Customer Reviews for U-Haul Storage of Joplin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Joplin

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Jimmy S.
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Customer did not leave a comment.

chase k. | Overall Experience |
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It was great!

Kristy J. | First Impressions |
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Excellent service, very helpful and nice people.

Mike P.
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We had returned the rental truck one day early and according to the paper work and staff we should be entitled to a forty some dollar refund. Please explain this discrepancy as we were led to believe we would receive a small refund if the truck was returned early. We have used B. Brand before with our moves and no problems, we move a lot because of my profession, look at your records. And I can say we would go out of our way to use brand B. With our next move. Sincerely, Mike Poteet.

Troy C.
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Ashlynn S.
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Cindy L.
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The gentlemen working were so helpful and gracious! Thank you so much!

Craig L.
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Don’t have your agents forget to put in the moving equipment you rent. They forgot the moving pads and appliance dolly. I had to waste time renting them from another store and pay more to rent what I paid uhaul for

Colby C.
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Overpriced. Cost $40 to use the truck less than 12 miles in total.

Barney R.
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certain cranking gears and other parts moving with them need to be oiled regularly to insure proper operation...

Kent P.
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Customer did not leave a comment.

bonnie T.
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Great employees ready to assist with helping last minute move.

TOM C.
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Thank You!

kitty B.
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Ruth B.
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Very pleasant and courteous staff.

rebecca C.
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Kaz W.
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shane C.
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The staff was very helpful. It was nice. Keep up the good work

john E.
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outstanding service

Chelsea A.
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Customer did not leave a comment.

Jeremy K.
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Everything went smoothly. I would like to thank the employees that day as well for going above and beyond to help me after I accidentally left my garage door opener in the truck.

cathy L.
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Customer did not leave a comment.

Joseph B.
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Went and picked the truck up and they told me they had the truck waiting and it was all ready to go. Got to my location and door was frozen shut wasted an hour just trying to get it open. Definitely need to check doors when it's cold instead of saying it's good to go!

Charles D.
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Very friendly staff. We had an awesome experience.

Elizabeth P.
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Michael Hymer at the joplin location was rude and appeared irratated when asked questions.

TRACY C.
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Xavier was very friendly and helpful. I felt supported at a very trying time. I had excellent customer service with no wait time. Very efficient. Thank you!

brian H.
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Britt P.
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Erik L.
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Hugh H.
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Kathryn B.
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Not sure, your rep was friendly and efficient. Store is a bit crowded but clean.

JEFF R.
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tommy G.
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Always easy to work with.

timicia C.
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Anthony C.
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chase F.
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Eric is a great manager. I have rented from his location multiple times and will continue to do so as needed. Good work guys!

linda L.
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The return was good customer service but the person who rented to us (Mitchell or Michael) was the rudest person and had terrible customer service skills, he was so unfriendly and made us very uncomfortable, we felt like a bother being there, We understand everyone had their problems but you must leave that outside of your business. Next time, we’ll use a different rental service. This is terrible to treat your customers this way and if know one stops it it will just continue, only management can fix this problem. Good luck.

Mohammed A.
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Customer did not leave a comment.

H Keith J.
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Staff has really stepped it up. Current management doing a GREAT job.

Randy W.
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Customer did not leave a comment.

Charles D.
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Mike S.
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Ron H.
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The store manager at the Joplin location was horrible. He seem bothered and put out each time that we talked to him. He was was not helpful at all. He was a total ass.

tammy S.
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Customer did not leave a comment.

james H.
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Ilke T.
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I was charged for a dolly that I never received. Also, I have yet to receive my receipt through email.

Melissa T.
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Customer did not leave a comment.

Jeremiah G.
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DANIEL M.
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Not a friendly place at all. The guy told me to get my furniture pads like I knew where they were and I had to ask where they were. He tried to charge my credit card before he told me the total so I could transfer the amount to my account to cover the charge. Over all very disappointed.

ROBERT W.
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It stunk from cigarette smoke.

Sharon D.
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Quick in and out.

johnnel C.
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Customer did not leave a comment.

Robert J.
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Trailer was very nice and pulled well but was covered in mud.

Lori H.
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Customer did not leave a comment.

DENNIS J.
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Rented a covered trailer. Rear roll up door was difficult to use compared to other trailers I have rented.

Jeremy H.
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The shop is a good shop. The location is terrible. The intersection/light on Florida st., and 7th street is ridiculously dangerous. I walked to your business as I didn't have someone available at the time to drive me there, and I live/lived close by. There is no pedestrian walk light or walk for this intersection. This made getting to this business extremely difficult. The city of Joplin is endangering lives by neglecting a safety walkway for pedestrians. If somebody dies because of this, I hope they decide to SUE the city.

Chris O.
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Very expensive, so we wont be using UHAUL again sadly. Dropping off truck, one guy behind the counter left alone. Lots of computer problems it sounds like. Several customers waiting before me. Counter needs more coverage, and the store should NOT be left unattended with customers inside. Policy and procedure check?!

vivienne K.
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I reserved on truck got put in a smaller one was made to pay for another day because I didnt have the truck back in 5 hours when I had received a text message from uhaul stating I had till the next day 24 hours so I think that was horrible. The tank was not full when I picked up. Everyone one in that location is everything but professional.

brenda N.
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lanny S.
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Adam P.
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Keesha D.
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Michael T.
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Pre-booking online is the bee's knees. In and out in minutes, Eric's service was 1st rate. We will be back!

Anne J.
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Customer did not leave a comment.

jimmy B.
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yvonne F.
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John C.
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tina B.
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The t

jim H.
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You should have some sort of special if you're going to rent a local vehicle a week at a time, it would have been handy.

TED J.
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Very good person

chase F.
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Top notch service! Thanks Eric!

rick S.
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We needed a truck right at the moment. The one we needed was not available, however, we were able to get a bigger truck. It cost more money, but it served our purpose.

Theresa K.
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bobby S.
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Enjoyed the guys working there good guys

JAMES C.
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fix the web site for 24/7 u haul access

carrie S.
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Bobby R.
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Christian W.
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Janet F.
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Jacqueline P.
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James T.
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Robyn A.
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Everything was great!

donald M.
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.Upon returning the truck, I found my car blocked in by i believe a gray chysler car. The U-Haul workers in the bay next to the lot just watched and laughed as I struggled to inch my car free. I am sure it was very funny to watch the crippled customer get their car free. The employees should never have been allowed to block s customers car in that's just rude on all levels.

Ronald S.
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the manager and office help were very rude to myself and as well to another customer that came into to office asking questions while I was there. Then the manager of the local office called my cell and harassed me at home over the issue

Dawn P.
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Do not feel it is fare to be charged a full day when only 20 to 25 minutes late. Did expect some charge but not a full day.

Ava S.
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They and your representatives were not compentint to handle anything!! I was issued the wrong size truck, eventually got the right one. They forgot to give me a dolly. I would recommend everyone find another way to move. When you complain no one cares!!

Jean D.
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stop telling customers rates that are not true. stop telling them they have the unit for 2 days and the next day call them and say they are late delivering the unit back to them. they repeatedly told me one lie after another which caused a lot of stress on me as if moving is not enough stress.

johnette D.
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Terry P.
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Albert W.
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The store was very busy and there was only one person working the whole entire store.

Jamison B.
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I returned the truck with the same level of gas and less than 5 extra miles compared to what I estimated and was somehow repeatedly charged on my card that I receive money on when I donate plasma. Now that card is negative 30 something dollars and I had no clue because I wasn't contacted at all. Very unsatisfied and honestly feel ripped off.

Joshua M.
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Customer did not leave a comment.

Amy M.
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You have my email address. There is a lot to tell. This is the 3rd or 4th time I have rented from this office. They are RUDE, ARGUMENTATIVE, AND LAZY. Because this time was last minute, I did try any other avenue rather than use this office but was forced by time constraints to use them. This time the truck I used showed a low tire (and it obviously was) before I left town so I took it back and asked them to change it as I would be alone pulling a trailer into the night a long distance. The (bald) guy put some air in it, waited about 2 minutes and said "Looks like it is going to hold. I don't hear an air leak." (as he stood beside the truck next to a busy intersection) I again asked for him to change it. He refused. I went in, told the (tattooed) guy who shrugged me off. I made sure road side assist was included. That was Thurs. I made it the 200+ miles to my destination and used the truck some Fri morning. Sat am when I tried to use it, it showed low pressure again - and it looked low. I called road side assist. A guy came and changed it. Then he wanted me to take it and get it fixed. "Hopefully they will reimburse you". I was at an event and could not leave during the day. Sunday am when I was packed and headed home, sensor came on again. Called roadside again. They will send someone but I am on a road w/ little shoulder. We plan for me to stop at the nearest gas station and call. By the time I got there, the sensor says it needs servicing and the tire is visually fine. And I have no spare because the repair guy took it Saturday. I am in the middle of western OK. There is not a repair shop open for miles. I told roadside assist that I would keep an eye on it and did. It made it home and back to the office. I told the manager of the trouble. He could not have cared less. And I told him it was running hot at times, this I found odd since supposedly I was the first one to use it after being serviced. I also told him the running lights were not working. He said it MUST be my trailer. We have had this discussion at a previous rental time. Again I told him they work with other trucks. He charged my account (significantly more than my calculations, which is always the case) and told me I was set. I have listened, while waiting, to their interactions with other customers. It is not just me they don't like.

Carmen F.
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Bigger lot but all was great

JAMES W.
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This was my best Uhaul experience ever. Thank you for a good experience during a stressful time.

Kimberly F.
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Very nice and helpful staff. Great truck, great experience!

Jessica S.
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Customer did not leave a comment.

Daniel S.
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I DON'T KNOW WHY UHAUL ASKS FOR A CREDIT CARD WHEN MAKING A RESERVATION, AND THEN make uou go through the entire process again when you are there for pick up. I don't like to complain, but I will. When prople are moving, they are pushed for time. It is an extremely frustrating experience when you arrive and then wait 30 minutes to hook you up. when you arrive, it should not take more 10 minutes to sign the contract and hook you up.

David H.
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Equipment & employees all were great!

CONNIE T.
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Customer did not leave a comment.

tim R.
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Customer did not leave a comment.

Gene G.
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They are very nice and seem to be quick in taking care of customers. But we were overcharged twice. First they added insurance that we didn’t want and still charged us for it. Then after drop off we had a dolly charged to us and furniture pads. Since the receipt is emailed we didn’t know it till after we left. We came back and they did give us the money back. Why did we have to point it out? It didn’t seem like an honest mistake and many people are duped into add ons “by mistake”. Sure made us feel taken advantage of after the fact.

Judith B. | Overall Experience |
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no comments

elizabeth k. | Overall Experience |
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When a customer says they have a fridge, washer, dryer and boxes to store you should choose a unit for them that they can get those items in. There’s a 4 foot clearance on the upstairs units.

Krystal W. | Reservation |
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Where do I start. I scheduled in advance. When I went to pick truck up they sent me to a place half hour + away from where I lived to a place that no longer did business. 25+ to get ahold of reps.

Leanne L. | Overall Experience |
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Never in my life have I been treated as rudely as I was treated by the manager, ERIC WIRZBERG. Why anyone would want such a jerk running their business is beyond me. I am through with U-haul of Joplin

joshua M. | Overall Experience |
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not good at all. need better service. cant get to your stuff in stoarge very good at all.

Chas B. | Overall Experience |
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The employees were always very friendly and polite, and it was a real pleasure dealing with everyone.

Paul H. | Overall Experience |
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They answer all my questions and made sure I was satisfied

Kyle B. | Overall Experience |
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Worst customer service experience I've probably ever had. The manager acted like he didn't care about anything and completely messed up numerous things without even apologizing once. HORRIBLE

No reviews have been submitted for this location.

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