aggravation. Kevin, the old manager was so much better and on the ball..
JOSEPH V | Overall ExperienceBurlington store manager was very nice to allow me a few extra days to move into a new home without being charged another month
Eric W | Overall ExperienceThe staff at the Burlington office were very helpful and knowledgeable
Eric W | Online Move InThe unit was difficult to find as the numbering didn't make a lot of sense and there were no signs to point us in the right direction. Also, the cart by the closest door was missing a wheel which (combined with the lack of ramps to get inside) made it very difficult to get the cart from the car to the unit to unload our stuff.
James R | Online Move In