Customer Reviews for U Stor It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor It

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Valerie D. on

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CURTIS S. on

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Overall, I was quite impressed. It was a great deal to be able to rent for 12 hour period for $19.95. I believe my total cost with adding gas mileage and environmental fee to be less than $30. The agent was helpful. The only recommendation is that they fix the driver visor. I plan to use uhaul services again.

Angela P. on

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nothing everything was great!

Nishant B. on

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Not a comment about an improvement but I rented the truck for only three hours, paid 19.95 for rental charge and drove the truck for 22 miles. I even filled the fuel worth $10 and it was more than what it was indicating when I rented it. I didn't take the insurance and I left the truck at the same place safely. But they charged me 50.65 for that. Based on my calculations, it should be only 19.95 + (22 * 1.19) = 46.13 I wonder why they charged 4.52 extra.

Rae M. on

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Mike J. on

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TERESA W. on

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I used on-line to make my reservation. I indicated an 11 a.m. pick up, and keeping the truck for 24 hrs. I got there around 12:30 p.m., and they had canceled my reservation, which they had down for 10 a.m. I could not keep the truck for 24 hrs, because they needed it by 10 the next morning. They did try to call me before canceling my reservation, but I had forgot my phone. However, I had already talked with one of the guys at the location and told him I was coming. So....less than impressed. Also, they were not supposed to charge me for a dolly, it wasn't in the truck. They charged me anyway. Still less than impressed. But overall my needs were met.

Larry P. on

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Michael G. on

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Cathy C. on

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Perhaps lights with motion sensor in truck parking area for after hours.

Sandra G. on

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Mike S. on

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Have a larger parking spot to return the truck to. Everything else was perfect.

Abigail T. on

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More clarity in verbal directions. The one person behind the desk did not have enough capacity to spend time with each customer. They needed at least two people behind the desk.

Tiffany H. on

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TONDA L. on

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Bobbi S. on

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TREAT THEM AS YOU TREATED BOBBI J. SPENCER

Emerita G. on

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Over charged me. Return uhaul on Sunday the 16th at 3:50 when they were closed. Called you store it and spoke to an answer serve who said she would relay message but was charged for returning it back on Monday 4/17 @ 1:30.

Lynn S. on

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Customer Service was excellent. No hassles, very pleasant gentleman.

Donald C. on

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MARICH P. on

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Cary G. on

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Sagar T. on

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when i rented truck it was cover in heaven snow.. person who rented me she should known that truck should be ready n clean for customer .. so i went back on desk let employee know that truck was cover in snow which she just rented me .. i don't think she was happy to be there .. i will not recommend this to anyone if you don't like to give proper customer service why would i or anyone will give you our business .. i felt it was below poor service how about -20 rating ?

sandy n. on

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Many years ago had bad experience with UHaul at store in other suburb.. so for years used other companies...BUT yesterday in Carol Stream ,Rebecca was Extremely informative, helpful, and caring! Excellent employee excellent service excellent professionalism. Will tell everyone I know about great experience at that UHaul store now!

PHIL I. on

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Staff was very friendly

Livia m. on

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david b. on

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James N. on

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Staff at location was not there at the guaranteed pickup time. I contacted the uhaul customer service and they verified that they were not at the location. They offered me the $50 guarantee but were unable to direct me to any other location. She was very unhelpful. I was about to leave the location but decided to check in one last time. They were there at this time, no reason to why they were late. The uhaul customer service decided to change her mind on the $50 guarantee even though I check out 45 minutes after our pickup time. I guess there really is no guarantee after all. Very rude and disrespectful behavior from uhaul.

Jane S. on

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Michelle T. on

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Wasn't willing to answer and type of questions.

Maureen B. on

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Maureen B. on

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The Front desk gentleman was perfect. Very knowledgeable and friendly.

STACY K. on

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We rent from here every 2-3 months & typically have a good experience. However, this time the rental experience was VERY slow. The man helping us said the computer wasn't working, but it took 40 minutes from when we walked in until we got the keys for our truck.

Yda H. on

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I didn't catch their names, but the two men at the counter were extremely helpful and kind.

Chauncie R. on

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Ivan S. on

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CONSTANTIN M. on

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I think u can get a water bottles inside the cab, nothing else more ??

Dmitriy B. on

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Matthew M. on

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don l. on

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We thought we were picking up the truck at the site on St. Charles Road; We were surprised to be sent to the other location.

dona e. on

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Was told the insurance and a dolly was included with my payment but when we got to the uhaul pickup it wasn't.

Eric O. on

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I received two different text messages of where to drop the trailer. Then I chose the first location and called uhaul to state where I dropped it and was told I was wrong

Mark P. on

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Very disappointed with the on-line reservation process.

Janice B. on

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The uhaul truck should be drover to the front door instead I had to go get it.

gail j. on

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I was very unimpressed with the "800" number assistance the first time I called. I asked for a location in Wheaton and was told there was one on Roosevelt in Wheaton and that I could pick up the truck at 9am. The afternoon before the moving day. I received an email telling me the location was in Lombard and the pick up time was 10 am. Thankfully the person at Uhaul the second time was able to find another location we could switch rentals to, but I was very unimpressed by two errors in one booking with my original contact

Will R. on

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Actually caring about your customer would be helpful, my reserved equipment was not at location requested. Rep who called me did not care and email I send to district level was never responded to. Still not sure why I can't get at least $50 back based on their reservation guarantee. I used Penske prior to this and will continue to use Penske in the future.

Daniel C. on

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Azadeh B. on

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Returning the vehicle was hassle free.

Mandy H. on

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ELISE L. on

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