Spent an hour and 15 minutes trying to get the after hours pick up on the app to work. Tried the website same problem. When I got to the "take photo " option on the checkout process it failed. Spending an hour and 15 minutes on a moving day was a bummer.Michael B.
Trailer Rental & Towing in Elmhurst, IL at U Stor It
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Elmhurst, IL 60126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Your custumer service rep.was great.I have rented from there in the pass and will do so in the future.Terry H.
Right have a code to put the truck I'm the gate the car behind had to assist. Which was terribly embarrassing and the website sent to me for details on how to leave the truck kept reading error code.Joyce H.
If low tire pressure make sure to check for nails in the tires.SASHA C.
This was a second emergency choice as the reservation was at a location that did not answer their phone. I called uhaul customer service who also called the location and there was no answer. I rent from uhaul consistently and this experience has damaged your reputation.MATTHEW T.
Everything went smooth and I didn't get the ladies name but she was helpful and very nice. Definitely would recommend this locationWilliam A.
One windshield arm was broken off which I didn't discover until several hours later when I needed to use the wipers. Otherwise the truck did well in the snow and cold (below zero).Hedy P.
The U-Haul app was horrible for express check in. It did not load. The 800# lady was awesome and said to go thru the website- it was better than the app-really?? Also, she had to override some areas like the license photo bc it would not load. Then the lock was frozen (Chicago in the winter/ outside) to get the key from and we had to beat it to get it to open. Highly recommend another way to access the key than outdoor metal locks. The return guy at the store was wonderful. This place was great but NEVER do ez check in on the app. It will consume an hour of your time and you'll end up calling for help.Jennifer W.
There was nothing fancy about the van we rented. It was a working truck and it did exactly what we needed it to do.Ed M.
River is so friendly and went over all the detailsMina R.
Beautiful store...excellent help checking in ..we left glasses and he called us right away.Richard Bradley L.
Nothing to improve and keep it up. Extra helpful and professional employee and will definitely rent here again. Thanks!!!!ivan D.
Tara was very friendly and efficient! Truck was ready upon arrival and return took 1 minute. Thank you!!Julianne R.
Super easy pickup, very accommodating and cheerful, vehicle was well maintained and close to new, and perfect for our needs. Location called to check up on vehicle when we didn't return it on time, and just took our new return time in stride. Drop off after hours was also super simple and took seconds. Great experience.Patrick S.
Unfortunately their internet was not working so it made it very time consuming, but they did their best to get me checked outEdward B.
Desk clerk was patient, professional and helpfulJason T.
Service in the office was friendly and courteous.Robert R.
I was incredibly disappointed in our experience with uhaul. I have used uhaul since I was 18 for every move, and I doubt I will ever use them again. I scheduled a truck 2 weeks prior to our move which has never been an issue in prior moves. I had a confirmed truck at the time I needed, though it was 20 minutes from home. Less than 16 hours before the reservation I got a call informing me that the best they could do was 2 hours past my reservation, and an additional 20 minutes away. We had hired movers, we had scheduled time off from work, and the incredible responsibility of your company caused an immense amount of stress, and required rescheduling 8 people's schedules. I acknowledge that everyone is having a rough time, but this was embarrassing. I wish I could ask for a refund because the way your company handled this situation was appalling.Robyn L.
Could not have been easier. Very pleasant lady at the desk- thank youBrian E.
Let customers know that they need to come inside to get the key from an attendant. Also let them know the gate doesn't open unless you arrive in a car! Someone drop me off and I couldn't get in to find the truck! Then I couldn't get out to get my key from an attendant because there was no Key boxDena M.
Easy to book online! Store was open when we arrived and Tara was absolutely fantastic, helping with all sorts of tips and advice. At checkout, she was quick and efficient! Fantastic experience and a great company to work with!Krystal L.
Great experience, no delays, clean vehicle.Christine S.
The truck needed to be swept out for leaves and dirt before I used it, but other than that minor inconvenience, it was in great shape and a very good value. Check in and out was fast and the staff was great.Joseph G.
Everything was great. No improvements that I can think of. In particular, the employee was incredibly kind, helpful, and attentive.Andrew K.