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FRANCIS F
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Clerk was fantastic
COLBERT HThe original place I ordered it in Lombard, said I could pick it up there.. The day of pickup, they informed me I had to drive to Elmhurst to ge the truck. Elmhurst was great but Lombard and the u-haul process was misleading. THE STEERING WHEEL WAS SLIPPERY!!! DO NOT USE ARMOUR ALL ON THE STEERING WHEEL!! DANGEROUS.
Jill BFast friendly service. They care about your needs.
CAROL GCannot be reached by phone and don't return calls when you leave a message. Equipment was clean but didn't seemed to be prechecked for a trip as it had no windshield wash which I didn't check before I left. I had to crack ice to open the rollup door to check the truck before I left to make sure they worked and to put the shipping blankets in the back. Not a great experience.
PATRICK OLocation was very inviting! Clean, well maintained, and festive! Pleasant holiday ascent and decor made this place stand out from others in the area. Service was excellent! Efficient and friendly!
RACHELLE JBoth the check-out and check- in representatives were very courteous and professional in their tasks to assist me; wonderful service. Equipment was ready, clean and in good working order. What more could you want! Thank you.
Michael Tthe lady at the counter was very nice
Ray FThe 24/7 rental is complicated and not accurate. The fuel gage was less than what I replaced and I was charged an additional fee still.
Lorien TN/A
Carol GEmployees were helpful and nice both at pick up and drop off. All of the process was easy. Please keep up the good work.
JESSICA GAlways friendly
TINA MNothing!
GERARD RI have dropped off U-Haul truck after hour clean, gas filled up, parked the right way and I have charged $20 return fee for after hours.
SAERIYAR BI had some issues with accessingmy account thru the on line app. customer service was great but had to transfer me to a different department to resolve. Wait time was really long and after waiting the call just hung up on me. I dealt with everything with the on site representative and he was great at helping me. issue is still unresolved with my account. I'll fix it later.
Michelle JThings at the human point of contact were great, had some trouble with the app.
ERIC WEVERYTHING WAS GOOD, THE PICK UP AND DROP OFF WERE VERY SMOOTH THANK YOU
ABDALE CI didn’t go inside the building. When I got there the gate opened and I pulled into the lot and the person came out and it was fast
MIRNA BI did the self check in and the manager was very helpful in receiving the truck and took good care of us. Thanks!
Scott LI reserved a vehicle from the Westmont location. It was changed to the Elmhurst loc. Not huge, but did entail a few extra miles. Either get a vehicle to Westmont or tell me up front, at the time of reservation, that my preferred location does not have a vehicle available.
Tom BChecking in via the app was a challenge it took about 45 minutes to complete the process of picking up the truck. The person who worked with me in person had this be the most wonderful experiences. I will definately use their service again.
Shelly CThis was just easy. Robert was very helpful.
Randall ZApp worked great and truck was perfect
SCOTT SNot a thing. Desk agent was helpful and efficient, truck was fine and easy to pick up and drop off.
John KRobert was very competent and friendly! He explained all information very clearly. He was truly delightful to work with!
Eileen SKeep up the good work. It was easy making the reservation, early check in really saved time and the vehicle was spotless.
Janice TThe staff went above and beyond to make it happen. Highly recommend.
Miro TThis is how all rental places should be!!! HIGHLY recommended!!!
GARY VThe van was not very clean in the back, it was wet on the floor, so I was glad I ordered the blankets. Also, the app to return the van after hours did not work. It kept giving me a message that it couldn't find my location. The people at the location where I picked up the van were very friendly.
Leia WThe lock where the keys are located was very hard to open and then had a hard time locking it back up Everything else was fine
Karen MNothing everything was amazing!
Sergio NThe mobil app is awful!
Merrick BThank you. I wish I knew the 10 foot truck didn’t have a ramp.
Mary WThoroughly maintained vehicles are expected when renting a truck. The driver’s side door wouldn’t close all of the way without great effort. The check engine light was on, the vehicle felt like there was a problem with the transmission, it was filthy in the cab on the dash area, and the cargo area had broken debris and rocks in it. It was terrible and I will not rent from this location again.
Leslie DNone
Edward PHad trouble using self-checkout but the man at the counter inside took care of me expertly and with a smile. Thanks!
Bryan MGloria was great at answering all of my questions and returned my calls in a timely manner
Geniece LEasy drop excellent customer service.
Greg OAppreciate the $1 charge for the extra mile I drove. Hope it helps you make your sales number for the month!!
Mark DThe bed of the cargo van was filthy and not cleaned. I had to use my own broom to sweep it out. The passenger seat seemed to have remnants of cat or dog hair.
Joseph CThe male employee who checked me out is rather unfriendly. The female who checked me in was the complete opposite, welcoming and friendly. No one walks you to the truck, no one goes over the previous outside damage. They was a previous contact in the vehicle..
Theodore GGreat service.
Judith SThe staff support was amazing!
JOHN SCustomer service Gloria was very friendly.
Kadidiatou DVery friendly and helpful staff
RON BNothing I could think of.
Neal RI like going to this location. Rob made every effort he could being the only person there. The location is convenient and the facility is clean. The only comment I'd like to share is, when I rent trucks from this location, the fuel level will vary. I just wish they were filled when you rent them. But it's not possible with only one person on-site. Plus, the windows on the trucks could be a little cleaner. I try to bring the vehicles back cleaner than I pick them up as a courtesy. Keep up the good work!
Ken COnline reservation was easy. Staff at checkout were excellent.
Christopher LYou're Technician Jennette over charged me for cleaning my truck when my truck was not giving to clean in the first place! She's a lier and UHaul lost my company business for that!
Jose RMore detail of where and when pick will be. Received no phone call to let us know
Christopher MThis location was amazing. After dealing with 3 seperate locations in the same day, this location had amazing staff and it made it much less stressful.
Marc CConvenient, easy check-in, best deal by far for what I was looking for.
Adrian CSash-a, I feel so bad if I’m misspelling that. She was wonderful, friendly and efficient!
HEATHER BThe front desk person had a very bad attitude. She had a lot of nonverbal cues indicated that she was frustrated at the customer. Additionally, she closes the stores during operating hours frequently.
Ashley K