Customer Reviews for U Loc It Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Loc It Storage

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GABRIELE S. | Overall Experience |
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Customer did not leave a comment.

Ashley D K. | Overall Experience |
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I was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.

Cody J V. | Overall Experience |
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Customer did not leave a comment.

RONALD S.
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Customer did not leave a comment.

RODDY D E. | Overall Experience |
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Office staff were very friendly and easy to work with.

Paula L W. | Overall Experience |
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I had no problems. I would recommend this facility to others. Thank you.

ASHLEY M. | Overall Experience |
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Customer did not leave a comment.

Vincent S.
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Fast and efficient checkout by cheerful and cooperative staff.

MICHAEL H.
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Have dealt with Jennifer several times. She is a great asset to U-Haul. Extremely friendly knowledgeable and helpful. She's very professional

Louise M.
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I paid almost $900 to rent a truck for 1 day move of 400 miles they charged a 3 day rate . I picked up the truck Monday and returned it Tuesday. I should have been reimbursed something ..

ANDY S. | Overall Experience |
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Jennifer was always very professional and friendly.

Gloria M R. | Overall Experience |
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Customer did not leave a comment.

Stephanie G.
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Customer did not leave a comment.

BRUCE G.
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Customer service was outstanding! The physical building looked a little less than welcoming.

Stephen D.
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Customer did not leave a comment.

Ronny D.
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Ted J.
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sherrie H.
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Keifer S.
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Mitchell T.
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Gary C.
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James S.
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RONALD E.
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Joe L.
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They would not help with our claim that the truck leaked and ruined our furniture and mattresses. Would not give me my deposit back in cash.

Bruce M.
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See previous comments

Daniel K.
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Customer did not leave a comment.

Bill C.
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Michael S.
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Michael S.
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KENNETH M.
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TERESA J.
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I literally drove 8 miles in this truck and the fuel gauge didn't even move from half and I was charged over $9 for yall refueling it at $3.25 gallon that would mean I used 3 gallons of gas going 8 miles??? everything else other then this went fine but I feel that is just a way to get money for nothing because I know that truck did not use 3 gallons of gas going 8 miles when gauge was not even moved. Disappointing.

STEVEN H.
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Customer did not leave a comment.

WALTER K.
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JAMES A.
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The $6.25 (10% of my bill) charge for using a credit card is excessive and was not explained in advance as I would have written s checkbhad it been explained. I'm sure it's in the fine print but full disclosure is a must from a customer service perspective. Last time to use U-Haul!!!!

BRADLEY J.
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Customer did not leave a comment.

JOHN K.
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STEVIE T.
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Alex C.
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Kenneth M.
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Andrew M.
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John K.
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Sherry N.
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Robert D.
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Work on billing system.

Leonard B.
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Work on your billing system

Nolynn F.
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I was very upset with how disorganized my reservation of 3 and 1/2 weeks had become, I was transferred to this location the week before picking up the truck and automotive transport and didn't receive a call until I was on my way to pick it up (which was also a 45 minute drive to this location) that they didn't have the correct size truck. Then I had to pay about $100 more in gas because of this issue for a truck size I didn't feel comfortable driving at all for 30 hours. I was genuinely not happy with any of it. Plus the truck cabin smelt like straight smoke from cigarettes and that was upsetting knowing now some of my things would begin to smell like that as well.

Laura H.
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Easy to get to.

Denise C.
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Customer did not leave a comment.

Donald M.
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You need to ask about the customer's Uhaul app experience. Absolutely, the poorest app I ever used: unreliable, unsteady, and barely usable. It's been like this for a long time. The past 3 years. Redesign the uHaul App! Thank you.

BRUCE N.
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Customer did not leave a comment.

John K.
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Nothing

Hannah L.
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Need better customer service just all around

Douglas R.
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Customer did not leave a comment.

Bryant Q.
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This is an older facility that could use some updating.

Thomas K.
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Customer did not leave a comment.

Randy L.
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Very good customer service.

Amber C. | Reservation |
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I called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.

Kevin L.
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Customer service was great. Thank you!

Terri G.
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Customer did not leave a comment.

cherrie A.
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David P.
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Dean P.
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Excellent service, friendly service and highly recommended!

Lacelle H.
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Provide a rope ladder for short people to climb in and out of the cab---kidding.

Janice Y.
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Customer did not leave a comment.

Eva M.
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The folks at the uhaul were very friendly and helpful. would reocmmend this location.

Joel S.
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I don't recommend the 24/7 self pick up! First of all there is a one hour lock out from your reservation time, that they do not disclose anywhere during the process; after 45 minutes on the phone, an agent reset our time, when we missed the original window by 10 minutes. WORSE! They system auto populates the last mileage IN... the family before us reversed a few numbers (in their favor) and we could alter the start mileage. We were charged 200 extra miles, no way to check the truck out or return it without getting charged. We took the photos of the odometer/interior and exterior and uploaded at the time of pick up, but it did not change. The only consolation was the staff on the 800# were kind and immediately saw our photo proved the contract before us was wrong. We still had to wait 72 hours to get a refund on the error. The whole process was a nightmare. The truck was dirty inside too... It's been a while since I rented Uhaul but this location on a Sunday was set up horribly... they KNEW they had a Sunday reservation and didn't even prep the truck or check their data before leaving for the weekend. Awful.

Janice Y.
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The men was so nice and helpful

Joe H.
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Customer did not leave a comment.

Joe H.
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Customer did not leave a comment.

Eduardo S.
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Everyone was helpful

Pamela M.
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Customer did not leave a comment.

William W.
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Barbie was very friendly, efficient and made the process easy.

Terry P.
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Customer did not leave a comment.

Jess J.
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Very nice person to work with. We will use them again.

John K.
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Customer did not leave a comment.

Jeff J.
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Kyle E.
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Excellent service

Frank J.
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Customer did not leave a comment.

Lacelle H.
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Provide easier step-ups on the trucks for short people.

Dawn W.
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...improve...?? the people that took care of us today...you should use them to train others. They were Excellent... very engaging; extremely knowledgeable...they answered all our questions.

TOM P.
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Barbie is the best in hood county.

John C.
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It's all about the people.I felt comfortable with this place.Will do business again.

christy T.
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Customer did not leave a comment.

ROBERT L.
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Jason K.
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No change needed. Very friendly and easy check in.

Laura K.
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Robert T.
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Robert P.
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Great people here!

Sterling R.
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Derrick M.
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Courtney B.
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Charles E.
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Ronald S.
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Trailer performed wonderfully....drivers side corner front clearance lite bulb needs replaceed...did not illuminate....Barbie and Billy are wonderful to work with.

Trey A.
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Customer did not leave a comment.

Alan H.
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Customer did not leave a comment.

Eva M.
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Customer did not leave a comment.

Jason G.
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Customer did not leave a comment.

Emily V.
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Barnard G.
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The paperwork was flawed, but the people were great.

KAYCEE W.
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Barbie was kind and helpful. She contacted the main office regarding a refund promised on the truck issued due to equipment malfunctioned.

TOM P.
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Barbie does an excellent job!!

Sylvia S.
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Customer did not leave a comment.

Catalino R.
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Drop off place was very nice and very helpful, plus I was happy to get out Of the smelly truck.

Greg P.
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Customer did not leave a comment.

Vincent L.
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Everything went well, it was a good experience, felt like I could call this office if something went wrong or had a question.

Jerry C.
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Customer did not leave a comment.

Marvin H.
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Customer did not leave a comment.

KIERA L.
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Lyn G.
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Faith W.
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Very nice staff fair prices

William R. | Reservation |
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Very friendly, dated but clean property.

BRENDA R. | Overall Experience |
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Facility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.

CAROL W. | Overall Experience |
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Great staff

BRITTANY W. | Overall Experience |
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This unit was so convenient and the price was just right for the size.

sadie c. | Reservation |
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Sadie Cross should be there Friday or Sat to move in

sharon s. | Overall Experience |
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we recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums

Taylor K. | Reservation |
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I was told I was reserved at another storage unit. So I went there but thank you

LANE M. | Overall Experience |
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Lady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility

Jay B. | Overall Experience |
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Would use again

Chad S. | Reservation |
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I did not use it

Jackie P. | Reservation |
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There was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude

STEPHANIE R. | First Impressions |
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The front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.

No reviews have been submitted for this location.

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