I have found the U-haul app to be buggy and unreliable on my iPhone. It would not complete the check-in procedure to pick up the truck, nor would it complete the procedure for returning the truck (it would get "stuck" and just spin forever). Thankfully the staff member at the rental site completed each procedure manually. The truck itself had two cigarette lighter sockets, neither of which had power, so I was unable to use my dash cam and unable to charge my phone. Three years ago the U-haul app was similarly buggy.
Shawn O.
U Save Park Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis Park, MN 55426
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Customer Reviews
- 3.5 Average Customer Rating
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It was unclear that I should wait outside the locked gates and do my online check-in before entering. Then the online check-in was slow with several errors on the website, despite a strong LTE connection on my phone.
Matt M.Returning truck with the app is absurdly complicated
Nils G.It was a lot with a locked gate and no instructions. I spent 20 minutes trying to load photos into the website and then it told me to put the keys in a u-haul drop box, but there wasn't one. After calling several numbers, I got ahold of someone who gave me a code to open the gate and I walked around inside until I found an office to put my keys through the mail slot of. I really miss dealing with human beings. Also, it was a 25 minute drive away from where I was originally supposed to drop off my u-haul, which made it a lot more work and messed up my schedule.
Jamie S.This is the second time I have reserved a Uhaul with a dolly and furniture pads, only to be told at pick-up that they don't have either a dolly or furniture pads.
Ian F.