Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke

Rating:

5.0

The customer service shown was great. Both Qui and R.J. was very professional and highly efficient.

Rating:

3.0

The car could smell nicer. The window makes noise the entire trip. The car is old and in need of a refresh. More importantly it was confirmed that a different location had the truck available but when I arrived there in the morning the app said that they lied to me. So make sure to call the location of any U-Haul place the night before to confirm that they will put the keys out for you in the lock box. So I was a few hours late as I can to drive to this location to get the truck. This location was fine though. The truck at this location was old and had visible scratches graffiti in the steering wheel. Otherwise it ran fine. The mirrors were okay.

Rating:

5.0

I will always be with them long as I'm living I don't care what I do need you home I'll be there in storage maybe please

Rating:

5.0

Appreciate u-Haul customer service ⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

I have returned from u haul before and it has always been a good experience. But this last time the truck I rented was the worse u haul truck ever. The passenger side mirror has tape on it. And I couldn't adjust it so that I could see out of it. I was scared that I was going to have a accident because I couldn't see my blind spot. And I didn't realize this until after I left the location. While I was driving on the expressway the rubber around the windshield came apart. That truck should not be rented to no one!

Rating:

5.0

Everything was good

Rating:

5.0

coustmer service was awesome ! thank you so much system was down still able to get my rental my entire process was done manually

Rating:

5.0

Everything was fine. Staff was courteous and assisted me either my moving needs.

Rating:

5.0

The staff was friendly, respectful, and attentive.

Rating:

5.0

Service was great. Just seams like the atmosphere was that of a money grab.

Rating:

3.0

Overall the location is average, customer service is very layed back, and talks as if the equipment belongs to them, even though I included insurance, U-Haul has insurance as well, but I was told not to tear her truck up, God forbid, if an incident happened, my rental was covered. Very unprofessional customer Service, that needs improvement. I will no longer go to that location.

Rating:

4.0

Know it hard to keep employees, however the lady who serviced me was good

Rating:

1.0

BAD

Rating:

5.0

The woman who helped me was very nice

Rating:

3.0

It’s on one problem that I did have and that was my storage card I had a problem wit opening the door when I swiped my key card it said Decline so I hope the next time I use it everything will be straightened out for me

Rating:

5.0

The staff was excellent and very courteous

Rating:

5.0

The Manager of this place was so helpful! 5 stars for her!!

Rating:

5.0

nothing everything was great service

Rating:

4.0

👍

Rating:

4.0

If I worked there the line would have been shorter. There was one customer service representative handling 3 registers. That was not fair to her or the customers.

Rating:

4.0

Improve the Maintenance on the truck engine light was on and it needed a wheel alignment

Rating:

5.0

Qui is the best I love her

Rating:

5.0

They really helped me figure which plan would be better for my moving day.

Rating:

4.0

Drop off was congested.

Rating:

5.0

More workers to move service faster

Rating:

5.0

Clean and good

Rating:

5.0

Above and beyond

Rating:

3.0

The tires if the truck had no tread on them and I was stuck for over an hour trying to get out in the snow.

Rating:

5.0

Keep up the good work

Rating:

5.0

They have amazing customer service 👍😎💯

Rating:

1.0

All there truck got something wrong.zFirst truck back keep raising up , when u drive.Second truck head like dnt work , had to drive on bright

Rating:

5.0

The only thing I didn't not like my 75 inch was broken it's didn't cost me 688.00 for another one and my money isn't back on my card

Rating:

5.0

They service was friendly and honest

Rating:

5.0

Keep being excellent

Rating:

1.0

Over charged $120 for a dolly and two day rental that I didn’t include in my purchase.

Rating:

5.0

Thank y’all

Rating:

4.0

Parking for customer service ( loading/ unloading) is often difficult due to company vehicles & equipment plus employees Parking. Storage facility ladders made certain entrances difficult to access as moving carts are unable to pass.

Rating:

5.0

Excellent!!!!

Rating:

3.0

As a first time customer. I was disappointed. I originally scheduled for another location & time. When I arrived on time, the sales rep had left. No courtesy call or anything. I wasted $30 on a uber to get told he would be back in a hour or so & could wait because he had just left. When I arrived at the second location the sales rep attitude and was disrespect towards the customers. He was very irritated and rude. Maybe it was too long of a day or work load but he definitely was not pleasant. The truck was clean and the location was convenient so it worked out. I would recommend a friend because the truck was perfect for what I needed.

Rating:

5.0

The only thing that bothered me is a U Haul employee call me 3 weeks after I left the premises say I owed 85 dollars.The employee seen me leaving and deactivated my card the day I left....other than that I was satified.

Rating:

1.0

Staff twice told me to come back later to drop off truck, ended up having to park on the street as their lot was full from the previous night.

Rating:

5.0

of course i would and have recommended this particular u haul to all near by neighbors

Rating:

5.0

Great customer service. Very helpful, very pleasant. Great job.

Rating:

5.0

The receptionist was great had good customer service took care of me

Rating:

5.0

Perfect!

Rating:

4.0

Have a great year

Rating:

1.0

Employees working at this location lack customer service skills. Very unwelcoming, appearance is not acceptable I highly suggest you rid of these employees and get some fresh faces working at this location who possess the customer service skills to positively engage customers and please address the appearance issue. Everyone should be groomed and dressed in casual or company uniform and not smelling like odor.

Rating:

5.0

Excellent service from start to finish! The truck was clean, well-maintained, and ready on time. The staff was friendly and efficient, making the pickup and return process seamless. Driving the truck was surprisingly easy, and it had great fuel efficiency for its size. Moving is always stressful, but U-Haul made this part of it hassle-free. Highly recommend their service!

Rating:

1.0

On the other hand, I hope your company has cameras and able to listen of how Sunday 12/21 I’ve ws treated.by the representation. First of all, she ws late opening the store. She saw me at the door then buzzed me in. As I’m approaching the counter and rudely said I know u saw me jus opening up. She became combative and very aggressive. Anyhow Ive said yes the my drop off time is 9am and explain to her. If your on time , your late. Ive go to work 15/20 minutes early every day to pray, meditate and prepare my day. She began to argue with me. I’ve explain to her, I’m from Clarksville Tn and I’m jus trying to drop off this truck then get out hell of here. She has thee worst attitude. No!! I’ll never recommend anyone to this location. Then another customer came in and she was unprofessional with him. She asked both of us to step outside as she inspect the vehicle. It wasn’t a problem until she had us there over 20 minutes. It truly doesn’t take long to inspect the truck, get the mileage and gas. I ws so uncomfortable that I’ve video the truck just in cases any future problems with my bill. She could’ve address this situation by saying, I’ll be with you in a moment, as my computer being programmed. Please wait. I ws very uncomfortable of being in the same area with her. I didn’t asked for her name because she already had a bad attitude. Please address this issue because everyone isn’t trained such as myself with Irate people. This woman is a liable to your establishment. Thank you in advance.

Rating:

1.0

The manager and the workers need to improve their customer service and keep their equipment updated

Rating:

1.0

Bad communication skills

Rating:

5.0

Will use again

Rating:

5.0

When you buy Boxes they should Recommend Tape.

Rating:

5.0

Very professional

Rating:

3.0

I ordered a U-Haul truck when i got there they didn’t have one , told me i ordered a truck, had to make 2 trips to complete my job, told me i had to wait until the next day to get a U-Haul, i couldn’t wait the next day because I already had the guys to move my refrigerator and stove, I am a 100 percent i didn’t order a truck.

Rating:

2.0

Needs more/better employees. Very long wait. Hard time getting into my storage.

Rating:

5.0

Very good and convenient

Rating:

5.0

Everyone was professional and courteous

Rating:

5.0

Great experience

Rating:

5.0

The pickup that I had kept asking me to change the oil. I forgot to tell them when I returned the truck. I hope somebody noticed.

Rating:

5.0

Close out the bill in front of the customer, not just tell the customer. To just look for the final bill on your credit card statement ."That's bad for business.!"😞

Rating:

5.0

Be The first to have your regular clients on file for faster service on rentals

Rating:

5.0

Excellent service the lady waited on me very professional very nice. Was able to answer all my questions.

Rating:

5.0

Thank y'all

Rating:

1.0

Missing items

Rating:

5.0

This, was my first time going there. But, it will not be the last.

Rating:

5.0

Friendly staff clean enviorment

Rating:

3.0

The supervisor was very rude to me .. I requested a truck plus storage.l but was told at the last minute the truck was separate from the storage unit 😕 but that's not what it said online ..

Rating:

5.0

Q IS THE BEST MANAGER EVER!!!

Rating:

5.0

Staff are very professional and courteous! Well organized ! Life made a little easier !

Rating:

5.0

I had to refund the storage unit was unable to get a bike in the upper level.

Rating:

1.0

Nabeehah J reopened my reservation after i said i didn’t want it. She over charged me for miles i did not use. I use 4 miles out of 20 she said i used the whole 20. She got smart , real rude she was cussing at me n my 75 year old mom. I would never suggest this uhual facility to anyone.

Rating:

2.0

I think the customer service was poor

Rating:

1.0

I have not received my refund for the storage unit I did not use.

Rating:

1.0

I made a reservation days in advance for a unit. Upon arrival, I was told that the unit that I reserved had been occupied. 1 year later I called this location to have a truck reserved to move out of the unit, only to find out the next day that there weren't any trucks available. Not only that, the reservation was never saved. Poor communication

Rating:

1.0

I couldn’t access storage unit because access code didn’t work , when picking my items up I noticed roaches and now that I’m settled in my new home it’s infested

Rating:

5.0

I was treated with professionalism every time I went in to take care of my business. Qui Lassiter runs a good shift. Never a problem.

Rating:

5.0

So far so good thanks

Rating:

1.0

The manager Que was very unprofessional, rude and very nasty. She need to work on her attitude and not talk about the customers. I heard her talking about customers on speaker phone.

Rating:

2.0

They are understaffed. There was only one staff member trying to work both truck rentals and storage units. My access card doesn't work. I had to get a code from the office

Rating:

2.0

Refuse to take payments. Rude employee's very unprofessional

Rating:

3.0

Service was great. Only issue was being charged another day, even though I was on site unloading into a uhaul storage.

Rating:

5.0

Please keep up the good work, I appreciate the effort in helping others.

Rating:

4.0

Great job

Rating:

5.0

Well done Thanks U Haul

Rating:

5.0

The young lady who helped me was very kind and helpful I truly appreciate all the help they gave me

Rating:

4.0

Having to pay $ 5 if you put the card by keys or loose change or cellphone was a pain and one young lady was really rude but other than that all it was good

Rating:

1.0

Rodents, moisture, and dirty

Rating:

1.0

Staff was not friendly nor was they as helpful. They were rude and short staffed. Wouldn't recommend this site at all. Tried to charge me for a access key when they never gave one to me. They were in a hurry to close when I checked in and short staffed than.

Rating:

5.0

Really thankful for you guys

Rating:

4.0

I appreciate the extension of time I was given, before I move out.

Rating:

5.0

Very satisfied

Rating:

1.0

I put online I drop truck off at livernois

Rating:

3.0

I paid and my next bill went up $300 that’s why every thing got audited because I couldn’t keep getting over charged

Rating:

5.0

Great place I would recommend my friends and others to do that business here

Rating:

5.0

None

Rating:

5.0

Moving in and out of the storage unit was so easy.

Rating:

5.0

The good folks at this facility handle their business very well. If I need to re-store my property again or rent a moving vehicle, this will be my first choice to contact for help. Thank you so much.

Rating:

5.0

The store manager was very nice and caring!

Rating:

5.0

I have had my storage for years. Very upset the rent went up. I was told that they sent me a email but I looked in my email and never got it!

Rating:

5.0

The beams made it hard for me to store my refrigerator never rented the unit

Rating:

5.0

Storage unit was small by beams being in them

Rating:

1.0

I saw a dead mouse just laying by storage also some of my clothes had mold in them which I had to throw away and mouse feces on my clothes and my move out date was 11-14-2021 I left storage clean

Rating:

5.0

Facility is well maintained, staff is very professional. I've been storing my music equipment here for 4 years now and feel very comfortable doing so. No complaints.

Rating:

5.0

Very informative thank yoj

Rating:

4.0

I paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!

Rating:

5.0

keep up the great work to move forward thanks

Rating:

5.0

Very professional environment.

Rating:

5.0

The customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this location

Rating:

1.0

First off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporate

Rating:

5.0

Seen my issues with storage and moving out and was helped with the best offers U-Haul has

Rating:

5.0

Customer Service is A-1. Friendly, helpful and with a smile.

Rating:

4.0

None

Rating:

5.0

This staff is nice and understanding and they work with you

Rating:

5.0

Awesome

Rating:

1.0

The workers complained the whole time and never picked up the pace when they got a lobby full. The storage unit was infested with roaches which l brought one or two home😠😤.

Rating:

5.0

It would be nice to have a light inside the storage container. Just a thought. 😁

Rating:

1.0

When I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.

Rating:

2.0

Not enough staff. Chaotic.

Rating:

5.0

thank you

Rating:

1.0

I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.

Rating:

4.0

Everything was fine .

Rating:

5.0

Very helpful, polite and friendly. Tommie and Terry is the best.

Rating:

1.0

My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.

Rating:

5.0

good job

Rating:

5.0

Please keep up the great work that you do. I thank the Lord for you.😀😀😀