Customer Reviews for U-Haul Moving & Storage At Summer Ave

Rating:

5.0

The guy who would have helped hook up the trailer had suddenly called out, but our customer service rep jumped in, and we watched some videos and learned the process together quickly. It was also raining, so it was an adventure. Good customer service!

Rating:

4.0

The cashier that helped me was quick and friendly.

Rating:

5.0

Thanks

Rating:

1.0

Didn’t visit unit at all-booked for my daughter-poorest of any customer service imaginable. Experience in dealing with staff here was very poor, unprofessional, deeply unpleasant. Wouldn’t recommend this facility based on employees service not even 1 percent. Had to answer questions despite not having any idea of location in order to submit this review!!!!

Rating:

5.0

Good service

Rating:

3.0

Desk people not rated high, men out in yard were graty

Rating:

5.0

Outstanding staff at the Summer location. Super easy rental and return process. 10/10

Rating:

5.0

Nothing

Rating:

5.0

All employees were very helpful and curtious plus informative.

Rating:

3.0

Well you can start by cleaning the windows and mirrors before the trucks leave the velocities to make it safer for the driver getting on the road. Before loading my stuff I had to wash the glass inside and out so I could see backing in the driveway.

Rating:

5.0

Very nice, polite and helpful employees. Easy to get gas rite next door before returning the truck. Great hours.

Rating:

5.0

Especially noteworthy was one staff member who went beyond her scheduled hours (whether on or off clock I don’t know) to assure that we closed out successfully.

Rating:

4.0

The service at the Summer Avenue center is very good. People are very friendly and helpful.

Rating:

4.0

Don’t know really, because it’s very simple and convenient to rent a vehicle from your company.

Rating:

5.0

Have atlease 30minutes grace period on return

Rating:

3.0

Took a very long time to tent the car hauler. Nobody seemed to understand why at the rental location I never did find out why but it took too long.

Rating:

3.0

Attendance was good.

Rating:

5.0

They were very helpful and kind. The lady that helped me made me laugh really hard, too. Thank you! Moving is a tremendously exhausting chore, but it was great to have a good laugh before I got started.

Rating:

3.0

i called to ask a question about being late returning avehicle .i was told one thing over the phone .iwas told some thing different when the vechile was returned .

Rating:

5.0

Just keep up the good work!! Thank you!!

Rating:

1.0

Customer service was poor!!!

Rating:

5.0

Nothing everything was on point

Rating:

1.0

Manager made extending a headache and very argumentative..locked keys in truck on the last day spent all morning trying to get in paidnfor protection yet it didn't cover lockouts wtf it said lockouts covered had to.call regional and corporate becuz they took our uhaul when we were teyng to extend since being locked out all morning would love to see the manager fired cause she's not a good image for the place

Rating:

5.0

This location was the second location but the 2nd confirmation I had for that day after a walk in request . The staff at the Summer Ave. location was AMAZING! Aretha and her ladies at the counter did all they could to help me with the troubles for the day. I had been to a previous location where I was immediately told they had nothing for me, before they even knew what I needed or why I was there. Then I reserved a truck over the phone and it happened to be at that location (7399 Hwy 64). When they saw it was me, they said they did not have a truck even though 5 were sitting out front at the time. I called to make another reservation and they put me at the Summer Avenue location. When I arrived they did not have a truck available either due to the previous customer had not returned it yet. Ms. Aretha and I spoke and she quickly began giving options for me to get a truck. We compromised for a smaller truck and were helped with genuine kindness. It only took us about 2 1/2 hours to use the truck and we returned the truck easily. If it were not for this location and staff, I believe I would have never used U-Haul again. I am still waiting to hear from the scheduling office of the 7399 HWY 64 location. There is a 50 guarantee and after 3 attempts, I still did not get what I reserved at the 1st location nor did that location even attempt to help me.

Rating:

2.0

I need help with App for pictures and the mileage was wrong. The sales clerk had did not help me at all. And told I was the person to have issues. The trucks steering wheel was cocked and drove poorly

Rating:

2.0

Was very chaotic was told many differing directions and were no help when it came to disconnecting the trailer

Rating:

4.0

Interior was lightly dirted but the truck worked well.

Rating:

4.0

I actually rented from the Germantown, TN location, but when I went to confirm, they said I would need to pick it up at the Summer Ave location in Memphis. Worked out ok, but it was a long drive to Summer ave.

Rating:

1.0

Picking up the truck was a breeze and the associate was friendly and efficient. When I returned the truck that evening two black women set inside the store after I had asked for assistance for over 20mins. I was told there was a guy outside and he was the only one that could checkin the truck so that I could change my payment method. He was already helping 3 other customers and even when he called over the radio for one of them to come and assist they both continued sitting occupied on their personal cell phones. The two ladies out right refused to get up off their butts to help or do their jobs.

Rating:

4.0

Rented furniture blankets were bundled nicely; however, when we opened them, they were damp and smelled like cigarette smoke which filled the entire truck and our belongings.

Rating:

5.0

The customer service representatives were great!

Rating:

5.0

Nice service

Rating:

5.0

The U-Haul app was super slow when returning rental truck. May need to update that process. Other than that everything went smoothly.

Rating:

1.0

Double charged overdraft my checking account

Rating:

4.0

Have a back up way to check in and approve vehicle. Cell phone service in the area is bad and the trucks are too far away from the building to get a good wifi signal. Having a non electric back up method to check in and get vehicle would be nice. Otherwise, staff was nice, helpful, and friendly.

Rating:

5.0

Can't think of a thing. Everything went extremely well.

Rating:

2.0

U haul ripped me off so badly. I payed over 400 dollars to rent a truck for 6 days, the amount of driving i did in said truck was MINIMAL-no more than 200 and thats pushing it. I get the reciept emailed to me the day after i returned the truck and yall are claiming i drove 600 MILES. SIX HUNDRED. And now im being charged an additional 461 dollars!!!!! And theyre saying theres nothing to be done they didnt inform me that i needed to take pictures of the odometer, etc. This is absolutely insane and fucked up. Never again. Theres no reason it should cost me or anyone almost 900 dollars to rent a uhaul for 6 days when i only drove when it was absolutely necessary and i never traveled more than maybe 15 miles away from my home. Ludicrous.

Rating:

5.0

I know it was cold outside when I returned the trailer. You would think the person receiving the trailer would be in a hurry to get OUT of the cold. He walked so slowly it was pathetic. He was polite, just very slow walking. The lady at the inside counter was very helpful & effecient!

Rating:

1.0

Made a reservation at a location I have used before. The location was changed by your system and at the time I requested, 5:00 pm on Sunday, 01/19/2025. I showed up and the place was closed. I drove to the Summer Ave location in Memphis while speaking to 3 different of your customer service people. The people at Summer Ave just said they were closing and wouldn't help. The third person reset the reservation for the next morning at the Austin Peavy location, although I needed to pick up the transporter Sunday night (early departure). They claimed I had been called to come in by 4:30 pm to pick up the transporter, but I found out on Monday they had put in an incorrect digit and I didn't receive any calls or texts. Monday I went to Austin Peavy at 07:00 am just to be sent to Summer Ave. I did get the transporter, but the yard crew person was slow and had to try to use 2 trucks to move a transporter out of the way to get to mine. It has always been a real mess dealing with the Summer Ave locations. Not friendly and a careless attitude towards customers. This event was a really bad experience. However, at Greenbrier, the two gentlemen were eager to hjelp and did an outstanding job. I guess my bad experience is just a Memphis Tn issue.

Rating:

5.0

Excellent!

Rating:

3.0

The rear two tires on the car hauling trailer were low of air by almost half one was at 26 pounds and one was at 23 pounds. I assume the company would’ve checked these ahead of time I did not notice until I stopped for fuel and seen them smoking. I had to call for a tow truck to put air in them.. I actually would appreciate a call back in a small refund for my inconvenience . You can contact me at 810-691-8373 or respond through email at Mikestod@yahoo.com

Rating:

5.0

I found everyone to be extremely polite and helpful. Very rare but refreshing to find in todays workforce.👍👍👍

Rating:

5.0

Very fast

Rating:

5.0

Staff is very professional and organized. Love this U-Haul location and I will use them every time I need this service. No doubt.

Rating:

5.0

X su buena atención y sus equipos excelentes

Rating:

5.0

Your customer was outstanding on Summer ave. Outstanding job at the counter. District Manager JL.

Rating:

4.0

This U-Haul location is great, trucks are always clean. Check in/out always goes smoothly.

Rating:

5.0

The customer service agent was fabulous. Thanks U-haul☺️

Rating:

5.0

Ms. Aretha worked with me to keep from losing my storage after experiencing a difficulty in my finances. I am very grateful! Thank you again Ms. Aretha!

Rating:

5.0

I hate I could not get there to retain my belongings

Rating:

5.0

The young lady who helped me was extremely pleasant and helpful.

Rating:

1.0

I was informed that The Summer St storage facility had 10x20 units available, upon arrival there wasn’t any available, @ which time I decided on a free smaller unit I fell and injured myself, and later informed that I couldn’t make a report and offered to settle my claim by.removing my belongings from storage unit within 24 hours very mean and unprofessional staff hopefully I will never encounter U-haul again or recommend very disappointed about my entire moving experience, thank God it’s over however, my arm is still in much pain. Thanks for your efforts, however I was not impressed at the same time. Is there anyone who could reach out to me in reference to my injured elbow from mine avoidable accident at the summer facility for which I was offered no condolence

Rating:

5.0

The staff members are caring and friendly! They have truly helped me and my family during this move and transition.

Rating:

5.0

Awesome experience. Mrs. Aretha is the best

Rating:

5.0

I would like to recognize the two young ladies working on my arrival for pickup of my rental equipment and storage from the U-Haul facility on Summer Avenue. Although I do not know their names I will describe one as younger and short young lady working the desk and another the lot, nicknamed Snoop. I just want give them their props, they handled my needs well and took care of the customers who were waiting in line.

Rating:

5.0

They were rude in the beginning But everything went well at the end of using the uhaul. Thank you . I like uhaul. Good place to keep ur stuff at .

Rating:

5.0

The Staff went above and beyond to take care of my needs

Rating:

5.0

Thanks for taking great care of our “stuff” all these years Everybody we interacted with over the years were very helpful.

Rating:

5.0

Continued doing the thing that you're doing it working.?

Rating:

3.0

The price i was charged was not the online listed price. The counter person was rude about it, and said to go elsewhere is i didn't want it for their price.

Rating:

4.0

I would most deconstruct use them again

Rating:

4.0

Aretha was very helpful

Rating:

5.0

Our confirmation, receipt no. 242124, for the Austin Peay location was not honored. This was very frustrating with movers about to deliver and no place to store . The Summer location was located through your reservations as I’m driving to find somewhere quickly.

Rating:

5.0

I didn’t need the storage

Rating:

4.0

A elevator was needed

Rating:

1.0

Gave me a unit, then come and tell me she gave me the wrong one. I had to load my stuff back into the trailer and move to another unit, when I had unloaded all but two items in trailer. Not good service,!!!!!!

Rating:

5.0

Keep up the good customer service

Rating:

5.0

The best staff great customer service very helpful.

Rating:

5.0

My experience here was absolutely phenomenal. I had a crisis and needed immediate help. Ms. Aretha and the staff provided exceptional customer service. I am forever grateful.

Rating:

4.0

Was a really nice space, COOLand clean, which was what I wanted. Staff were helpful. The only complaint I have is the garage doors only worked one time, and the card readers are really hard to use and VERY confusing (have to swipe twice and often didn't work). Check-out was easy. Thank you!

Rating:

3.0

The reason I gave you an average rating because you told me if I would set my payments up to be automatically drafted from my credit card that my payment wouldn’t increase and my payments were increased twice after I set my payments up on auto draft.

Rating:

2.0

Some the staff was friendly and helpful and some were awful with very nasty attitudes

Rating:

5.0

Staff was great and efficient when my unit wasn’t available in the system the young lady immediately spoke with her manager and they were able to get the storage unit for me and once I unloaded my items into the storage unit then I was able to turn in the Uhaul my move was effortless and convenient. Thanks so much

Rating:

3.0

No complaints except upon move out saw roaches/roach eggs on my belongings.. for $140 a month you'd think pest control would be taken care of. Had my stuff stored here while I was waiting on my house to be ready for move in, and now after moving in all of my belongings to my home and out of the unit, I have had to call an exterminator to ensure that my house does not become infested with roaches. Other than that, I have no complaints, staff is nice, facility is secure and otherwise clean.

Rating:

4.0

I found a few rat droppings on my stuff

Rating:

5.0

Being a former Uhaul emplyee for plus 5years. I know with just a handful of folks working it's diffilcult to keep work space kept & clean but not impossibile with the right team. I was impressed with my intire experience at the Bartlett Uhaul. From the Store mngr & team keep up the great work!

Rating:

3.0

One young lady that worked there was not friendly at all and seemed to not care about anything and that’s not a good look for a company

Rating:

5.0

No problems with anything or anyone there

Rating:

1.0

The hours of operation are the worst if you say you are closing at 8pm don’t lock your doors at 745pm and say we close come back tomorrow

Rating:

5.0

Great facility and staff

Rating:

3.0

My only problem was it said the lock was free but the lady still charged me for one

Rating:

5.0

Staff friendly and very helpful

Rating:

1.0

Constantly bantered about payments every couple of days. SEND LESS MESSAGES

Rating:

5.0

It would be more secure if the sensor for the outside door was adjusted so it doesn't open every time someone goes through the door to the garage.

Rating:

5.0

I would most definitely Recommend UHaul to others!! No problem with my move in. Outside of wishing we had an elevator!! No complaints!!

Rating:

4.0

Always well lit and clean. Never had an issue with my storage facility.

Rating:

5.0

Great experience at this location. Great staff! Great customer service and they were very patient with me. The building was easy to access and always clean when I came there. I would recommend this U-Haul storage location to anyone!

Rating:

5.0

Need more knowledgeable employees

Rating:

5.0

Nedd mor train staff

Rating:

5.0

Great storage space, great people!

Rating:

3.0

Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.

Rating:

2.0

Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.

Rating:

1.0

Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage

Rating:

1.0

The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.

Rating:

5.0

The truck was clean and ready to go.

Rating:

3.0

You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7.95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....

Rating:

5.0

Everyone was very helpful.

Rating:

2.0

I had a good experience with my move-in process. But my experience with them now is very poorly.

Rating:

3.0

Most of the workers at this location are rude it’s incredibly unbelievable there are very few that actually have customer service skills I couldn’t wait to move out so I wouldn’t have to deal with any of them ever again. The night I moved out a white lady working cause I don’t have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I’ll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I’m just glad it’s over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y’all are the worse.

Rating:

5.0

The staff at summer location all gave excellent customer service.

Rating:

5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Rating:

5.0

Great experience!

Rating:

5.0

Kinda too expensive storage fee

Rating:

2.0

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn’t do it. Just very unfriendly people working there and will not be using them in the future.

Rating:

5.0

😍😍😍😍

Rating:

3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

Rating:

3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

Rating:

1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Rating:

3.0

Your clerks and the men that assist customers with the trucks aren’t very friendly. I will not return to this facility.

Rating:

2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

Rating:

3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Rating:

1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

Rating:

5.0

♥️👍

Rating:

5.0

Clean, nice, accessible, efficient-- great experience!!!

Rating:

4.0

Made recommendations based on our needs. Thanks

Rating:

4.0

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

Rating:

1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Rating:

5.0

No Complaints. Everybody was helpful and friendly.

Rating:

5.0

Thank y’all!!

Rating:

2.0

Customer service needs to improve, attitudes from last year in July did not change to better. I’m thankful that l was able to contact the president

Rating:

5.0

Professional and helpful staff. Facility is well maintained.

Rating:

1.0

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Rating:

5.0

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Rating:

4.0

N/a

Rating:

2.0

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Rating:

4.0

Very responsive to needs. Thank You

Rating:

4.0

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

Rating:

5.0

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

Rating:

5.0

Good people, good service

Rating:

5.0

Everything was good service and I will use the service again if I need it.

Rating:

3.0

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Rating:

3.0

N/a

Rating:

1.0

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Rating:

5.0

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Rating:

5.0

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Rating:

5.0

They were exceptional

Rating:

2.0

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Rating:

3.0

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Rating:

5.0

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Rating:

5.0

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Rating:

3.0

The staff could be friendlier and provide better customer service

Rating:

2.0

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Rating:

5.0

Glad to have been able to be a patron at U-Haul storage on Summer.

Rating:

5.0

...

Rating:

1.0

Counter help was too slow and not interested in her job

Rating:

4.0

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Rating:

4.0

They were helpful, courteous, and accommodated all the snafus in my schedule.

Rating:

5.0

Kenneth and his team were very helpfull with all our needs!

Rating:

3.0

Some of the workers are extremely unprofessional

Rating:

1.0

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Rating:

5.0

Service was great.......fast and polite!

Rating:

2.0

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

Rating:

5.0

Staff was very helpful and courteous.

Rating:

5.0

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Rating:

4.0

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

Rating:

2.0

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Rating:

1.0

Unfriendly and made us feel we shouldn’t be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Thank you.

Rating:

5.0

The staff was helpful and nice.

Rating:

2.0

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

Rating:

5.0

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Rating:

5.0

Good centralized location!

Rating:

1.0

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

Rating:

5.0

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

Rating:

4.0

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

Rating:

5.0

They did an excellent job. Well run.