Customer Reviews for U-Box of East Stroudsburg

Rating:

3.0

East Stroudsburg PA Location exclusively: Carmen (Driver) was excellent and very knowledgeable. Issues I had was with customer service and getting to the right department to resolve my concerns/issues. I was quoted a specific price that included all taxes/fees for two uhaul containers and was informed if the second container was not needed, I would be given a refund/credit. The driver (Carmen) picked up both the full and emptied container(s) and scanned into system. I called the uhaul scheduling number in Stroudsburg PA and informed customer service rep (Christal) that we only needed the one container and asked how we would receive our credit for the empty container. She explained that it could take a few days to work its way into the system and if I did not receive a credit that I should call back. This seemed reasonable at the time. A few days passed by, and we received an automated email stating our CC would be charged $2,600, which was 600 more than our quoted price for the two containers. I placed another call to the uhaul scheduling department and spoke with (Christal) again and she was less than helpful and quite condescending in tone. She kept repeating the same information from original order and offered no solution. Basically, telling me that the one container shipped (is in transit) and she cannot do anything on her end. In my mind this was basic math. I had an order for two containers with a transportation price of $2,006 but was charged $2,600 for shipping one container to Palm Bay Florida. Why is it almost $600 more than original quote?? Making a long story short, I was given the run around and wasted much of our time as the customer(s) trying to get a credit back that was due to us. I finally managed to reach a manager, and she saw my point and decided to do the credit on her end. To be honest, I accepted the $1,032 credit but thought we would receive a larger credit as I thought it would be a credit for the cost of the container which was $1,532. We just found it to be a frustrating experience. On a side note: I also think that customers should not have to call uhaul to confirm their order and get their two-hour window for delivery. It should be a uhaul rep texting and/or calling the customer to make the arrangements. This would enable a more seamless operation; in my opinion.

Rating:

1.0

originally my box was picked up on the 29th of June and i just got it on the 17th of july - almost a whole month. the staff was friendly but not always helpful - multiple times i called and got no answers as to where my box was or how much longer it would be until like the 4th time i spoke to someone and then they’re telling me my stuff will be 5 days late because it was promised to me on 12th of July. even though they were wrapped and put in secure spots, stuff was broken to where i had to throw it out - a tv, a lamp, some picture frames, cups - which is also my fault in a way because i didn’t get the insurance but i just wanted to let you guys know that these items were wrapped and placed securely but still broke throughout transit. the communication throughout this transaction was terrible and i genuinely did not enjoy this experience whatsoever which sucks because nobody i spoke to ever had a bad attitude, it just simply seems like focusing on communication and everyone being on the same page would make things better. i was told by u haul i’d get $50 back for everyday it was late and i hope they follow through because this was unsatisfying to say the least. also the app is terrible i had little to no updates until i’d have to call with questions and after we’d hang up then the app would finally update.

Rating:

5.0

Nothing. I had a fantastic experience all around! From the beginning to the very end. Communication and ease of getting information and making changes was top notch!