Customer Reviews for U Stor It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor It

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Gary C. on

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Customer did not leave a comment.

James S. on

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Had a really good experience with using the App to check Out and In the equipment!

Asim S. on

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Steven J. on

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It wasn't this locations fault, but using it on the weekend with no one to directly contact made the process more difficult then it should have been. The uhaul app is horrible. It takes forever to process, and it kept saying that I didn't have a password, I had to keep resigning in. I ended up having to speak with someone to complete everything and that took forever too. Plus she didn't know where this location kept the key and we wasted at least 5 minutes looking in the truck when it was in a lock box the whole time. Again, not this locations fault. Probably would have gone a lot smoother if I was able to talk directly to someone. I hate the uhaul app.

Christopher B. on

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I did self pickup and after doing all the precheck items online, the system did not provide me with the code to retrieve the keys from the lockbox. I was told via the online help chat that I needed to call customer service to get the code to the lockbox as the system showed my truck already deployed. I called customer service and was on hold 10-15 minutes when I expected to be already moving my items. I ended up walking to the main enterance and the person working the storage unit facility was able to retrieve the keys for me. While self pickup was supposed to be easy, I was disappointed in that experience.

Stephanie H. on

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Philip S. on

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Stephen W. on

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Linda v. on

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Roof leaks in heavy down pour.

Faith W. on

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GEORGIA S. on

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Kenneth N. on

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Tommy V. on

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good and happy

Paul W. on

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Staff was great !

Judith H. on

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John S. on

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Mirrors were not adjustable

Sarah F. on

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Sharon K. on

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Nothing! Rental went perfectly smooth. Extremely professional employees. Highly recommend this location.

Michael S. on

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Staff (Kevin Jones) was very friendly and helpful.

Dale M. on

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Nothing

Jon H. on

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Gaurav K. on

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1)No drop box to drop off keys. The one that is currently there is broken and poses huge liability if keys gets stolen or lost .. 2)The 10 foot truck doesn't come with ramp and the front desk doesn't ask for options or discloses the fact.

Kenneth K. on

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Kevin did a great job following through, like he said he would.

robert r. on

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Harley K. on

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Fuel indication mark was off by 1/8. It should've been 5/8 instead it was marked at 3/4. He said, he made a note to the receiving agent. However, I never saw the email.

Alicia S. on

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RAM K. on

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When we booked the vehicle we ordered for the equipment dolly and half dozen mattress. When opened the back door it was not there and we informed the same to you from the same location before taking the vehicle. They assured they will give a credit. But now you have charged for the $15 more. Appreciate if you give a credit immediately and keep me informed through an email at the earliest. Your immediate response is solicited. Overall the experience was great ?? for a first time U-Haul customer like me. Best Ram 630 -407-4578 630-994-7535

VALERIE S. on

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The young man working at the storage unit was very courteous in offering to assist us when we were trying to do the self-service outside.

Tim D. on

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12v charging receptacle in truck cabin did not work.

Jeremy O. on

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The self-service interface for pickup and return took much longer than expected. Also, it was not clear where I needed to return the key. I spent 20 minutes on hold with U Haul just waiting for someone to confirm which number dropbox I was supposed to leave the key in. I thought self service would be quicker, but everything took much longer.

Cynthia H. on

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Donald S. on

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Marc W. on

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Richard M. on

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Janet M. on

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Sarah S. on

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Loved that this location is not on a super busy street! It was so easy to get in and out of the parking lot with the truck!

JAMES U. on

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They were friendly and I was waited on in a timely action. I did have a problem with how they read the gas gage. Seemed their eyes look to your disadvantage both time. First that is was less full at the start and again less full when returned. This caused me to be charged 1.7 gallons of gas at $4/gal. for 8.7 miles of usage. I went to them to complain and they could not help resolve the problem. I had to call Uhual directly. I did and they decide to remove all gas charges due to the problems I had with dealing this the storage site. THANKS YOU

James D. on

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Better lighting. Trucks are behind large warehouse in corner of lot. Did after hours pick up. Dark area. "Creepy"

Shannon R. on

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Unable to find key drop off box.

Andrew S. on

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HARLAND H. on

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Derek F. on

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MICHAEL B. on

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Very pleased with service and equipment.

Karla L. on

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William M. on

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truck had damage to the wheel and could have been dangerous

Valerie D. on

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CURTIS S. on

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Overall, I was quite impressed. It was a great deal to be able to rent for 12 hour period for $19.95. I believe my total cost with adding gas mileage and environmental fee to be less than $30. The agent was helpful. The only recommendation is that they fix the driver visor. I plan to use uhaul services again.

Angela P. on

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nothing everything was great!

Nishant B. on

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Not a comment about an improvement but I rented the truck for only three hours, paid 19.95 for rental charge and drove the truck for 22 miles. I even filled the fuel worth $10 and it was more than what it was indicating when I rented it. I didn't take the insurance and I left the truck at the same place safely. But they charged me 50.65 for that. Based on my calculations, it should be only 19.95 + (22 * 1.19) = 46.13 I wonder why they charged 4.52 extra.

Rae M. on

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Mike J. on

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TERESA W. on

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I used on-line to make my reservation. I indicated an 11 a.m. pick up, and keeping the truck for 24 hrs. I got there around 12:30 p.m., and they had canceled my reservation, which they had down for 10 a.m. I could not keep the truck for 24 hrs, because they needed it by 10 the next morning. They did try to call me before canceling my reservation, but I had forgot my phone. However, I had already talked with one of the guys at the location and told him I was coming. So....less than impressed. Also, they were not supposed to charge me for a dolly, it wasn't in the truck. They charged me anyway. Still less than impressed. But overall my needs were met.

Larry P. on

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Michael G. on

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Cathy C. on

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Perhaps lights with motion sensor in truck parking area for after hours.

Sandra G. on

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Mike S. on

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Have a larger parking spot to return the truck to. Everything else was perfect.

Abigail T. on

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More clarity in verbal directions. The one person behind the desk did not have enough capacity to spend time with each customer. They needed at least two people behind the desk.

Tiffany H. on

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TONDA L. on

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Bobbi S. on

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TREAT THEM AS YOU TREATED BOBBI J. SPENCER

Emerita G. on

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Over charged me. Return uhaul on Sunday the 16th at 3:50 when they were closed. Called you store it and spoke to an answer serve who said she would relay message but was charged for returning it back on Monday 4/17 @ 1:30.

Lynn S. on

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Customer Service was excellent. No hassles, very pleasant gentleman.

Donald C. on

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MARICH P. on

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Cary G. on

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Sagar T. on

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when i rented truck it was cover in heaven snow.. person who rented me she should known that truck should be ready n clean for customer .. so i went back on desk let employee know that truck was cover in snow which she just rented me .. i don't think she was happy to be there .. i will not recommend this to anyone if you don't like to give proper customer service why would i or anyone will give you our business .. i felt it was below poor service how about -20 rating ?

sandy n. on

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Many years ago had bad experience with UHaul at store in other suburb.. so for years used other companies...BUT yesterday in Carol Stream ,Rebecca was Extremely informative, helpful, and caring! Excellent employee excellent service excellent professionalism. Will tell everyone I know about great experience at that UHaul store now!

PHIL I. on

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Staff was very friendly

Livia m. on

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david b. on

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James N. on

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Staff at location was not there at the guaranteed pickup time. I contacted the uhaul customer service and they verified that they were not at the location. They offered me the $50 guarantee but were unable to direct me to any other location. She was very unhelpful. I was about to leave the location but decided to check in one last time. They were there at this time, no reason to why they were late. The uhaul customer service decided to change her mind on the $50 guarantee even though I check out 45 minutes after our pickup time. I guess there really is no guarantee after all. Very rude and disrespectful behavior from uhaul.

Jane S. on

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Michelle T. on

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Wasn't willing to answer and type of questions.

Maureen B. on

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