Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would suggest cleaning the trucks between rentals , our van was covered in dog hair and it’s smelled horrible, it also had what appeared to be dried food on the dashboard.
Sonia S
Rating:
5.0
This location really suprised me and made my day! Stacy Eckstein and her crew are Outstanding ! They all go above and beyond 100% They all appear to really like their jobs and like actually working, no one was complaining ,or stairing into their cell phone not wanting to be bothered. I felt like I was back in time when people really cared enough to work for a good company like it use to be, because good people make for a good company. They are All Keepers with Work Ethics which are very hard to find nowadays, if not almost impossible to find.
I can't remember the last time I delt with people, that really genuinely seemed to care about customer service which keeps customers coming back. Hell they even Smile and laugh and say things like Thank You!! SO IF YOU WANT GREAT SERVICE WITH A SMILE PLEASE BY ALL MEANS STOP BY AND SHOP HERE AND ENJOY A PLEASANT EXPERIENCE ITS DIFFERENT THAN WHAT YOUR USE TO BUT IT REALLY STILL DOES EXIST AT THE BEST UHAUL STORE ON EARTH. DON'T THANK ME ,YOU'LL THANK YOURSELF FOR STOPPING BY.THEY MAKE IT EASY CAUSE THEY REALLY GENUINELY CARE!!!
RICKY R
Rating:
5.0
Customer did not leave a comment.
RICHARD W
Rating:
1.0
Charged 20$ for no reason. I brought trailer back and put it exactly where they requested.
ERIC L
Rating:
5.0
Brakes rear grab a little; might have dust. Need cleaning. Otherwise no complaints
Joseph M
Rating:
5.0
Customer did not leave a comment.
WAYNE M
Rating:
5.0
Quick and easy, just how I like it. They were very friendly and helpful. Great customer service.
JAMES M
Rating:
5.0
Customer did not leave a comment.
WAYNE M
Rating:
5.0
The staff is excellent and professional, I was not disappointed in any way, will always support the Kingston U Haul Location whenever I need a trailer, truck or any type of moving equipment.
5 Stars to Stacy and her crew !
ERIC K
Rating:
5.0
Curtious and professional. Very friendly people. Equipment is well maintained
JACK R
Rating:
5.0
Customer did not leave a comment.
MICHAEL R
Rating:
5.0
Easy to deal with these people
JASON M
Rating:
5.0
Customer did not leave a comment.
JODY O
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Stacy and her team are excellent.
They provide great service, will always support this location with my business.
JAMES L
Rating:
5.0
The staff was personable and professional. Made us very comfortable and hooked up and removed dolly. Great service, thanx guys🙂
MARK D
Rating:
5.0
Customer did not leave a comment.
SETH T
Rating:
5.0
No issues at all. Very nice and knowledgeable.
CHRISTOPHER M
Rating:
5.0
They were very helpful and did the installation in no time at all.
Edward J
Rating:
5.0
Customer did not leave a comment.
Gregory M
Rating:
5.0
Customer did not leave a comment.
Michael .
Rating:
5.0
Not much,customer service was GREAT.
DEVON A
Rating:
5.0
Great service.
WILLIAM H
Rating:
4.0
Customer service and location were excellent. The truck however was in really rough shape. The cab was extremely rusty by where your legs touch getting in, the door leaked water all over me during the rainstorm for the entire 2.5 hour drive, and water leaked in heavy to the box itself causing damage to multiple boxes.
DOMINICK M
Rating:
5.0
Customer did not leave a comment.
JOHN T
Rating:
5.0
Improve? Nothing. Let’s talk about Matthew. That man is hustling with a smile and great attitude . Happily opened two trailers. Got me hitched and out the door and when I came back a weary traveler the next evening he was outside working and keeping it moving. You have a valuable employee there . I would go to that location just for the service alone. Well done.
MARCIA G
Rating:
2.0
The truck was dirty and they did not give me my appliance dolly
KAYLA S
Rating:
5.0
Stacey keeps this location moving. She is always helpful and takes the extra steps to give the right information. I only rent and buy hitches from here. The equipment is always spotless. She needs a raise as far as we see it
MATTHEW D
Rating:
5.0
I tried useing the app to reserve a trailer...it didn't work,I used this location a few times...even had a hitch installed on another vehicle...great place to do business...the manager recognized me for being there a few times which made the experience better.
GARY P
Rating:
5.0
Customer did not leave a comment.
WALTEMIO M
Rating:
5.0
Stacy the manger is amazing person
stephen r
|
Overall Experience
Rating:
5.0
Great service people were polite and courteous the woman at uhaul Kingston pa Wyoming Ave was the best got my wiring fixed and she saved the day thank you 100times
WILLIAM H
Rating:
5.0
Stacy and her employees were Professional understanding courteous knowledgeable and friendly
They explained and made the rental.and storage information seem effortlessly. The rental and storage were super clean and very accessible . 100 + % satisfied with Stacy and her team.
ELIZABETH J
Rating:
5.0
Great customer service
JAIME L
Rating:
5.0
Customer did not leave a comment.
PATRICIA C
Rating:
5.0
Customer did not leave a comment.
EURY A
Rating:
5.0
Customer did not leave a comment.
Joseph D
Rating:
5.0
Customer did not leave a comment.
Damian M
Rating:
5.0
Customer did not leave a comment.
Debra L
Rating:
5.0
Stacey & Staff has worked with me for many years considering my occupation
MARK F
|
First Impressions
Rating:
5.0
Stacy and her team were awsome as usual.
DAVID T
Rating:
5.0
The agent working the desk is absolutely phenomenal, friendly, and professional!
KRISTEN C
Rating:
5.0
Great service always!
RAYMOND G
Rating:
5.0
Make me taller lol
CHERYL H
Rating:
5.0
Thank you
REBECCA W
Rating:
5.0
The personnel are courteous and knowledgeable .Their attention and understanding customer questions and guidance was stupendous . A 100+ percent rating for this location and its employees .
ELIZABETH J
Rating:
5.0
Zachary was amazing! Pleasant and answered all my questions.
YITZCHAK S
Rating:
5.0
Customer did not leave a comment.
ANDREW S
Rating:
3.0
Customer did not leave a comment.
KEITH J
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
5.0
Customer did not leave a comment.
JEREMY R
Rating:
5.0
Customer did not leave a comment.
Jaileen L
Rating:
5.0
Customer did not leave a comment.
Christopher S
Rating:
5.0
Your service is excellent .
ELIZABETH J
Rating:
4.0
Customer did not leave a comment.
ANGELA F
Rating:
5.0
Customer did not leave a comment.
LORI G
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
5.0
The location is well kept and the guys behind the counter are wonderful!
SANDRA C
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
Rating:
5.0
Nothing I can think of. Easy in and out, friendly and very helpful staff, good selection of vehicles.
LORI N
Rating:
5.0
Great experience. Site manager provided excellent customer service
STEPHEN Z
Rating:
5.0
Excellent staff. The staff were very professional and helpful. I would recommend this U-Haul location to others. They made the rental experience easy and fast.
Thank you
JOSEPH L
Rating:
5.0
Friendly staff. Knowledgeable at what they do and they make the process easy. You're in and out quickly.
DOUGLAS C
Rating:
5.0
Customer did not leave a comment.
ELIZABETH J
Rating:
4.0
Customer did not leave a comment.
KENNETH P
Rating:
5.0
Customer did not leave a comment.
HANLET M
Rating:
5.0
All 3 team members gave a positive experience. I enjoyed the interaction with all of them.
Jeffrey M
Rating:
5.0
I will always return to the Kingston location; they provide excellent customer service.
Thank you, Stacy, !!!
ERIC K
Rating:
5.0
Friendly customer service. Outstanding job!
DONALD L
Rating:
5.0
Great staff! Friendly and hardworking. They are doing it right!
Danielle A
Rating:
5.0
Customer did not leave a comment.
MARY D
Rating:
5.0
Customer did not leave a comment.
ELIZABETH J
Rating:
5.0
Customer did not leave a comment.
PAUL B
Rating:
5.0
Carlos did an excellent job!
JASON S
Rating:
5.0
Very nice
SADIQA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON S
Rating:
5.0
They’re very kind and always try to help . Everything was perfect ,thanks
MARIANO M
Rating:
5.0
The Staff / Crew were all the best!
The equipment trouble free
The cost was good
Enjoyed the Opportunity to be served!
Thank You
Ron
RONALD D
Rating:
5.0
Customer did not leave a comment.
MARCIA P
Rating:
5.0
Customer did not leave a comment.
DONTE S
Rating:
5.0
Service and vehicle were excellent. Vehicle was a little dirty on the interior
ROBERT S
Rating:
5.0
Very good service
LUIS S
Rating:
5.0
Customer did not leave a comment.
SHANNON P
Rating:
5.0
Mas Representante en Espan̈ol
RAMON A
Rating:
5.0
Really nothing...the two sales clerks were beyond helpful...they were courteous friendly and just plain refreshing! Paperwork was handled fast and effective....give those guys. RAISE!!!
KATHERINE Y
Rating:
5.0
Staff were extremely polite, friendly, and knowledgeable.
MATTHEW B
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Kind, helpful, and accommodating. Thank you.
Alyssa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES R
Rating:
5.0
Customer did not leave a comment.
JAMES L
Rating:
5.0
Great Staff, Very friendly and knowledgeable. I prefer to use this location whenever I need U-haul.
DAVID A
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
5.0
Customer did not leave a comment.
ALICIA M
Rating:
5.0
Great place
JOHN T
Rating:
5.0
Customer did not leave a comment.
JASMIN D
Rating:
5.0
No improvement needed Zack & another worker so awesome!!!!!!
MARYBETH F
Rating:
5.0
Customer did not leave a comment.
PAUL B
Rating:
5.0
Zach was extremely helpful and polite to everyone. It was an absolute pleasure to meet him and do business at this U-Haul location. I will definitely be recommending this location and exclusively renting there. Awesome stuff!!!
ARMANDO C
Rating:
3.0
Customer did not leave a comment.
JENNIFER S
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Treat the next customer as you treated me.
JEAN-BERNARD B
Rating:
5.0
Very professional and a pleasure to deal with
Donald L
Rating:
5.0
Staff is great!
JOHN N
Rating:
5.0
Customer service was top notch! Friendly, professional, truck ready early!
SCOTT T
Rating:
4.0
None
Douglas C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul M
|
Online Move In
Rating:
5.0
Excellent staff... kind, courteous, helpfull, personable and knowledgeable....they made for an great experience and I recommend both the staff and facilities highly. My thanks to all.
Gregory A
|
Overall Experience
Rating:
2.0
The storage has mice. The staff did not care. It's disgusting when you open your storage and see a dead mouse. The staff has attitude when asked to do their jobs and assist a customer.
PAUL W
|
Overall Experience
Rating:
5.0
Friendly and knowledgeable employees, clean storage facility , units and rental trucks! Very knowledgeable and excellent customer service from Carlos!
Ariana R
|
Overall Experience
Rating:
4.0
Great staff
CHARLES K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa R
|
Overall Experience
Rating:
5.0
My answer is excellent, but the circles do not click.
Patricia T
|
First Impressions
Rating:
5.0
I loved that the staff was friendly and always in a good mood. Please keep them because it makes the experience better. You have no idea how much of a difference it makes to have people who look happy to be working and helping customers.
Bryan A
|
Overall Experience
Rating:
1.0
We canceled the uhaul & storage prior to using it
Carol S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
tabatha m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rebecca p
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff
Thomas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taisha R
|
Overall Experience
Rating:
5.0
Stacey and team provide best in class customer service.
Michele K
|
Overall Experience
Rating:
5.0
The staff was beyond helpful and amazing!!
Amonda D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ariana B
|
Overall Experience
Rating:
5.0
Kingston staff is incredible.
Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston
Michele K
|
First Impressions
Rating:
1.0
I wish it was display storage space to show how big in size the units are
Olympia B
|
Online Move In
Rating:
5.0
Stacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.
Susan D
|
First Impressions
Rating:
3.0
Had to rent 3 units because there was no big ones...could of got a deal or something
Richard H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janasia T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jill K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHY S
|
Overall Experience
Rating:
5.0
This Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.
Paula V
|
Overall Experience
Rating:
5.0
Stuff there was polite helpful and genuinely cared about my situation.
ALEX B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanequa C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany H
|
Overall Experience
Rating:
5.0
The service was excellent
Lucille B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Starrkeyia B
|
First Impressions
Rating:
5.0
Great team and helpful
Paula V
|
First Impressions
Rating:
5.0
Very helpful and professional.
Shenique J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james L
|
Overall Experience
Rating:
5.0
The staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
5.0
It would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna m
|
Overall Experience
Rating:
5.0
I love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J
|
Overall Experience
Rating:
5.0
They are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I’ll take care of that next week.
Luciano A
|
Overall Experience
Rating:
1.0
I booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K
|
First Impressions
Rating:
5.0
The staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Larry a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diana M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brittany K
|
First Impressions
Rating:
5.0
Stacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica S
|
Online Move In
Rating:
5.0
Stacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amethyst K
|
Overall Experience
Rating:
5.0
Over the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way— always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and “drama free” experience!
Frieda J
|
Overall Experience
Rating:
5.0
Stacey is super nice.
Muraad M
|
Overall Experience
Rating:
5.0
Very nice and very helpful
christopher c
|
Overall Experience
Rating:
5.0
Very good customer service
William H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey M
|
First Impressions
Rating:
5.0
Just a great experience from start to finish.
Michael T
|
First Impressions
Rating:
5.0
Stacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a
|
Overall Experience
Rating:
5.0
The overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E
|
Overall Experience
Rating:
4.0
Got out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R
|
Overall Experience
Rating:
1.0
I have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l
|
Overall Experience
Rating:
4.0
Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K
|
Overall Experience
Rating:
5.0
Friendly staff, knowledgeable, clean
David J
|
Overall Experience
Rating:
5.0
Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H
|
First Impressions
Rating:
4.0
2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C
|
Overall Experience
Rating:
5.0
Always very helpful and accommodating..
MARK B
|
Overall Experience
Rating:
5.0
Thank you! I would recommend your company.
Rebecca E
|
First Impressions
Rating:
5.0
They were they were so sufficient
gregory r
|
First Impressions
Rating:
5.0
Great service
gerald M
|
Overall Experience
Rating:
1.0
Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L
|
Overall Experience
Rating:
5.0
Stacy Eckstein went out of her way to accommodate our needs & requests.
She helped lessen the stress of our move.
joseph s
|
Overall Experience
Rating:
5.0
Great place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
