Customer Reviews for U-Haul Moving & Storage of Forest Glade

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Forest Glade

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Randy H. on

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Worst rental service I’ve ever used in my life. The prices are so misleading and legit false information. I will never use this service again

Yam Parsad P. on

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Manveer P. on

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Bob G. on

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Buddy L. on

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Great price too

Gary M. on

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Derek M. on

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Nothing. The person behind the counter was professional and helpful. The truck was ready and clean. Can't ask for more.

Christine G. on

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DOUG C. on

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Satisfied with customer service at this location. Diane Smith apologized for the condition of vehicle and the run around. Gave us a $50 credit for having to add oil etc.

farhana K. on

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Very great staff..

nicole d. on

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Experience was great at this location. Helped right away and gave me a bunch of options and ideas for packing my large items. Made the stress of packing my home better! Very friendly and will be back!

DUKE C. on

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Judith C. on

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I visited this location on 2 separate occasions. The first one was on Saturday afternoon to order the trailer I rented. I was assisted by Brandon and Anthony. They were friendly, knowledgable, helpful and assisted me in every aspect of this process. They were courteous and polite and were willing to take the necessary time to help me. My second visit to this location was Saturday evening after 6 PM.. I was helped by Daniel and Cole. They, too, were extremely helpful and polite. Not only did they hook the trailer to the back of my car they also explained to me the necessity of insurance. They were patient when they showed me how the trailer attached to my trailer hitch, and how to remove it when I returned it late Sunday after closing. These 4 employees are an asset to the company.

Peter E. on

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Steven R. on

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Stephen C. on

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Khoshaba K. on

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Great service person at the desk was very helpful with the service

david F. on

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The staff were all extremely friendly and knowledgeable. Positive experience.

george D. on

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a plus

Janice P. on

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louise B. on

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Very helpful staff, quickly processed my reservation and pick up. When I returned the vehicle, I was met with a smile and all was smooth. Would definitely use again

kevin N. on

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vasic B. on

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qusay A. on

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Alireza S. on

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Diane S. on

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Perfect

marilyn d. on

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I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.

Byron B. on

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Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.

Gregorio S. on

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Sandra R. on

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paul t. on

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The Manager Diane was excellent. She explained everything fully and solved things for me. A well run facility!

KARZEL D. on

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Nothing. The staff are courteous and friendly.

Tige M. on

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Christine M. on

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mike D. on

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Frank B. on

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rose O. on

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The manager (Diane) is just awesome, her staff are great as well. She has made my moving from hard to manageable. She takes her time with you to explain and to make sure your are met . Thank you Diane !!!

Christine M. on

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Scott T. on

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Waiting 30+ minutes to rent truck and only 1 person working. Truck would barely change gears. The guy working there probably shouldnt be left alone as he was very slow, did a lot of small talk while a lineup was forming

michael morency M. on

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Felicia K. on

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John O. on

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MARIO F. on

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No suggestions because everything was fast and efficient. We arrived to pick up the trailer - installed on our hitch and we were on our way. On return - same thing - no waiting Thanks

Darryl C. on

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natalia K. on

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Sam A. on

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Great service

tye C. on

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Absolutely no complains with either the service or the truck.

Joseph F. on

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Diane was extremely efficient and polite

Walter D. on

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No issues. Good service and experience.

jay C. on

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Great , better then expected thanks U -Haul

paul F. on

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Do not rent me a truck with broken equipment such as windshield washer. Make sure that all staff - not just the manager = are willing to help customers.

KATHLEEN B. on

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a little more light in the parking lot for evening drop offs I had a last minute rental and Brandon was exceptionally friendly and patient. It probably ended up being past closing time, but he didn't seem to mind.

Enrique S. on

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Very Friendly and Caring Staff! I have a great time.

Valerie C. on

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Lisa C. on

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Adriana M. on

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Abiola A. on

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Great experience, helpful and friendly staff.

William S. on

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Larry B. on

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The service is always very slow!!!

Terry N. on

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Very friendly service and quick process

Sarah M. on

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Bryan T. on

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This experience was excellent from the online booking to drop off. Went very smooth and will definitely be using your services again.

Adrian V. on

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nivene A. on

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The brakes didn’t work on the truck so we returned it. The staff went above and beyond to take care of the situation right away. Excellent customer service

Diane S. on

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perfect

Diane S. on

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perfect

Victor N. on

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The staff at this location are friendly and helpful which made the process of renting a trailer a positive experience !

John C. on

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Rui D. on

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I was very well taken care.. great service very professional.

Terry C. on

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Truck needed to be swept out before I could use it

Matthew D. on

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I rented the large 26ft truck to move furniture. The staff were all amazing to deal with. My only issue is with your advertised pricing. What drew me in was the 39.99 rental fee (daily) I knew I would only need it for 1 day. I did approve the 15.00 insurance Fee. If my math is correct that puts me somewhere around 55.00. There are a bunch of other fees on the invoice and in the end I paid over $102.00. Thankfully I only drove 14 Kilometers. If I went over 50 kilometers it would have been $150.00. I do admit, I could have walked away....but I really needed the truck. It did work well for us and was huge. But advertising it at 39.99 when clearly it's not? Could be a bit more transparent on your pricing....imo...

Jae C. on

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trailer lights were inop. after i picked up and loaded trailer,I had to spend a total of 3 hrs going back and forth on the day I picked up the trailer.

Patti L. on

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audace N. on

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I saw nobody on the location but the location was clean.

larry B. on

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Mileage charge too high!! Thjank you.

Zarko N. on

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clean, friendly, knowledgeable staff, great location

Kevin D. on

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Richard B. on

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Sherry C. on

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Awesome!

Wayne B. on

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The staff was very courteous and helpful.

Richard B. on

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Ricardo C. on

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VINCENT D. on

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Great job staff are very knowledge about the equipment and very helpful ??

deborrah D. on

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Hader B. on

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Debra S. on

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sandy L. on

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pat V. on

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Romita P. on

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Got charged 15 dollars cleaning fee but the interior lights of the truck where not working. I can't see in the dark to clean if no light is working.. Uhaul not taking responsibility for their actions.

Ryan K. on

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Donald R. on

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Awesome experience under stress of moving made easy by efficient friendly

MITITIAN J. on

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James T. on

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The staff were professional, friendly, and helpful.

tareq I. on

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Hello Sir I guess your price is high so you have to review your pricing policies, actually I was surprised when you charged me about $159.00 for three days! I thought it’s 20 per day so three days maybe with tax and your insurance that you charged me not more than a hundred! But as I told you I was shocked. Thanks

Fuzhong J. on

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Excellent services.

raffaele C. on

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Ahmed I. on

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Darran I. on

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Problems with computer system and payment beong accepted.

brenda B. on

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James B. on

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Friendly and efficient staff. Much appreciated. My go to location for rentals. Thanks.

Thomas D. on

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Kelly P. on

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Only problem I had was the service person had a lot of perfume (possibly fabric bounce) and I have allergies so I ended up with an asthma attack by the time I left. The rental itself was fine.

Tracy B. on

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Everything was perfect. Quick check in and drop off. Amazing friendly staff!

Dale D. on

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Have a CONTACT # is "BULLSHIT" . She woke up my 74 year old sister to say that she knows me at 7:30 in the morning. Just rented a trailer to move a car, you already have ALL my info. on my lic. & M C # too. And when I returned the trailer I noticed that she did NOT do her Contact calls for the 4 customers in front of me. I am 57 years young and driving a new Tahoe so way give me a hard time over contact #'s when others went though without being called ???????

Gary K. on

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Improve signage when returning vehicle. Sign are there, not oriented for driver to easily understand.

Jeffrey W. on

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Mohammad H. on

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This location the best, I deal with Ross and he made the best experience for me. Will use always this location, none other. Please make sure you tell Ross he is great employee and give raise. Thank you

James C. on

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Angela B. on

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Melanie t. on

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The staff is so helpful & accommodating. They made a difficult move so much easier.

Edward R. on

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The office closes at 7 PM, and could - for the convenience of your customers - stay open a little longer.

John C. on

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They were very helpful

Laurie T. on

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Diane Smith is awesome! Excellent service!

Alin P. on

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Very helpful and reasonable staff

tom h. on

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Great facility and excellent customer service.

patricia c. on

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We enjoyed your friendly helpful personnel. Thanks

JEAN MARC L. on

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Love this facility.. Would definitely recommend it!

Shannon Q. on

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I have recommended this place to several people. I was amazed how convenient it was. Staff were very helpful and pleasant to work with.

Boodles o. on

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The reason I left is because my rates were increased. I would have been a long term customer (was at last storage for 20 years), I found something cheaper. ($150 all in, exact same size and climate.)

teresa e. on

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my only complaint was every time I went to my locker (quite often) there was always a very loud ear piercing siren that would run sometimes for quite awhile. It was very annoying & deafening.

Gino D. on

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When construction fell through and was not finished on time they knew i was obviously stressed. They worked to provide a suitable solution and eliminated my stress.

Samira r. on

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the workers that helped and those that scheduled were very helpful

AFLOLABI I. on

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Keep up the good work.

radolav b. on

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It was good experiance.

Alin P. on

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Very clean and convenient

teresa e. on

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The girls were very helpful & took the time to show me the storage area & what the whole procedure is. They were very helpful & accommodating.

Tim C. on

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Excellent

ross m. on

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Amazing customer service

adam a. on

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General Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.

linda a. on

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Great experience, amazing staff.

stacey k. on

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Glad did business with you guys

melissa l. on

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Awesome place n staff

Deonde W. on

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Great customer service I will recommend this location

paul t. on

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The GM was personable, helpful and answered all my questions. I checked the competition but no comparison.

ross m. on

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Very nice , friendly, and helpful.

Chris A. on

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I have rented from this location on many occasions. Everyone is very friendly, knowledgeable, and helpful. I would recommend this location to anyone. Chris Almas

linda a. on

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Excellent customer service, Diane was incredibly helpful.

Dave P. on

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Sam was incredible the way he handled everything that day. A few issues came up but he dealt with them quickly and conveniently.

Clifford C. on

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My only complaint is I found it to be too expensive!!!

Glen's M. on

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Very Satisfied

Diane S. on

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Excellent

Beth C. on

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Service was good up until move out. Despite my pleas, I was harassed to pay for unit I no longer used...threatened me to sell someone else's stuff. Glad I was the better person and made a complaint.

Tom B. on

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Very nice place, would have been nice if an alarm didn't go iff every time I opened my locker though.

June H. on

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Everytime I went I had a great experience.Iforgotto lock my unit one time and uhaul called me to let me know! Awesome job

Christopher J. on

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Facility and stfaff are excellent...U-Haul corporate challenging. Staff helped us get a 2nd locker and combine payment dates etc..and we kept getting delinquent notice with late charges. Repeated fix.

Cherryll G. on

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very courteous staff ..at times more staff needed...i walked out once due to time and only one working. otherwise very satisfied..thank you

Maria I. on

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Awesome service

kym w. on

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Extremely helpful staff!

John S. on

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From interacting with the staff to accessing my locker, the experience was fantastic. The facilities were always clean and the staff were knowledgeable and friendly. Great job all around!

JOHN F. on

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Look forward to do business again

DONNA J. on

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Customer Service was very good. I was shown where my storage locker was & explained the after business hours entry, thank you.

Christopher J. on

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Everything was handled in a professional manner.

Cynthia C. on

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More then expected.

Kenneth H. on

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Service was excellent and we were very happy with all aspects of your facility and staff. We would recommend and use this facility again if needed.

rochelle s. on

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It was the perfect space to store some of our belongings while we sold our house. Clean, secure, and convenient!

ASHLEY W. on

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Everything at U-Haul with my storage unit was great until the day we moved

Tracy W. on

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I had a great experience renting here. Facilities were more than sufficient and staff was extremely helpful.

DOUGLAS C. on

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During the flooding our life was upside down, I am thankful U-Haul was there. Life is a struggle but knowing there is a company creating a safe place during those overwhelming moments is comforting.

David H. on

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Amazing facility. Hospital clean and well organized. Staff over performed in knowledge and customer care. Exceedingly well done

DAVID H. on

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Very good storage experience - would recommend.