Customer Reviews for U Lock Plus Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Keep up the good work!

Rating:

4.0

Just to note Originally we have booked rental for the 26' truck thru the Dundas st and Mavis rd location a month in advanced at U-Haul office at the Mississauga flee market plaza we also did confirmation in person to make sure everything was a go which we were assured it was a day before we were supposed to get the truck we were sent half hour up the road to the Edvac Dr location. It wasn't because they didn't have the truck at Mississauga location it was because the she that runs the office was to lazy to be on the case of the plaza owner to make sure they have access to their rental trucks that were blocked in by the snow piles what way to run a dependable reliable business .

Rating:

2.0

The manager was quite rude. We had rented the vehicle for 7am and we went to pick it up and customer service said that it wasn’t ready and to go back when it opened at 9 and we would be compensated for that. I went back at 9 and brought this concern up with the manager at the location and he said it’s not his problem it’s not a mobile pickup location so he will not be compensating anything. Then it took a while to set up the truck to my account so i didn’t get out of there till after 9:30. Customer service should have been a lot better. He didn’t tell me anything about the gas details either.

Rating:

1.0

He is a fraud, I dropped the u haul last night. Today morning i received the receipt of $214 , which is supposed to be around $47. Please help me

Rating:

4.0

The reception men told me if you put little less fuel it will change 60$ and I was put almost 35 $ gas more and did not get any money back

Rating:

1.0

Worst service . Got charged for insurance when I didn’t ask for it . Billed so much

Rating:

5.0

Everything ok

Rating:

5.0

Everything ok

Rating:

1.0

Fulfill whats promised

Rating:

2.0

I am overcharged after returning u-haul, I just travelled 13 kms in total , took no insurance, I am charged $72.50, what the hell this is ? Moreover , I filled $5 gas in it. Explain me for this overcharging fees

Rating:

1.0

Not like it at all

Rating:

3.0

I was charged extra miles than what I actually drove uhaul. I checked the receipt afterwards and found they charged me more miles than the odometer on my truck when i returned it which is not fair otherwise everything was good.

Rating:

3.0

Everything is good

Rating:

5.0

Overall good experience

Rating:

1.0

I have put proper fuel.. they charged me extra poor service..

Rating:

5.0

All good, Thank you

Rating:

1.0

I was charged for not filling my tank to 3/4 full when the truck was given to me with only a 1/4 tank and I filled to 1/2. I was also charged for mileage (30kms) when I was told mileage was included up to 100kms. The place is a dump and the guy running the place is obviously shady. Would never rent from this location again and perhaps never rent a U-Haul period after this experience.

Rating:

5.0

Everything was perfect couldn’t have been better.

Rating:

5.0

Great service. I would highly recommend to anyone. Thanks for the help.

Rating:

1.0

They are cheaters. At the time of drop off I fill the gas, even they charge 18$ for the gas.

Rating:

1.0

I never got truck. Location owner left without handing over keys. They closed store before I pickup keys

Rating:

5.0

Great experience with Vince with clear communication about the charges and usage & drop off of keys at the end of trip.

Rating:

1.0

I wanted to inform you that I have successfully dropped off the key for the rental vehicle. Additionally, I contacted your customer care team, and they confirmed that everything is in order after I shared a picture of the dashboard showing the fuel level and mileage. He mentioned that I don’t have to worried for anything. The gas station is just 1 min away from the drop off location. If the agent would have informed me about the fuel then definitely I would have went to gas station and fill the gas tank. Charging $72 is not worthy. I am disheartened and disappointed with this service. I request you to refund this time as I called at the time of dropping off the keys.

Rating:

2.0

Expensive

Rating:

4.0

Door to entrance is locked. Need to make a call for service representative to complete the agreement.

Rating:

3.0

Good swift fast process to rent. No complaints. Vehicle was in good condition.

Rating:

5.0

Excellent service by Vince

Rating:

2.0

Location was to be open till 4 pm. Dropped off at 2:30pm and no one was there. First time using the mobile app. Excellent.

Rating:

5.0

Representative Vince made the rental process very easy. Great customer service Vince 👍👍 We were out of there in 5 minutes.

Rating:

5.0

Keep up the great work !

Rating:

5.0

Gentlemen was helpful and friendly at this location. Highly Recommend.

Rating:

5.0

I always have a great experience with this location and the guy who works there is very helpful. I had a misunderstanding this time. I got charged for 2 days but it was solved and thankyou for solving my problem.

Rating:

1.0

They deducted 101$ for 9 miles only. I put gas of 10$ extra. I don’t know why it is so expensive

Rating:

2.0

The radio on the truck wouldn't turn off. It was loud and on the entire time. It was broken so we couldn't turn it off. The entire time the radio was on loud and we couldn't take any calls.

Rating:

2.0

Customer service was not good. There was snow all over the truck and we need to clear that by ourself. The agent did not even came outside for truck inspection. Will not use this location in future.

Rating:

1.0

Vehicles should be cleaned. The vehicle I took was filthy. The inside of the location was also disappointing. If I wasn’t in a rush, I would not have taken the vehicle.

Rating:

1.0

I updated the reservation a few days ago to remove safemove, they still charged me the money. I filled the gas up to 3/8 but they still charged me extra for gas. They changed my reservation an hour before the pickup time, I booked it two weeks in advance and they didn’t have the decency to call and change the reservation at least a day before. The guy at the counter was extremely racist. When I called to ask the extra charges, he was extremely rude.

Rating:

4.0

The instructions on the app indicated that I should enter the location and retrieve the key during pickup, however, the location was locked and someone had to go in and get the key for me. Not sure what would have happened if there was no one there to support.

Rating:

5.0

Superb

Rating:

1.0

Charge unnecessarily

Rating:

1.0

I ordered a utility dolly to help shift and i go there they said we are sold out for today. Then what’s the point of taking a booking. Then you should not book if you can’t deliver what you promise worst service from u haul

Rating:

1.0

Non responsive, they don’t care about your value time. Don’t even open door. I am not going to use U-Haul this location ever in life l.

Rating:

4.0

while check out i selected gas/oil level value wrong and got charged. In fact i filled gas and it was slightly above as compare to when i picked up the truck, there was a picture attached and person who did inspection next morning could have seen the gauge value and made correction and refund the amount charged but no one did the due diligence.

Rating:

5.0

👍

Rating:

1.0

Unprofessional staff., without asking they took extra Money, like insurance. In my knowledge it is always optional, wtr we need to opt insurance. Gentle man in the counter he clicked Him self...oops sorry, even there is no computer system. Old chap did everything in his phone.. So my experience was very poor.

Rating:

5.0

Excellent job

Rating:

1.0

I got some issues regarding my bill and as it was my first time booking u haul from this location, i just called them to get some help and they were like we can’t do anything and just hang the call(such a rude behaviour it was).

Rating:

5.0

Great service easy to book and complete return

Rating:

1.0

The merchant dealer added CWD without my consent, authorisation or any information beforehand about it. After all this, I have concluded that getting a U-HAUL was not a fair deal. It's good that your customers are informed beforehand about hidden charges, if any. My major concern here becomes that I had made sure I haven't selected the CWD while making the online booking. Upon asking the merchant dealer he refused adding the CWD, on the other hand, the customer care confirmed the merchant dealer adding the CWD. It would be good that the company and it's employees are on the same page when it comes to sharing information.

Rating:

5.0

Great staff, and very clear in their explanations of the rental agreement.

Rating:

1.0

Wrong rate was charged then agreed. It’s not yet resolved

Rating:

1.0

I drive just 20 km . They charged 175 $ . Totally poor service.don’t believe on u haul on this location

Rating:

4.0

The man running the location was excellent

Rating:

1.0

Probably one of the worst customer service experiences.