Customer Reviews for U-Haul Moving & Storage Cicero North Syracuse

Rating:

5.0

The check-in person was very accomodating and thorough. Same experience upon return and the trailer I rented was a very sturdy trailer.

Rating:

3.0

The facilities were good the staff was very friendly and knowledgeable. Only complaint was trying to get out onto the main road

Rating:

5.0

Phil is great! The other employee that I dealt with was uninformed and not very professional.

Rating:

4.0

Storage unit was clean, but I had a hard time with the rollup door, pulling it up. I think the rollers in the track should be greased.

Rating:

5.0

Phillip Garofalo was very helpful. He was patient, kind, and knows his job very well.

Rating:

5.0

Pick up was easy and quick.

Rating:

5.0

Excellent

Rating:

5.0

All Good!

Rating:

4.0

More pickup trucks

Rating:

4.0

The computer system was down but they were excellent. That’s the only reason I didn’t give them excellent. They still were great.

Rating:

5.0

The employee was very helpful and efficient. He recommended what would be best for my situation and walked me through all the details of the premises and how access works. Great employee, great service, great place.

Rating:

5.0

Excellent service in and out

Rating:

3.0

The equipment I rented was not safety checked. The wheel strap was lodged into the wrench taking 3 men and 2 crowbars to release. Also the slide ladders were dragging on the ground once the car was put on because the wheels on the tow trailer did not have enough air in them

Rating:

4.0

Great customer service!

Rating:

5.0

Rental was reasonable. Mileage ratee was a bit high.

Rating:

4.0

Inside of windshield was a little dirty and made it harder to see at night. Other than that, fast and good service. I will return as a customer again.

Rating:

5.0

Easy drop off, it was nowing and just before closing time, the team there was fantastic! made the drop off very easy!

Rating:

5.0

Nothing

Rating:

5.0

Everything was ready and very little wait time to be on the road

Rating:

5.0

Nothing

Rating:

5.0

Blizzard on original date Monday 2/17/25 caused reschedule to 2/22/25. Everything handled with professional, compassionate and considerate manner. I will definitely recommend this facility. I am awaiting spinal surgery..these people are 100% for treating us well. I rented local move truck and same location storage. Thanks so much. Cherie Babcock-Joy

Rating:

5.0

Phil is great!

Rating:

5.0

Very well run. Parking lot is crazy uneven in the back though.

Rating:

3.0

I realize that sometimes unforeseen circumstances occur ant times but my second rental,( your 15’ truck)When I reserved it you entire system went down so I had to reschedule, then it was one thing after another.

Rating:

5.0

extremly hard to contact anyone about anything without using the phone app no feedback on reservation for 5 days only thru my own efforts at that I was able to confirm no confirmation on reservations over 24 hours which has to be reviewed by home or regional office which is not responsive except M-F 9to5 I would recommend this location but not uhaul.

Rating:

5.0

could not be better

Rating:

5.0

Thank you to Mike for explaining the equipment and service so thoroughly. I also loved driving the cargo van so much that I wish I had one of my own, beautiful vehicle. Thank you

Rating:

5.0

Wipers needed to be replaced chose the worse day had a snow squall going on but no problems with truck

Rating:

4.0

Truck was well past its prime.

Rating:

5.0

Everything was just fine

Rating:

5.0

The staff was great had to reschedule my pickup day and changed the time I was going to pick the truck up. Overall it was a pleasant experience.

Rating:

5.0

Experience could not have been better.

Rating:

5.0

I was very happy with service.

Rating:

5.0

Everything worked, clean and neat and easy to maneuver.

Rating:

5.0

Super nice.. great experience

Rating:

5.0

Rental process was very quick and the van was clean and in great condition.

Rating:

3.0

over charged , based on what the online quote showed

Rating:

4.0

None

Rating:

2.0

This was the worst Uhaul truck I’ve ever rented. It stuttered while driving on the freeway and the drivers side door had wind blowing through it at high pitches the entire 6 hours I was driving!!

Rating:

4.0

Clean place. Nice people.

Rating:

5.0

Friendly staff, and very clean trucks.

Rating:

5.0

Both employees I encountered were outstanding! Very friendly, knowledgeable and helpful.

Rating:

5.0

Both employees I encountered were outstanding! They were friendly, knowledgeable, and helpful! Was truly a pleasure doing business there.

Rating:

5.0

Great service and great equipment thank you

Rating:

4.0

Figure out how to keep the mice out

Rating:

2.0

When i emptied my unit out there was insulation and mouse dropping all over my stuff which was definitely not there when i moved it in. The gate to get in was wide open and no code was needed so anyone could go back there. Only good thing was going inside to tell the workers I’m closing my unit out. Never again.

Rating:

5.0

It was very good , it served well and the price was great and everyone was easy to get along with.

Rating:

5.0

The one way rental and no bells and whistles. Cruise control. USB ports. Etc. really a crappy service for that money and that distance. Wasn’t my choice of location but I’d been there before. I won’t order again online. My local place (where the vehicle was originally reserved, and I still had to pick up the mattress bag because your website didn’t transfer it with the truck) told me that they had the same truck for me to make the trip.

Rating:

5.0

Excellent service

Rating:

5.0

Worker was polite. Quick to check me out and send me my online receipt.

Rating:

5.0

Great service associate.

Rating:

5.0

Nice people and nice trucks

Rating:

2.0

The truck I was scheduled to pickup clearly had something dead inside it recently or still in it. The cab and the back of the truck were literally filled with flies. The guy working didn’t seem to care. I tried switching trucks but couldn’t take the larger truck. Do to restrictions where I was moving to. He had other 20’ trucks there but said he couldn’t switch it and instead made me go clean out the flies with a broom myself. He didn’t even offer to help me. He could have easily give. Me another truck and left that one with the windows and back door open for awhile. I worked through it but was not happy about it. The truck wasn’t the cleanest. Like there was no trash it but the surfaces were pretty dirty. Definitely the worst U-Haul experience yet. Suggestion is to make sure the trucks actually get cleaned and don’t have a colony of flies in them when your customers come for pickup.

Rating:

5.0

I didn’t have a single bad experience,not with the equipment,storage,or employees. I highly recommend this location..

Rating:

3.0

The office was well lit. The area around my storage unit had no lighting, neither did the space.

Rating:

4.0

Slide on lock mechanism did not work well. Sometimes it was very hard to move.

Rating:

2.0

Honestly I wasn't impressed at all and for what u pay u would think that the units would be better my door was broken the whole time and no one bothered to fix it and Honestly if u are. A Day late they call u 12 time a day it is a storage unit not a car payment just not good at all gave it 2 stars for the simple fact that icleast nothing got stolen

Rating:

4.0

I believe everything was handled very well and in a professional manner. Everything I was told was just how the truck and storage rental was going to be . Counter help did a great job . I will be using them again , and I will reach out to friends about my experience with U Haul.

Rating:

5.0

Thanks, will use your storage again

Rating:

5.0

Renting a unit online was easy to complete and move in day was smooth and easy. Unit was clean and a brand new lock was inside the unit.

Rating:

5.0

There was a misunderstanding on two storage units that I reserved. When I spoke to the associate that answered the phone, she was courteous and understanding. She said she had to check somethings and would get back to me. She was not able to complete the transaction that day but did return a call and said she would get it taken care of. The next day she was able to complete it and responded by phone. GREAT customer service!

Rating:

2.0

The only positive was u-haul allowed me to settle what I owed before I moved out of my inside storage container. ALL of my furniture had mold and bugs all through it. King size serta icomfort mattress ruined. Solid wood table & chairs ruined to mold, dressers ruined to mold. Bugs (spiders, stink bugs, centipedes) and signs of mice. Also through the container and belongings. This is the Cicero NY on brewerton road, location.

Rating:

5.0

No problem at all

Rating:

3.0

The one thing that we were not okay with was the amount of rat poop that was all over our stuff. Other then that our stuff was safe and nothing was ruin other then seeing the large amount of rat poop that was in or on our stuff.

Rating:

5.0

Waived the fee extra miles I ended up driving after a long haul 1 way rental. The unit was large and easily accessible. The staff were amazing and helpful. Highly recommend

Rating:

5.0

Definitely recommend and also use again when needed!

Rating:

5.0

Good customer service and very friendly service 😊

Rating:

1.0

Staff was friendly and knowledgeable. Excellent experience!

Rating:

5.0

Having to pay extra for 24 hr access is ridiculous. And $60 for 5x5 is ridiculous, but we needed something immediately, but we'll be moving it ASAP.

Rating:

5.0

Everyone should be informed that there is a bathroom in the back with the storage units. My furniture was moldy when I removed it and there was some water in one of the bins that I had stored.

Rating:

5.0

Staff were friendly and very helpful and informative. Thanks for taking care of our things these past few years.

Rating:

4.0

Overall it was a good experience. Wanted a lot of information though.

Rating:

2.0

Needed to change unit after the ceiling fell out and damaged my things but after attempting to many times by visiting the workers in the office and making phone calls no change was made. I also asked several times about getting refunded for the last full month of October and 11 days of November. At the very least I wanted the remainder of November refunded since I was moved out on the 11th but have still not gotten a response. Uhaul is not the storage facility I would ever choose again or ever tell friends and family to use.

Rating:

3.0

My storage unit was infested with bugs. I stayed with insect killer and got most of them. The item I kept in your storage unit had bugs.

Rating:

4.0

I wish there was a direct phone number to you instead of a call center. I also think the price was raised too often. Sorry just my opinion. Your staff was very good and a pleasure to deal with.

Rating:

5.0

Needed a unit for a quick move. Cicero location was perfect and only a few minutes away from new place. Storage unit was overall clean and very accessible. Biggest plus was the price - U-Haul was cheaper than other close by companies.

Rating:

4.0

Job well done well. Thank you for your service.

Rating:

5.0

Our U-Haul experience at the Cicero North Syracuse location was professional and efficient. Not only will we recommend U-Haul (specifically this location) to our friends and family, but we will return as loyal customers as well.

Rating:

5.0

The storage facility was exactly what we needed. Secure and easy to access when we needed to. The staff at the facility were great- helpful and courteous.

Rating:

1.0

First when call would always get sent to the 1800 number. The bathroom was dirty trash can always full was nice to have a bathroom thou. Next I understand it’s next to woods but the amount of damage done to my stuff in storage was crazy. There should be a dumpster in the storage for customer to use. I would go there and would be food wrappers in my unit from the animals

Rating:

5.0

Staff was friendly and more than helpful.

Rating:

5.0

Easy access to unit. Very clean and secure. Very helpful even when your late on payment. Only gave up the unit because I moved to another part of town.

Rating:

5.0

The entire process from front to back was effortless. I would definitely use uhaul as my primary rental service for storage and trailer/truck.

Rating:

5.0

Easy online ability to rent storage unit and to close out account when cleanout completed.

Rating:

5.0

Very friendly staff, I'm well satisfied.

Rating:

4.0

Anyone can get in the gate.. As soon as one car passes through other cars pass through Without even putting their code in... It says one car at at time. But that's not the case .

Rating:

2.0

Although the woman was very nice when I was there I had to unlock my card and did not have my phone with me she said she would put the payment through after I got it unlocked. It it was only about 5 minutes later and she did not put the payment through, so when I went back to put my stuff in the unit I could not get in. Left a message with the GM who did not call back and missed a day of work the next day to get into the unit.

Rating:

5.0

It was a small transaction wonderful people to work with I would recommend to anyone to use you how is there moving services anytime I will use them again in the future when I get to move into my new home hopefully soon

Rating:

1.0

Just yesterday I emptied my storage unit out I had to stop at the dump to throw a practically brand new loveseat sofa worth $700 because it was soaking wet absorb ton of water had mold between the cushions very displeased I will never recommend anybody ever use a storage unit I called to see what kind of recourse I could take in a lady pretty much said nothing we also paid for the monthly insurance sick to my stomach for having to throw it out

Rating:

5.0

So far very pleased. Easy instructions to unit

Rating:

2.0

Locked in once due to gate issues. Rude female manager. Never smiles and made me feel like I was bothering her.

Rating:

5.0

I was so impressed with the level of customer service I received from Aleasha at the Cicero Brewerton Road location. She was so helpful, knowledgeable and thorough with my truck and storage rental. She left no questions unanswered and made the process so easy for me. She is a 5 star employee!

Rating:

1.0

Customer service was non existent at this location. I would drive over to the Taft road store before dealing with the woman in charge here. She needs a class in dealing with the public, ie. saying, “”Sorry for the wait”; “Sorry for your trouble in the yard (gate wouldn’t open, broken lock) . Waiting lines very long. Get some extra help for her!

Rating:

5.0

Great customer service at Brewerton road UHaul.

Rating:

5.0

Great Service!!!

Rating:

1.0

My unit had insulation droppings all over my belongings for over a year. I complained in person to the person at the counter and also online. Was never given any solutions other than my own follow up to contact them during the week to "schedule" a time for me to move my belongings so the could clean it up. I had to clean it up myself several times and clean off my personal items of the droppings. The unit had insulation damage at the time of issue and should not have been given to me. As I travel for a living I am not always available and is why I haven't moved out before. Very unprofessional and is main reason I removed my items and rented space elsewhere.

Rating:

5.0

While the online process is extremely convenient The page set up is very confusing at the very least. Spent just over an hour Reserving. Most definitely the web site can use an update Or OVERHAUL ( see what I did there 🙂) I should get paid for that slogan 😂 You can never overhaul with Uhaul

Rating:

5.0

I want to thank all of the staff at this U-Haul site and the one on East Taft for helping my move go smoothly. They were more than helpful, very courteous and friendly and made a very stressful time so much better. Thank you so much. Also, the folks that helped with the labor part of unloading the trailer in North Syracuse for me were fast, efficient, and very friendly and I really appreciate them too. Their name work was Costello

Rating:

5.0

I worked with Nick I believe his name was and he was outstanding. He was helpful, caring, and informative. Please let him know what a great job he did. Thanks, Kara Shore

Rating:

4.0

Needed to cancel and was unable to do so without paying a whole month! Unfair

Rating:

5.0

Movers Kara and Jake were great.

Rating:

5.0

Overall a great place to store your belongings and a central location. My only suggestion would be a better rent cost for long term renters.

Rating:

5.0

Very friendly staff!

Rating:

5.0

Will use this establishment services frequently.

Rating:

5.0

Overall great experience. There was quite a bit of ice on the road in front of the unit that made walking around a challenge.

Rating:

5.0

Staff was friendly and efficient. Thank you!

Rating:

2.0

I didn't like the person that helped me initially, and after seeing the unit, I decided it was not a good fit for me. The unit had insulation falling down that looked like there was a leak in the roof, and the unit was dirty. Not a pleasant experience. I was looking to stay for a long term, but have found another facility.

Rating:

5.0

Excellent customer service

Rating:

5.0

My entire experience with UHaul for moving and storage for the last 4 years was really great and exceeded my expectations in every way. The drive-up storage facility in Cicero is gated with video security, and accessible 24-7 through electronic passes. Super convenient with great service from move in to move out. Thank you.

Rating:

5.0

Everything was ready to go. Love the attention to detail, I hope to stay in my unit for a long time if this keeps up.

Rating:

1.0

My storage unit had a leaky roof. It ruined some of my belongings. I was forced to move my things to a different location. I was offered no help to move my things. I was forced to rent a truck from U-Haul and only given a $15 discount towards the truck. After paying for the truck and movers it cost me $254. Very unfair. I was told by the GM Philip that the MCP will not do anything else to help me. I had insurance on my storage and they do not provide any cost to move my things out of a broken storage unit.

Rating:

5.0

I want to mention that the young lady in the office that handled my rental was amazing! She really took the time to thoroughly explain everything, from the contract to accessing the unit! I’m sorry that I didn’t get her name-she was friendly, knowledgeable and efficient! Thank you!

Rating:

3.0

Staff was left very understaffed. Took over an hour for them to find my reserved unit.

Rating:

3.0

Took an hour for staff to find my reserved storage unit. The storage unit was missing lock so had to return to the office to get one from them. Staff was helping the best they could but were clearly in over their heads.

Rating:

1.0

Mouse droppings on belongings in storage unit

Rating:

1.0

It turned out that not only was my door broken and that let the elements and mice in, but the roof leaked as well, soaking all my furniture and electronics. My storage unit went to crap and I had to clear it all out and pay $130 to dump it in the local dump. They were kind enough to settle my month of past due balance for $100 and not charge me another month's rent for going 2 days over my due date tho.

Rating:

5.0

We had to upgrade and we called and they made it easy for us and were very helpful

Rating:

5.0

Aleasha was very helpful, and very pleasant couldn’t of asked for a nicer person!

Rating:

3.0

Uhaul needs to provide better weather resistant locks if they they insist customers must use their equipment. Locks will freeze in the harsh weather , making it impossible to access storage unit. Keys for the locks are even worse, not durable at all.

Rating:

5.0

Moving is so stressful, but the staff at this location were wonderful to work with. I highly recommend this location. The facility is clean and well maintained. The have a great selection of moving supplies in stock. The staff is friendly and helpful. A++

Rating:

5.0

Alesha Mowers was super nice and very informative. I felt like she went above and beyond to make me feel at ease and fully taken care of. I didn't have any questions because she answered any before I could ask. It's always a nice to interact with someone like her. I even arrived right before closing and usually people get annoyed with that because they're ready to go home and be done with their shift but she was happy and helpful and even made me laugh at times. I left there feeling better then I did when I arrived. Moving is stressful and having to store my things while im in-between places with my lease at one place ending 30 days before my new one starts... she someone how made all that stress just disappear. Im always very thankful for people like her. A gem. Everyone at that location was just so friendly. Thank you for hiring employees like those.

Rating:

5.0

Super awesome staff!

Rating:

5.0

Will not go anywhere else, I will travel the extra time just to go to the Cicero N.Y. location.

Rating:

1.0

My storage rent never went up. I regret moving out of Cicero but I did.

Rating:

5.0

Very helpful staff

Rating:

5.0

I would use again,close,cleanand dry,price is right

Rating:

3.0

Very narrow access to the units themselves. Gate was moved after the facility was rented so made it very difficult to bring larger trucks into many parts of the facility. Only certain areas had good access.

Rating:

5.0

Very professional an ready to assist as soon. As you walk in the door. Great fast service. The best....

Rating:

1.0

An abandoned storage unit was switched over to my name just because I was an authorized user. I find that to be absurd and have no clue why such a huge decision would have been made.

Rating:

4.0

Staff was very friendly and thorough

Rating:

5.0

Very professional

Rating:

5.0

The Staff were amazing and the experience was very pleasant . thank you

Rating:

1.0

Terrible customer service never will go back

Rating:

5.0

Great facility

Rating:

5.0

Easy to rent great ppl

Rating:

3.0

Clothes had a bad smell. Shoes grew mold.

Rating:

1.0

our unit was invaded by mice, which left their corn kernels and droppings all over my daughter's contents. UHaulstaff referred me directly to insurance company. Headache I dont have time for.

Rating:

5.0

none

Rating:

5.0

Wonderful very helpful

Rating:

3.0

I was paying for 24/7 security and key card access to a gate that never got installed even after 3 months. Despite this unit being in Syracuse, there was no salting and poor plowing. Excellent staff

Rating:

4.0

Need to make access available for FREE AND at ALL times 24/7 people have work school and emergencies and need to do things at their storage at all different times of the day and the week! Thank you

Rating:

5.0

awsome pp....

Rating:

5.0

Everything went well. Customer service was excellent and appreciated!

Rating:

5.0

Everything went really smooth.

Rating:

5.0

Great staff

Rating:

5.0

I would suggest salting the storage driveways as I and my nephew slipped a couple of times falling when emptying the unit. The driveways were sheets of ice. Very dangerous. I hurt my myself falling.

Rating:

3.0

na

Rating:

5.0

Everything went very smoothly. The employee was very efficient and knowledgeable.

Rating:

5.0

The employees in Cicero were first rate. They went the extra mile to make sure i wasnt all stressed out. Great team!

Rating:

3.0

Mice in the storage facility

Rating:

5.0

Convenient, clean and secure. Staff is very professional and glad to have you business. Highly recommend for your moving or storage needs.

Rating:

5.0

Staff was extremely helpful and nice.

Rating:

5.0

The unit was in great shape and the staff was excellent. Only needed the unit for a few months and it did the job well.

Rating:

5.0

Very pleased!!

Rating:

5.0

When it comes to moving it's never fun, this U-Haul site contributed to a smooth worry free experience. I thank you for that.

Rating:

5.0

Roomy, clean and accessible not to mention affordable. Fast move in and out. Absolutely will recommend their facility

Rating:

5.0

The employees were very helpful and I did not have to wait at all

Rating:

5.0

I love the staff! Aleasha is a life saver and the staff in amazing. When needed I'll be back. My only complaint is finding out that a mouse lived in a boot of mine and helped himself to some string.

Rating:

4.0

Great place to go if you are moving or need storage. Very helpful with lots of assistance available. Plan as far ahead as possible because when you are good, you are also very busy.

Rating:

5.0

Staff was extremely helpful and accommodating!

Rating:

5.0

Got there first thing in the morning and they were quick and professional in getting me set up with a new unit and checking in my trailer! Great experience!

Rating:

5.0

The manager is very helpful and friendly. I was unaware of the size for my needs. She was very helpful and informative.My experience with the representatives at Cicero Ny location is always Great,

Rating:

5.0

I would recommend anyone to use U-haul for moving anything especially their storage units. Best deal I ever got and customer service was excellent. Thank you.

Rating:

5.0

Very well kept. And clean. But as an incentive to storage users. Uhaul should offer discount rates on truck rentals to its storage patrons

Rating:

1.0

Nothing but problems from start to finish

Rating:

5.0

The customer service care was amazing, the workers was very kind and thoughtful and understanding.. I love coming to business like that...