The vehicule has just been dropped by a previous customer when I got it. The tire sensor stayed on at all time. I brought that to two different maintenance guys at the place. They both told me that they don't know why the sensor was on. And the tires were okay. After raising my serious concerns, one of the guys checked all four tires to show me that the tire pressure was 85 psi which was okay according to him. I think that that was wrong for me to travel about 900 miles from New York to Chicago. The truck was not in good shape. I could have not driven no more than 40mph, especailly in Pensylvania, which was mountainous and longer drive about 11 hrs. It took me 22 hrs to get to Chicago. Ridiculous. I'm not happy at all for putting my life and my wife's in danger, while renting this truck costs over $1,000. Thank God I got here in one piece to Chicago. But no more U-haul renting for long trip. I think that the tires were over flatted with 85 psi. Too much.
Trailer Rental & Towing in Manhattan, NY at U-Haul of Chelsea
Moving to or from Manhattan, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Manhattan, NY 10011 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Manhattan, NY
Cargo trailers in Manhattan, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of Chelsea!
Utility trailers are perfect for towing large or oversize cargo in Manhattan, NY 10011. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of Chelsea provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Manhattan, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Manhattan, NY online today!
Trailer and Towing Supplies
After I reserved the truck for pickup from the Chelsea location, your system asked if I wanted to check in online in an effort to cut time in the office and be safer given covid. I spent the next 15 minutes checking in, including downloading my husbands DL front and back photos. When we showed up today they had nothing: they asked for the ID, for the DL, for my name (I made the reservation) and touched everything we handed to them. When I called them on it the guy said â€œthat's not available at this locationâ€. I asked why the system wasted my time with the process and he said â€œwe've given that feedback to corporate a million times and it falls on deaf earsâ€. Not your company's most shining moment on multiple levels.
Check in staff was rude and did not care to explain to me my questions regarding mileage and appropriate vehicle selection, aswell as which roads or highways I couldn't take.
Employees were not helpful in directing me to obtain the trailer brake lighting adapter. this is a product that Uhaul stocks, with Uhaul branding, and it took me 4 hours and countless trips to auto parts stores to no avail, I ended up getting the part at the Uhaul of Park Slope, Brooklyn, where they were much more knowledgeable and professional than the 23rd street location. 23rd st location employees operate as if they have had no training whatsoever. Awful experience. Train your employees. Manage your inventory better.
Online I was able to rent a van and get the 16$ insurance coverage but when I went to the location, the women told me that i was required to get the 25$ for the insurance the vehicle. This should be more clear when booking online. Also every time I call to make a one way reservation, the location calls me shortly after to require to bring it back to that location. Due to the fact that its so hard to park a uhaul in the city, it's more beneficial for me to drop the Uhaul off immediately at the nearest location after usage. Everytime I get a Uhaul I get a parking ticket. If its like this the next time, I am simply going to go for a different moving company because it is simply too hard to plan and gets too expensive. Also what is the point of me checking in and submitting my information online if i have to do the same process in the store.
Everything was very easy. Rental was ready and drop off was a breeze!
The price advertised was way off from the actual costs. Don't advertise $19.95 in NYC if there's an extra mandatory 15 charge on ALL rentals... then the cost advertised should be the actual cost. and the man who I dropped the van off with was so rude and didn't explain anything to me. Pickup and drop off is so easy but
The guy that checked me in was ignorant. I drove in and followed the posted instructions by sitting in my vehicle. About 10minutes later he came over and asked if I was ready to be checked in. I said yes. He left. About 10 minutes later he opened the Passenger door and Riley stated that I needed to get out if I wanted him to check me out! This guy has no idea what customer service is. I don't know Uhaul procedures as I DON'T WORK THERE.
This is the worst uhaul experience. Even the manager of the location hung up the phone and then refused to answer it over the conduct of the employees. I will be reaching out to uhual corporate to make an official written complaint. I would love to see every employee at that location fired.
Have a free buffet and serve cocktails....lol
Improve Drop off after hours. I was able to do all the steps and it wasn't until i couldn't find the key drop box that I realized it's not available at the Chelsea location.
I had an overall good experience; unfortunately they ran out of trucks before my move and asked me to change my move to local (aka I had to return the truck to NYC rather than drive it one-way to NJ) which was not great but they discounted the milage for me which was helpful and much appreciated. I'd say to continue to kick in perks if you have to change the customer's plans.
Lady at the front desk was very nice and helpful, like the rest of the staff.
Your price policy is dishonest.
The people who work inside are just off putting
Long waiting time to return. Staff not helpful to discuss unauthorized charges.
Employees were dismissive and obviously annoyed in person and on the phone. We were provided incorrect information on 3 different occasions. The moving service that U-Haul advertises is actually 3rd party so you must contact them yourself regardless. One of the movers we chose was no longer in business and the other gave us a much higher estimate. We hired movers through Task Rabbit instead. The cab of the U-Haul truck was filthy when we picked it up - very sticky. We were given a smaller truck than originally reserved due to an employee not alerting us to this when we called to change the date of the pick up despite stating to the employee that we wanted a 20' truck and doing all of this over a month in advance. This resulted in having to drive do 2 trips with the truck (3.5 hour drives each way) - moving all the furniture and boxes ourselves on the second trip because we could not afford to hire movers for a second day. The web site reservation said we had the truck until October 2nd but we were charged for coverage for an extra day anyway. I will never use U-Haul again. Penske, Budget or some other truck company would be a better bet.
The lady at the front desk lied to me for a specific cargo van that I asked for. I walked outside to pick up the cargo van I asked the gentleman and he told me there's about 5 cargo van upstairs. I believe that customer service is very important she has her favoritism I would never rent again from that specific location on 23
As a starting point from this location... help with mapping out what roads that can legally be used... (on the internet would be fine) making sure what roads can & can't be used when driving a (box) truck... no parkway usage, no West side Highway (only to 57th St) and etc. Posting these helpful legal drivable maps on your site would be a huge help... everything else was great.
I have been renting U Haul for 40 yrs. usually I will rent for 1 days most of the time, but occasions will need to rent 2-3 days. Yesterday I rented and asked to keep for another day, I have been trying to reach UHaul but it was long waiting , so I asked at front desk and she was frustrated and took on personal. Trying to tell me that other ppl is waiting for this truck n try to talk me to get a smaller truck that would not fit my purpose. Again I called to find out how much fees or how to return n extra fees etc. Another customer Service said sthing to make me feel bad, as we all three feel bad etc. I think I Haul should solve the expanding business or training employees to handle cases like this more pleasant !! I actually like to vote 3.5 stars on review because of experience n stress they put on everyone. I had similar experience that arriving at site and receive no reserved trucks before. I understand it happens .
Henry Brimsley was great, awesome customer service from him, made life very easy. Give that man a raise!
Personnel was friendly and professional. The check in and check out was very smooth and efficient.
The staff was efficient and professional. The check in process was easy and the person taking my information couldn't have been nicer. The van was waiting for me immediately and checking in later in the day was smooth. The facility was extremely neat and clean as well.
Improve on your customer service. The one had wasn't friendly or welcoming.