Customer Reviews for U-Haul of Chelsea

20,842 reviews

536 W 23rd St   Manhattan, NY 10011
(Between 10th and 11th ave)

(212) 620-4177

Location Hours

  • Mon-Sun: 7 am - 9 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(212) 620-4177

536 W 23rd St
Manhattan, NY 10011
(Between 10th and 11th ave)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
1.0

The gentleman getting us the car was incredibly rude and hardly said a word before cursing at us. The car felt like it needed serious engine repair and was not properly cleaned before we received it.

Robert H. 
Rating:
5.0

The charging port and cellphone adapters were non functional. We had to make an hour stop on a 16 hour drive just to keep the cellphone charged due this.

Anyelo L. 
Rating:
5.0

More smile

JoseOrlando R. 
Rating:
5.0

Nwxt time. Dont charge five dollars a mile pass five miles. There should be a understanding that most people do 10 to 20 miles. Its ridiculous that I have to be charged so much for gas because if I go to fill up the tank. I will be paying for the miles to get you a full tank. You dont always give a full tank but I would love to return it with a full tank. You know its never what is advertised because there is always a way to make extra money. Its ashame but I guess we dont have a choice. I rather you charge me one hundred dollars straight for four hour rental with no mileage . This way we both dont have to look at the fine print. There has to be a better way. Ofcourse we dont have a choice but please think of a better way.

KELVIN F. 
Rating:
4.0

Customer did not leave a comment.

Leandra R. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

Please make it possible to drop off the van at a different location. We were moving from Manhattan into Brooklyn and had to go all the way back to Chelsea which was very inconvenient. Thank you.

ARMANDO G. 
Rating:
4.0

Very helpful

Glenn L. 
Rating:
4.0

Need Update the car

Dat H. 
Rating:
5.0

Customer did not leave a comment.

SANZHAR O. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Franck B. 
Rating:
5.0

Everything was easy and smooth! Personnel was professional and polite

Guy P. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
5.0

Convenient location with the requested vehicle always in stock!

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Mamoutou D. 
Rating:
5.0

I checked in online, but still had a long wait between arriving and departing with the vehicle. It would be great to eliminate waiting inline at all.

George S. 
Rating:
5.0

Nice staff

John A. 
Rating:
1.0

TELL THE PERSON WHEN SELF RETURN IS NOT AN OPTION

STEFANI B. 
Rating:
5.0

The windshield was filthy. When the sunshine hit the glass I was blinded.

John C. 
Rating:
5.0

Customer did not leave a comment.

THOUNDIA B. 
Rating:
5.0

Customer did not leave a comment.

HL R. 
Rating:
5.0

Our initial reservation was cancelled when we were on our way to pick up the truck. When then had to prance around customer support, reaching a few dead, before we could actually find a location that has an available van. That delayed our plans for 2h, but we were still able to finish our move in 1 day.

Silvia E. 
Rating:
3.0

Friendly and welcoming staff. Don't treat customers as a transaction.

DANIEL C. 
Rating:
5.0

Our van was not cleaned out before we rented it. However I've rented from this location a few times before and I was satisfied with the service.

Adalberto M. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
3.0

Customer did not leave a comment.

Anton C. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Some problems with the Van and wasn't clean at all

MOHAMMED M. 
Rating:
5.0

I know this is New York, however the staff could try to be just a bit friendlier. But they are correct and effiicient.

Carlos G. 
Rating:
5.0

Amazing staff, smiling, friendly,,willing to assist with all my Needs. Great thanks, Domenic Romano Achilles freedom team Great

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Araam H. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

Online check in and drop off was easy. Rates reasonable. Well designed equipment. Moving supplies to my surprise were well priced.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Josef S. 
Rating:
1.0

1) I wasn't told the storage door doesn't lock and that I'd need to supply one. Would have happily given more money to uhaul to get one. Instead I wasted time and money trying to find one in Harlem once I got to my apartment and discovered this for myself. 2) I called the corporate number and the local site to tell them they should tell customers the truck beds don't lock. No one cared or apologized on either call. 3) the check storage door, check engine light, and low tire pressure lights were all on. Very unsafe.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

MUSTAFA K. 
Rating:
5.0

Customer did not leave a comment.

DILSHODS N. 
Rating:
5.0

None

Roberto G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Customer did not leave a comment.

MICHAELELI D. 
Rating:
2.0

I rented a 10' truck.The closing mechanism of the tailgate was damaged and it was pretty hard to lock it.

Adyl B. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
1.0

The man at the front desk was extremely rude to me. He then started swearing at me and my father and boyfriend. He kept getting upset with me when I didn't have my credit card and told me it was my fault that it was difficult to rent a uhaul. All during a time where I had to emergency evacuate my home because someone attacked me outside. Terrible employee.

Elizabeth B. 
Rating:
5.0

Great servuce

Shammquanna W. 
Rating:
5.0

When I left the location I was told and when I entered the truck the gas gauge read 7/8 full. When I got to Lighthouse I was charged for 4 gallons even though I returned the truck with 7/8 full on the gauge.

Arnold S. 
Rating:
5.0

Booking thru my account on the web was impossible. I booked by phone.

Jeremy S. 
Rating:
5.0

Convenient location in Manhattan. Easy in and out location, and great price for a van or small truck.

Maxim R. 
Rating:
5.0

Customer did not leave a comment.

MARKANTHONY M. 
Rating:
5.0

Friendly team. Easy check in and check out. Clean and well maintained van. Thank you

Pierre L. 
Rating:
4.0

Customer did not leave a comment.

Denis B. 
Rating:
5.0

Customer did not leave a comment.

Cyndy W. 
Rating:
4.0

I can't think of anything to suggest. Everything was right

Alix N. 
Rating:
4.0

Please be sure that if a customer reserves an item then that item should be available

SERDAR M. 
Rating:
4.0

I dropped off the truck and was told to leave the keys in the car. The attendant asked by name and that was it. It definitely was quick. But I was still not clear if they had my information. The whole process was a bit of a mystery

MIRIAM E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN A J. 
Rating:
5.0

Customer did not leave a comment.

Kai C. 
Rating:
5.0

Staff was friendly and helpful. I was in and out very fast.

DANNY W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Excellent service. Reliable Truck. Thank you.

Boris M. 
Rating:
5.0

It was extremely easy to drop my UHaul off at this location. It didn't take more than 2 minutes.

Portia P. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
1.0

Couldn't drop off at 1599 Lexington Avenue, no room for vehicle. Had to call and be assigned to alternative drop off at 23rd Street in Chelsea.

ALEXANDER G. 
Rating:
5.0

a little more friendliness from the front desk would be appreciated but they are good in general. just remember moving days are always stressful for people. thank you.

Robert P. 
Rating:
3.0

My debit card was charged twice for using your service. I will not recommend anyone.

FRANCISCOJ V. 
Rating:
3.0

I couldn't pick up the car with my app. It should have said so from the get go that this location doesn't offer online pick up

CHRISTIAN R. 
Rating:
5.0

Customer did not leave a comment.

christineJack K. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

I was at another location in Harlem and the service was terrible but when I went to the Chelsea store the young lady was very professional!

DOUGLAS JR L. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
4.0

The location needs more personal for customer service, especially ar returning time at office and the personal that receive equipments, have to be more friendly!!

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Alice M. 
Rating:
5.0

good stuff

JOSEPH W. 
Rating:
4.0

Overall decent at this location. It was quick, they were fine.

hugh C. 
Rating:
4.0

YEs

Gene E. 
Rating:
1.0

Craig who took the keys/checked the mileage was so rude. When I asked a question about a receipt/mileage being charge he would not clarify and I felt like it was hassle for him to acknowledge me. There were no other trucks checking out, so I didn't understand why it was such an inconvenience for him. Actually went in the office too complain/get clarity on what I was being charge but they were too busy so we left.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

WEILI W. 
Rating:
2.0

There was a heavy smell of animals inside Van in the cargo space. I believe someone else carried sheep etc. I could not go back and change the car but I regret now since the smell passed to my furniture and boxes.

UFUK C. 
Rating:
5.0

I think all the taxes and fees should be explained up front so that you don't be surprised at end of service. Other than that. This time was great.

Joanne C. 
Rating:
3.0

First on website it gives you one estimate for the day: 64 dollars. Then when I get to location it's 108 dollars. Then all the hidden fees after returning like credit card etc: 124/128 dollars. This provide an accurate resume so we are not hit with basically 2xs the price upon returning. Another thing is that I put a time frame for the uhaul 6:30pm- 10pm or later; your website made it so that I believed I could return vehicle after use- no option to drop off at a different location. Location closed at 8:45pm so I had to find parking in nyc for a uhaul which as you could imagine is a pain. Some of mileage used just to look for a parking spot is ridiculous.had to return before 10:30 but I worked at 8:30am - had to get up earlier to deal with this- overall a very frustrating unpleasant experience and your staff wasn't helpful.

Leticia I. 
Rating:
1.0

This was the worst uhaul experience of my life. It started with them not having the type of truck I reserved, I blew sucked it up and drove a massive van instead. I drove to and from Brooklyn from the Chelsea location and when I turned in the truck they nonchalantly said they'll email me the receipt… BIG MISTAKE. My $50 something dollar rental turned to $150 something. They absolutely scammed my mileage. When I call they were insanely rude and said “if you don't have proof there's nothing you can do” … I explained that I wouldn't foresee or expect to be scammed so I didn't have pictures and they said “well then there's nothing you can do” as if they knew they got away with it. I would advise anyone to take pictures of your odometer or NEVER use this location.

SYDNEY J. 
Rating:
4.0

check-in at the front desk, checking out were unfriendly and unprofessional gentleman who brought my car out was very professional

Troy T. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Jody H. 
Rating:
5.0

Customer did not leave a comment.

aAnthony T. 
Rating:
5.0

Quick and easy to return. Friendly staff as well.

YZOEL Q. 
Rating:
5.0

Customer did not leave a comment.

yvonne V. 
Rating:
5.0

Great from start to finish

Jose G. 
Rating:
5.0

..provide better choices for drop off on the website / had to make numerous calls to finally arrange for Chelsea drop off

DAVID F. 
Rating:
4.0

Check in lady was very pleasant and professional.

Scott K. 
Rating:
2.0

Customer service rude, will never choose this location again.

Tomasz M. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

ERICPINGPANG C. 
Rating:
5.0

You're good. Quick and easy.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Nico S. 
No reviews have been submitted for this location.

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