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LEMUEL H.
Customer Reviews for U Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Would not change anything.
KEVIN S.Krista was very comprehensive. We had a reservation and she completed the rental in relative time. The unit had to be checked and all information was shared. She instructed the return directions for after hours. Krista is professional yet very pleasant and friendly. We will use this rental office again.
DAVID C.Nothing I think they were very helpful and nice thank you so much much. For making this easy
JAMES M.Nothing just keep on keeping on wonderful staff was a great experience and excellent rental.Kuddos to the girls.
SCOTT F.Customer service is great.... very nice people and easy to deal with would highly recommend this location
LISA D.Employees were AWESOME. The only thing I would say is the location itself isn't super up to date, but their extremely great and accomodating service made that unnoticeable.
TIMOTHY H.Nothing
PATRICK K.Best customer service!
LAWRENCEEDWARD W.They need more space.
DOUGLAS R.Lady who rented to us on 10/14/21 was excellent
BONNIE T.I had a great experience. A BIG thank you to the manager Elizabeth Fort! She was very professional and accommodating. I was in and out in know time at all. I definitely will be returning to them if ever I'm in need of a trailer again.
ROBERTA L.Liz, the manager, was very nice, and did her best to make my rental super easy.
DENNIS C.Things couldn't have been better. This was so easy on a stressful moving day.
RICHARD A.Great customer service
GERARD H.Very friendly, efficient and helpful in all aspects of the rental. Very good experience.
THOMAS O.Very good Mg.
Dale A.Insurance was adding without asking… my online reservation I declined the insurance… Chris was unable to remove the insurance as the vehicle had already left the lot when I noticed the insurance was added… Chris gave me the money out if her own pocket since she did not disclose adding it to my reservation.
Grace D.Customer service was good and the people friendly
KHRISTIE S.Great Experience! I would recommend to anyone!
MICHAEL E.Very friendly and accommodating
NEVA G.Nothing, these guys are the best! Very helpful, very pleasant. Makes our job to get it done easy!! We'll be back! Thank you.
SUSANNE R.Everything was done very professionally and in a timely manner..
Danny E.Very helpful, friendly and courteous staff. I will definitely rent here again. Thank you!
Brett B.Very very customer service oriented. Smooth easy no surprises
BRIAN G.You all were great - Friendly and helpful! Keep up the great customer service!
TIMMY E.Service was excellent. Customer parking could be improved upon... but not a serious issue in good weather.
John B.It would be great if the trailers had tongue jacks to make it easier to hitch and unhitch the trailer
JAMES K.Price was lower than I expected!
WILLIAM J.Excellent
GERALD M.everyone friendly and helpful.
CHRIS D.I didn't get a dolly that I paid for
Debra S.The staff is great. Keep it up.
KIP H.NO
Richard C.She provuded grear service
JEFFREY I.All good as always
GERALD M.Liz and staff are great to work with. We popped in without a truck reserved to see if they had anything available for a last minute short move. No problem, truck available, few minutes of paperwork in the office, and we were all set up. We did attempt to return the truck late at night after business hours, but the UHaul app and my phone didn't seem to like each other. The next morning, Liz completed our return without an issue. Great Service ! We now have a reservation with Liz and staff for our BIG move. Thanks !
Richard S.Nothing.. Was completely satisfied with my experience.
DANNY E.All was good thank you no complaints
Lori K.Everything was great and folks were very personable
WAYNE M.Liz did a great job.
JERRY S.Staff were very kind and helpful!
MICHAEL B.The app was not working properly when I checked-in to get the truck, but Liz was able, as always, to work through the problem. She was also very patient with a customer that had reserved a trailer for Monday, but was trying to pick it up on the Friday prior to his reservation date. The trailer was not available on-site, since he had not reserved it for Friday, however, Liz contacted another site to get the trailer to her site on Friday. Liz goes above and beyond to provide the best service.
GREGORYADAM R.Liz is a pleasure to do business with. Very professional and explained everything well.
LESLIE D.Great customer service!
DAVID R.The roof of the truck leaked during the rain! It appeared that someone attempted to repair the leak before. Our furniture was soaking wet when we arrived at our destination. The agent at this location was excellent to deal with! I would definitely recommend this location to others.
BRIAN M.Vehicle was well maintained. The owner made sure we understood the conditions of the vehicle rental and that we had everything we needed to make our move as easy as possible.
Joyce L.Very people friendly and professional would recommend
Benny M.Very helpful and kind
Debra M.The ladies were super helpful, friendly, and excellent drivers (backed up the 26 foot truck into its parking space expertly!),
James F.The manager (Liz) was very helpful, please recognize her for outstanding customer service!
BRUCE P.Liz was friendly and attentive. Very easy process .
Tammi H.Liz was awesome to deal with easy and helpful. Will use her in the future
DARYLROSS S.Liz was very helpful and friendly she also answered all my questions
SUSAN A.Drop off with mobile was good.
ANDREW G.Liz was welcoming and amazing, it was a fantastic experience!
Gavin G.The only thing I was unhappy with was the online ordering. They charged me and delivered things I had ordered previously. The San Casa site had nothing to do with that. The lady at San Casa was Great !!!
Thaddeus G.Very helpful and friendly service.
KIMBERLY C.I don't have any recommendations except apparently UHaul Corporate needs to improve their booking software for these folks to use. It was clearly causing issues and slowed down my checkout procedure. Not a problem today, but I could see it being a serious issue during season for these nice ladies. They were very courteous and apologized profusely for the glitchy computer system. We won't hesitate to use them again.
STEPHANIE T.Nothing. Keep up the great work! The customer service level was beyond 5-star!
MICHAEL C.