Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One windshield arm was broken off which I didn't discover until several hours later when I needed to use the wipers. Otherwise the truck did well in the snow and cold (below zero).
The U-Haul app was horrible for express check in. It did not load. The 800# lady was awesome and said to go thru the website- it was better than the app-really?? Also, she had to override some areas like the license photo bc it would not load. Then the lock was frozen (Chicago in the winter/ outside) to get the key from and we had to beat it to get it to open. Highly recommend another way to access the key than outdoor metal locks. The return guy at the store was wonderful. This place was great but NEVER do ez check in on the app. It will consume an hour of your time and you'll end up calling for help.
There was nothing fancy about the van we rented. It was a working truck and it did exactly what we needed it to do.
River is so friendly and went over all the details
Beautiful store...excellent help checking in ..we left glasses and he called us right away.
Nothing to improve and keep it up. Extra helpful and professional employee and will definitely rent here again. Thanks!!!!
freindly
Tara was very friendly and efficient! Truck was ready upon arrival and return took 1 minute. Thank you!!
Super easy pickup, very accommodating and cheerful, vehicle was well maintained and close to new, and perfect for our needs. Location called to check up on vehicle when we didn't return it on time, and just took our new return time in stride. Drop off after hours was also super simple and took seconds. Great experience.
Unfortunately their internet was not working so it made it very time consuming, but they did their best to get me checked out
Desk clerk was patient, professional and helpful
Service in the office was friendly and courteous.
I was incredibly disappointed in our experience with uhaul. I have used uhaul since I was 18 for every move, and I doubt I will ever use them again. I scheduled a truck 2 weeks prior to our move which has never been an issue in prior moves. I had a confirmed truck at the time I needed, though it was 20 minutes from home. Less than 16 hours before the reservation I got a call informing me that the best they could do was 2 hours past my reservation, and an additional 20 minutes away. We had hired movers, we had scheduled time off from work, and the incredible responsibility of your company caused an immense amount of stress, and required rescheduling 8 people's schedules. I acknowledge that everyone is having a rough time, but this was embarrassing. I wish I could ask for a refund because the way your company handled this situation was appalling.
Could not have been easier. Very pleasant lady at the desk- thank you
Let customers know that they need to come inside to get the key from an attendant. Also let them know the gate doesn't open unless you arrive in a car! Someone drop me off and I couldn't get in to find the truck! Then I couldn't get out to get my key from an attendant because there was no Key box
Easy to book online! Store was open when we arrived and Tara was absolutely fantastic, helping with all sorts of tips and advice. At checkout, she was quick and efficient! Fantastic experience and a great company to work with!
Great experience, no delays, clean vehicle.
The truck needed to be swept out for leaves and dirt before I used it, but other than that minor inconvenience, it was in great shape and a very good value. Check in and out was fast and the staff was great.
Everything was great. No improvements that I can think of. In particular, the employee was incredibly kind, helpful, and attentive.
The online pick up process was not as straightforward as I would have hoped. Your website stopped responding several times and I wasn't sure if the photos uploaded or not. I had to go back and start over a couple of times, plus I had to go inside the office and ask the staff how to proceed, which is exactly what I did NOT want to do during the pandemic. All worked out well in the end, but you should work on making your website and online pick up process more responsive.
The interior of the cab could use a good cleaning. That said, for what I needed today, it didn't matter. I drove a total of 6 miles, so the cab was not a big part of my rental. The items included in the back of the truck were unexpected and would have been really handy if we didn't have our own. I thought it was EXCELLENT for you to have those there. The mobile pick up was very easy. Your employee came out when I returned it and she was very friendly and nice. Very happy with this experience. Thank you. I highly recommend.
None
Everything here was great
24 hour pickup worked well
The female employee on duty was great.
When receiving the truck, we reported the check engine light was on. We were told to ignore it. It was not even noted in our file until the serpentine belt went out at speed on the interstate. This cost us a day and we were not given extra time.
Staff at U-Store-It were great very professional and made the process so easy...they will be our go to location for future needs.
Happy with the service overall. Very organize. Thank you.
The mobile truck pickup didn't work and customer service was unresponsive. My reservation was cancelled. I was unable to verify my rental return either. I wont use Uhaul to move again, it is too much of a hassle
Very helpful service. Highly recommend this location.
The entire process of renting this UHaul was a nightmare. -Showed up to Darien Collision Center, opened app, app not working. -Call customer service and am told UHaul sent a text message switching my location. Text message was never sent or received because UHaul was having tech difficulties the past couple days. -Get to updated U Stor It and spoke with the lady working inside. She made the rental easy. The location was fine but the truck was extremely dirty. I had to call customer service three times, each time having to wait on hold for 7-15 minutes. The first two times I was hungup on. I have been using UHaul since 2008. This will be my last time.
I scheduled an 8:30 pick up The location does not open until 9:30 So I tried to complete the transaction on line The web site said “waiting for approval†for 45 minutes until staff for this location arrived It took another half hour to attempt to check me in on their computer which never was successful
U-Haul web sites has many issues. Had to create couple reservations and cancel one to get one correct. Too long to check in due to site issues. Cost of rental was too high. 4 hours 20 miles cost me $90. Way too costly.
Awesome job...!!!
Waiting 50 minutes for authorization made us very late for where we needed to be that we rented this van for. Very unacceptable. If you are going to have a web site to make it easier to rent thenbe sure people are not wasting their valuable time waiting for the web site to work correctly either that or on Weekends open at 7 AM like other locations so people can rent Uhauls hassel free. Will never do this again and definitely not recommend anyone to rent thru web site. Big waste of time.
There were peanut shells in the cabin that could have been vacuumed out. Other than that everything was great.
After I left I realized that the truck size was not correct. Called back and the rude person that answer told me thre was nothing they could do to call uhaul.
Jeanette was great to work with
I stopped by this location twice and the door was locked during business hours nobody at the front desk, so I had to put the keys and receipt in the drop box.
Wonderful experience! I've rented uhaul moving trucks from several other locations and have had some horrible experiences. Thank you for making this quick and easy!!!
I requested 2 furniture dollies when I made my reservation. The representative said their location did not have furniture dollies. We had to carry furniture down a long hallway. I do not fault the locaction. I fault the website. I would have tried to rent dollies somewhere else. The rep at the location was wonderful.
Everything went well. Attendant was very kind and courteous. Cargo van was clean and well maintained.
The van was filthy inside.
In and out in under 5 minutes, no problems.
Upon return the facility was locked and closed even though within the business hours posted.
More parking would be helpful because I came after hours and was supposed to go to a different location. Unfortunately, the only reason I dropped the truck off here was because the other location I was looking for (693 W North Ave Elmhurst IL) did not have any clear drop off location nor a key box.
I was extremely pleased with this U-Haul location. I normally groan when I have to rent a U-haul vehicle because the service is normally terrible and the process time -consuming and frustrating. However, this was the complete opposite of that.
Very helpful service team. The lady at the front desk was very friendly and helpful overall. Would highly recommend.
The representative was extremely pleasant, professional & helpful with a smile. Service was efficient & fast. Thank you for offering me water when I returned the van. God Bless!
Truck parked for pick up in inappropriate area. Required a 3 point turn with barriers behind it. Having never driven the truck very uncomfortable trying to maneuver the 20 FM truck in very tight space.
No improvement is needed. Tara at the Elmhurst office took very good care of me. Though she had never hooked up a trailer to a hitch before, knowing I was coming she watched a video on how to do it. She worked very hard until she successfully hooked up the trailer. I appreciated her extra effort.
All good Nice friendly staff
