Customer Reviews for U Store Lake Orion

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Store Lake Orion

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Jered B. on

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Mario A. on

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Thomas P. on

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VERY NICE AND HELPFUL PEOPLE! GREAT EXPERIENCE.

Nancy D. on

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I am going to contact U-Haul directly to complain that I reserved a 26 foot truck, they gave me a 20 foot that was not adequate for the items I had. Do not reserve one and substitute another,

Dennis D. on

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leszek D. on

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bruce B. on

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Mario A. on

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RACHEL S. on

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The lady serving me was nice and the truck was fine to drive, but because of the previous person being so late to pick up the previous truck I had to pick it up a whole hour late, got charged for gas even though I put gas back in, and was offered no money off for it being so late to pick up

John T. on

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Mark K. on

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Jennifer J. on

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I can not recall the young ladies name who works at the storage place I reserved the truck at, but after calling 3 other places in Lake Orion who also had hauls and being treated like an inconvenience, she had me set up in less than 10 minutes. She made a difficult situation much easier!!

BRIAN G. on

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The truck I rented has very loose steering and needs to be addressed

John B. on

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Lake Orion G. on

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Alan R. on

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Quick and easy in and out fast!!

tim N. on

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Nothing, everything was great.

JIM T. on

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Shelby was very helpful!

Jason H. on

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Gale G. on

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Nothing..Shelby handled everything!!

Gregory G. on

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Donald B. on

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Andrea W. on

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Darius W. on

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Mark G. on

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Elizabeth A. on

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James J. on

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So my drop off location that I picked online was never applied for this rental. I went to expected drop off location and was told I needed to go out of my way (again) to another location to drop it off ( which was church st). Was told it was being picked up by next customer that day. Arrived no one there. Had to meander a serpentine to backing it up into an available spot. Next day never got a call that it was recieved ok. Then stood in line to not even get a confirmation of dropping it off. Gal was overwhelmed so I politely accepted it was checked in, no paper copy given. The trailer was suprisingly still there. So did that other customer really need me to drop it off the previous day? I will never recommend uhaul ever. I am a large public business owner and will pass my poor experience on to others. At checking in had to redo all the information that I had given online again.

Norman M. on

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Sheila J. on

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Great customer service

michael B. on

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It’s not about the location, it’s the mess u guys create at these satellite locations. I had a reservation for a month and the pickup location was changed 3 times, the equipment changed from a 12’ that I wanted, to a 15’ to a 20 ‘ 4 hours before my scheduled pickup. U ran me, the CUSTOMER, all over the city because u couldn’t provide the equipment I wanted at the place u promised! Terrible system and service. Always the same, last minute changes and disappointment. Your real problem is these people who run their main business at the location and have uhaul as a sideline could care less about the uhaul customer. They take no responsibility for the rental process nor do they care. Cody at the highland rd told me 4 hrs before I was to pick up the vehicle that the person that had it was not going to return it because he still needed it, so I was out of luck. His solution was “ you’ll have to call uhaul I have nothing to do with reservations”. When I called the corporate reservations line they were great, promised everything, unfortunately there’s no followup or accountability with the morons that run the satellites. Piss poor system, your service stinks!

DAREN L. on

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Trailer had damage from previous accident but was drivable. Wheels didn’t appear aligned correctly.

David M. on

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None, the experience met all my expectations.