Customer Reviews for U-Haul Moving & Storage Of Oceanside

Rating:

5.0

Staff was very helpful detaching the trailer

Rating:

5.0

Thank you

Rating:

5.0

Everything was perfect

Rating:

5.0

Dropped off after hours

Rating:

1.0

We got there at 8am and could not get our truck with mobile app because it was blocked in by a returned truck. We called and they said we needed to wait until 9am when the store opened. Once we got the truck and pulled out it was empty. We had to get gas. I took a picture of it to show them that it was empty. When I returned the truck they asked if I took a picture of gas gauge to show empty and I said yes and the receipt for the gas which I showed both and got nothing taken off my bill for that. I would never recommend.

Rating:

2.0

Don't assume a customer has driven a truck before. Make sure a person is familiar with specifics of the truck. Don't park trucks in an inaccessible area.

Rating:

4.0

The check out Ap. Is terrible. Other then that customer service is great.

Rating:

5.0

I forget the name of the guy that helped me but he was amazing and deserves a raise!!!

Rating:

5.0

Staff is really efficient and helpfulat pickup and dropoff.

Rating:

2.0

I returned the truck with exactly 1/2 tank as instructed. I was still charged for 2 gallons of fuel at nearly $20. I will never return to your location. All the times I have used UHaul trucks, this is the only time I have been erroneously upcharged. And your lot situation is ridiculous.

Rating:

3.0

The truck did not have a dolly or enough blankets as agreed to so we had to come biz k to get them & the truck had hardly any gas in it so I had to fill the tank & when we returned it, it still had 1/4 tank. I am hoping I receive a credit for this. Also when we came to reserve the truck the representative said we could give the credit card over the phone when we came to pick it up & this was not true so I had to use my credit card not the person renting it!

Rating:

5.0

Wow! We had bought boxes from home depot and rented the truck from U-Haul and boy was I wrong! Boxes cheaper and everything walk in the store and I was very impressed! They got it all and at great prices,wouldn’t go no where else U-Haul getting it done 10 out of 10 stars! Period!

Rating:

3.0

We were required to pick up One Way 5'x8' Cargo Trailer at this location, arrangements made by some agents on the telephone on 5/20/26. We were originally scheduled to pick the trailer up on 5/21/26 in Fallbrook CA. Because Fallbrook did not have the One Way, on 5/20/26 we were told we had to pick up in Oceanside. Because of the inconvenience, the agent gave us a 2 day rental for the price of 1 day. I told the agent we would pick up the trailer on 5/20/26 sometimes after 3:00 PM. When we arrived at the Oceanside location at 4:30 PM, our reservation had been canceled. The guy at the desk who had canceled did a reverse on the cancellation, but now we could not selection the original location we wanted to drop off the trailer on 5/22/26 in San Diego. We had to drive out of our way to return the trailer on 5/22/26, which we did before 12:00 PM. To add insult to injury, on 5/25/26 we received an email that we had been charged for the 2nd day rental of $29.75. I had to call U-HAUL to request the charge be reversed, which I received the refund today. De'Angelo the agent told me the 2 day was annotated on the agreement, but the turn in location did not put in system. This seems a very poor way to do something, make an annotation on a form, and hope someone else sees it. That One Way 2 Days for the price of 1 Day should have been put in the system at the time it was offered. If the system does not allow, it should, and it's something U-HAUL needs to correct. We have rented from U-HAUL many times over the years, but this rental was a mess, and not sure we will come back. Also, it's my understanding, since Oceanside canceled our original reservation on 5/20/26, our local dealer Moe's in Fallbrook did not get any credit for the rental. If accurate, that does not seem fair to him.

Rating:

1.0

Reservation location changed to quite far from me (significantly more mileage - at least 2 or 3x). Team didn't give me a key to gold lock that locked the back of the truck and it was locked. When I called after having gotten to my final location, I had to call multiple times because the phone system wouldn't allow me to speak to anyone, and person answering the line wasn't too interested in helping solve this problem - other than come back. Missed my planned timelines due to having to find alternatives to not having a key.

Rating:

3.0

It’s so expensive what the heck

Rating:

5.0

Friendly prompt service and excellent vehicle

Rating:

5.0

Everyone on staff was awesome. They made it all super easy and they were not only personally delightful they took care of every issue immaculately. Thank you for a wonderful experience!

Rating:

5.0

Provide public parking

Rating:

4.0

Friendly quick service

Rating:

5.0

The employees were very helpful!

Rating:

4.0

Front window was not washed

Rating:

5.0

Very convenient and a well run store

Rating:

5.0

Always a good rental

Rating:

5.0

Best storage place ever such a great team to trust when it comes to personal belongings . I highly recommend this storage facility!!

Rating:

5.0

Thank your prompt assistance, good staff,

Rating:

3.0

Van was super dirty inside. Not the cargo area but the cab. Food crumbs and sticky mess everywhere. Clearly not cleaned in its 16,000 mile life

Rating:

1.0

I would like to state that I am not angry at the hard and decent workers at Oceanside. They answered every question I had with courtesy and enthusiasm. I am simply making this comment so that they can ensure what happened to me does not happen to anyone else. I booked a 15' Uhaul with a trailer to be picked up at 7am, over 30+ days before my leave date. The day before I go and pick up the items, a worker calls me and says "You are scheduled for 7am, our store does not open until 8am." (My plans have now been pushed by 1 hour.) I go to pick up the items and the gentleman says that he is only giving me a trailer. Both of us are now confused, because I show him my receipt. He informs me that I have to go to another location across town to get the truck. Luckily I have my personal truck that has a trailer hitch to hook up the trailer. So I drive to go get the vehicle at other location. The worker informs me that "We do not have any 15 footers, all we have is a 26 footer." I had no other options but to get the 26' Uhaul truck for a 1 bedroom apartment. There was more empty space in the 26 footer than there was items from my apartment. My frustration was that no one informed me that I had to go to two different locations nor that a 26 footer was all that was left. If I would had been informed sooner I would have reached out to other Uhaul locations that had a 15 footer. I had movers informed of specific times to be at my apartment, where they are paid by the hour. The two different locations cost me time and money.

Rating:

5.0

Great, welcoming and knowledgeable staff. Took their time and fully explained the process for using the vehicle trailer.

Rating:

1.0

The person at the counter was extremely rude never looked me in the eye took a personal phone call on his own personal cell phone and then continued being rude before my transaction was over at one point I even told him that if this continued I was just going to walk out worst experience I've ever had renting any equipment. Please check your cameras at the time the contract was written and see what I'm talking about You will totally understand how rude this gentleman was.

Rating:

5.0

It was wonderful. I know you all have the water fountain in the store, but can we give travelers water bottles to go? Maybe a whistle or something to keep them safe? If they keep it it is $5, if the return it, it is $5 added to the $4 return.

Rating:

5.0

Having something rather than the wood beam to hook bungies and tie downs to would be great.

Rating:

1.0

The appliance dolly and the blankets I paid for were not included. The missing appliance dolly was a major inconvenience for me because I had a very tight moving day scheduled and I couldn't wait for them to open to get it. It would have taken an hour round trip for me to go back to U-haul after it opened and drive back to my move. During that whole time, I would have been paying movers not do anything. As a result, I wasn't able to move my refrigerator and it was difficult to move other other major appliances. I called customer service multiple times and the other thing they could offer me was to drive back and get it, which was not possible. In situations like that, I think Uhaul should consider delivering missing equipment. At the very least, I should get a heavy discount for the inconvenience

Rating:

4.0

Once all my info is entered into the web client in the website, your system should be able to access it so it doesn’t need to be rw-entered during pick up. A complete waste of everyone’s time.

Rating:

5.0

Team members were extremely helpful at all locations

Rating:

5.0

It truly was an enjoyable experience.

Rating:

5.0

Attention to every detail is very well achieved and flawless delivery, cancellations were handled very professionally and eternally grateful in kind, thank you

Rating:

5.0

Fast and efficient return.

Rating:

4.0

Have popcorn in the lobby while I am waiting to be helped...

Rating:

5.0

Don't really have anything that comes to mind. Thank u for the friendly and professional interaction/care.

Rating:

1.0

I went to pick up a cargo van late at night using the app, which indicated that at least one vehicle was available at the location. However, when I arrived, there were no cargo vans on site. I contacted the customer service hotline, and the representative I spoke with was friendly and helpful. She confirmed that, according to the system, multiple cargo vans should have been available for 24/7 rental, but there were no alternative vehicles anywhere nearby. As a result, I had to return home without a solution. A couple of days later, I called the store directly to follow up. Unfortunately, the person I spoke with was abrupt and did not offer any apology or acknowledgment of the issue. It seems there is a disconnect in maintaining accurate inventory within the system. The customer service representative I spoke with that night was also friendly and apologetic and was also confused as to why our system was showing multiple vans available, but not on site, as her system clearly showed available vehicles that were not actually present. What was most frustrating was the lack of acknowledgment from whoever I spoke With of the store staff. Given the inconvenience caused—especially since I was relying on that cargo van for catering an event the next day—I would have appreciated at least some recognition of the disruption. The situation caused significant stress and inconvenience, and better system accuracy or communication could have prevented it.

Rating:

5.0

I don't remember the gentleman's name that helped me check out the utility trailer on Saturday the 18th of April, but he was awesome. I showed up close to closing time and told him the predicament I was in and he helped me out. If he's not up for promotion or a raise he should be.

Rating:

5.0

Greg was great to work with.

Rating:

5.0

Great staff helped me today.

Rating:

5.0

Highly recommended

Rating:

5.0

Staff is always helpful and professional. Keep up the great service!!

Rating:

5.0

All good

Rating:

5.0

Great customer service, quick and easy process. No complaints! Thanks yall.

Rating:

5.0

Greg was very helpful and professional!

Rating:

5.0

Process was very quick and easy. Employees were all very knowledgeable and friendly.

Rating:

4.0

The only issue was that I needed to wait to be checked out after my return and I was in a rush. He was friendly but busy with another customer.

Rating:

5.0

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Rating:

5.0

I had the biggest U-Haul truck so it’s a little hard to maneuver, but this place is spacious and easy. Someone had broken the driver‘s door lock and broke into the cab when I had the truck parked in elk Grove so we handled those problems and it was super easy.

Rating:

3.0

These days no one practices great customer service anymore. It's all about the mighty dollar... They definitely weren't looking out for my best interest. They were more interested in making money off of me. I don't think I will go back to this particular store. I don't think I can afford to. But I did appreciate that they had the equipment I needed.

Rating:

5.0

We were surprised about the $30 insurance charge. We did authorize this.

Rating:

5.0

Keep it simple and efficient. The gentleman who checked me out was great. Huge help.

Rating:

5.0

Despite my late booking they managed to get me the right equipment and I could move my contents to Northern California without a hitch

Rating:

5.0

Thank you!

Rating:

5.0

Great customer service! Easy process

Rating:

1.0

Have a straight steering wheel and not slanted

Rating:

5.0

Employees at the front-desk, and at the storage facility are all very friendly and helpful...knowledgeable, too! I highly recommend this location. I would come back here if I ever need any vehicle rental and/or storage. YOU ALL DESERVE A RAISE. - Edlynn[i rented a truck and rented storage]

Rating:

5.0

Effortless to proceed with planned decisions, unfortunate the facility will suffer with their present alarm malfunction

Rating:

5.0

Ty and Greg at thd Oceanside location exhibited exemplary customer service skills. Consistently going above and beyond my expectations. Great experience!!

Rating:

5.0

Great job

Rating:

5.0

Having the storage rentals at same location as vehicle rentals is very convenient

Rating:

5.0

Good strategically located

Rating:

2.0

Poor water would be coming out of bathroom down the aisle into storage units including my unit. Most the time it would sit for days before it got cleaned up.

Rating:

5.0

Was very nice

Rating:

2.0

...¿?

Rating:

5.0

Prices kept going up...but service was good.

Rating:

5.0

Management and staff are top notch.

Rating:

3.0

Well it's clean but maintained is another issue. The customer restroom has been out of order for weeks according to the sign. Where my storage locker is close to the restroom there is a fowl oder of urine and it's very umplesent to be around. A plumbing issue sould be delt with in a timely manner. Access, I store tools there so sometimes I Need to access early if I have a job prior to 5am. I hope this email helps serve u and can help get at least the bathroom issue resolved. If someone is moving alot of things in it is very inconvenient that they have to leave and find a rest room.

Rating:

5.0

Stellar service and a wonderful experience!

Rating:

5.0

5 stars service and personal service!

Rating:

5.0

Customer service was outstanding. The person handling my transaction was efficient, knowledgeable and personable. Made for a good experience.

Rating:

5.0

After years of using such services, I have found U-haul to do EVERYTHING EXACTLY as it should be done, and the equipment to be ready to “DO THE JOB” it was supposed to do without a hitch, throughout the job, regardless of time of day, number of miles, and/or heat or cold. It was PERFECT!!! Thank you!

Rating:

5.0

All I can do is to praise U-HAUL’s service, assistance, and endless help, regardless of their other tasks they were serving. Thanks for their constant attention to see us all receive all we needed to meet our needs!!!

Rating:

4.0

Large beastly man that was the associate who I dealt with on the afternoon of January 9 was rude and dismissive. I will avoid dealing with him as I was not treated respectively.

Rating:

5.0

wish it was 24hrs

Rating:

2.0

I lost the key during my move $350 is a ripoff to get new one

Rating:

5.0

Thank you 😊

Rating:

5.0

Excellent customer service: friendly, helpful, knowledgeable

Rating:

5.0

Everything was satisfactory.friendly staff ,secure unit .safe environment.easy check in and out

Rating:

5.0

Awesome. I've been using U-Haul for years, with city moves, state-to-state moves, and storage. Oceanside U-haul always answered my questions, and took great care of me.

Rating:

5.0

Easy sign up and move in. Like that we didn’t need to meet a person and could sign up on the web.

Rating:

1.0

Hidden charges Raised storage rate 4 days after signing up Horrible cashier Staff unfriendly

Rating:

5.0

Great staff! Very accommodating. Provided best solutions for my specific situation.

Rating:

5.0

Always good service

Rating:

5.0

Good business always the mgr she's great

Rating:

3.0

We had a great move in experience. When we went to move out the easy sliding door would not open- we had then to transfer all of our Storage items from one floor to the next floor in order to get out of the building with our items. This was very disappointing. No one was around to assist.

Rating:

5.0

I didn’t like the units. Having to haul my stuff up the ladder added a lot of work and made me not want to go there. I didn’t feel totally safe there, either. There were always a lot of homeless people going in and out. The staff was great. They were very helpful to me when I arrived.

Rating:

1.0

This was the most horrible and disappointing experience I've ever had, por communication, negative attitude, not a care for the customer, Alicia the store manager acted like a now it all, lied to both my wife and I, blamed everything on her staff, company, system etc. she's definitely the cause of poorly controlled environment in this facility, I will never use Uhaul again in the future regardless of, price, convenience, accessibility etc.

Rating:

5.0

Aside from a couple misunderstandings it was a good place and would recommend them

Rating:

5.0

Love you guys

Rating:

5.0

The staff at 802 S. Coast Hwy were amazing. They were helpful and friendly. I ran into a lot of problems trying to unload my truck. They went above and beyond the call of duty.

Rating:

5.0

General manager girl was amazing and kind. Hard workers who are always willing to help. Good people I trust.

Rating:

5.0

Lots of tweakers but thats to be expected in a storage facility. Overall good experience.

Rating:

1.0

The staff in Oceanside was the absolutely worse customer service ever!!!! I was treated rude and the manager was totally disrespectful and unprofessional. Replace staff for higher rating.

Rating:

5.0

I would definitely recommend this location to a friend ------(802 S Coast Hwy, Oceanside, CA 92054) I've used this storage facility twice in the past 3 years and never had a negative experience of any kind. The staff are friendly and helpful. I will be back again thank you!

Rating:

2.0

My full month payment was taken for 7days of usage into my billing cycle, with no prorated refund or and solution. In fact, I was denied by the staff when inquiring about it. Seems such a large company would have better business practices.

Rating:

5.0

The only problem I have is I'm a triple amputee in a wheelchair and I couldn't get in your facility at night cuz you guys have stairs there I can't get down

Rating:

3.0

They were nice enough, but said some awful opinionated stuff about some of the homeless people that lived in the area. The rates were also expensive compared to other storage facilities I’ve looked into and is part of the reason I’m no longer storing my things here

Rating:

5.0

Facility was clean and well maintained. Never saw any bugs or rodents. Convenient location and a fair monthly fee for the Oceanside area.

Rating:

4.0

Saturdays need more personnel at counter. Waited ìn line more10mins. Answer the phone for reservations keep calling and calling put on hold put on hold need more stuff on the weekends

Rating:

2.0

I had a problem with getting in and out after hours for some odd reason I cleaned up the restroom when I first got there I have barely been here for not even 2 weeks and they're giving me a hassle it seems like they just having a bad day but it's okay maybe we need to work on our customer service remember the customers always right and they should always they're not helping hand no matter what that's my opinion but we need to work on our social skills anyways have a good day exploding heart to the world

Rating:

5.0

The only reason why I closed my storage was because I needed a bigger (taller) storage unit. Locker size was not tall enough.

Rating:

5.0

Alicia couldn’t have been kinder and more professional. Part of the reason we choose uhaul was because of her. The container we received was clean and ready for easy access.

Rating:

5.0

Wonderful customer service.

Rating:

5.0

Very efficient, I'm satisfied thanks.

Rating:

5.0

Excellent service

Rating:

3.0

The unit was good. The stairs used to access 2nd level units are too long to steer around the corners, you have to drag them around the corners. Also, the 2nd level units had chicken wire as a ceiling which was weird to me. I feel like if someone wanted to, they could’ve fished things out of my unit undetected if they were motivated to do it. When initially purchasing the unit, I was told I couldn’t pre-pay for the 6-ish months that I planned to rent for but upon downloading the U-Haul app it became apparent that I could prepay for the upcoming months.

Rating:

5.0

Thanks for all your help and support

Rating:

5.0

Great location, well maintained facility, friendly and professional customer service. Loved everything about my experience except for the price. Would have kept the storage if I could fit the fees into my budget. Inflation is a bit…difficult to keep up with. lol. Thanks to your whole team for the great service and the friendly smiles.

Rating:

5.0

Amazing staff and service

Rating:

5.0

very convenient to have move your stuff right where you rented a van to the storage. Alicia the manager of the facility was very helpful and kind kudus. overall, it was a great experience. wouldn't mind using uhaul again on my next move.

Rating:

5.0

All staff are great went above and beyond to help me

Rating:

5.0

Both staff members went above and beyond to help get what I needed.very professional and well oriented

Rating:

5.0

Very easy to use and access!

Rating:

5.0

Front desk people did a great job

Rating:

5.0

Alissa was wonderful in her professional manner and knowledge, she went that "extra mile" to make sure everything was to my complete satisfaction.

Rating:

5.0

Yall are the best. I would loose my debit card and forget to update the auto pay and this facility would always give me reminders and normally not charge late fees. I actually forgot to pay for a few months because I was out at sea and they let me pay when I got back. Great customer service and just an over all great experience at oceanside uhaul. I would recomend 10 out of 10.

Rating:

5.0

Ty and Alicia are awesome really good people friendly and helpful great experience 👍

Rating:

1.0

The worker Robert needs to be fired. I was given a storage by another worker, which all went smoothly, then I asked to pay the following month as well, and was paying cash. When the worker helping contacted Robert, he came into the store, and showed his true colours. He made me very uncomfortable, and angry! He needs to be fired!!

Rating:

5.0

The staff at this facility is truly a great group of people.

Rating:

5.0

Great storage facility in Oceanside. Friendly staff and clean organized storage lockers. Thanks!

Rating:

5.0

All the staff at this location were very helpful and friendly.

Rating:

5.0

The manager and employee at this location on the day of my check out were busy with calls and people in front of them and they handled the pressure with ease . They probably did the work of 5 people . Coming from the Hospitality industry they were on point . It was the evening shift the day of my checkout and it was a latina woman and a male manager . The people employees made the difference . This location will be highly recommended because of them .

Rating:

5.0

Thank you Robert for the help from the minute I stepped out of my vehicle, you made the move in experience, fast, and easy. thanks again!

Rating:

4.0

Not enough staff. Long lines were a problem But otherwise good experience

Rating:

5.0

Thanks

Rating:

5.0

Besides being beautiful, the young lady working on Sunday was and is always helpful. She held it together even tho there was a line out the door. She is special

Rating:

2.0

I emailed asking for my access code and never heard back. We showed up trying to get into the unit but we couldn’t...

Rating:

4.0

Very friendly

Rating:

5.0

The Oceanside storage facility is immaculate and the staff were extremely helpful and professional.

Rating:

5.0

The staff was very helpful. They made this a nice experience.

Rating:

5.0

Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Rating:

5.0

The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Rating:

5.0

Great experience. Made moving really easy

Rating:

5.0

The Oceanside facility was wonderful to utilize and has been more than informative and helpful with all of the services we desired!!!

Rating:

5.0

Everything from customer service on the phone to picking up and dropping off and storage process is exceptional. Great job!!

Rating:

5.0

Shout out to Elysia. U-Haul is lucky to have you!

Rating:

4.0

Easy move in.

Rating:

5.0

Amazing staff. Would recommend this location to anyone.

Rating:

5.0

Only one size available, but they did try and help me. It seems from my first contact with U-Haul I was given the wrong storage reservation

Rating:

1.0

A uhaul rep per phone said I wasn’t to be charged extra. Upon drop off I was met by GM whom immediately was stand offish & brash & per a phone call charged me $154 saying I dropped off incorrectly.

Rating:

5.0

I did not actually go to this storage facility, since we live in San Diego, but Bree who delivered the U-box was very professional and friendly, she did a great job!

Rating:

1.0

The first day there was a problem up to the last day there and after that. These lying and dishonest F**kers still charging rent and I have move out. Still waiting for my account to be credited.

Rating:

5.0

No comment.

Rating:

5.0

U haul is the best staff is friendly.

Rating:

5.0

thank you for being SO friendly and helpful!

Rating:

2.0

If you change the location of the truck.. YOU SHOULD CALL. There were no pads and no Dolly'S, even though I ordered them!! And the truck was far from a comfort ride.

Rating:

1.0

Customer service via UHAUL -800-go-uhaul was absolutely atrocious. No one at uhaul takes responsibility of the 'u-box' segment. Many lost hours on the phone. Oceanside store was very helpful.

Rating:

4.0

Ryan made things easy!