Customer Reviews for U-Haul Moving & Storage of Nashville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Nashville

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Michael D. on

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Girl at the counter was awesome! Super helpful and friendly.

Jamie A. on

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Was told the truck had 3/4 tank of fuel and would need to be returned at that level. Got 2 miles down the road and noticed the fuel level was actually at 1/3 tank. Called location and the girl who issued truck said she had accidentally issued us the wrong truck and would have the manager call. Manager called shortly after and said, "you would have had to bring this to our attention before leaving here. The truck will have to be returned with 3/4 tank of fuel to avoid penalty fees." So, we returned the truck with $50 more fuel than when we rented it to avoid extra fees and decided to deal with corporate later since she was so rude. I have reached out to corporate, who agreed with me that this was not their policy, they did see where there was much less fuel than 3/4 tank, they would have the Nashville AD call me and issue a credit, but no such luck yet. Havent heard from anyone or received a credit. This started on 1/14/20. It is now 1/26/20. Ridiculous.

dan D. on

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Great job

christina s. on

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If customer service is key to existing and potential customers or business, then the young lady named Madison truly dropped the ball with the way she handled my check in. She was unprofessional.

Cesar T. on

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Customer did not leave a comment.

Beth A. on

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A very easy process to rent a storage unit. The staff was very helpful and the facility is very clean and seems very secure.

Christopher M. on

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Linda M. on

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The furniture dolly was worthless. it needed to be square and with a solid surface. Tiffany and Madison were great! They are professional and so very helpful! This was the second time I’ve used this location and one other girl, don’t know her name, was also helpful and very nice! I would recommend you guys to everyone who needs a truck! Thanks so much!

George W. on

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Enrique R. on

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I was very happy from the very first time I spoke with the Manager Tiffany. She was very helpful and professional. The facility was in excellent condition and very secure.

Kevin M. on

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Alan F. on

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The attendant (I have forgotten her name, but she has dreadlocks) was very helpful and thorough and friendly!

James D M. on

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The truck was out of alignment so the steering was more difficult than it should be.

Katrina M. on

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Pamela H. on

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Regina H. on

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Jarrod B. on

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Anthony L. on

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Too expensive truck rentals!

Chicqutar C. on

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very informative!!!!!!!

Marty S. on

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Love is in air love this place Tiffany n staff r great in today's society u just don't find this kind of service u need to give them all a raise 🕺💃$$$✌️

Krista S. on

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I don't think u can improve this please Tiffany n here staff r super she runs a very clean house was a pleasure to have a person into days society has plesant n honest hard workers n knowledgeable Thank You Tiffany n staff. Marty n Krista

Jeffrey W. on

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Joshua M. on

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Awesome. Very pleasant experience.

Robert S. on

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Wasn't 24 hours access

Nicole W. on

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The app was terrible, it took so long to check out. I was stood there for about 30 mins!

arhtea a. on

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the facility as a whole

Jessie M. on

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This was my first time renting a storage unit and I felt like they had great amenities. Usage of the carts and elevators made the moving process easy. I felt very safe storing my personal belongings.

Calithea S. on

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I called Terrica out if Memphis office regarding location drop off change- she met my needs being that I rented a storage unit and the next assigned drop off location would have caused me to drive an empty truck 25 miles away

Nikki M. on

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Satisfied

KAM K. on

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Truck was not suited for a long drive.. check engine light went on and off. Had to jam a roll of paper towels between the seat and door to stop the door rattle. Cargo door was hard to close. plus more

Chonte L. on

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Joseph P. on

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Thomas S. on

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Everything was great,.

Joann B. on

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Stuart O. on

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Rush P. on

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I would like to take a moment to let you know that the young lady working Sunday the 17th was fantastic. Best experience I've ever had at a U-haul.

Michael T. on

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truck stunk

Raven H. on

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The chemicals used to clean the uhaul made it unbearable to breathe. We had to spend the day with the windows rolled down in winter weather. There are so many more eco friendly non harsh cleaning agents on the market. I feel bad for the employees having to clean with that stuff. It’s a roundup lawsuit waiting to happen.

Marcus B. on

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Jocelyn M. on

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This was a great facility! Everyone was so nice and the staff was incredible.

Cassandra B. on

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Customer support at front desk was clear and concise with process. Vehicle was clean and easy to use. All expectations were fulfilled for moving experience.

Michael M. on

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Robert V. on

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NATHAN D. on

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Shana S. on

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Angela R. on

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John M. on

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Madison Dart is a must keep employee. she helped me so much. Where other would have just been robotic! Her knowledge and bed side manor is absolutely brilliant! First impressions make or break certain situations! Well she makes situations,problems, and anything in between a surprisingly lovely space between the mundane moments that come with paper work. She needs a raise and a promotion! Thank you John T. McGrady

Alexandra J. on

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Great experience. I'm a young woman and was going to the unit I was renting by myself quite often. Never once did I feel unsafe. Everyone I interacted with on the staff was helpful and friendly!

Dwight T. on

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??% grade A Service

Ryan T. on

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Awesome Service! Thank you!!!

Brandy W. on

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Great manager!

Corey G. on

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The front of the truck was covered with bugs. The personnel was very helpful when the mobile check in wouldn’t work.

Khaliss B. on

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Its was good but i basically had to attempt to return the truck to 3 different locations but everything is returned thank u

Frederick G. on

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Everything was perfect

John R. on

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Great experience - very professional - a high recommend - very impressive facility and Tiffany sure knows how to run it

Robert V. on

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Benjamin P. on

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Craig F. on

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I was told to fill the tank where it was when I picked it up. I did, but was charged 8.50 for gas. No big deal as I was very happy with the rental, but I didn’t understand.

Enrique M R. on

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I was very happy with the service from Tiffany the General Manager. She was very helpful.

Veronica R. on

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Staff was great and very easy move-in as well as checkout! Would definitely use this facility again.

Wilfido B. on

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good

Amanda C. on

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Staff is incredibly helpful!

Guelay E. on

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The outside mirrors of the Cargo van I rented were not automatic, meaning, I couldn't adjust the passenger side mirror when I was sitting in the driver seat. I ended up managing, but it was slightly unnerving.

Osilys G. on

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Customer did not leave a comment.

Mark B. on

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One of the best locations I've ever been to.

Christopher D. on

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Quick and easy!

Jill K. on

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Make sure to get your reservation complete and call the location to verify it is there before moving!!! If I am charged twoce for 2 different storage units I am going to be highly upset!!!

Wesley M. on

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Tiffany was very helpful and understanding of my storage situation. Thank you and highly recommend this location for those who want good customer service.

Clara B. on

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Front desk assistant was nice. However, she informed me that my pick up was from the Uhaul on 8th Ave which was incorrect. I think that was a technical error on Uhal's end and not the clerk.

Colin M. on

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John K. on

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Staff at this location were hands down the best most accommodating people . This experience was the most pleasant experience I’ve had and I’ve been renting U-Haul for decades

Silvia M. on

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Ryan T. on

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Thank you to Madison!!!! We came in with low spirits. We were put in a really bad situation with our new home. Madison helped us out and was wonderful. They recently dropped their prices!

alphonso m. on

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i have been to three locations in nashville in the last week the service has been above averagea at those locations

Ken S. on

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Just needed a storage space for about two weeks. Very friendly, helpful people. Top notch.

Sara P. on

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Y'all do an AMAZING AWESOME EXCELLENT job as always ?????? THANKS ??

Ansley M. on

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This U-Haul facility was very clean. The staff and owner were exceptionally helpful and kind. I used the 1 month of free storage after renting a truck, and it was well worth it. Thanks!

sandra b. on

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Very good service

Melissa M. on

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Customer did not leave a comment.

Djuana M. on

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Tiffany gets an A++, the smoothest return we have ever had. She was multi-tasking and still more efficient than any return location we have encountered, (and it was a crazy holiday weekend). Thank you Tiffany!

Joseph P. on

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William A. on

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Joshua W. on

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The company had great storage options, but lacked in the parking/load and unload zones.

Larry G. on

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Helpful cuerdeus.all good👍

Genevieve H. on

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sarah j. on

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Everything was amazing!

Otisdrevius R. on

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David H. on

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Thank you

Kaeli S. on

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Easiest and most low maintenance storage i've used. friendly and informative staff.

Margret G. on

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It took over an hour to set up storage due to the printer and cc reader not working on one of the computers. She moved the card machine and it deleted my information so we had to start over again.

Albert D. on

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Offer to adjust side mirrors on trucks. They cannot be adjusted because they were too tightly mounted and some kind of wrench was needed. This was a safety hazard... I could only see the side of the truck on the drivers side and 2 lanes to the right on the passenger side.

Calogero N. on

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Sally B. on

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Michael E. on

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They were the rental location I have ever dealt with. Professional, efficient, courteous, fast, accurate. Just the best and noticeably good.

Tammy S. on

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Patrick S. on

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Service provided by the employees at this uhaul location was excellent. They couldn't have been nicer. Service provided by uhaul corporate and the app experience are trash. Don't bother with the app or ever try to contact customer service, just go to this location and deal directly with their wonderful staff.

David H. on

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Skylar J. on

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My storage experience was easy and stress-free. Thanks U-Haul Moving & Storage!

Susan B. on

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Excellent storage experience!

Kameron S. on

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Tyler C. Was BEYOND excellent!

Amanda C. on

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Bianca (Saturday morning shift) was incredibly helpful and friendly. While the loading/unloading zone is very small, I am glad I chose this location

Jon Paul S. on

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Once again, greeted with a smile and hello , check in went great . Do wish you might could recoup some of your money (insurance) if there are no issues.

Elaine O. on

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Allison J. on

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Great experience--very helpful customer service, clean and safe location, and the truck was in great shape. Highly recommend! Thanks Tiffany!

Sean C. on

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YoKasta L. on

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One suggestion: There should be a way for the person on duty to reset the elevators when the power goes out on the weekends - my husband and I were stuck in one on Sunday afternoon!

Janet T. on

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Tyler was extremely professional, communicated everything I needed to know clearly, and despite being the only staff on, managed to help multiple clients efficiently.

Bradwell M. on

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Not a thing. Great experience. We went to rent a storage unit. Had furniture in truck but scheduled to drop off at another location. This location let us switch drop off facilities so we didn't have to make another trip. Super nice personnel

sarah j. on

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They were so pleasant and helpful. The facility is also new and very clean.

Susan T. on

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The girls in the office were excellent! Very helpful and very nice. It was a great experience working with them.

Desmond H. on

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Wilson V. on

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Nicest UHual storage facility that I have encountered. Exceptionally clean and easily accessible. Parking lot could be bigger through for turning around w/ trailers, etc...

Ryan T. on

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Ms. Terry (the local owner) is always there...and like any business big or small it shows. Not only in operations and facilities, but in a passion to obtain/retain your customers. Love it.

Janice H. on

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Convenient and staff was very accommodating!

Otisdrevius R. on

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Customer did not leave a comment.

Ryan G. on

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The opening shift employee showed up about 25 minutes late. It then took 5-10 minutes for her to open. The mobile check-in didn't work.

Mark F. on

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The elevator at this facility is absolutely horrible to work with. Something needs to be done to make it easier for everyone to move stuff up and down.

Pamela J. on

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Virginia C. on

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Fantastic facility!

Melissa W. on

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My rep was awesome. He really made my experience better

Sarah B. on

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This storage facility is easy to access from all neighborhoods around Nashville. The parking is somewhat tricky but no other complaints. The building is new and very clean and well-maintained.

Marisa P. on

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The facility is well taken care of and a pleasant atmosphere.

Petros B. on

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Customer did not leave a comment.

salar a. on

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The staff were so welcoming and acting professionally, and the place was very clean and well organized. Thanks a lot for everything.

STEVE M. on

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This place is top notch. Highly recommend!

Lena H. on

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Everyone was helpful!

Lillian C. on

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Just like every other uhaul location. Should be less expensive but it's necessary

Colin H. on

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Katrina was fantastic. She saved our bacon after we were unable to move into our new apartment and needed somewhere to store everything we owned. She was friendly and professional.

Paul R. on

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Charge when booked was $235. When we picked up truck I didn’t have my notes with me so didn’t realize they charged me $325.02. Only thing should have been added was a pair of hand trucks.

salar a. on

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The staff were respectful and professional and very helpful.

Tony C. on

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very nice experience

Septemberaleia W. on

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Employee, Tyler was AMAZING. Tyler’s customer service was above average and he went above and beyond to meet my needs. Tiffany’s customer service was bland and unwelcoming, maybe she could use some training.

Kenyeta H. on

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Amazing staff!

Skylar J. on

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Tiffany was so nice when I called from Virginia. She was very helpful and made reserving the right size unit from afar every easy.

jason a. on

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Tiffany and her crew are amazing!!! They offer the best customer service I have ever experienced in the past 15 years of dealing with uhaul! Best uhaul location ever!!!

Shanti B. on

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Customer did not leave a comment.

Tammy M. on

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This place is top notch. Travis was super busy, but efficient, professional and courteous. I don't have a single complaint.

Louis C. on

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Great

Joesph R. on

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Bianca was very friendly and helpful with all our needs. The rest of the staff was friendly as well. Great experience!

KARLA C. on

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Customer did not leave a comment.

kimberley S. on

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Bianca has poor customer service, she assist other people when needing to concentrate and b guest that are standing in from of. , answering call, assisting other team members. Calling you babydoll, honey is just not customer. When superior is around is totally different. Tru fake customer service, I’ve worked for customer services for a major company for 19 years, she needs to be coached and more professional with her verbiage and one on one customer service. Waited at least 6 mins before she made contact back to me. And then lost my information and had to start over and ask the same questions again. Didn’t like it and want recommend your facility for renting trucks.

Jerome E. on

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sallie w. on

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Staff was very helpful and professional.

Marron C. on

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Tyler was nice and very helpful! Overall, all good.

jason a. on

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Amazing service! Tiffany provided is with great customer service!

Tiffany T. on

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rebecca L. on

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Brian B. on

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It as great!

Paul J. on

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Madison was excellent

Patrick A. on

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Be more upfront about the availability of supplies already in the vehicle. I purchased a set of furniture pads that I did not end up needing, and I wasted that money because there were some already available in the truck.

Robert A. on

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Andy V. on

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Would use again! Very Friendly

Bryan R. on

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Katlyn V. on

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I mainly interacted with one of the managers, but she was absolutely lovely and helpful.

Dale J. on

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Victoria W. on

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When i went to pick up my storage, there was none on file. I did reserve on the same time that i reserved my truck rental. So there was a bit of discrepancy there. I did get taken care of how ever by the staff there. So it panned out well.

Cheryl W. on

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Customer did not leave a comment.

Sharon C. on

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My moving experience using Uhaul was excellent, quick, efficient service.

Walter S. on

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After hours turn in is very convenient. You will be my first choice for my next need!

Marshall M. on

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Joseph M. on

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hunter R. on

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Derrick D. on

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Sara P. on

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Everyone was very nice and always happy to help. Thanks 😊

willie c. on

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The young lady that helped me was very awesome had very good customer service would hire her in a heartbeat

Earl E. on

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Building was spotless. Staff was gracious and helpful. Thanks to Ms. Terry for all the help.

Katherine M. on

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Very professional and great customer service

ERIN O. on

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excellent customer service + very nice facility! Had issues w/ elevator freezing up. Get WiFi for online truck return- service is poor under the covered lot. Give units closer to elevator! Many open..

Nancy B. on

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Service was fast and employee was very nice and friendly plus helpful!

MARGARET G. on

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This was the best storage place. I wish they had one in Cali

matt G. on

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Great experience..thank you for the help getting settled here in Nashville

Haorld S. on

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Great service

Sara P. on

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Have had the most excellent service from this business. Extremely helpful and friendly ☺️

Yolanda G. on

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Pleasant experience and professional staff.

Mark C. on

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Great service!

michael h. on

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Employees were helpful and knowledgeable.

Christopher C. on

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Everyone here was extremely helpful and the facilities were very clean and state-of-the-art.

Katherine M. on

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She was cry informative professional and polite. Left me with no questions to ask .

Rukiya B. on

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Uhaul made it a very smooth transition for me.the storage facility is immaculate, clean, well lit & safe! Tyler customer service was excellent! He was very knowledgeable, nice & never put me in a rush

Julianna T. on

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I was amazed at how clean, how modern, how organized the place was. The manager Tiffany is awesome.

Lon C. on

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It would be nice if they prorated a refund when you get out before the deadline because, let's face it, storage is expensive.

Andrea P. on

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Tyler and the rest of the staff we're awesome but if you have to talk with the over flow people then they do not know what they are talking about

marita G. on

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Outstanding customer service!😊

Scott T. on

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I definitely would recommend your storage facility to anyone I know who needs your services. The location was easy to access, the covered loading/unloading area was great, and the operation was aweso.

James A. on

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Excellent facility. Nice people. Convenient to the 40

Michael B. on

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Literally do not know what I would do without this specific place. I have nothing but the best to say.

sharon m. on

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They lie, cheat, steal. I would NEVER EVER EVER recommend to anyone.

sharon m. on

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They lied and claimed things were broke and it was not. Charged more for gas, but I filled it back up to where it was when I rented it. They had rental time wrong. They spelled my name wrong as well.

julia S. on

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Really a fantastic facility, and they were on top of looking after my unit. I would absolutely use this location again for storage. The staff went above and beyond.

tonya y. on

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This was our first time using a storage. And the employees made us feel like family. Keep up the good work.😁

Brandon B. on

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I don't have my papwerwork but the gentleman that helped, Tyler?, was awesome. He explained everything effectively and helped us get a location that would help with our short term situation.

Dail W. on

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Everything was great

Anthony W. on

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Wonderful move - in experience !!!

julia S. on

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A beautiful facility, Tyler was so helpful. Made it all so very easy and stress free! Thank you -

Ticoria W. on

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Taylor was amazing and totally patient with me. Thank you for a great experience for my first time in Nashville, Tennessee!

TONY L. on

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TIffany did a great job

NSILO T. on

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Great place, only left due to finding a unit closer to my job and a bit cheaper.

STACEY K. on

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Thank you for helping me.

SHERRI ANN M. on

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I will always use U Haul services. Staff very helpful and knowledgeable about their equipment.

Lawrence S. on

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This was clean, well-lit, and secure. The thing that stands out is the friendliness and helpfulness of the staff.