Customer Reviews for U Store It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Store It

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Sandra Lee W. on

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Nancy F. on

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Tyler G. on

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Allie was absolutely the best!! Her ability to get us our on site rental (no reservation) for pick-up and return of a truck was super fast & efficient!! She was very knowledgeable and able to answer all of our questions with confidence!! I will absolutely recommend this location and Allie to everyone I know!!

Denny W. on

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I booked the uhaul which stayed it was 79cents per mile. I booked during the week . Not weekend. But when I dropped off my rental I was charged 99 cents per mile which was not the rate online.

Kathleen W. on

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So friendly and helpful- no hassles!

Matt A. on

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melissa P. on

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The staff was over friendly helpful couldnt ask for a better lady to help me i would definitely recommend her

WILLIAM M. on

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Ms. Liz, was a pleasure to work with. She very professional and even helped me out on a Sunday rental when I needed it. She was awesome and thank you again Ms Liz.

HAROLD S. on

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Robert B. on

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Diane S. on

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Liz and Allie were very helpful. We did have problems on Sunday when we went to pick up the truck. The directions on the e-mail registration were not very clear. Liz did come to the u-haul store to help us on her day off and u-haul is closed on Sundays. Liz was extremely helpful and apologized for the confusion on check in. We highly recommend this u-haul/storage company.

HAROLD S. on

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George N. on

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Randy S. on

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I did not get the packing blankets I paid for. I believe there should have been a pack of ten. Other than the truck only getting 8 miles to the gallon, the truck was fine. When we started to unload the truck found a some of my stuff broke because they didn't have the packing blankets to protect them. I had glass everywhere to clean up. not happy.

roy G. on

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Great lady with expert knowledge and also very helpful.

Linda G. on

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Didn't have furniture pads that I needed, and was unable to get them for my rental

Tyler S. on

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Refund the miles that weren’t used

Willis M. on

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Robert R. on

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Laura L. on

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Wouldn't change a thing. Liz was great and so helpful.

greg G. on

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Liz is very friendly she made the overall experience an easy and positive one. Would def recommended this location to anyone wanting to rent a storage unit or uhual.

JON C. on

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TERESA R. on

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Liz went above and beyond to make sure I got just what I needed for my move. Especially since I didn't realize the 10ft truck didn't have a ramp. She switched it out for a bigger truck and was so fun and friendly it made the whole move so much easier. This is a great place to go and I will only be using this business from now on! Thanks for all your help

JON C. on

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Robert R. on

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She was wonderful to do business with. Thank you

GERALD R. on

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Liz is great to work with. Explains everything. GR

Nelsy B. on

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LINDA M. on

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dawn M. on

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My first time renting a U-Haul truck to move. It was a one way rental and everything went smooth. From renting it in New Hampshire and returning it in Englewood Florida. Karen in NH and Liz in Englewood were a tremendous help. The truck itself was great. I would highly recommend u-haul.

Darlene H. on

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Whenever we need a U-Haul we rent it from this location on San Casa in Englewood,FL. The people are very friendly and helpful. They make renting a U-Haul less stressful and really go above and beyond with their excellent customer service.

Kevinowen A. on

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John B. on

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CRUISE CONTROL! I can't believe that I had to drive 1,000+ miles in a truck without cruise control. Next time I'll use Penske

Bill W. on

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Awesome Service and Customer Care

Gregory G. on

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Great staff, very friendly and very helpful.

HAROLD S. on

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Excellent customer service and a great price

Joseph B. on

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jeff C. on

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John G. on

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Overall a pleasant experience.

MARTIN S. on

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Leanne D. on

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Mark N. on

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Robert W. on

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Staff was very friendly and they will have any future moving needs I might have.

Ashley G. on

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JOEL R. on

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Nothing.

delinda S. on

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Gabriel C. on

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Edward S. on

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I was a Aerospace & Defense Manufacturer Quality Director and now am an Quality Management Systems Auditor recognizing Customer Service. Liz, the Site Manager, was the epitome of Customer Service Focused U-Haul Representative. Not only would I recommend her and this site, I did just that at the Thrift Store where I purchased a Dining Room Table and Chairs, but they could not deliver in the time I required. So I rented a truck from Liz's Rental Site. I told the sales people Thrift Store that, instead of losing a Sale of Items, they should highly recommend Liz's Site for premium type of Customer Service to their customers. The Store personnel said they didn't know about Liz's Site, but now will suggest renting from Liz so they complete the Sale when they can't deliver the items themselves when their Customers need it delivered. I truly can not praise this experience enough. If you need any further information, please feel free to contact me directly.

Jamee C. on

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They are absolutely Amazing! Best bedside manner I have ever experienced! Prices are extremely fair and affordable! Thank you so much!

DONNA S. on

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Liz and Ally are awesome customer service professionals.

Brandy C. on

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Liz and Allie we're absolutely amazing. I did the mobile pick up and the app was not working not only did they answer the phone at 10:30 pm they came down to the shop and helped me do all the necessary documents. They went out of their way to make sure I was taken care of in everyway possible. 5 stars are definitely not enough for the service provided. Thank you so much ladies!!!!

Melinda H. on

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The staff at this location were helpful and courteous. Liz answered all of my questions and made the rental process a breeze!

Dave B. on

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Liz was very friendly and very accommodating. I would recommend this facility to anyone. She made it in the easy experience.

Willis A. on

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Charlene T. on

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Above excellent

JOHN M. on

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JOHN R. on

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Steven R. on

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Liz was terrific to work with.

IRVING M. on

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I return the truck a day early should have been given a discount for the early return

Cliff H. on

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Easy to get a rental. No deposit needed unlike the other U-Haul places. Was very nice and made it very easy to extend my use of the moving truck an extra day. Very pleasurable people!!!

dan T. on

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nothing. Was a great place.

bonnie F. on

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donna K. on

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Andrea is very knowledgeable and has great people skills! She is definitely an asset to your company!

Diane M. on

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Change the windshield wipers. The wipers were so bad that in the first rainfall in Atlanta, the visability was horrible. I cannot believe a 20 foot truck for $950 doesn't even have cruise control either. The inside of the windows were so dirty that I had to clean them myself before getting on the road. The entire experience was uncomfortable and frightening. I will not recommend uhaul to anyone. It isn't safe.

Ruth H. on

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Liz went out of her way to help us get a truck. They were in such high demand.

Joseph B. on

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Outstanding service!

Leanne H. on

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RICHARD H. on

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Couldn’t ask for more helpful service Very accommodating

Norma O. on

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Great service & equipment. Would definitely recommend!

Robert C. on

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Suggest rear view cameras

Amy C. on

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Was the best customer service we have ever received. Liz was amazing and very knowledgeable about any question we had. If anybody is looking to rent a U-Haul I would go see Liz she is a wonderful caring person makes you feel like family and makes the experience so easy and enjoyable. The trucks are kept spotless by far one of the cleanest U-Haul rental places I have ever seen.

Douglas C. on

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Above and beyond, that lady rocks!

Christian J. on

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Steve S. on

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The interior of the truck wasn't really that clean.

Gregg A. on

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Both Jami and Liz did a great job for us. Will use again.

Oleksandr P. on

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Outstanding service. Elizabeth is highly professional and promptly assisted with everything!

Timothy N. on

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Thomas M. on

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Liz, the manager, was awesome and extremely friendly and helpful! We would highly recommend renting from this location and for ourselves will always contact her first if/when we need to rent a truck in the future. Thank you Liz for your help and making our day that much better!

Sean S. on

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Had great customer service and a professional experience. Thank u much

RONALD N. on

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Premier A. on

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Liz the manager of this location is friendly, helpful and a reason to deal with this location. For business purposes I rent trucks on a regular bases and I think customer service goes a long way and even when Liz has a lot of clients to deal with she still takes time to give you her attention and meet your needs. When you need a uhaul, I would definitely recommend to stop in, greet her and see what storage needs they can help you with as well.

DAWN L. on

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Nothing. Everything was great.

Steven D. on

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Fantastic service. I needed a second truck for my move. The place I originally used was closed earlier than their posted business hours. THis location did great by setting me up with second truck promptly.

Dan M. on

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All the girls are excelanent to work with and were very helpful

Stacy Y. on

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Susan R. on

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Erica B. on

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They were very good service would use them again if needed!!!!!!

Gerenee W. on

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Move this guy to a better - bigger location ... give him a fat raise- an incentive- make him boss and BUILD UP on the location..... Instead of having multiple dinky locations in same area ...

Joseph B. on

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Lisa and Jamie were very competent, friendly and I would strongly recommend this location to anyone looking for a rental. Thanks ladies for your kindness and service!

ANDREA S. on

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Andrea & Liz are very professional, will use U-Store-It again for all my UHaul needs.

sandra M. on

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Everything is perfect, just as it is.

Sheila C. on

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Daniel J. on

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I think my experience needed no improvements

Ted F. on

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Liz was fantastic, she even gave us extra blankets. Wonderful experience!!

Tonnica S. on

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KEVIN JOHN S. on

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My moving experience was everything I hope and more. The staff was helpful and very knowledgeable. I would recommend there services to anyone looking to move.

Bryan I. on

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I was very impressed with the customer relations pertaining to U-Haul. I, as a customer will refer my friends are any acquaintances that if they need U-Haul service this is the place to go where I had my service taken care of .

Kelly M. on

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Friendly, helpful staff!

RICHARD W. on

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I have never been disappointed with the service at this location. I have used them several times and they are always very helpful. Their equipment is alway clean and my reservation is always ready to go when i get there.

William D. on

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Bill D. on

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Both Liz and Andrea made the reservation, check in and check out processes easy.