Customer Reviews for U Loc It Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Take better care of the vehicles mechanically. The truck seemed like it was going to fall apart. No way could be driven in the rain or at night. Had to use towel to get the dew of windshield, wipers just smeared water. When driving in the evening, you cant even tell the lights were on.

Rating:

5.0

good location and easy drop off

Rating:

5.0

A BIG THANKS to Gracie! She called me with my car keys!! I left them in the uhaul!

Rating:

4.0

Everything went as planned. Reasonable rate for enclosed trailer! Under 20.00 bucks! Win Win!!

Rating:

3.0

Professional but rushing to get you out. Which wasn’t necessarily a bad thing..

Rating:

5.0

The manager of the U loc it storage was incredible. Would definitely going back.

Rating:

5.0

Nothing very polite staff and helpful

Rating:

3.0

Be more customer friendly

Rating:

5.0

Easy mobile check in and drop off. No issues. Highly recommend.

Rating:

5.0

Great service and quick!

Rating:

5.0

Fast, pleasant check out and equipment return.

Rating:

5.0

Great service

Rating:

5.0

Great fast checkout

Rating:

5.0

Solid trailer tha towed excellently and fairly priced.. Friendly agent.

Rating:

5.0

Jennifer was very helpful and courteous. Helped me with a fix for my light hookup. Couldn't have been better.

Rating:

5.0

Reported by person traveling with me that tail lights were not working. Brake and signals worked but not tail lights

Rating:

5.0

Compliment: Jennifer was very quick in responding to our need in rescheduling our truck with a days notice...Thanks

Rating:

5.0

Continue to be professional when customers have time pressing issues and have a caring and listening personality 👍🏼

Rating:

4.0

The only issue was the trailer roof was leaking during a heavy rain. Customer service, which I contacted twice for un related reasons was extremely helpful!

Rating:

5.0

I was very happy

Rating:

5.0

U Loc has the best service I've encountered in all of my uHaul rentals over the years.

Rating:

5.0

Thank you!!

Rating:

1.0

wist till the customer is outta the parking lot and help transfer stuff over to new trailer

Rating:

5.0

Very pleased. No additional comments.

Rating:

5.0

I had a unit for seven years. I would forget my code and they were always patient

Rating:

5.0

Customer service at this location is a good as it gets. Very efficient, fast and friendly.

Rating:

5.0

Great service!

Rating:

5.0

The truck was perfect. Price great. The truck just stunk really bad. Like dog. There was dog hair everywhere but it did the job. Thank you very much for a trustworthy vehicle to rent.

Rating:

5.0

They had the size I needed today. Thanks. Everything worked as it should have.

Rating:

5.0

Representative was very friendly and knowledgeable. She had me hooked up and ready to go very quickly. The return was just as easy.

Rating:

5.0

I remotely turned the trailer in. Internet usage was fabulous and the Granbury location was VERY professionally maintained and looked great.

Rating:

5.0

very fast and friendly

Rating:

5.0

Excellent customer service and professionalism. Thanks!

Rating:

2.0

Return the vehicle on a Sunday so no railway to know Little or no room to pull in a 26 foot with a card dolly bind. Did the auto check in couldn’t figure out how to use the app.

Rating:

3.0

My truck had a leak and got a lot of my stuff wet with the most being my mattress. Trailer wasn’t clean

Rating:

5.0

Fast and efficient, very friendly service! Would highly recommend.

Rating:

4.0

Renting a unit from any location make sure unit has been looked at and know if the unit will drive and run correctly

Rating:

5.0

Manager very nice

Rating:

5.0

Treat them the same as I was treated and all will be happy.

Rating:

5.0

NA

Rating:

5.0

Great services and very helpful.

Rating:

5.0

The manager that was at this location was knowledgeable. She was also extremely welcoming even open the doors 10 minutes early for us. Help us hook up and fix one of our lights at no charge. Being a past U-Haul store in California at my Harley store. Wish that my employees were as nice and warm to the customers as she was to us. Her new assistant was learning. And also did a fine job. If you do reach out to this location, tell them thank you. I also had an issue with my drivers license. My California license had expired and I had a California extension. And there was a problem renting to me, but my friend was there and she was willing to take his license and change the reservation over to him. That helped us immensely , the next line is U-Haul should accept extensions without a picture. As long as the hardcopy matches the paper. That would’ve been devastating. We’ve been unable to pick it up as we had flown from California. Take this trailer to pick up Harley from the auction prepare for transport .

Rating:

5.0

The process was as simple as possible, I was impressed with the system.

Rating:

5.0

I have no improvement suggestions because my service experiences were both better than I expected! The U-Haul Representative quickly and efficiently connected and disconnected the rental trailer at pick-up and return.

Rating:

4.0

The staff is great, the facility is just a little dated, not much room to move around. But overall a very good place

Rating:

5.0

Excellent service!!! I will always recommend this location because of the staff. Professional quick and friendly

Rating:

5.0

But what about 18 miles and I filled it up just a little after half the tank good business I'll come back thank you

Rating:

5.0

For some reason I went 17miles over the allotted mileage. I was charged for this. I’m not sure how I did that as I went straight to the loading location to the drop off location.

Rating:

3.0

After reserving an appliance dolly along with the trailer I was told they didn’t have any. Messed me up on moving a washer and dryer. The lady at the desk that hooked up the trailer was rude as well.

Rating:

5.0

The staff was accommodating and extremely hard workers, to ensure my needs were met. Thanks,

Rating:

3.0

Trailer rental lot was hard to get in and out of. Parking lot and inside area was cramped. Lady working in office was not overly friendly; not rude but was in fact pretty sharp and short spoken. Trailer was in good condition and pulled great though. Good price for rental.

Rating:

5.0

Best location in Granbury TX for service.

Rating:

5.0

It was quick and easy to get into. Staff was friendly and efficient! Wonderful job! I appreciate you.

Rating:

3.0

We were very disappointed to learn the company did not have the furniture dollies we ordered. Had we known in advance, we would have made alternative arrangements. Instead, we were just told they don’t have them with very little effort to offer something different or problem-solve.

Rating:

5.0

Nothing. All good. However I was told I had too many blankets. Ha! They were all folded. My business as to how many and why.

Rating:

5.0

Great customer service. Nice truck

Rating:

5.0

Customer service was excellent. Very professional

Rating:

4.0

The trailer was received damaged and then damage was blamed on me

Rating:

3.0

I was charged for 2 days when I returned the trailer to the same parking spot in 8 hours.rented it at 2:30 returned it at 10:30pm the same day. The girl there said that I returned it the next night after they closed. I told them when I rented it that I was returning it that night. was charged twice,I called the 800 number to get a refund on one day.I have no idea how the girls could of missed seeing a 6x12 open trailer with ramp sitting in the same spot as when I picked it up.I was told it will take 2-3 days.

Rating:

5.0

Maintain the same level of service. The staff did a good job and the trailer was fine. No complaints.

Rating:

5.0

I had my stuff in storage at the facility and I couldn't of asked for a better experience. The staff was always kind and helpful. My belongings were never touched or rummaged through. I felt very comfortable leaving my things there

Rating:

5.0

Friendly. They never bothered me. They were always cleaning or improving the place. Diffantly a good spot in granbury.

Rating:

5.0

The manager, Jennifer was always friendly, helpful and professional!

Rating:

5.0

Very nice and supportive staff.

Rating:

5.0

My apologies I thought the packers called. I decided to use pods. I am in desperate need for packers Not one showed up over the last 5 days! If you do know anyone just to help pack...please give them ny number. 682-229-9299

Rating:

5.0

Very friendly service, nice clean and secure storage facility. Would recommend 100%

Rating:

4.0

Clean and convenient. No frills just storage. Easy in and out!

Rating:

5.0

Jennifer was great. Process went smoothly

Rating:

5.0

Jennifer is always nice, friendly and professional. We never had any issues and she made our experience a very good one. Would highly recommend these storage units and U-Haul rentals.

Rating:

5.0

Jennifer was very helpfull with all of my needs .

Rating:

5.0

The manager was wonderful to work with.

Rating:

5.0

The office staff was incredibly friendly and definitely made this place worth recommending!!

Rating:

5.0

Great manager and service….

Rating:

5.0

Staff was outstanding!

Rating:

5.0

Staff was great! Very patient and always courteous.

Rating:

5.0

I had 2 units on your Granbury property, I closed 1 and continue to utilize the other. I found them both to be clean on initial inspection. I have been repeatedly happy in all interactions with Jennifer in your office. She is very helpful and friendly. She is an asset to your company.

Rating:

5.0

I always got emails from them reminding me of rent due, confirmation of move out notice and notice of unit being empty. Fair rates and conveniently located.

Rating:

5.0

Very helpful and accommodating. Online payments with auto-pay made the whole process SO easy. If we ever need storage again, this will be our spot!

Rating:

5.0

Very nice and helpful

Rating:

5.0

I no longer required a storage site. It was a very convenient place and I always felt that it was secure.

Rating:

5.0

I was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.

Rating:

5.0

Office staff were very friendly and easy to work with.

Rating:

5.0

I had no problems. I would recommend this facility to others. Thank you.

Rating:

5.0

Jennifer was always very professional and friendly.

Rating:

5.0

I called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.

Rating:

5.0

Very friendly, dated but clean property.

Rating:

3.0

Facility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.

Rating:

4.0

Great staff

Rating:

5.0

This unit was so convenient and the price was just right for the size.

Rating:

3.0

Sadie Cross should be there Friday or Sat to move in

Rating:

5.0

we recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums

Rating:

5.0

I was told I was reserved at another storage unit. So I went there but thank you

Rating:

5.0

Lady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility

Rating:

4.0

Would use again

Rating:

5.0

I did not use it

Rating:

1.0

There was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude

Rating:

4.0

Very prompt service polite staff

Rating:

5.0

They were very nice and helpful.

Rating:

3.0

The front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.

Rating:

4.0

Enjoyed the friendliness of the staff. Efficient check in for storage area.

Rating:

1.0

Did not have the storage building we were quoted. We asked for boat storage and were told size. We we got there we were told they do not allow boat storage.

Rating:

4.0

Had available space very quick to get me sorted out for a unit

Rating:

3.0

I got the wrong address when making reservation and did call their office to cancel 2 days prior

Rating:

5.0

Linda was fantastic. She offered to keep my Uhaul instead of me having to drive it all the way back to FW, and she offered a free month`s rent to boot. It was a pleasure doing business with her.

Rating:

1.0

Unhelpful

Rating:

2.0

Trailer parking was in the weed, and also not a pull threw. which I was looking for. Staff was very friendly and helpful!

Rating:

5.0

I found the person renting me the storage to be very pleasant and joyful. The unit itself was clean and dry. Thanks for making my experience great. Bill

Rating:

4.0

I just showed up, got my unit, and a free lock : The lady at the counter was super nice and on top of things.