Customer Reviews for U Lock Plus Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Lock Plus Self Storage

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Paul T.
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i waited for an hr outside this location. staff was inside but not even coming outside to talk or answer questions. then told by head office when i called them to download your app. for some reason your app requires access to all my photos and file info and my contacts in my personal phone.... hummmmm. Not sure why you need all that to take a pic of my face anyways took pictures of my license which is not cool because all web sites eventually get hacked. after all this mess the app didnt work. i used my credit card on the phone to reserve the truck gave all the info then was told by this location for me to give them all my credit card info again. this process took me over an hr and a half to get my truck from the time i got there. also when emailed the bill the attachment wont even open for me to view the bill. sorry but with service like this I will pass on using your company in the future. Thanks. Please send me the bill so i can view it thanks

sukhijtpal S.
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Customer did not leave a comment.

Jagjot D.
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Availability is limited of big trucks. Rest experience is good.

JEFFREYB D.
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The gas cap was off the truck when I took delivery. The service engine light was on. I returned it 4 hours early and with the same gas level as when I took it, I have pictures to prove it and you still charged me an extra $20 for fuel. Plus you changed my pick up location.

Claudio N.
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Customer did not leave a comment.

PHILIP T.
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Excellent service

Calvin S.
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Customer did not leave a comment.

GIan Singh M.
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Customer did not leave a comment.

aasia B.
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FUEL SCAMMERS I rented the truck yesterday At 2:45PM dropped it off at 11:15PM. I only drove 23 Miles and refuelled it for 13 litres. I was charged $84.19 for not refuelling it. Because of COVID you cannot see them in person to verify things, therefore they charge on your Credit card whatever the number they like. On the paperwork which they sent me in the email and I didn't have time to look at it until the next day. Actual fuel level and paper fuel levels were different. I am not talking about other locations but at this location in the paperwork your beginning fuel level is higher than actual and ending fuel level is written lower than actual. In this case you end up being low on fuel and they have a reason to charge $84.11 for 36 Kilometres. Please choose another rental company or a different location and save yourself from the FUELLING SCAM.

Herminio C.
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Customer did not leave a comment.

hendry C.
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Everything was good

David B.
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Customer did not leave a comment.

ketankumar S.
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Customer friendly

Tajinder B.
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The online checkin does take some time. I had some trouble with the lockbox. I would recommend having someone in the office in case to help with the lock.

EKAMJOT S.
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Customer did not leave a comment.

Jeff F.
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had a GREAT customer experience...the sales rep was VERY helpful and patient!!! GREAT experience!!!

HITUL T.
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Customer did not leave a comment.

STEPHENADELEYE B.
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The staff are friendly, and very, very HELPFUL. Will definitely do business with them again, and recommend to my friends.

NEERU P.
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Best service! Other locations should get organized and well mannered like this location. Staff at the East Drive Brampton locations are rude, ignorant and need customers service training.

Kulvir S.
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Customer did not leave a comment.

Tyler L.
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Weeks after our rental we were billed for a $90 cleaning charge. We left the truck clean. This is very disrespectful. After reading several online reviews of people complaining about the same thing we will never use UHAUL again.

Hemant M.
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Last minute approval and waiting time can be minimized. I had to call back many times to know the status of my contract approval.

Laura B.
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Customer did not leave a comment.

Andrei B.
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Customer did not leave a comment.

BRADLEYW M.
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The owner threatened to not rent to me because I did not feel comfortable doing a virtual check-in and I did not have any contacts to give him as a single person.

Chai G.
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No Ac, on hottest day in summer

Ramandeep S.
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Ac was not working in the hot day. It was very hard day

denise M.
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Great customer service, very clean place. Would definitely be coming Bk n telling my friends.

Leslie W.
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Customer did not leave a comment.

Shubhang V.
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i had to wait for 2 hours, just to get truck, app did not pick up next step from scannig pics and call center hung phone, operator name Steve, after waitng for 45 min then i had to dial again waiting for 25 mon before operator helped. store guy was was watching but not doing nothing. hopeless service hopeless remote app pick up

Prithipal A.
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Very bad experience. I returned the truck clean but was still charged 25 dollar cleaning fee. I demand that refund or I will be doing a charge back.

RAQIB I.
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Location korner convienance 50 sunnywell. Would not recommend anyone. The store doesn't open on time, even the google reviews tell. Moreover, even the neighbor told. U haul should cancel their contract with them

Keesha P.
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The truck was clean but felt like an older truck so wasn't comfortable with how it drove. Did not get the additional equipment I rented in the truck and was unable to get in touch with anyone to replace it so that made my move a little harder.

Neeru P.
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Customer did not leave a comment.

gurdeep S.
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The behaviour of the owner was so rude..and ruff i will never go there again at he should learn how to deal and talk with the customer

DIRKG R.
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Several delays encountered due to on-line procedure of picking up truck. Took over 1.5 hours to obtain keys.

Jaspreet J.
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Not charge a customer for furniture pads when you didn't even provide them.

Parvez R.
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Customer did not leave a comment.

Gurnoor K.
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This location didn't let anyone in due to covid 19 which is understandable but the owner wasn't willing to help at all . I called him as the door was locked luckily he picked up but answered very rudely that “ nobody gets in you have to do it online “ and hung up on me . So then I called the 1800 number the lady on phone sounded super disinterested and she put me on hold for 25 mins so at the end I had to figure it out myself Then I finally got the code for the lock where truck keys were present , the lock didn't open for 30 mins I kept on trying there were no instructions, no help from on site staff . There was a number on website that said contact this if you're facing problem I called that number and the guy said I can't help you and hung up on me . It took me 1 hour 15 minutes just to get the truck . I am never gonna use uhaul again I would rather pay more and hire professional movers . Even if I use this

pete S.
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I took the time to sweep up the truck and still got charged for clean up what's that about?

Paresh P.
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Customer did not leave a comment.

Gurdeep S.
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It was too costly

Phil I.
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We had an amazing experience renting the 15 foot truck.....this location was very reliable.

Mario T.
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Customer did not leave a comment.

RICHARD P.
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The moving blankets we ordered were nowhere to be found when we picked up the truck

Nishit K.
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I was told that my queen mattress and box would fit vertically in the cargo van however they didn't and it caused a lot of problems while moving.

Baljit R.
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Worst customer service I've ever experienced in my whole life. No care or compassion from employees. Was passed over from one person to another. Was spoken to very harshly from gentleman on site as if I didn't understand instructions for online check in correctly. Was transfered on phone when I specifically asked not to be. Was on hold for 35 mins and picked up truck late as no one was able to help. Could have At least been offered price reduction. Absolutely terrible experience, will definitely share on social media And with friends to ensure my story is shared about the awful service.

Harjot C.
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Customer did not leave a comment.

Patricia M.
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Ya, You have to ensure that the things that we order together with the truck are in the truck when will pick up them.

Ioannis V.
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On March 21, 2020, I received a confirmation for my Order #:22238272 for a 10' Truck to be ready for me on April 05, 2020 at 9:00 A.M. ALL of my move was based on that timing! When I got to the Pick Up Location: U Lock Plus Self Storage, 27 Edvac Dr., Brampton, ON L6S5X8, your Representative told me that the 10' truck wouldn't be returned by the prior renter until 12:00 or 1:00 P.M. He stated that the U-Haul reservation software always causes overlaps like this! My only options were to take a larger, more expensive truck, or a smaller van. I was ABSOLUTELY FUMING AND DESPERATE, so the rep entered the changes to my original order and I took the 9' van. I WILL NEVER TRUST ONE OF YOUR so-called CONFIRMATIONS AGAIN and I will spread the word about my experience.

Marcia O.
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Give more info regarding your sharetruck process and have the onsite person more helpful to customers. I also felt that you price gouge customers. Your rates should be better than Bristol rental instead they are better than yours. More reasonable

Paul G.
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Customer did not leave a comment.

Neel P.
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This location did not had any issues, they just did there job to check everything properly but it is just the pickup location i had issues with.

Manpreet S.
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Hi There was mechanical issue in the truck while coming back to return. I stopped and switch off ignition two times then stopped bell ringing . Otherwise gentleman at front desk was very professional and very quick.

Cory F.
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I had 2 problems that I had to deal with. First, my reservation was changed 2 days before pick up and I was required to travel farther than I had reserved to pick up and drop of the truck. My rate was reduced, but this was still not an optimal outcome. Second, the truck I got was damaged and un-drivable. There were no other trucks available other than driving another 40 minutes to Milton. This wasn't possible as I was flying out that night. Luckily the person assisting me at the location was able to call me back and get another truck. I was very happy with his service, but really unhappy with how the rest of my reservation process went. Switch my reservation at the last minute and then get a damaged truck. I spent an hour at the pickup location and was just able to move the house before flying out. Overall I'm pretty unsatisfied.

Philip C.
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Customer did not leave a comment.

Surinder P.
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Customer did not leave a comment.

MKG STAGING AND I.
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Amazing customer service. Left my wallet in the truck. Was called promptly in the morning to arrange a pick up. Very trustworthy !

ALAN H.
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Great customer service.

Ehimen O.
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The truck very slow like the transmission doesn't work properly. Secondly the gentleman at the location was very short and looked irritable. Thirdly after dropping off the truck I got a charge and decided to call the location only for the rep there to respond to me by saying he is not my cleaner. Long story short. Not a good location in my opinion.

birdavinder S.
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Customer did not leave a comment.

Bala V.
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Customer did not leave a comment.

Deepak P.
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Customer did not leave a comment.

Deepak P.
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Customer did not leave a comment.

vijaysinh R.
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I have drive total of 20 mile and i have fill gas 8 liter but when i have received bill they say tank was low and add 10 dollar in my bill

Bobby G.
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Everything went well, was nervous about u-haul as I read many bad reviews. Sam was polite and assisted with everything making it simple. Truck was very clean inside and ran smooth. Only down side was that I paid close to $17 for gas (14L) Even though I drove 12km round trip including the gas station. But not really going to bicker about $5. 5/5 experience.

Gagandeep S.
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Customer did not leave a comment.

parm jeet S.
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Customer did not leave a comment.

sukhwinder S.
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There should be only one time charge if you drop the vehicle same day because there were several instructions in the mail which is not easy to understand while dropping

gurwinder S.
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Customer did not leave a comment.

gurpreet S.
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Customer did not leave a comment.

Indukumar P.
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Customer did not leave a comment.

Andrew V.
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Fallow the request of the customer i ask to pick up a truck on main street Bramtpon and drop it off in hamilton ontario since i was moving 50 min away at the last minute they change my order were i had to drive back 50 min to bring the truck with more gas and i had to have someone with me fallowing me so im able to go back another 50 min drive not happy about the service at all and because they make me go more hrs the truck cost me more in gas and still expect me to put more fuel in it when i already put 60 from Hamilton to Brampton and arrive very low not happy

Michael C.
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Customer did not leave a comment.

KAMAL V.
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The rental was very convenient and easy to do.

Apjeet B.
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The truck was unsafe. The right front tire was completely worn out and had very little tread. Driving this truck in the snow was a horrible experience. Please install new tires.

Phillip G.
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Our experance was wonderful, my only complaint was the aluminum floor got slippery after tracking snow into the box of the truck, I slipped and fell in the truck and injured my knee on the wheel well giving me a large lump below my knee and it's sill sore 4 days later, perhaps the truck could come with a couple large rubber matts for grip to walk on.. Other wise great experance!

Sandip B.
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The guy on this location is so rude. He don't even want to say hello or bye. So mean. We have business close by this location and about 1 or two or more times in month we rent a truck from U-Haul we chose this location only because it's closer. Guess no more U-Haul.

Bineet P.
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Customer service guy was too cold no greeting no smile. Also the truck gas level doesnt goes up even when u add gas more than u use. I traveled 35 kns approx and put 25$ gas then the needle went up to level

KHANH V.
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Lower price for kilometres

Navdeep K.
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Customer did not leave a comment.

Jasbir K.
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I had a booking in Orangeville and the truck was not available at 9:30am as reserved. I had to travel an extra 100km. I was promised a rate break and per km break, but that was not given. Very disappointed as I rent from uhaul all the time. It's time to find another truck rental place.

jason M.
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Horrible service, rushed me in and out to get their lunch . Rude

turab A.
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Customer did not leave a comment.

jose C.
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Customer did not leave a comment.

Nisha A.
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Customer did not leave a comment.

nathan W.
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Truck smelled like spilled chinese food but was otherwise ok.

Arshdeep B.
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First thing Customer representative is rude ... I filled gas for 15$ but they chrge me 25$ extra for gas... I travelled 30 kms only

vanessa O.
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Customer did not leave a comment.

PATRICIA H.
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Would be nice to have blankets.

Ben P.
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Customer did not leave a comment.

Kshitiz D.
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The guy at the location at the time of pick up is rude and wouldn't want to deal with him

Bruce S.
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The only reason I didn't rate it excellent was that when I came to return the truck, the location was closed during it's normal Sat. open hours. Because I used a Debit Card, I had to make an extra trip back to that location when it was open again later this morning.

Parminder H.
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Customer did not leave a comment.

Bharat G.
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Customer did not leave a comment.

akashdeep M.
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Increase no. of trucks

david W.
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Customer did not leave a comment.

GURBINERJIT S.
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Can you imagine $50 extra fee expect taxes and other unnecessary fees?

ILYAS A.
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This whole UHAUL rental experience was the absolute worst and next time I need to rent a truck I will make sure I go to a competitor. I will be telling everyone I know about this terrible experience and tell others to use another company. I need a manager to contact me so I can really vent. If I am not contacted in the next few days I will be blasting you online with full details of my experience.

KUNAL B.
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The customer service was poor, I was called to pick the truck up even before the location was supposed to close. Also, when I requested to drop off the truck at other location as I clearly booked it like that online, I was told and made to drop the truck to the same location. Very very dissatisfied.

No reviews have been submitted for this location.

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