Customer Reviews for U-Haul Moving & Storage at 19th & Bell

6,227 reviews

1935 W Bell Rd   Phoenix, AZ 85023

(602) 467-1152

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 467-1152

1935 W Bell Rd
Phoenix, AZ 85023

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTINE N 
Rating:
5.0

Customer did not leave a comment.

Clarence D 
Rating:
5.0

man who helped me was very helpful and friendly!

WILLIAM M 
Rating:
5.0

Keith and his team work well together, and they always put the customer first!

TIMOTHY B 
Rating:
4.0

My original pickup was shell road Richmond BC. CLEARLY stated when ordering f unit. Please check tires for sufficient tread for 1700 mile trip. Unit looked worn and both tires were bald This unit was. NOT inspected before saying this was my unit. I refused it and went to secondary location

GARY L 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Muy buena atención 👍👌

ISMAEL M  |  First Impressions 
Rating:
3.0

Make the truck is in good condition. The visors are falling apart. The back door was broken and wouldn't latch. The stuff could've fell out and someone would have got hurt or die. I should get a full refund. This is not cool.

susan b 
Rating:
5.0

To make a long story short, the GM was incredible. While most companies tend to hide behind “corporate policy and contracts” to justify behaviors, Keith operates as a businessman who hasn’t lost compassion for his fellow human and I’m grateful for him. The service is thorough and every agent had taken the time to assist me from start to finish. The lines of communication were open and that seems rare today. I’ll tell everyone who’ll listen that this is the storage location they need. Thanks for the opportunity and this experience!

Peggy M  |  Overall Experience 
Rating:
5.0

Great job, thank you!!

PAUL W 
Rating:
5.0

All U-Haul representatives were friendly and helpful.

ADAM I 
Rating:
5.0

I worked with Keith and I didn't make it easy for him, And he did a great job to take care of me. 👍🏼

TIMOTHY B 
Rating:
1.0

Customer did not leave a comment.

victor m 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Our installer has put on 5 different hitches on 5 of my cars. He is excellent at what he does and very professional. Amazing service. 5 star quality and service

Laurie W 
Rating:
5.0

Keith and staff were awesome and knowledgeable

STEPHEN E 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

There should be the jack stand for the 6 x 12 container trailer. Even empty, with the brake mechanism on the hitch, it’s very heavy to lift. Fully loaded, it’s impossible to uncouple. Don’t understand what the logic is and not having the ability to lift the hitch from the ball. I was unable to do so, which meant that I had to find basically a triple length parking spot.

STUART K 
Rating:
1.0

Customer did not leave a comment.

SERENA W 
Rating:
4.0

Had trouble with door latch door would not open. Latch would not lock all the way and unlock making door not open. Staff very nice and tried to make better.

PATRICIA M  |  First Impressions 
Rating:
4.0

Great job

CHRISTOPHER D 
Rating:
5.0

I was very happy with the service and condition of the U-Haul truck I rented. Getting the truck was quick and easy.

JILL A 
Rating:
2.0

1/2 hour wait to rent even after completing the pre-rent info in the app. Then, 1/2 hour wait to retrieve trailer which reduced 24 hour rental to 23 1/2 in violation of the contract. Trailer had plant debris in bed. Return was excellent except a box truck block the space they wanted the trailer backed into. No issues with trailer, it exactly met my needs.

Joel C 
Rating:
5.0

Our experience with Uhaul, both for moving and storage, has been very good.

Andrew O  |  Online Move In 
Rating:
5.0

Employees were very friendly and helpful on check out and check in.

Joseph M 
Rating:
3.0

Fix trucks well maintenance is needed

MAONRY A 
Rating:
1.0

They first issued me a trailer that was all the way behind another. They got mad at me because of that. The lady helping said she would be right back. 20 min later I go to the front and the Manager was coming out, angrily saying let's go. I get back there, and as they are hooking up a different trailer (one in front) I was asking if the paperwork would be updated since this is a different trailer number than what I had on my forms. I had to ask several times and the manager yelled at me, YES. Once they hooked up the trailer and walked away, I was checking it out and found that the wheel tie down was torn in half. I let the manager know and he rolled his eyes at me then yelled "park it by this truck" pointing at a truck. I backed it up, unloaded it myself and then went to get the original trailer I was supposed to have. Waited there for about 10 minutes and then the original gal came and loaded it up. I asked about updated paperwork once again and she said to go to the front. I went to the front, waited about 15 more minutes and decided to go in and the Manager said I was to use the paperwork I was first given. I was not able to use a link to verify equipment at the start or end. I spent well over 45 minutes waiting (it was not busy). I got yelled at and treated very poorly by the Manager (he seems to hate people in general). I have never been treated this way and may rethink doing business with Uhaul again.

RYAN E 
Rating:
5.0

Keith Smith,megot outta there with a truck in half an hour,truck was clean.Returning was a breeze.

JAYSON C 
Rating:
5.0

Everything ok except one of the tail lights didn’t work

MARTIN L 
Rating:
5.0

The entire staff were helpful and friendly

Mischle D 
Rating:
5.0

The insulation on the driver door was coming off. Other than that, the truck was clean. I really like Keith bc he kept my reservation even though I was running late.

LYNETTE Y 
Rating:
5.0

Customer did not leave a comment.

GABRIEL G 
Rating:
5.0

Nothing. Great work

MICHAEL H 
Rating:
3.0

It took a very long time to rent and return ,especially return. The personnel were very nice , polite and accommodating Thank you

DAVID S 
Rating:
3.0

Both The computer system and phone systems we running in correctly. In fact the computer server system was basically inoperable and the transaction had to be completed on the employee cell phone. According to the employees they are routinely operating in this manner which they agreed makes it nearly impossible to serve the customers in a timely and routine fashion. The transaction took over 30 minutes to process payment and complete the transaction at the counter. The good thing was Once the transaction was finalized at the counter the load out and equipment return went very smoothly.

kurt m 
Rating:
4.0

Nothing. All went well and good clerk

DARRELL P 
Rating:
4.0

Customer did not leave a comment.

betheny f  |  Overall Experience 
Rating:
3.0

This location disconnect their phones so I couldn't call them when I had a problem.

TIMOTHY T 
Rating:
4.0

I and other customers had 9:00 am reservations and were standing in line for almost 2 hours, I did not get my rental key until 11:15. This location needs better staff management, one person simply cannot adequately serve all the customers at that time. Kudos to Ebony who came in on her day off to alleviate the the backlog... she is pleasant, polite, fast, and extremely competent!!

ALEX M 
Rating:
5.0

Customer did not leave a comment.

DEREK H 
Rating:
5.0

It was quick and easy! It would be hard to improve on this.

DAVID H 
Rating:
5.0

I would like to use u-haul storage again. The location was convenient and the unit was a big help.

Matthew J  |  Overall Experience 
Rating:
4.0

Please thank Keith Smith, who manages this location. He was extremely kind and helpful. The way he treated me as a customer made all the difference!

ELIZABETH G 
Rating:
1.0

No even correct vehicle I reserved. Vehicle brooke down multiple times. Terrible customer service

SCOTT R 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C  |  First Impressions 
Rating:
1.0

Its worst thing in my live Thye change pickup location to anther without gavie me any note then I want to new pickup location wating 40 min to pickup my truck and I called u haul customer the dicconnect the line Over all never ever back rent from u haul. I recommend to change name to u hall

Gabran H 
Rating:
5.0

Customer did not leave a comment.

Lance V  |  Online Move In 
Rating:
5.0

We had excellent service. I have used them in the past and have recommended them many times.

Marsha E 
Rating:
3.0

Location was very busy with one worker.

Monique A 
Rating:
5.0

Customer did not leave a comment.

ISIDRO M 
Rating:
5.0

Top notch

HEATHER E 
Rating:
5.0

Show the itemized bill when reserving online. Note that insurance coverage is optional. Just adding $40 to the online summary without noting what it is for and how it can be dealt with is annoying

JAMES C 
Rating:
5.0

The service was very good, in and out perfect service. Scooter Biers.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

ERICA J 
Rating:
1.0

This location has over charged me twice, and don't seem to care. Someone needs to look into this Uhaul place. The general manager Keith can't charge whatever he wants to customers. I would like to be billed a fair price.

PATRICK C 
Rating:
3.0

The "Owner" was quite rude and very quickly looking to cause a conflict that could have been resolved if the place was ran a bit better and he didn't have an attitude towards the customer immediately. The equipment did it's job but had some defects that were not notated with the previous damage stickers.

MARC C 
Rating:
5.0

Guys we’re great

TOMMY P 
Rating:
5.0

good experience

jeff k 
Rating:
5.0

Customer did not leave a comment.

JEROME P 
Rating:
5.0

Keith is an amazing individual. I love that he gives each customer the best experience.

PAULA W 
Rating:
5.0

Customer did not leave a comment.

PAMELA C 
Rating:
5.0

Customer did not leave a comment.

Barry S 
Rating:
1.0

Keith S., the employee who helped. E was very rude and seemed to be completely overwhelmed. Also, in front of the store the employee had he’s car parked right in the handicap parking spot. As a person who has cancer and is terminally ill, with a placard, which the employee did not have one posted, the customers should have access to the store via the handicapped spot!

BENJAMIN B 
Rating:
5.0

the dolly i rented was in bad shape i was warned it was it was last one available so i took it it did the job

FRANK G 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
4.0

the only problem was that the moving pads and appliance dolly were not available when we arrived

HOLLY T 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K 
Rating:
5.0

As always our local U-Haul came through withthe right trailer that we needed to use.

RHONDA J 
Rating:
3.0

Customer did not leave a comment.

BORIS S 
Rating:
5.0

This location has always given me excellent friendly service, the truck was clean and operated perfectly. Thank you

Dennis M 
Rating:
5.0

Keith was an excellent employee helped me out perfect very polite.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

ABDULLAHI B 
Rating:
1.0

Bottom line we rented a trailer for 2 hours turned it in the wrap on site was nice helped us unhook the trailer inspected it and said we were good to go. Only to have after 5:00 p.m. My phone being blown up saying that the trailer needs to be turned in immediately or they're calling the police. Your man on site had one job and told me we were good he was slow a little bit grumpy we have always used your competitors in the past. Decided to give you a try never going back if you'd like to have our business reach out and let me know what you're going to do for us

KEVIN V 
Rating:
5.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

Keith was fantastic! He was so very helpful and has the best personality!!

LANA H 
Rating:
5.0

EVERYONE at this location is friendly polite and fun. It is and will always be my go to Uhaul as long as I live in AZ. Keith has a wonderful new staff and he is an excellent manager. 🤩 it’s a 10 in my book. Great job y’all !

CHERIE C 
Rating:
5.0

UHaul agent was very professional and courteous; efficiently completed the sign-in and trailer hookup processes. Highly recommend this location.

CHARLES S 
Rating:
5.0

Manager was super helpful and nice. Made the experience pleasant.

Sebastian M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john p 
Rating:
5.0

Keith did a fabulous job.

gary G 
Rating:
5.0

Keep up the great customer service! Everyone wants to feel welcomed and valued and that’s exactly what Keith does. He is wonderful!

CHERIE C 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
5.0

Customer did not leave a comment.

BRANDON S 
Rating:
5.0

Only thing would be to possibly increase staffing. But the guys on staff today did an awesome job getting alot of customers handled in a reasonable amount of time. I am very happy with this location. I've rented here and will again, driving a few miles here, tho there is one across the street from my neighborhood. The crew here is definitely an asset to uhaul. Thank you, kim kot.

KIMBERLEY K 
Rating:
5.0

have more than one person working when expecting so many returns

ELIZABETH L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
4.0

Very frustrating that I had to drive to a different location from where I made reservation weeks before.

Tyler S 
Rating:
5.0

Customer did not leave a comment.

Ian W 
Rating:
1.0

Schedule a pickup time. Was inside the store for over 15 mins waiting. Finally went outside to try to find someone. Found a guy, said he would be right there. Once he entered. No greeting just looked at my daughter and I said nothing. Just looking at us with his hands outside to his side. As if he was saying “what”. I then said I had a reservation. He said last computer. Then other people came in, he then was short with them with the reply that other people called out. (Not my problem) He needs to still be friendly. Then was handed my keys and was took to ho retrieve it from the gravel parking lot. So I had to go hunt it down. When returning it. I had my son come with me. For protection and support. Still extremely rude. I waited for any help. Still no acknowledgment. So I asked if there was a drop box for the keys. He said yeah right HERE! And put out his hand. Absolutely horrible experience.

SHANDA D 
Rating:
4.0

More employees working. There was only one guy working. He did a great job working short handed but it was to busy for one guy to be doing it all.

SCOTT B 
Rating:
1.0

We reserved a small trailer and was quoted $14.95 for one day. We got a call that we were upgraded to larger trailer at no charge. When we picked up the trailer we were charged for larger trailer, which was $10.00 more- so &24.95. When we returned the trailer we told the manager and he said he refunded the money. In looking at our account we see that he refunded $400. What a joke!

Deborah R 
Rating:
4.0

Customer did not leave a comment.

Ericka N  |  Overall Experience 
Rating:
5.0

David was very helpful and patient even knew he was had a line all the way out the door and he was such a great guy to work with. Thank you Dana Sumner

martin s 
Rating:
5.0

Kieth was fantastic!!! Thankful for his kindness!

COLEEN W 
Rating:
5.0

Customer did not leave a comment.

Melanie M  |  Online Move In 
Rating:
5.0

They do their job unlike Old Town.

MICHAELANTHONY A 
Rating:
5.0

William and Keith were fantastic. Very patient, knowledgeable and since of humor.

KEVIN C 
Rating:
5.0

Customer did not leave a comment.

STUART M 
Rating:
1.0

Illegal assignment of another person's debt to my need to rent a truck, I went to Penske instead, and you are boycotted permanently. Fuck off now.

Marisa D 
Rating:
5.0

Kieth was great quit fast and knowledgeable

SADEI T 
Rating:
5.0

Shot out to the General Manager Keith Smith he does an awesome job @his tore

CRISTAL S  |  Overall Experience 
Rating:
5.0

I'm not sure but if the rental part itself could be streamlined to make it a less time-consuming experience, that would be great. But honestly, everyone was amazing.

CANDICE P 
Rating:
5.0

Friendly service with a decent truck. Got it done right ✔️ !

SAUNDRA C 
Rating:
5.0

Customer did not leave a comment.

Sheri H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE G  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful

Scott F 
Rating:
5.0

My rental truck was for 19.97 , I ended paying close to a 100 dlls . For 51 mile total back and forth

FRANCISCO M 
Rating:
5.0

Customer did not leave a comment.

djuna w 
Rating:
5.0

The front desk person was tremendous. He could have had some help as people were waiting.

STEVEN M 
Rating:
5.0

Helped me find a 10 footer, thanks

Frank T 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
4.0

Keith is the man - appreciate his patience and positive, helpful attitude.

EVAN G 
Rating:
5.0

David was so helpful! Great employee! Absolutely worthy of a raise!

DAWN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA R 
Rating:
5.0

Definitely the best U-Haul experience I’ve had ever

JASON C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB B 
Rating:
5.0

Customer did not leave a comment.

EDWIN C  |  Overall Experience 
Rating:
5.0

By far the best employees at uhaul I've ever met. Not just one person either the whole team. My family and I have worked with uhaul since I was a child moving from Texas, Arizona, Colorado, new mexico, and back and forth all over and now that I'm an 30 something adult and this was by the best and most memorable team. Having to rent uhauls and move things out of storage can be a hassle. And everyone on this team has done their best in answering my questions, helping with pricing and coupons. I appreciate everything. Thank you very much for your business and future business. I know I'll be moving again one day.

Anna D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE M  |  First Impressions 
Rating:
5.0

Roger is the man! Best employee ever! Give this man a raise!

Anna D  |  First Impressions 
Rating:
1.0

Horrible service and shady business

ROBERTO R  |  Overall Experience 
Rating:
5.0

Gold-Star quality!

kerstyn l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bryce B  |  Overall Experience 
Rating:
5.0

Everybody there was so nice and friendly and helpful. They even helped us rearrange and move a couch into our unit. Very, very nice people and appreciate it.

SHEILA R  |  First Impressions 
Rating:
5.0

Very professional and helpful. Overall a great experience.

Keith L  |  Overall Experience 
Rating:
5.0

This Bell & 19th Ave branch is awesome! Thx 🌄 😊 🙏

Rowena E  |  Overall Experience 
Rating:
2.0

24 hours

Bon-Paul T  |  First Impressions 
Rating:
3.0

Card reader is difficult to reach from vehicle. Mobile access would be a plus

ROBERT D  |  First Impressions 
Rating:
5.0

Oh my so refreshing! People VERY nice ! Equipment well maintained! Complete opposite of the Uhaul you get in Utah ! I had a very bad impression and experience in Utah and come to AZ polar opposite! Thank you AZ Uhaul , you go above and beyond!

Herman F  |  First Impressions 
Rating:
5.0

Staff were funny, amazing and informative! Easy access and unit was clean upon arrival!

VALERIE S  |  First Impressions 
Rating:
5.0

The Staff At This UHAUL Really Cares And WILL Go Out Of Their Way To Help You Huge Difference In Other UHAUL Teams

DIANA A  |  Overall Experience 
Rating:
5.0

Professional staff, great hours for convenient access. Will recommend to friends and family. Best retail experience I had in a long time!

CARL E  |  First Impressions 
Rating:
5.0

Everyone is always working hard and still available to be helpful. Love this place!

Anna B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joice F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny D  |  Overall Experience 
Rating:
5.0

Had a few questions and had the chance to speak to Keith. He was very polite and professional. He answered all my questions and made my experience so much better! Thx for all your help Keith!

LITA Y  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alysha V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis m  |  Overall Experience 
Rating:
5.0

The staff was very helpful , professional , knowledgeable and very friendly . Great team of workers at this facility.

CLAUDIU H  |  First Impressions 
Rating:
5.0

The entire staff was helpful, friendly and professional. Thank you

kathleen S  |  Overall Experience 
Rating:
5.0

A little pricey

robert t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON O  |  Overall Experience 
Rating:
5.0

Keith & Roger are rock stars!!!

Paula W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY H  |  Overall Experience 
Rating:
5.0

Best customer service ever 🙏🏽

dennis m  |  First Impressions 
Rating:
5.0

Keith and his crew were fantastic! Keith provided A+ customer service. Outstanding.

Michael D  |  First Impressions 
Rating:
5.0

Always a pleasure working with David, Keith, Roger, Johnny, Sam and Janae!!!

DAWN R  |  First Impressions 
Rating:
3.0

Price changed every month

Juan M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kenneth T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylise O  |  Overall Experience 
Rating:
5.0

I have been to 3 Uhaul locations over the past couple months with me moving and helping my friend move and everyone is always so nice and so helpful. Moving is one of the most stressful things ever and it is so refreshing to talk to people who are genuinely kind and helpful. Thank you so much

Jana W  |  First Impressions 
Rating:
5.0

Dante & Tyrell are the best. Thank you for all your help.

Elizabeth R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin J  |  Overall Experience 
Rating:
5.0

The manager and all employees were professional, friendly and helpful.

Veronica R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B  |  Overall Experience 
Rating:
1.0

Very bad experience

LANAY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorrie W  |  Overall Experience 
Rating:
1.0

I was supposed to have a month free and was told repeatedly it was going to be applied and never was. Called 8 times to get it resolved. I called to say i closed my unit and was told it was taken care of and weeks later was told I was supposed to come in person (not needed at the other 2 locations I've used.) I still have not been refunded from January 1st

KATHLEEN A  |  Overall Experience 
Rating:
5.0

Extremely patient, friendly crew.., my rep goes we’re gonna make it happen captain 😂😂

JAMES B  |  First Impressions 
Rating:
5.0

Very respectful and courteous service given by a nice African American gentleman. He provided service quickly and effectively with a upbeat attitude despite me being there as soon as they opened(well a little before I was sitting in the parking lot) Thanks Uhaul

Renee H  |  First Impressions 
Rating:
3.0

Decent parking overall. Spaces are small making trailer parking difficult.

Matthew M  |  Overall Experience 
Rating:
5.0

Professional friendly clean quick everything I was looking for

GARY H  |  First Impressions 
Rating:
2.0

I was supposed to get my employee discount for the storage but the woman helping me didn’t know how to add it and the other woman there did not have time to do it so she said she would add it later but I was still charged full price. After getting everything set up we were not walked out to our unit and there was a lock on it. We had to go back in and wait for a while until someone could walk us out and unlock it.

Elaina B  |  First Impressions 
Rating:
5.0

Very pleasant to work with.

Isabelle G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chilo w  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Bryan T  |  Overall Experience 
Rating:
5.0

The facility and staff were top notch!! Keep up the Great work!! Thanks

James C  |  Overall Experience 
Rating:
5.0

Dante was amazing. So very helpful, patient and kind. Moving is stressful as it is, he helped us tremendously and it is most appreciated.

amber s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAIA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VONSHILLIA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff h  |  Overall Experience 
Rating:
5.0

Anytime I go into the store with questions or purchase Keith is always very helpful & pleasant. His positive energy is contagious.

Paula W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe B  |  Overall Experience 
Rating:
5.0

I have used this location many times but this time the truck cab was dirty and the box was very dirty had stuff still in the box of the truck.

JEFFERY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES W  |  First Impressions 
Rating:
5.0

I love this facility and the staff were very friendly and helpful especially Manager Keith, always attentive to any issues I had to resolve them in a timely matter .

Barbara B  |  Overall Experience 
Rating:
5.0

Thank you for all your help Rachel you’re an angel.

STEPHEN D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBBIE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew M  |  First Impressions 
Rating:
5.0

From day one all the staff were courteous and professional the general manager was awesome

Martin U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID C  |  Overall Experience 
Rating:
5.0

Always a pleasure doing business with someone that goes above and beyond for everyone they meet. This is the manager at this location, Dawn. Thanks again, Marcus H.

Marcus H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY M  |  Overall Experience 
Rating:
5.0

Dawn was super nice & accommodating!

liberty p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don S  |  Online Move In 
Rating:
5.0

Saved me

Richard P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaisha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liberty p  |  First Impressions 
Rating:
5.0

Dawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!

Taylor R  |  Overall Experience 
Rating:
5.0

Dawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.

Bryce B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betheny f  |  First Impressions 
Rating:
5.0

The woman who helped me check in and rent the truck was EXCELLENT!!!

Aaron C  |  Online Move In 
Rating:
5.0

Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.

MICHAEL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mathieu M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana W  |  Overall Experience 
Rating:
5.0

I was in and out. The staff there was amazing!

ANNA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODY C  |  Overall Experience 
Rating:
5.0

Keep up the good work

Deborah S  |  Online Move In 
Rating:
5.0

Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.

DOLORES H  |  Overall Experience 
Rating:
4.0

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day

Frances S  |  First Impressions 
Rating:
5.0

Great costumer service at its best!

larry f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin G  |  Online Move In 
Rating:
5.0

I’ve used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I’m very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I’m very happy U-Haul!

Tyrone T  |  First Impressions 
Rating:
5.0

Staff in the office was amazing, went out of their way to be helpful even at the close of day.

Tamra D  |  Overall Experience 
Rating:
5.0

They stayed late to make sure we had access.

Tamra D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful.

Ashley r  |  Overall Experience 
Rating:
5.0

Great fast service......

Fabian G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S  |  Online Move In 
Rating:
5.0

Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

dorothy e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie K  |  First Impressions 
Rating:
5.0

Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Thank you.

Ali G  |  Overall Experience 
Rating:
5.0

Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

Marc S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert E  |  Online Move In 
Rating:
5.0

Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

Luis K  |  Overall Experience 
Rating:
5.0

Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

yvonne M  |  Overall Experience 
Rating:
5.0

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

James p  |  Overall Experience 
Rating:
5.0

Keith and crew are excellent

David H  |  First Impressions 
Rating:
5.0

Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

Marc S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel P  |  Overall Experience 
Rating:
5.0

Served our needs well!

kory O  |  Overall Experience 
Rating:
5.0

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Tatiana W  |  First Impressions 
Rating:
5.0

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Julio V  |  Overall Experience 
Rating:
5.0

Uhaul came to my rescue on moving day when the recommended 3-16’ PODS were not enough. I rushed over to get a 20’ truck and 10 x 20’ storage unit which ended up free when I emptied it 28 days later.

Paulette R  |  Overall Experience 
Rating:
2.0

Vagrants were wandering around inside storage facility

Gary H  |  Overall Experience 
Rating:
4.0

at this location the staff went beyond and above

Marilyn l  |  Overall Experience 
Rating:
5.0

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Julio V  |  First Impressions 
Rating:
5.0

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20’ truck and 10 x 20 storage unit. My movers could finish the job.

Paulette R  |  First Impressions 
Rating:
5.0

The owner is awesome at this location.

Jonathan C  |  Overall Experience 
Rating:
5.0

Great job! Excellent staff, thank you so much!

Sean R  |  Overall Experience 
Rating:
4.0

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Albert C  |  Overall Experience 
Rating:
4.0

You should have units to rent by week. Some times in life. We only need a short amount of time.

Laurie G  |  Overall Experience 
Rating:
1.0

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

marian t  |  First Impressions 
Rating:
4.0

Great customer service from everyone.

lee f  |  Overall Experience 
Rating:
5.0

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

Anna B  |  Overall Experience 
Rating:
5.0

The young fellow who waited on me was excellent.

lee f  |  First Impressions 
Rating:
5.0

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Thomas B  |  Overall Experience 
Rating:
5.0

Everyone was courteous and helpful during the whole transaction .

Leonard C  |  Overall Experience 
Rating:
5.0

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

jeff j  |  Overall Experience 
Rating:
5.0

Keith is very patient. Thank you for that.

Carolyn M  |  First Impressions 
Rating:
4.0

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

elyse s  |  Overall Experience 
Rating:
5.0

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

russell k  |  Overall Experience 
Rating:
5.0

Great facility!!!

Steven M  |  Overall Experience 
Rating:
5.0

The staff and facility were superior in every aspect. They have my highest recommendation.

Solange S  |  Overall Experience 
Rating:
5.0

Out a Low price. Its a some expensive a price rent.

Gabriel V  |  Overall Experience 
Rating:
5.0

Keith was extremely nice and Angela was an amazing help.

Loren D  |  First Impressions 
Rating:
4.0

Nine

joel n  |  Overall Experience 
Rating:
5.0

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Manuel A  |  Overall Experience 
Rating:
2.0

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Hunter B  |  Overall Experience 
Rating:
5.0

A really good costumer service!

Angelaica M  |  Overall Experience 
Rating:
5.0

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

WALID Q  |  Overall Experience 
Rating:
1.0

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

anthony g  |  Overall Experience 
Rating:
5.0

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Jeannie V  |  Overall Experience 
Rating:
4.0

unable to open final invoice sent

Donald D  |  Overall Experience 
Rating:
4.0

No comment.

Renee R  |  Overall Experience 
Rating:
3.0

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

Deborah d  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.

JUDY M  |  Overall Experience 
No reviews have been submitted for this location.
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