The new design for the TV cushions is horrible. The old design was perfect. It seems like this was done with the sole intent of making a profit by luring the customer into buying more supplies in an attempt to make the TV cushions more stable.
derrick lCustomer Reviews for U-Haul Moving & Storage Of Costa Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very disappointing experience at this U-Haul location. The truck I received was dirty on the outside, which already gave a poor first impression. But the bigger issue was the service from the manager, Francisco. From the moment I dealt with him, he was visibly irritated and acted as though helping me was an inconvenience. His attitude was unprofessional and made the entire experience unnecessarily unpleasant. To make matters worse, there was an error in my contract. I ordered ONE furniture pad for $5, but the contract was entered with 12 furniture pads at $5 each a $60+ charge for equipment I never ordered, never received, and never used. I noticed the problem when I returned the truck and spoke with another employee. That employee was actually professional, courteous, and tried to help, but unfortunately he was unable to correct the manager’s mistake. I then contacted U-Haul multiple times. I was repeatedly told that someone would call me back, but nobody ever did. Now I have been charged $68 on my credit card for furniture pads that I never ordered, never had, and never used. Mistakes happen. What makes this unacceptable is the combination of poor customer service, an obvious billing error, and the complete lack of follow-up afterward. Not trying to throw Francisco under the bus here but being down $68 for someone else's mistake after some attitude isn't cool. I would strongly recommend checking your contract carefully before leaving this location and again when returning the truck. I certainly will not be using this location again.
Gustavo RGreat staff and equipment. Super experience.
NORBERT SBeen coming to this location for the past 40 plus years
lance bwell, that would involve your website. I think it’s a little bit much to have to go through 6 screens of no thank you “ maybe next time “ when I just wanna rent a trailer, get it reserved. I would like to skip the introduction on a show I have watched a dozen times.
JOHN JFast and easy. Thank you.
MARIA JI only went here because of the Lake Forest location on Jeronimo street/ave. I got the truck originally from Lake Forest with an empty gas tank. I filled it up and it was empty in 30min due to a hole in gas tank. I also got a trailer at Lake Forest but they didn’t have. I was in process of getting a larger trailer when representative messed up and started over… then it was reserved by someone else. Had an issue at Lake Forest 2 years ago too. Lake Forest Uhaul is awful, inept and heartless. Specifically the mgr who just vaped and said we got nothing. Terrible, mean people. But Costa Mesa was awesome! Even called me to make sure all was good. Thank you Costa Mesa. Still never using UHaul again because of Lake Forest. Bye
JAMES MThe guy Francesco or Fransisco or whatever his name was was not very friendly. He was very snappy when I didn’t hear him at first telling me to sign something. I won’t be going back to this location.
Jeffrye CVery easy transaction
BRADLEY SWell respectfully staff !!!
HARDEEP Cservice was great, everyone was on it but the loading ramp was not operational, which made things a little tougher than expected.
eduardo mThe young man who checked me in was friendly, professional and had a great sense of humour. Thanks very much.
Anthony-John GAll three employees I spoke with were friendly and made the processes quick and easy.
CHRISTOPHER NEveryone was great and very helpful
kelly RQuick and efficient checkout. Great location. Personable staff. Good selection of products
STEVEN MAlways great service here
John DHorrible customer service rude employees and up charging for every little thing. I will never be renting from Uhaul again
ABDUL NStaff was very helpful in the entire process. Reserved obtained and returned my U-Haul all in 1 day. The staff even took off a charge for an item that was not needed. 100% would recommend
Christian GGreat customer service
Greg RVery kindly
Jeff JOur customer service rep was not rude, but he was disinterested and did not offer any sort of mild, good or great customer service. Overall, he seemed annoyed and like he had better things to do. We arrived at 1:00 PM, so it was possibly after lunchtime. He just seemed annoyed and had no interest in helping us have a good customer experience. Bummer. I would recommend this location to a friend because it is clean and very conveniently located. However, honestly, maybe go work in a library or a gas station, where good customer service and support is not really needed. At U-Haul - with trailer rentals - knowledgeable and friendly customer support is actually necessary.
Adam RNever clean glasses inside and mirrors also.
BLYZNYCHENKO KNice rep
GHALIB HThey had no rentable moving blankets, I had to buy them because my trip was one-way and they didnt have enough. I ended up paying more than my online booking and having less blankets. Truck had issues, no AC despite being very new.
Andy WThank you.
STEVEN KGet job, staff friendly, efficient and professional — cudos!
Donna LThe dolly we paid for was not included with the truck, had to go back for it which wasted miles and gas. The ramp was broken and ended up being a huge inconvenience to use the entire day. The locking mechanism wasn’t working so it needed to be lifted and placed into the latch on the truck every time. And putting the ramp back was just as difficult, it getting stuck at the last few inches. Which made the entire move significantly more difficult.
Kellie CYou moved my pick up center which cost me an extra 30 miles, due to broken truck. The receiver on truck was bent so I had to beat hitch into and out of receiver. Truck had 5 more miles on odometer than contract showed. Poorly run business.
ROBERT BCustomer service was excellent, equipment was well maintained. The parking lot is difficult to navigate at times.
NOE PA facility this size should have more than 3 parking spots. Ridiculous and inconsiderate. I was told to park 3 blocks away. Maybe your employees park three blocks away since the customers are paying their salary and keeping Uhaul in business.
Janine Wthe truck ran poorly.
david cThe whole process is quick and easy.
JOSHUA OI was disappointed as we were charged for an appliance dolly, furniture dolly. Neither were in the truck when we got home. We had to go back to pick up the appliance dolly. I didn’t see a credit for the missing but I was charged for gas I think that’s not right at all. You should. Make it right and credit me for the missing appliance dolly and the furniture dolly as well. The gas should not have been charged in full.
Molly GEstá en excelente
bernardita hGreat job and solid customer service
Brandon MThe only negative would be the lack of space for customer parking while renting a vehicle. I will state that It is very clear up front in advertising/ information that there is no parking and to be dropped off for pick up.
Mark VAlways excellent customer service!! Thank you!!
MYRA RBad location, practically no customer parking (3 spots only??), have to park on the street 2 blocks away. They don't have Apple Pay. How is it that every business has it, but you don't? Should at least indicate that on the call or reservation process. Your store is outdated. On the morning of pickup, the guy at the counter didn't know about the last-minute change to my reservation (they called the evening before to assign me a different vehicle class due to repairs). Lack of communication and trust. I would not recommend this uhaul location to anyone.
Chaisaen OHave a separate line for people who have reserved online. Nothing is more frustrating when you’ve made a reservation and you have to wait 20 minutes to secure your truck because others didn’t plan ahead and can’t make up their mind.
Wendy WHandy. Fast and friendly service.
EMMA CGreat customer service! Truck was clean
Ryan LEverything was stellar. I kept having to elongate my rental time because of urgent or emergency situations occurring out of our control and not having to do with U-Haul or the truck.
Kimberly REverything was good however I didn’t know that you guys have a system when you check through the app and you leave the key some people like me which is not very good with Phone in abs. Next time I’d like to be explained how you check in with the App where is the keys and all that because I showed up early and I didn’t know that I could get the key myself but everything was good. Thank you.
James NTruck old and beat up, manager very stern, not friendly and accomodating.
Guilherme NFew hours temporary parking during rental.
esmail mEverything went better than expected. Friendly staff and very efficient.
Laura RUHAUL staff overcharged me at initial booking even though I had already booked online for 24 hours. However, staff at time of sale input for multiple days. In addition, at return, staff overcharged for time usage. Additional billing was incurred, forcing us to return to the location to receive refund. Although everything got settled, major inconvenience of having to return to the location an hour after just to settle their mistakes.
Ryan LAmazing staff members!
Jonathan ONothing
Richard POutstanding customer service and they kept me apprised of the status of my belongings.
Shenita H | Overall ExperienceI had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.
Cara G | Overall ExperienceThe gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!
Richard W | Overall ExperienceVery good service!
Anahita D | Overall ExperienceN/A
cynthia r | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G | Overall ExperienceMy shipment was 4 days late. I would like to request a refund for the late delivery.
Jeff W | Overall Experience