Customer Reviews for U Store It
(U-Haul Neighborhood Dealer)

1,288 reviews

6462 San Casa Dr   Englewood, FL 34224

(941) 460-2785

Hours

  • Mon–Sat
    9 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(941) 460-2785

6462 San Casa Dr
Englewood, FL 34224

Services at this Location:

Hours

  • Mon–Sat
    9 am–4 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Renae C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

All around incredible experience. All customer service was excellent

JASON V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

I would recommend it any time

Najera E. 
Rating:
5.0

Great service

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

The woman in the office ( i feel terrible that i've forgotten her name) she was amazing and extremely helpful. she is a true credit to your company!! also a woman named Lasinda (not sure on spelling) who works at the facility on El Jobean Rd, Port Charlotte, Fl location, was EXTREMELY helpful as well. Both of these women are amazing employees and a true credit to U-Haul!!

David W. 
Rating:
5.0

Very friendly service. A true value for the money. Would definitely deal with this company again.

Judy K. 
Rating:
5.0

I was never told that I would have to return the truck by 9am on Friday? I was told that it must be returned by Friday. I was charged for an extra day and I would like a refund.

Sergio R. 
Rating:
5.0

Great staff! Very helpful and informed. Great supply of equipment. Whenever we need U haul equipment we will use U store it. And they are very friendly

Randall B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The Englewood - San Casa location and staff were very accommodating, particularly to my requested changes to the order. The online reservation system accessible to me and that which the location staff used were NOT THE SAME - pricing was about 30% higher on the system used at the rental location. The owner honored the "online customer-access" pricing.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Dominique M. 
Rating:
5.0

Great service

Lisa D. 
Rating:
3.0

First of all not happy the self check in was NOT ready as expected!! I had several people depended on the correct pick up time. I was paying people (by the hour) to help me move…truck was delayed almost an hour, after several calls to customer service to help us. It was a very FRUSTRATING experience! I have used uhaul several times this year & this was the worst experience!! Number two, this truck should be retired! Lots of documented damage before we took it out! I would expect at least HALF REFUNDED back to my credit card for my INCONVENIENCE! Thank you Laura Theisen 845-389-0209 LTYESUN@GMAIL.COM

Laura T. 
Rating:
5.0

Still recovering from hurricane damage

Chip F. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

I think your facility could use a little updating The office is small No room for customers when doing rental agreement

Steven D. 
Rating:
5.0

The doors were very hard to open and close not the front doors but side door and back double doors do not work properly

Debra R. 
Rating:
4.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Georgios G. 
Rating:
5.0

Great service

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Tomer S. 
Rating:
5.0

Very friendly staff in the office; great customer service!!

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Good

felix D. 
Rating:
5.0

Liz was exceptional at helping to get things organized and so very personable!

Sharon M. 
Rating:
5.0

Liz did an excellent job as Item I purchased, a UTV, seller of UTV for initial rent of auto Transport, did not furnish his address on date I was to pick up UTV so had to cancel 1st rental which Liz was great about. Next day, finally got address from seller and Liz again helped me to rent auto transport, did all the hooking up for me and was still at work when returned at 7:30 PM same day and again unhooked everything for me. This business is very lucky to have a manager like Liz. I am a Vietnam War disabled 100% veteran. I was so happy to work with her as she made everything so easy.

gary J. 
Rating:
3.0

Chairs to sit down.

william L. 
Rating:
4.0

Great service

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
4.0

Great Krista

Lisa D. 
Rating:
5.0

Your doing fine now Don't fix what isn't broken

paul V. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Janelle A. 
Rating:
3.0

Customer did not leave a comment.

KATHRIN M. 
Rating:
3.0

Confirmation letter had pickup for PM instead of AM, This led me back to the convenience store that I made the reservation. He showed me on the computer that the order was put in correctly. He then told me that I had to get the truck at another location. Was not very happy at that point, I then drove to the other location and got confirmation that they would have the truck.

mark R. 
Rating:
5.0

Liz was great and works her #$@ off

Dennis H. 
Rating:
5.0

WE HAD GREAT SERVICE. TRUCK WAS CLEAN AND NEW.

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Diane R. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
4.0

keep up the good work! thank you

Kevin P. 
Rating:
4.0

Krista was great as always

Lisa D. 
Rating:
4.0

Very nice staff and helpful

Dawna P. 
Rating:
4.0

Customer did not leave a comment.

Paul Y. 
Rating:
4.0

Wet nice and helpfully

Percy M. 
Rating:
5.0

There is absolutely nothing that needs to be done at this location. Liz and Krista are OUTSTANDING in every way possible. These ladies Rock the Englewood are as far as Storage, Box purchase, U Haul rentals and so much more. They will never mislead or guide you incorrect. If you have a question, they once again go above and beyond as a Dealer for U Haul to help and satisfy customers. Rock it Ladies

liz S. 
Rating:
5.0

Walked into the u store, out the door with a trailer shortly after. Very happy with the price and service.

larry R. 
Rating:
5.0

Liz was great, she was very knowledgeable and very efficient. I would definitely come back to this location for any rental needs!

Bill B. 
Rating:
3.0

Customer did not leave a comment.

ED R. 
Rating:
5.0

The woman(didn't get her name) who I checked the uhaul out with was so kind and courteous, and answered any questions I had.

Amy H. 
Rating:
5.0

No improvements needed; this was a very smooth transaction and friendly service. Thank you so much!

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Grace D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Best uhual in town, friendly staff, Fast customer service. Would recommend

Simon S. 
Rating:
5.0

Always helpful at this location

Grover C. 
Rating:
5.0

Customer did not leave a comment.

tracy M. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

The two ladies running this operation are very professional are fun to work with. They take their time to make sure things are accurate.

EDWARD H. 
Rating:
5.0

Liz was very helpful and the rental was in great condition! Thanks!! :)

Doug M. 
Rating:
4.0

Customer did not leave a comment.

JESTIN C. 
Rating:
5.0

Liz was very helpful, kind, and generous to us at a time when we needed help. Thank you!

Stephen I. 
Rating:
5.0

The girls that operate the office at this location are so helpful and kind- they do a great job!!!

RICHARD D. 
Rating:
3.0

The staff was very friendly and accommodating.

Jeffrey C. 
Rating:
5.0

get the agent some help, she worked very hard to accomodate all the customers

Ed Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Nothing everything was great! The ladies in the office were awesome thanks for taking care of me! I will definitely use them the next time I need a U-Haul:-)

Nancy H. 
Rating:
5.0

These ladies are just a blessing. Helpful-kind and knowledgeable.

Charlotte S. 
Rating:
5.0

The office was very friendly and helpful.

Ron G. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Best service ever

Ross H. 
Rating:
4.0

Customer did not leave a comment.

jimmy G. 
Rating:
5.0

Staff at UStore It are very awesome. responsive and helpful! I had a very smooth transaction with zero drama. I will definitely be using them again! Thank you!

Gordon C. 
Rating:
3.0

Office is small and could use updated

Grace D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Those ladies did a great job with all the pressure Ian put on them for people needing trailers and trucks. Well done ladies. I was in several times to get boxes. Not once did I see these 2 ladies get upset with anyone.

Glenn S. 
Rating:
5.0

Krista was delightful at UHaul in Englewood, got me off and running. Really came through for me in the midst of all this Ian hurricane stuff.

Daniel S. 
Rating:
4.0

Krista was great

Lisa D. 
Rating:
5.0

My experience was top notch. These women are rockstars.👍✅😎

Charlotte S. 
Rating:
5.0

The day we dropped the U-haul trailer we were attacked by a very rude man he has a storage unit which doesn't have a door just tarp. He could have caused an accident. He thought we were stealing but we were dropping off the trailer.

Luiggi L. 
Rating:
4.0

Customer did not leave a comment.

Eddie S. 
Rating:
5.0

All went smoothly. Pleasent staff.

William F. 
Rating:
4.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Liz was so helpful and kind. We would not hesitate to use this location again as needed. Thanks so much. Scott and Jana Baroa 11/1/22

Scott B. 
Rating:
5.0

Krista was great in customer service

Virginia W. 
Rating:
4.0

Building was damaged from the hurricane but still operational.

Dan L. 
Rating:
3.0

I do not know what this location looked like before the hurricane, but it was not as inviting as the other two locations I dealt with, but the lady was very nice. Your scheduling phone # did extend my return date by a day when the storage unit did not have my correct size when I attempted to unload on Sunday, but I returned it by 1pm that day.

Danny L. 
Rating:
5.0

Great service and great people to work with.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Cherylene A. 
Rating:
5.0

Very friendly and helpful associates at the Englewood location. Picking up a truck went very smoothly and in a timely manner.

Charlene C. 
Rating:
5.0

Staff goes out of there way to accommodate your needs

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Tomer S. 
Rating:
5.0

Absolutely Great customer service

michael D. 
Rating:
4.0

Rented the trailer one way from Englewood Fl. to Big Rapids Mi. All went well until a gentleman at a Windys mentioned to use the trailer had no lights on the left side. We found a U-Haul stop, I believe, it was in GA. who looked the trailer and car wiring over and determined the trailer may have had a short in the wiring and caused the left side of the trailer wiring harness to blow a fuse. they did not know where the fuse might be located in the car but offered another trailer for our remaining trip but we would still be without left side trailer lights. We completed the trip with no left side trailer lighting and our drop off location in Big Rapids Mi. said hey would check the trailer out begore putting it back into service. Ed Z

Edward Z. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

I would use them again , the service was wonderful. The lady polite and knowledgeable. Very helpful

John F. 
No reviews have been submitted for this location.

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