Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful. Great service 10 ou of 10.
CHARLEY C
Rating:
5.0
Customer did not leave a comment.
BRADLEY B
Rating:
5.0
Customer did not leave a comment.
Matthew M
Rating:
5.0
Nothing, everything was fine!
WELDON G
Rating:
5.0
The Acton Hwy location in Granbury is the best!
BRIAN L
Rating:
5.0
Customer did not leave a comment.
PETER K
Rating:
5.0
Customer did not leave a comment.
KEITH M
Rating:
5.0
Great service
RICKEY H
Rating:
5.0
Customer did not leave a comment.
LEO G
Rating:
5.0
You have made it very simple to rent a uhaul trailer and there was no problems
RALPH H
Rating:
5.0
Always pleasant and helpful. Like their business hours.
Greg D
Rating:
5.0
Customer did not leave a comment.
DEIDRA S
Rating:
5.0
Customer did not leave a comment.
BRENDA S
Rating:
5.0
Customer did not leave a comment.
SHELBY P
Rating:
1.0
the online check in was down. the check outs took too long. not the staff or facility’s fault.
Christina D
Rating:
5.0
Customer did not leave a comment.
JOHN P
Rating:
3.0
The tires were not properly evaluated.
The tires on the driver side were warped causing the trailer to bounce, making it difficult to drive the truck. The tires on the passenger were previsouly repaired. The repairs did not hold. One tire went flat while driving.
We were forced to sit and wait for road side service. This cost us 2.5 hours of lost driving time. We had to make serval adjustments to reschedule help and rebook hotel reservations.
When I tried calling this location, no one answered and I got a message stating the number had been disconnected.
I don’t ask this often but I believe the Uhaul company should offer a fair refund for the inconvenience, stress, lost drive time and time taken to reschedule services and help, not to mention the poor customer service at the drop off location. I suggest a refund of $250.00. I will wait to receive an email confirmation my credit card has received the refund.
LANA D
Rating:
5.0
This location closes at 5:00 on Saturdays, so as long as you do not need any assistance with checking the truck back in (we didn't, thankfully)...this is a great location. If you are technology-challenged or don't have a phone with good data, I would not suggest this site. However, it is clean and safe.
Sylvia J
Rating:
5.0
Customer did not leave a comment.
Tambre R
Rating:
4.0
Customer did not leave a comment.
Casey C
Rating:
4.0
Customer did not leave a comment.
KAREN A
Rating:
4.0
Customer did not leave a comment.
RICHARD D
Rating:
5.0
Customer did not leave a comment.
RENA M
Rating:
5.0
Take better care of the vehicles mechanically.
The truck seemed like it was going to fall apart. No way could be driven in the rain or at night.
Had to use towel to get the dew of windshield, wipers just smeared water.
When driving in the evening, you cant even tell the lights were on.
MICHAEL P
Rating:
5.0
good location and easy drop off
THOMAS O
Rating:
5.0
Customer did not leave a comment.
Anthony M
Rating:
5.0
A BIG THANKS to Gracie! She called me with my car keys!! I left them in the uhaul!
Shannon A
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER G
Rating:
3.0
Customer did not leave a comment.
RONALD P
Rating:
4.0
Customer did not leave a comment.
MICHAEL H
Rating:
4.0
Everything went as planned. Reasonable rate for enclosed trailer! Under 20.00 bucks! Win Win!!
WILLIAM L
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
3.0
Professional but rushing to get you out. Which wasn’t necessarily a bad thing..
PHILIP R
Rating:
5.0
The manager of the U loc it storage was incredible. Would definitely going back.
GREGORY J
Rating:
5.0
Nothing very polite staff and helpful
CHARLES C
Rating:
3.0
Be more customer friendly
WILLIAM C
Rating:
5.0
Easy mobile check in and drop off. No issues. Highly recommend.
ROBERT S
Rating:
5.0
Customer did not leave a comment.
Shawn W
Rating:
5.0
Great service and quick!
ALIA G
Rating:
5.0
Fast, pleasant check out and equipment return.
Greg D
Rating:
5.0
Great service
DAVID M
Rating:
5.0
Customer did not leave a comment.
JERRY B
Rating:
5.0
Customer did not leave a comment.
WESLEY S
Rating:
5.0
Great fast checkout
DARREN L
Rating:
5.0
Solid trailer tha towed excellently and fairly priced.. Friendly agent.
LORRELL C
Rating:
5.0
Jennifer was very helpful and courteous. Helped me with a fix for my light hookup. Couldn't have been better.
DONALD S
Rating:
5.0
Customer did not leave a comment.
Tanya H
Rating:
5.0
Reported by person traveling with me that tail lights were not working. Brake and signals worked but not tail lights
PHILIP T
Rating:
5.0
Compliment: Jennifer was very quick in responding to our need in rescheduling our truck with a days notice...Thanks
DAVID G
Rating:
4.0
Customer did not leave a comment.
Nita S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT R
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
Continue to be professional when customers have time pressing issues and have a caring and listening personality 👍🏼
LUIS G
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
4.0
The only issue was the trailer roof was leaking during a heavy rain. Customer service, which I contacted twice for un related reasons was extremely helpful!
BRAD S
Rating:
5.0
I was very happy
JERRY F
Rating:
5.0
U Loc has the best service I've encountered in all of my uHaul rentals over the years.
JACK W
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
Thank you!!
TAMMY C
Rating:
1.0
wist till the customer is outta the parking lot and help transfer stuff over to new trailer
ROBERT M
Rating:
5.0
Very pleased. No additional comments.
DAVID W
Rating:
5.0
I had a unit for seven years. I would forget my code and they were always patient
MICHELLE A
|
Overall Experience
Rating:
5.0
Customer service at this location is a good as it gets. Very efficient, fast and friendly.
WILLIAM T
Rating:
5.0
Great service!
MELONI V
Rating:
5.0
Customer did not leave a comment.
TERRY G
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
Customer did not leave a comment.
ANDRE M
Rating:
5.0
Customer did not leave a comment.
MARK C
Rating:
5.0
The truck was perfect. Price great. The truck just stunk really bad. Like dog. There was dog hair everywhere but it did the job. Thank you very much for a trustworthy vehicle to rent.
MELYNDA K
Rating:
5.0
Customer did not leave a comment.
AMANDA M
Rating:
5.0
They had the size I needed today. Thanks. Everything worked as it should have.
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
PAUL M
Rating:
5.0
Representative was very friendly and knowledgeable. She had me hooked up and ready to go very quickly. The return was just as easy.
RICHARD S
Rating:
5.0
I remotely turned the trailer in. Internet usage was fabulous and the Granbury location was VERY professionally maintained and looked great.
RAYMOND D
Rating:
5.0
very fast and friendly
JAMES W
Rating:
5.0
Excellent customer service and professionalism. Thanks!
Jason R
Rating:
2.0
Return the vehicle on a Sunday so no railway to know Little or no room to pull in a 26 foot with a card dolly bind. Did the auto check in couldn’t figure out how to use the app.
ROBERT M
Rating:
3.0
My truck had a leak and got a lot of my stuff wet with the most being my mattress. Trailer wasn’t clean
Katrina K
Rating:
5.0
Fast and efficient, very friendly service! Would highly recommend.
FOREST S
Rating:
4.0
Renting a unit from any location make sure unit has been looked at and know if the unit will drive and run correctly
Lyle I
Rating:
5.0
Manager very nice
JEROLAD G
Rating:
5.0
Treat them the same as I was treated and all will be happy.
CLAYTON D
Rating:
5.0
Customer did not leave a comment.
JOHN T
Rating:
5.0
NA
Charles M
Rating:
5.0
Great services and very helpful.
George S
Rating:
5.0
Customer did not leave a comment.
GREG D
Rating:
5.0
The manager that was at this location was knowledgeable. She was also extremely welcoming even open the doors 10 minutes early for us. Help us hook up and fix one of our lights at no charge. Being a past U-Haul store in California at my Harley store. Wish that my employees were as nice and warm to the customers as she was to us. Her new assistant was learning. And also did a fine job. If you do reach out to this location, tell them thank you. I also had an issue with my drivers license. My California license had expired and I had a California extension. And there was a problem renting to me, but my friend was there and she was willing to take his license and change the reservation over to him. That helped us immensely , the next line is U-Haul should accept extensions without a picture. As long as the hardcopy matches the paper. That would’ve been devastating. We’ve been unable to pick it up as we had flown from California. Take this trailer to pick up Harley from the auction prepare for transport .
DONALD G
Rating:
5.0
The process was as simple as possible, I was impressed with the system.
NATHAN P
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
I have no improvement suggestions because my service experiences were both better than I expected! The U-Haul Representative quickly and efficiently connected and disconnected the rental trailer at pick-up and return.
RICHARD W
Rating:
4.0
The staff is great, the facility is just a little dated, not much room to move around. But overall a very good place
Gary J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER D
Rating:
5.0
Customer did not leave a comment.
DENNIS B
Rating:
5.0
Customer did not leave a comment.
SEAN A
Rating:
5.0
Excellent service!!! I will always recommend this location because of the staff. Professional quick and friendly
LINDA W
Rating:
5.0
But what about 18 miles and I filled it up just a little after half the tank good business I'll come back thank you
JOSHUA B
Rating:
5.0
For some reason I went 17miles over the allotted mileage. I was charged for this. I’m not sure how I did that as I went straight to the loading location to the drop off location.
RANDALL F
Rating:
3.0
After reserving an appliance dolly along with the trailer I was told they didn’t have any. Messed me up on moving a washer and dryer. The lady at the desk that hooked up the trailer was rude as well.
BRYAN R
Rating:
5.0
Customer did not leave a comment.
Wade J
Rating:
5.0
The staff was accommodating and extremely hard workers, to ensure my needs were met.
Thanks,
Paul A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONALD K
Rating:
5.0
Customer did not leave a comment.
Russell B
Rating:
4.0
Customer did not leave a comment.
Michael E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda L
|
Overall Experience
Rating:
5.0
I had my stuff in storage at the facility and I couldn't of asked for a better experience. The staff was always kind and helpful. My belongings were never touched or rummaged through. I felt very comfortable leaving my things there
Alisa M
|
Overall Experience
Rating:
5.0
Friendly. They never bothered me. They were always cleaning or improving the place. Diffantly a good spot in granbury.
Amos G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Walter D
|
Overall Experience
Rating:
5.0
The manager, Jennifer was always friendly, helpful and professional!
Dretha M
|
Overall Experience
Rating:
5.0
Very nice and supportive staff.
MARK K
|
Overall Experience
Rating:
5.0
My apologies I thought the packers called. I decided to use pods. I am in desperate need for packers
Not one showed up over the last 5 days!
If you do know anyone just to help pack...please give them ny number. 682-229-9299
Deb R
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Stephen E
|
Overall Experience
Rating:
5.0
Very friendly service, nice clean and secure storage facility. Would recommend 100%
Nathan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leslie S
|
Overall Experience
Rating:
4.0
Clean and convenient. No frills just storage. Easy in and out!
Michael A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dale J
|
Overall Experience
Rating:
5.0
Jennifer was great. Process went smoothly
Beth N
|
Reservation
Rating:
5.0
Jennifer is always nice, friendly and professional. We never had any issues and she made our experience a very good one. Would highly recommend these storage units and U-Haul rentals.
TAMMY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marla J
|
Overall Experience
Rating:
5.0
Jennifer was very helpfull with all of my needs .
John A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leah B
|
Overall Experience
Rating:
5.0
The manager was wonderful to work with.
PAUL Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary H
|
Overall Experience
Rating:
5.0
The office staff was incredibly friendly and definitely made this place worth recommending!!
Ashley D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob F
|
Overall Experience
Rating:
5.0
Great manager and service….
Richard S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy L
|
Overall Experience
Rating:
5.0
Staff was outstanding!
Dale L
|
Overall Experience
Rating:
5.0
Staff was great! Very patient and always courteous.
Keven L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nila K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stanley J
|
Overall Experience
Rating:
5.0
I had 2 units on your Granbury property, I closed 1 and continue to utilize the other.
I found them both to be clean on initial inspection.
I have been repeatedly happy in all interactions with Jennifer in your office. She is very helpful and friendly. She is an asset to your company.
Mary R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew K
|
Overall Experience
Rating:
5.0
I always got emails from them reminding me of rent due, confirmation of move out notice and notice of unit being empty. Fair rates and conveniently located.
Troy D
|
Overall Experience
Rating:
5.0
Very helpful and accommodating. Online payments with auto-pay made the whole process SO easy. If we ever need storage again, this will be our spot!
Sarah E
|
Overall Experience
Rating:
5.0
Very nice and helpful
Richard A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John G
|
Overall Experience
Rating:
5.0
I no longer required a storage site. It was a very convenient place and I always felt that it was secure.
TERESA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYNN T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GABRIELE S
|
Overall Experience
Rating:
5.0
I was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.
Ashley D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cody J
|
Overall Experience
Rating:
5.0
Office staff were very friendly and easy to work with.
RODDY D
|
Overall Experience
Rating:
5.0
I had no problems. I would recommend this facility to others. Thank you.
Paula L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY M
|
Overall Experience
Rating:
5.0
Jennifer was always very professional and friendly.
ANDY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria M
|
Overall Experience
Rating:
5.0
I called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.
Amber C
|
Reservation
Rating:
5.0
Very friendly, dated but clean property.
William R
|
Reservation
Rating:
3.0
Facility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.
BRENDA R
|
Overall Experience
Rating:
4.0
Great staff
CAROL W
|
Overall Experience
Rating:
5.0
This unit was so convenient and the price was just right for the size.
BRITTANY W
|
Overall Experience
Rating:
3.0
Sadie Cross should be there Friday or Sat to move in
sadie c
|
Reservation
Rating:
5.0
we recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums
sharon s
|
Overall Experience
Rating:
5.0
I was told I was reserved at another storage unit. So I went there but thank you
Taylor K
|
Reservation
Rating:
5.0
Lady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility
LANE M
|
Overall Experience
Rating:
4.0
Would use again
Jay B
|
Overall Experience
Rating:
5.0
I did not use it
Chad S
|
Reservation
Rating:
1.0
There was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude
Jackie P
|
Reservation
Rating:
4.0
Very prompt service polite staff
Privacy R
|
First Impressions
Rating:
5.0
They were very nice and helpful.
Privacy R
|
First Impressions
Rating:
3.0
The front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.
STEPHANIE R
|
First Impressions
Rating:
4.0
Enjoyed the friendliness of the staff. Efficient check in for storage area.
Privacy R
|
First Impressions
Rating:
1.0
Did not have the storage building we were quoted. We asked for boat storage and were told size. We we got there we were told they do not allow boat storage.
Privacy R
|
First Impressions
Rating:
4.0
Had available space very quick to get me sorted out for a unit
Privacy R
|
First Impressions
Rating:
3.0
I got the wrong address when making reservation and did call their office to cancel 2 days prior
Privacy R
|
First Impressions
Rating:
5.0
Linda was fantastic. She offered to keep my Uhaul instead of me having to drive it all the way back to FW, and she offered a free month`s rent to boot. It was a pleasure doing business with her.
Privacy R
|
First Impressions
Rating:
1.0
Unhelpful
Privacy R
|
First Impressions
Rating:
2.0
Trailer parking was in the weed, and also not a pull threw. which I was looking for.
Staff was very friendly and helpful!
Privacy R
|
First Impressions
Rating:
5.0
I found the person renting me the storage to be very pleasant and joyful. The unit itself was clean and dry.
Thanks for making my experience great.
Bill
Privacy R
|
First Impressions
Rating:
4.0
I just showed up, got my unit, and a free lock :
The lady at the counter was super nice and on top of things.
Privacy R
|
First Impressions
Rating:
3.0
The tree leaves needs to be cleaned up
There are several yrs of foliage in the driving area of the facility
