We scheduled an after hours, 8:30 PM, but there was no access to the vehicle, keys, pads, dollies. The APP told us to return at 9:30 the next day. We were delayed by 13 hours. Everything went well the next day but we were still 13 hours behind. That resulted in driving through the night.JAMES R.
Customer Reviews for U Stor St Johns Bluff
(U-Haul Neighborhood Dealer)
Jacksonville, FL 32246
(Less of 1/4 mile north of Beach Blvd)
Services at this Location:
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 9:30 am - 3:30 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Hkawng D.
Customer did not leave a comment.CLARENCE J.
Customer did not leave a comment.MICHELLE F.
Customer did not leave a comment.Michael D.
Trucks were filthy! Particularly in this age of COVID, to see that no one is even trying to make truck clean is pathetic. Check-in was a bit chaotic with a lot of confusion (human error), but staff were polite and friendly. My low racing is driven by the dirty condition of (both) trucks we were in.CINDY C.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.DEBRA S.
I deleted the coverage of $28 but was still charged for it?????HALEY F.
The gentlemen at the location were very helpful.Kevin H.
Customer did not leave a comment.YANA R.
Customer did not leave a comment.Brenna C.
Receiving the confirmation email of the return was great. It put my mind at ease. The drop off process was unclear and not reassuring that I'd done everything correctly.Daniel F.
Customer did not leave a comment.melissa T.
Rental was fine, but site had no dollys but website didn't inform me that that there was no dollys for rent.Eric M.
Customer did not leave a comment.William A.
he did not want to take the truck. He said his lot was full. told me I would get charged if I left it. Did not check the truck out when I got there.lisa H.
Bill, David, and Diane are amazing!Dennis B.
When booked online it said I could pick the truck up at 7:30am using the uhaul app. When I arrived it said I had to wait till they opened at 9:30am. So I had to leave and come back 2 hours later. Secondly, I requested 2 hand trucks and a floor dolly and when I got there they said they didnt rent those so I had to go to home depot 6 miles away. All my previous experiences with uHaul have been great. This one was a bummer.Derek M.
Door locked so person held up finger then someone appeared at gate and tried to hand him keys walking around gate and he stopped me abruptly. Wierd!James K.
Customer did not leave a comment.Michael L.
The lady on the phone was excellent! When I went to pick up they didn't have anything I was supposed to get no dolly no pads nothing and very to the point.candice T.
Customer did not leave a comment.Harry M.
Customer did not leave a comment.Jennifer F.
Easy process, friendly staff, clean location, very accommodating.DION M.
Not applicable because nobody there at 7:30PM and the truck not checked in until 9:49 the next day close to the required retuirn timeLarry K.
Very easy to return equipment after-hours, using the mobile link.Robert S.
Everything was good. Truck was clean and well-maintained. No negative experiences.Dean G.
Customer did not leave a comment.cheryl D.
Customer did not leave a comment.Tim P.
Customer did not leave a comment.RAYMOND J.
The attendant should have notified me that I would need to return the truck with the same amount of fuel as what it had at pickup. Having to spend an extra $51.00 for the use of the truck has me very dissatisfied with U-Haul.Allen M.
I scheduled over the phone with a customer service rep and reserved my rental. When I arrived I had to stand in the hot sun for 30 minutes because customer service rep did not ensure that I had a password or link the reservation to my email correctly. They lied about gas amount then charged me $50 extra.Jacquline H.
keep applying the same procedure.Franz G.
I used the remote app for drop off. Very easy to use.Scott F.
Customer did not leave a comment.Matt L.
The 24/7 share options wasted our time and effort. We were instructed to download the app and do everything on the website. Cust svc rep took the cc info but didn't finished the process and we had to wait for the people from u-store to assist us in getting the rented truck. We waited for 45mins-1hour just to get the truck because of lack of info and instructions given to us.Willfredo A.
Customer did not leave a comment.Gromza J.
Customer did not leave a comment.Rafael O.
I spoke to the GM at this property and I was not to happy with our conversation he's not a friendly guy very rudeLatonya W.
Customer did not leave a comment.james T.
Everything was good except the fuel issueRaymond H.
That truck was obviously "well worn" and the interior of the cab was not clean. I don't care it was a very short move but I wouldn't recommend that truck for a long haul!Scott A.
Not charge me for gas when I bring it back with more gas.William S.
Customer did not leave a comment.Joann A.
Customer did not leave a comment.Richard I.
Customer did not leave a comment.Cory M.
Customer did not leave a comment.Brent L.
Truck itself made a lot of noises while driving and would shake horribly when nearing 60mph. Didn't feel safe to drive on the highway. Steering wheel was soft as were the brakes.Ruth H.
Customer did not leave a comment.Carlton S.
I filled the gas before dropping off the truck but got charged. Don't understand. I have a picture taken as a proof.HWAJUNG K.
Customer did not leave a comment.Ashley W.
Customer did not leave a comment.Bassam Romio J.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.NASH K.
Customer did not leave a comment.Nick C.
Customer did not leave a comment.Richard I.
was a little difficult to park to return (not a lot of space)-friendly staff considering it was a busy day! Would definitely recommend.MARIA M.
I remotely checked in my phone through the app on a day this location was closed. I called to verify everything was in order the next morning and the man that helped me was extremely kind and helpful. I will definitely rent from this location in the future.Amanda M.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.Michael S.
I prefer this location and since I started using your app, I forced me to other locations. Not being able to reserve trucks from this location is very frustratingDennis B.
Would have been nice if the windshield was clean on inside and outside so I didn't have to do it . Did appreciate tires with a lot of tread, they looked rather new!!! Good for SAFETY!!!David S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Connie W.
This is the second time I rented a truck from U Store in Jacksonville,FL. Dan the Shift Mangr. at U Store went above his way to make sure my move was a success. LarryLARRY H.
Very friendly and accommodating. The Van was spotless.anthony F.
The check In was a long process. This wa the first check in for the employee. The check In app didn't work well on his phone. Uhaul should have a question about the equipment. The truck was hard to drive due to the extra play in the wheel. The steering should be checked.Grayling V.
Customer did not leave a comment.Brittany S.
The mobile check in was too long and not convenient like I expected. I understood the reason why due to the legal and compliance factors but felt it would've been much easier if in just checked in at the counter and saved me some time because I had to take pictures and do everything myself in the rain while attempting to meet the deadline.courtney R.
Customer did not leave a comment.Debra M.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.Chey B.
Customer did not leave a comment.MARSHALL R.
Customer did not leave a comment.Jerry T.
Customer did not leave a comment.Jamie P.
Customer did not leave a comment.Cory P.
The receptionist is unprofessional, rebounding and is hateful from the day I went she came out well rebounding. Today they called me on 12/3/18 to tell me where the truck is and I left it where they told me to park it and put the keys where it is. it goes and now it turns out that nothing comes out, I go and I demand that they see the cameras and that they say that they do not have cameras there ... Mmm, that's very strange. I am 100% sure that I will deliver. with my husband and daughtersGlenda O.
Customer did not leave a comment.Ycnan S.
Business owner was somewhat rude in her tone when we pulled in and parked. There was no signage to indicate where customers should park the UHaul and she was annoyed with where we parked the UHaul. On a positive note I left my walking device in the uhaul and she called us to let us know we had left personnel belonging in the UHaulCharlene J.
They were very professional, courteous, efficient. Fantastic, just what I needed to meet my expectations and last minute needs, Thank you!Julie H.
Customer did not leave a comment.david S.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Julia O.
Customer did not leave a comment.DIANA A.
Customer did not leave a comment.Didi S.
Customer did not leave a comment.RONNIE M.
Customer did not leave a comment.ricky K.
Customer did not leave a comment.Gary T.
This location had just what I needed without delay.Marlene J.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Linda H.
The lady in the front was very professional! She has excellent customer service skills. Give her a raise!!!Lois C.
Everything was perfect. The staff are the best ever. I love doing business with them.brian S.
Limited moving supplies U-Haul switched my pick-up location which did not have the supplies I had ordered. After going to my original pick-up location, the new location and then had to go to a 3rd location to get the supplies I had ordered 4 weeks earlier.Walter M.
Make sure the vehicle is cleanDOREATHA M.
Customer did not leave a comment.Tina A.