Customer Reviews for U-Haul Moving & Storage of Kingston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kingston

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Linda P. on

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Fast service in ..fast return

DAN S. on

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Laura F. on

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Michael S. on

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Nothing . Workers find you best rates.

James L. on

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Kyle E. on

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Overall experience was great until the day after I returned the trailer I was charged an extra $21.20 fee for returning the trailer after hours. I was told that I could drop off the trailer any time after closing by two people that work there and they never mentioned anything about an extra fee if you don't check the equipment in on there website after hours. I had no knowledge of this because if I did, i would have definitely checked it in on there website to avoid the fee. I feel like i was scammed into this fee and it seems like they do that a lot hoping that no one would check there final receipt. When I called one of the employees the next day, he was very rude to me on the phone saying that it was my fault and that I should of read the fine print on the contract. I end up having to call UHAUL customer service and she was a lot nicer to me but gave me a little hard time getting a refund. I did end up getting a refund a few days later although it wasn't a pleasant experience to say the least. Overall it was very poor customer service at this location and they should make it more clear about this extra fee to customers.

Lisa P. on

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Jeffrey K. on

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Robert K. on

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Good service.

Nancyanne N. on

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Jennifer N. on

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Stacey has helped me on more than one occasion and her and her teams are top notch.

Robert L. on

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We always use this facility whenever we rent a trailer or pick up truck because they're The Best in the area ! RL

Oswaldo C. on

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Check brakes on trailer more often, my brakes overheat near Pennsylvania and I only carry one bedroom set.

Nicholas N. on

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Amanda K. on

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Offer cash accounts for cargo Van's. Itd be so much more easier to handle and make process so much faster .

Keirsten C. on

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It would be a nice perk if they had a small gas allowance. I only used $10 worth of gas, gage was actually still on Full. Would be nice if they waived the gas top off for short distance customers.

Anthony S. on

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Johnnie A. on

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brenda G. on

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Marvin H. on

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Reimburse gas, and days not used. As in my case i returned the truck 3/4 full and only used it for one day. But was charged for 2 days

Richard E G. on

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Marco V. on

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A few less emails would be nice.

Deborah K. on

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Samuel C. on

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The staff there is and always been great I hope if I ever move again I deal with the same people

Hsiang Ju W. on

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Keith H. on

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Ian R. on

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Everything went well enough, honestly. I understand you were unexpectedly swamped with customers, so I won't complain. Otherwise, service was good.

Fernando L. on

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In my last two visits that I've had at the Kingston establishment, let it be known by the American lady with green hair and blonde man in specifically the service was not good. The manner in which I was treated as client was not pleasant. I feel mistreated and humiliated. It seemed passive aggressive and not right. If an employee may have a personal problem, its not correct to take it out on customers, or if by chance may be racist it's not correct. I was not alone on both instances and were witnesses. I do not plan on returning to this Uhaul location again.

Stephen S. on

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Jason K. on

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Jeffrey S. on

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I needed to extend my rental multiple times. As a result, compounded charges were initiated against my debit card on a daily basis. Through no fault of my own, the location was unable to process the final charges upon return of the vehicle. I was advised the manager would call me the next business day to resolve the matter. After several days and no call from the manager, I phoned the location only to be advised the card was still being declined and I needed to contact my bank to release the holds. Being a banker and understanding card processing, a customer cannot call to have a hold released. Card sponsors such as VISA or MasterCard require a card issuer to accept responsibility for the merchant payment. In this case, it was up to UHaul to initiate the request to my bank to release all the compounding holds and process the final charge. The location did nothing to assist me in resolving this matter. To add to the ridiculous matter, I then received an email notification indicating if my account was not paid immediately, it would be sourced out for collections. Seriously! I tried to pay numerous times and the location was unable or unwilling to assist. UHaul=Nightmare! Next time, I'll go Budget!

Jose G. on

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lee l. on

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I have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.

Tyler P. on

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Maybe walk the customer out to the vehicle they are renting. It was dark when we picked up the truck. All we were told was row c truck 1. Parking lot should have better lighting.

David T. on

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Nothing, this location has always went above and beyond from start to finish. Stacy and crew outstanding service, I'm sure who ever hired stacy knew what they were doing.

Samuel C. on

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Unfriendly Personnel. Not Helpful.

BRIAN C. on

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Jane L. on

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Susan F. on

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Jennifer P. on

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Ronald D. on

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If the service level and friendliness continues, the there is not much that could improve the level of customer service.

Geraldo P. on

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Zachary K. on

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Lower your prices or purchase some new equipment.

Steven M. on

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Julienne H. on

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Dennis E. on

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Charles H. on

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Geraldo P. on

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Marvin S. on

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Continue making it easy to pickup and return a vehicle.

Michael S. on

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Ann G. on

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All the employees at this U-Haul were friendly and very helpful. They made sure all my questions were answered. The vehicle was clean and in good condition. The store was well stocked with moving supplies I needed.

Robert L. on

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Always excellent service, all thed time !!

Gino M. on

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Robin S. on

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Eileen H. on

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Very fast check out process and staff was very friendly!!

John M. on

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We made reservations to pick up the u haul it at Lou’s in Plains, Pa. no one was there and we called the number on the door. No one responded. We called u haul it and were able to get a truck a few miles away. That was great that we could get one, but created quite a stress on our very tight schedule. Cost us one hour delay.

Julian C. on

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make certain they have the equipment

Kimberly M. on

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David C. on

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Michael W. on

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When picking up rental the woman at the desk was rude and had an attitude. Less than a week after rental I went to store to pick up my refund and it was already mailed to my house. Would be nice to be notified about this, after I chose the option of picking up cash from store. She did explain to me that they cannot hold the refund for more than 3 days. Not her fault there at all but you as a company should notify customers who chose the option to pick up refund at store. The second interaction with this woman was not as bad as first but still wasn’t good. I felt the need to document this.

David S. on

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Worked out well again. Great stock at this Kingston Pa location!!

Dustin G. on

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Dawne K. on

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jennifer W. on

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Joseph B. on

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Counter person was great ,it was customer service that sucked , I will never use uhaul again.

louis B. on

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To move some personal belongings, I was great to stop at the U Haul Store and rent a nice, clean, new truck at a reasonable price. Will definitely use again. Thanks for the professional sales and service assistance.

Stephen M. on

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CATHERINE R. on

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Well the rep that waited on me at 8 am was excellent..even found me the best rate by suggesting I return the truck back to that location..when I returned the truck at 650..the agents were both rude and I was overcharged..I was told the fast was low..which it wasnt then the rep bumped right into me and never said anything..I had to ask if I was free to go..very bad service later in the day..

Carlita F. on

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Jeffrey F. on

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David G. on

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James V. on

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Barbara N. on

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Jennifer K. on

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David S. on

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Worked out great!

Scott P. on

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Mark S. on

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Joel S. on

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Been in a lot of Uhaul locations, none better than this one.

David R. on

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The truck I reserved was not at all the same truck I got, truck was very very dirty and when telling the person working I was told to bad but that’s not his problem !! Been coming here for years and never had issues like this... very disappointed

Robert Y. on

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RAFAEL E. on

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the person who service me was great!!

Catharina L. on

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Annette M. on

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I returned my vehicle on time and was told to pull it over under the tarp. I was going to use the app, but was told by the gentleman they could do everything because they have all the same information. I was charged the correct amount in full, after returning my van rental with a full tank of gas and ensuring it was clean. I was then charged an additional $52 and change that I ddI not authorize. When I called, I was transferred to the system customer service instead of my location, and then placed on hold without collecting any information when I stated that I needed to know what this unauthorized charge was for. The girl never got my name or any information, just placed me on hold. To say the least, I’m rather angry over this experience.

Elinor P. on

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Tracy B. on

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Carl K. on

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Nick C. on

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More information about how to get open the rack which was holding my car.

Adam S. on

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Staff went above and beyond to accommodate me Thank you very much

joseph R. on

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Natalie W. on

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Conrad D. on

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Charles S. on

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Scott P. on

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Katrina B. on

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Put in place a system that your employees are not only familiar with, but that has also been vetted by those in charge first. I and several others lost a lot of time yesterday whilst the computer system opted to do its own thing. This in turn, put undo stress upon your employees: one of which was just in training. I felt for the both of them. If you expect your employees to work with systems that are buggy and untested, the very least you could do is have a manager on hand for support. Very unprofessional.

Steven Y. on

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Eva M. on

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Fix the website I couldn't check out online cause of a problem with the picture up loading.

Jacque V. on

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Not one thing!

Lloyd B. on

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luke S. on

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Great as always!

Charles K. on

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Tawnee N. on

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Chelsea K. on

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Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.

David J. on

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Friendly staff, knowledgeable, clean

William H. on

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Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.

Eri C. on

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2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,

MARK B. on

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Always very helpful and accommodating..

Rebecca E. on

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Thank you! I would recommend your company.

gregory r. on

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They were they were so sufficient

gerald M. on

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Great service

Nichole L. on

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Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease

joseph s. on

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Stacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.

Jamie H. on

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Great place to keep ur stuff dry n protected from all weather , friendly staff , convenient location