Customer Reviews for U Save Park Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Save Park Self Storage

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Tyrone K.
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Good 😊

STEVEN A.
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Canceled my reservation.....for some unknown reason.....and then said they called and texted me......which, of course was false and I can see my missed calls and texts. I'm supposed to be moving today.......I felt like I was on hidden camera.

Aaron C.
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Create an app that will work when it is needed.

Alexandra S.
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The app and pickup/drop off process was a bit clunky and not intuitive/easy.

Lisa M.
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Customer did not leave a comment.

Jessica D.
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The Uhaual rep was not at the location when I arrived, so I could not get in the gate and I had to leave and come back later. It also took a long time (over 20 minutes) to give all the information and sign paperwork before I could take the truck.

Narysse N.
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Customer did not leave a comment.

Chrystel P.
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I could not access and had to call multiple numbers (after confirming I could drop after hours with U-Haul). There was also very limited space to park.

Adine S.
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The staff (Timmell G - especially!!!) were very helpful and efficient. They got me on my way, as I had a time crunch and they made this rental swift and easy.

Michael N.
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Your App, which you suggest using, does not work at all, one big run around and your online check in does not work in anyway that is useful for picking up a truck. Three different representatives on the phone had no idea how to help us or how to work the uhaul app. We had a three hour delay just to pick up the truck by following your instructions. Our truck was full of wet packing blankets (hence unusable). The panel that enclosed the cab from the engine would not close making it loud and hot. The truck itself drove well.

Daniel J.
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The truck smelled like cigarette smoke.

christiana J.
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Nothing - the Employee that helped us was kind and helpful

Ann F.
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Better customer service would be helpful. Checking in online not having the app was a nightmare. Once the app downloaded that made it easier. Apparently reserved 3 uhauls instead of one probably because the website didn't confirm the reservation and created multiple. Got a call from someone 20 minutes after renting the uhaul asking if I wanted the other 2 and that they'd been tracking my account. Why not reach out ahead of time if it looks suspicious?

Richard Z.
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The customer service representative who checked out the truck to us was SO RUDE. She was frustrated that I created the reservation, but my boyfriend was going to drive (it messed up the phone numbers or something g?). She did not make eye contact or greet us or anything. The truck was great, but poor customer service definitely ruined the experience on already a stressful day of moving.

Tyler T.
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Send instructions ahead of time on how to do the mobile check-in so people know the online process.

Benjamin B.
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Utility dolly was ordered but not included.

Thomas H.
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Great customer service!

Joseph L.
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The guy at the front desk was talking about some sort of racist scenarios while i was at the counter it was really uncomfortable and unprofessional. Apparently we are not sopose to be inside the office but there is no sign. I didnt drive the truck even 5 miles, the gas pin hadnt moved but he insisted it did and charged me for it. I will absolutely go elsewhere next time.

Jeremy R.
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Customer did not leave a comment.

ana D.
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The customer service representative was very friendly and helpful.

Michael H.
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Customer did not leave a comment.

Hannah B.
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Office was very difficult to find. Was charged way too much.

David S.
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Customer did not leave a comment.

Jamie Z.
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The man working (I believe his name was Kevin) was super helpful and kind. Good experience and affordable. I'd use this location again.

Adam B.
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Drop off with office person was easy

Ray A.
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Confusing and my return was not checked in on time. I was a day early yet I still got charged for an extra day.....why??? Someone not doing their job!

Carrie P.
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I didn't receive gate codes had to call customer service to get in and wait for a customer to let me out since no one answered the phone. Also had to turn the truck around with very very little room. It was very frustrating and no one was at the location to help

hunter M.
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Same thing as above^

Catherine M.
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Let me know that the extras I requested, moving blankets and a dolly, are not available so I would have had time to make other arrangements. Instead I was notified when I picked up the truck. Also, the gates were difficult to open and no one was initially there to help. When they finally answered they were rude. Encourage them to be more professional and not comment on my id picture. Also, please explain the additional charges as I was charged 3 times what I was quoted. Thank you.

Charles H.
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Customer did not leave a comment.

JOSE R.
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Customer did not leave a comment.

Kevin N.
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With COVID-19, would appreciate if UHAUL would take bleach wipes and clean steering wheel, shifter, and seats. Besides that great experience!

Kieran L.
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Customer did not leave a comment.

Nicholas P.
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Pickup process was easy. Staff was friendly and provided assistance when needed. The truck itself was could have used a bit of TLC since it had numerous scratches (they were documented but since there were so many it was hard to tell if I missed something as I looked over the truck). Windshield was chipped too.

Matthew P.
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Customer did not leave a comment.

Dominic M.
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Stood in the heat while the two employees sat in the A/C office, splitting their attention between me and talking about someone who was having an affair. Nice. Front gate required special access because apparently it was Fort Knox. Didn't have the number of pads I requested, and apparently my number of three dozen was too outlandish. Very unprofessional.

sarjo D.
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Add more employees to advance service delivery.

Mike M.
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It was very easy to pick up. The one exception was I had entered a pick up time of 3:00, but didn't get there until about 4:15 and it said the reservation was cancelled. I did chat with an agent who did quickly change it so I could pick it up, but I don't know why it is cancelled so shortly after the requested pick up time requiring extra work to get it reinstated.

John H.
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Thank you!

Michael H.
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Customer did not leave a comment.

James R.
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Great customer service when I picked up my U-Haul!

Caitlin C.
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Customer did not leave a comment.

Jodi K.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Jason G.
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Actually clean the inside and outside of the truck. Put the dolly I paid for in the truck. Have the correct passcode to get into the gate.

Domenica M.
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Customer did not leave a comment.

Madison E.
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Explain the process on returning so that the costumer doesn't get charged extra unnecessary money. Also call the costumer back after they have called multiple times and left voicemails.

Paul A.
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Friendly and helpful

David B.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Molly D.
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Customer did not leave a comment.

eric C.
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This was an utterly awful experience. We arrived at 7am for pickup and did not leave until almost 9am. The online process to check in failed numerous times, even though I provided all the correct information. Then we were not able to get validated on the phone either. They kept telling us to wait until the place opened up, but that cut 2 hours out of our moving day. A supervisor should have been able to verbally verify me and not just tell me to try the online process again. I will never rent with UHAUL ever again after this miserable experience.

Alexis K.
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Thanks

Dena H.
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1. Have a phone number for site that is answered. This is a locked storage facility not a uhaul rental storefront. 2. Had no blankets or dolly that were promised and requested w rental. 3. At 9:02am got call asking where the truck was. It was due at 9. I was at the locked gate waiting. I will not use that uhaul again and would not recommend

Heather Z.
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Customer did not leave a comment.

Matt W.
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Customer did not leave a comment.

Duane F.
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Customer did not leave a comment.

Rebekah H.
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It would be helpful to have a map of where to drive to and check in upon arrival at location.

SEAN R.
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Great service

Maksim F.
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Directions on how to drive around location with full size truck.

Paige N.
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The customer service was awful. Very rude and would not let us in our out of the security gates.

DANIEL A.
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Customer did not leave a comment.

Rachel K.
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Super friendly and helpful staff!

Zachary N.
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I was trying to explain I would be a little bit late with my return when the location HUNG UP ON ME mid sentence. They started off firmly demanding I return the vehicle hours before my reservation ended because the “other customer was already there”. Sounds like they overbooked and took it out on me. Drove the vehicle under 20 miles round trip and was charged for 7 gallons of gas — how does that even make sense?? Will never use this location again.

Alex K.
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Customer did not leave a comment.

Mike M.
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Customer did not leave a comment.

Andrew H.
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Customer did not leave a comment.

Pablo R.
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I always have excellent help and equipment whenever I need Uhaul, I'll never go anywhere else. Thank you for always being there for me. Sincerely Pablo

Michael B.
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Customer did not leave a comment.

Melisa B.
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I called this location 5 times in the 2 days prior to our reservation date. I left 2 voicemails. No one answered the phone any of the 5 times I called and no one returned my voicemails. The staff was great upon pick-up, however they were not wearing a mask or other PPE. Upon return, the staff asked for the gas level and mileage even though the the app did not ask for these. If we are required to use the app for a contact-less return of our equipment, I don't understand why we were asked to provide this information to the staff. It seems like a task they are responsible for and instead, asked us to do it. I hate U-Haul over all. I think you do a terrible job of providing customers with what they need for a successful move. To request a truck at one location and then be forced to pick up that truck somewhere else makes no sense to me. It should be YOUR responsibility to move trucks from one location to another. It's a reservation. I reserved the truck. It should be available where I chose for the reservation. In a previous move, I had to drive 45 minutes away to get my truck. I didn't have a car. That added 1.5 hours and an immense amount of stress to my move. The only reason you get away with service like that is because you have a monopoly on the market and don't actually have to compete to earn customer patronage. There are so few moving companies and they are all terrible at providing service. We also hated that you put a dolly and furniture pads in our truck that we did not reserve. You stole space from us. We can now fit fewer items in the truck because you want to try to squeeze every penny out of us.

Megan N.
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The man working this location is rude and unprofessional at best. I was late for my pickup due to several scheduling conflicts that arose during the progress of the day and had to call a separate location to get confirmation that it was ok to still get the uhaul. Upon arrival no one was in the office and there were other renters there as well that had a scheduled pick up for 1:45. The man gave us the code to obtain the key for the uhaul and that was that. While moving I received multiple calls from Uhaul due to the fact that the man did not do the check in process and dispatch the truck out properly, so uhaul was thinking it was stolen, though a quick answer from the gentleman would have solved that very quickly. Upon arrival with the truck the man did the check in and drop off at the same time. I have never been charged almost $75 for a U-Haul. Never. And the mileage that the man claimed I used was completely false. All in all I will NOT be using the Louisiana Ave location for future rentals.

William B.
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I made a pick up in person reservation and was told at the counter to download the app and just do it thru the app. I wasn't familiar with the app process. The the counter person told me to just drop the keys off in the box and make sure the tank was full. I did that, I wasn't told about the app return process and was charged a return after hours fee. I only used the truck for 29 miles and used the truck for under 3 hours and charged over $60, seems a bit ridiculous

Sean B.
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You forgot my pads/blankets, which made me have to go out of the way to use a friends pads. You also forgot to provide a dolly, so I had to use the one in the car. I should be charged for neither and I got it back within minutes of the requested time.

Adam I.
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There was no gate code given at the check in/check out. This was a problem, as these were the only access points. Also, not sure if it was this site's prep, but I orders and paid for a 4-wheel cart and padding, neither of which were in the truck. That being said, it was easy to find my rental and go through the process of pickup and delivery. I can certainly appreciate site security.

Arnold S.
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Customer did not leave a comment.

Greg M.
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Customer did not leave a comment.

Khadijo I.
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Customer did not leave a comment.

Taylor B.
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I knew I wanted to return my Uhaul on a Sunday evening so I chose a location that had a self-drop off. What the website did NOT say was that it was inside of a private storage area. So I drove 15 minutes to drop it off Sunday evening, just to realize that I could not get inside. I returned it the following morning when someone at the storage facility let me into the private gated entrance, but still had to do a self-drop off (so I couldn't voice my dissatisfaction). I would recommend Uhaul to make it explicitly clear to customers that this location only allows for self-drop off within the hours of the storage facility. I would not have chosen this location had I known.

Megan B.
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The remote sign in process is highly glitchy. It should not take a full hour just to get keys.

mike E.
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Have one way rentals

Nathan R.
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Kevin was very polite and helpful. My only issue is that I was billed $5 for a dolly that was never in the truck and another $5 for moving blankets I never used or asked for

Sergio S.
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Have longer business hours. Thank You

Ryan S.
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Originally scheduled for fjr rentals through uhaul but no one was there so I was forced to reschedule rental

Marjorie L.
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Don't use the U-Haul app. It was one huge hassle. Codes were not useable, check out was bad, ....

Kimberly F.
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Timmel the UHaul coordinator was super nice, professional and easy to work with!

Mark E.
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the man working the office was very helpful and friendly

amanda S.
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Customer did not leave a comment.

Sean L.
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I was not informed that I would need a "gate code" in case of return AFTER hours of operation when returning the truck. I tried calling the place to inform them that I needed to return the truck, but was informed by a callback to leave it in a different location which was a block away.

Zachary S.
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Customer did not leave a comment.

Rachel H.
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We were locked in the gates after moving for an hr. The inside was closed, customer service never answered the phone, & the person on the online chat said he couldn't get ahold of the area manager. After moving for hrs. The guy gave us the wrong exit gate code. A man finally let us out after returning his U-Haul.

John S.
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Customer did not leave a comment.

bob L.
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Customer did not leave a comment.

Peter N.
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We were very pleased with the whole rental process both over the phone as we reserved the truck and also at the location for pick-up, all was handled well :) Thanks, we will call again.

Andrew N.
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Service was not very helpful at pick up, very confusing to return truck. Truck itself was great!

Christopher B.
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Customer did not leave a comment.

Joe S.
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Darla was very helpful and knowledgeable. She gave me some advice that made my U Haul experience even better than it usually is. Darla did a great job , Thank You Darla !!!

Leonard B.
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Customer did not leave a comment.

Frank S.
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Friendly service

Scott G.
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Customer did not leave a comment.

Terry F.
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Facility is not available for self-drop off.

No reviews have been submitted for this location.

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