Good
LOVEPREET SCustomer Reviews for U-Haul Moving & Storage at 96th Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of. It seems to be very well managed.
EDWARD WThank you.
Paolo R | Overall Experiencegood experience
JAGDIP SNothing everything good
JUAN LGood services and friendly staff, thanks 🙏
Dejan N | Overall ExperienceI am very unhappy with this experience...the location was fine...but I reserved a 4x8 from another location in Langley. I was called to tell me that I had to go to Mission BC (more than an hour there and back again) to collect a 4x8. When I said I could not I was offered a 5x8 in Surrey nearby...I was NOT advised that the rate goes up 33% or $100...! Also just because it's a one way rental I HAVE to book 2 days use, I only needed 1 day and the cost is 3x what it would cost to return to the same location. I reserved a 4x8 and it's not my fault that it wasn't available despite that reservation...and to be charged 33% more is not acceptable. All the store could get was a $20 discount, i called customer care and was basically told that was the best that could be done? I need this rectified.
GLEN SAll went well.
MICHAEL MKeep the staff-they we’re great
SANDOR SService is fast approaching and excellent quality. Next improve always your best quality 👍👍
ESALE MWindows were dirty on the inside. I wish the vehicle had a full tank of gas at time of pick up. That would make it easier to replace fuel used.
STIRLING WVery disappointed one they wouldn't allow us to use our pre paid credit card one I have used before then they refused to use the card on file and wanted us to pay 210.00 when I was told 100 was the deposit the truck was dirty when we picked it up had to sweep it out before we could load. And the employees were rude and combative with us we weren't able to get our truck on time either which delayed our move I would never use this location again.
REBECCA MI entered my 10x10 storage unit last night and noticed a moldy smell. In the corner I had a plastic bin with high end clothing. All the clothing was quite wet. I then looked up to the ceiling and noticed large water stains on the plywood sheets. wtf !! I then grabbed my travel suitcase and went home feeling very agitated. When I arrived home my roomate noticed a moldy smell emanating from the suit case which means mold has no doubt permeated all of my belongings. I need to discuss this situation with you Morrey 604 316 4927 call me !!
MORREY D | First ImpressionsI have rented here many times and I enjoy the consistent quality of service. I highly recommend.
Anthony BJust keep up the fantastic work!!
DAVID RThe app never works and sooooooo frustrating
CHRISTOPHER JI ordered a trailer and appliance dolly and when I got there they had no appliance dollies, and never had any, however online I was able to order one. They did call around and I was able to locate one out of my way but I had to have it. Staff was friendly and helpful, however, again when you order it online and it's supposed to be there. There the last thing you need is to be held up and or go out of your way trying to get one.
GLENN ARejane the manager was an absolute delight to work with. Very helpful, knowledgeable and polite. Would 100% come back to this location specifically and most likely will in the future. 10 out of 10 rating throughout! Thank you for being an awesome uhaul branch.
JUSTIN B | Overall ExperienceVery clean and well taken care of. Staff is great, if you can try to get fob it makes life easier. Thank agian
Richard C | Overall ExperienceAll good. Thanks
JOHN VThe woman working there was very helpful. There was not enough space for our large truck plus trailer in the space. So that was nerve racking
Alana WGreat service , Monica made it easy at U-Haul .
Wayne DThe staff are this location are absolutely amazing. I have rented here multiple times and everyone I have delt with has been great. Will definitely come back in the future and highly recommend it
Hesam NTo not use uhaul?! I can not fault the location. But maybe the system. Booked close to home date in advance. Received a call telling me it does not have a truck available location was then changed to farther away. Got there days later to pick up. Not available!! Sent even farther away. It was after hours and this was known from day of reserving but their system requires verification. Considering this is something that will happen at all after hours pick up why is it not offered earlier? So was supposed to pick up at 6. Finally got in the truck at 730. When I asked about the $50 reserve money they said they would put in request but no other information was given??
AARON WI book u haul 4 time , and when i go there and call customer service they said have no item and keys ,, : So why they book reservation 4 time and they wasted my 2 hour and i didnt get .
Rashpal SThe assistant that helped me with my rental was very professional at her job.
JOHN LWhen I made this reservation, it was for the location on 96 Avenue because it was close to my house. When I got my confirmation text the day before I was scheduled for Pitt Meadows which is very far from my house and I would have had to take an Uber, not to mention the extra kilometers on the truck so I called and they apologized and rescheduled me for the same location and told me for the misunderstanding that they would give me a one way rental. That I could drop off in Aldergrove for the round trip cost of eighty dollars when I got to the location to pick up the truck I was charged one way when I call customer service, they said they would listen to the phone call and get back to me. And nobody has could somebody look into this for me, please?
PATTI CWe rent trucks quite frequently and they have always had them ready for us at scheduled pick up times. All staff is helpful & friendly.
GEOFFREY RNormally I do not have the time, need or patience to fill out a companies ask to fill out a survey. But here we have something worth replying to. The facility was quite well laid out and serviceable for my needs. More importantly the staff that took care of my needs, were very hospitable and friendly. Having worked for decades in the retail business, I had learned that customers will go way out of their way to find another service outlet if the staff were to treat them poorly or any level of distain. The lesson is simply, "they are your customers to loose" Customer retention is the key to a successful business. I will need to rent a vehicle or storage in the future, I will look forward to being taken care "again" by people that had treated me as a friend first rather than a customer.
JOHN MYour website makes it hard to find desired location, gave up, phoned in, done way faster on the phone. Staff excellent
BRIAN BPerson working there the night before came in with good suggestion for the product.
Maxim NCan’t really think of anything. Inside the store they had lots of supplies of packing material straps blankets it was well stocked. The Yard space outside was a bit small so they can’t store a lot of items.
Peter RSo far so good! Thanks for making it easy!
Terry L | First ImpressionsThe service was absolutely excellent. You could not improve on perfection. It’s always a pleasure every time I rent a truck.
WILLIAM BN/a
DEREK RThank you so much! The move-in process was quick, well-explained and very easy.
Amber S | First ImpressionsGreat service by monika. Quick and easy
ISHTPREET BThe person helping with pick-up and drop odd was excellent, fast, courteous, helpful knows her job well. Time for a promotion?
Brian BAlways helpful and knowledgeable. Clean site and well organized.
Allen DIt was a good experience
RANDY NEverything went smoothly and was quick, very happy with my service
TAMMIE FGreat customer service. Young lady was very nice. I think her name was Gorteski.
GARY HVery happy with the service
Sunia L | Overall ExperienceInterior walls have loads of broken off drywall areas. Can easily see into neighbours unit. Drywall can be pulled away to access neighbour unit. Garbage outside unit often remains for for weeks. Roll up doors difficult to use. They do not roll up without a lot of effort. Bays should have mirrors so you can see as you leave into other lane ways. Majority of staff are great. Manager? Is excellent
Melissa D | Overall ExperienceEverything was good. Especially, Monika she helped me a lot through the process
Shivam SVery clean and nice staff
George A | Overall ExperienceSuperb service from the Staff!
ALEKSANDAR EAmal and athul helped me a lot while returning the vehicle. Great location. Amazing staff inside and outside.
KALEN JDue to weather and road snow conditions we could not return the truck on time we were very gratefull for the complimentary extra day but unfortunately we had a flat tire on the way home to return the unit.
MARK SAll good
JUAN LThough I have no dissatisfaction for the service of this pickup location but sharing my very bad experience with Uhaul. I am extremely dissatisfied with the service I received from U-Haul. I had a reservation for a vehicle scheduled for pickup at 10 a.m. at the location you advised. However, when I arrived, the vehicle was not available. After contacting your traffic department, I was directed to a different location 18 km away. This not only caused unnecessary confusion but also wasted two hours of my time as I had to manage this issue. By this time, I have communicated multiple times with your customer service team, but they have been unable to provide any satisfactory answers or resolutions. I was charged for the additional mileage incurred due to this change, and I question whether it’s fair for me to pay for mileage that resulted from U-Haul’s mismanagement. Furthermore, I am still waiting to hear what compensation is being offered for the significant time lost while trying to resolve this issue. This experience has been incredibly frustrating, and I am disappointed by the lack of communication, accountability, and assistance from U-Haul. I expect a prompt and thorough response to address these concerns.
MD CThe customer service provided by Rejane was phenomenal. She was very attentive, courteous and professional. She has an abundance of knowledge and understands her role within the company very well. The storage unit I had rented for quite some time was terrific, and never had any issues. My overall experience was exceptional, primarily because of the customer service that was provided. I look forward to utilizing this storage facility many more times in the future.
Jessy S | Overall ExperienceRay at the front desk was super helpful through out the process. Prices are good, unit was clean. Over all great experience.
JUSTIN B | First ImpressionsDoing a great customer service!
CALOGERA DFrustrating we could not get the size of truck we wanted and also frustrating that even though we used less KMs then the lady entered, it still cost more than if I paid via credit card vs debit transaction. I still need to review my full receipt to ensure we were not incorrectly charged. Moving is stressful enough and uhaul added lots more stress instead of helping make it easier
BRADLEY SThe woman who served me was friendly, helpful and really good at her job. She had a great smile and remembered my name. Awesome! I read her name but have forgotten it.
LAURA MTruck had loose steering and reeked of gas fumes. My final invoice did not match my credit card statement. Some additional hidden charge I was not told about perhaps? Very disappointing.
ERIC BThe staff was rude and has no customer service skill.
Mohamed HBest prices for storage and rental trucks!
Andy D | Overall ExperienceGreat customer service was early for my Pick up of both a trailer and a 15’ moving truck both pieces of equipment were ready early . Called an hour before my return time to extend rental staff was beyond helpful and accommodating. Will use this location every time moving forward
MORGAN WStaff were friendly and helpful! Also I felt that the place was secure and the hours of operation were convenient.
Jeff B | Overall ExperienceStaff provided excellent service and you can tell they care about their work and customers.
NATHAN LNothing
DAVID ONice and friendly costumer service. I will rent again if I need it
JOEL PUnfortunately, I left a valuable item (a prescribed back brace that I have to wear after surgery)in the truck cab when I unloaded at 96th Ave and when I phoned there 3 times, an employee assumed me they would hold onto it for me. When I went to retrieve it, it could not be found and they acted like they had no idea what I was talking about. The young man said he would talk to his manager about it, and I have not heard a word since!
DIANE W | Overall ExperienceThey didn’t have the vehicle that I originally booked. Fine, I took another one. When checking in the clerk took my license and didn’t give it back right away, they called me about 30 mins later to come back and get my license, so I had to go back and get it and waste kilometres that I was paying for. Then the battery wires were loose and kept disconnecting every time we turned off the vehicle. I knew how to fix it so I did so we didn’t have to wait for uhaul to come fix it as we didn’t have time to wait because we were on a time deadline. When we brought it back, I told the employees about it. They told me they check the vehicles and this couldn’t have happened. They had their manager check it and sure enough the battery connection was loose. I told them it was unfair that I had to pay full price when I was given a faulty vehicle. She told me they couldn’t do anything because I didn’t call the uhaul help line to have them come fix it. So offered to take $10 off which is unacceptable for the amount of hassle this cost me and my time. She ended up taking $16 off the total bill and wasn’t really even sympathetic to the fact this vehicle cost me time and money for being late with our move because it kept not starting and we had to fix it each time. I spend about $2000 a year with uhaul for my business and I won’t be coming back. Absolutely unacceptable and I was made to feel that I was lying about the issue when she even confirmed the battery connection was loose. I also own a business and would never treat a customer this way if it was faulty vehicle that caused the issues.
CAYLEN BI was very appreciative of a free month. Was not expecting that and staff were really nice
Helen M | First ImpressionsThe unit was very dirty and had no light bulb in the light. There were mouse droppings on my boxes when I moved my stuff out. The unit had a musty smell to it. I’m not trying to be rude but I would never use uhaul for storage or ever recommend it to anyone. I had high hopes since it was close to my house but it was not a good experience.
DEREK C | Overall ExperienceFor the price $170/month I would have expected a bigger and more secure storage locker. But with the first month free it averages out if I only stay 2 months, which is my plan
DIANE W | First ImpressionsVery fast service from Ray! She was friendly and helped me through the process of obtaining my unit very quickly!
Andy D | First ImpressionsUnit had mice droppings and broken glass in. Shared some competitive rates but location was not willing to meet price
DAVID B | First Impressions.
ANDREW B | First ImpressionsFriendly staff and helpful.
Sherri P | First ImpressionsHad mold in storage
KEVIN L | Overall ExperienceI have used the 96th Ave. U-Haul storage many times, over the years and have always been delighted with the staff and the facility; I wouldn’t hesitate to recommended it to anyone in need of storage space.
Richard E | Overall ExperienceRejane was exceptionally customer focused, respectful, accommodating, and creatively solutions-oriented. She made an incredibly stressful day more bearable and found a result that met my needs on short notice. She worked extremely hard and even overtime/after hours to ensure I and other customers were cared for in a way that was meaningful. She went above and beyond. After I was discriminated and retaliated against at a different U-Haul location this same afternoon (which will necessarily be followed up/escalated as needed through all paths including legal ones), her actions went a long way towards restoring my impressions and customer experience with U-Haul. This has gone some way to mitigating the harms and impact caused by the other provider, whose conduct stands in such stark contrast with Rejane's at this location and even U-Haul's stated accommodation policy for PWD. In my opinion as a customer but also as a professional with a background coaching businesses including through women in business programs, I suggest strongly that U-Haul consider giving her a raise, a promotion/management training and opportunities, and any other equipment or materials she says she need to better manage this business/location. It will come back in spades. And this will keep a committed, wonderful worker who really delivers for your customers I understand has been there for more than five years in an increasing tight labour market. My heartfelt thanks again to Rejane for her service to me personally yesterday. Truly, I can't express enough my gratitude for a job so well done. I hope that U-Haul takes the time to review available records and my experience and feedback thoroughly, and to reach out when we can best address and resolve the other matter. Certainly, avoiding a repeat of the first discriminatory experience and replicating the accommodating great customer service of the second experience is not only necessary, it's smart business. I look forward to hearing from you in due course. Alex
Alexandra K | First ImpressionsWill never use your facility again, all tho the staff was enforcing you policy which is ridiculous considering someone like me who doesn’t have a single living relative, you change your policy you idiots. If anything goes missing out of my unit I will hold the staff/uhaul responsible .
GLENN F | First ImpressionsIt will be go to move for storage. Thanks
Paolo R | Overall ExperienceStuff was very helpful with knowledge of what i was looking for., she took took her time to make sure i get the space. For my items. I will recomend this location for best access to moving storage!
BOSCO K | First ImpressionsThe facility is average, however recently they have been very strict enforcing every small rule. Also the rent goes up every year.
Murray L | Overall ExperienceThe storage unit was very secure but not well lit. A light bulb would have been extremely useful inside the unit, not outside. I would not recommend this particular Uhaul storage facility because it is very inconveniently out of any of my friends preferred locations.
Holly C | Overall ExperienceThe unit I rented (in a hall with glass doors to access) is not accessible for the same later hours as the rest of the facility. I would like to see this changed. If you need gate access to get in, them this area should be accessible for the same hours. Please change this. I may need to move to another facility if it dies not work for me. Thank you.
Shannon W | First ImpressionsEverything was perfect. Thank you
ESTHER S | First ImpressionsVery good service friendly staff 👍
Jaspal R | First ImpressionsStaff and office were great. The storage unit itself was disgusting. As soon as you open the outside access to enter the storage facility there was an overwhelming smell of mildew and mold. I fear all my things will be ruined when I take them out of your facility.
susan R | First ImpressionsU hual rips people off... 96 uhual only has one staff member that is respectful and friendly thats Rejane Goretzky. Rest of team is garbage and should be fired just like u hual should be shut down in general.... it's not right to rip people off when they paid for there trucks then returned them and them get nailed with 700 $ bill cuz a staff member didn't like us so she nails you for every charge she can. U hual is a rip off an I don't recommend to anyone not for trucks nor storage.
Brandan A | Overall ExperienceI have found all employees very helpful and curious,and knowledgable about your business.Wiol recommend you to anyone looking to rent a U-Haul or storage space.
amy w | First ImpressionsThe staff there she was really helpful and fast
Edward H | First ImpressionsVery easy, peacefull and carefull with my busy toddler. This is a great place...
Gwenaelle S | First ImpressionsStaff always friendly
Daniel P | Overall ExperienceThe staff was always polite and helpful. I’d highly recommend this facility to family and friends. Thank you for everything!
Jeffrey S | Overall ExperienceFriendly and helpful staff. :)
Christine D | First ImpressionsAlways super convenient and friendly will definitely use again in the future
Bethany R | Overall ExperienceReJane was professional helpful and her staff were great! Highly recommend Uhaul👍
Shaun B | Overall ExperienceHigh recommended… staff very friendly…safe and clean..
Manjinder s | Overall ExperienceThe manager of the U-Haul I used is outstanding
benjamin v | First ImpressionsVery good location safe clean friendly 👌
jacek z | Overall ExperienceStaff are super helpful (Clark, Rejane and Arham). Thank you guys!
CHAM O | Overall ExperienceI askwd for the management to fix the lighting from day 1 and it wss never addressed in the last 9 months.
Jungmook L | Overall ExperienceThe manager and staff member where fantastic, best customer service I've ever had in my life.
Tyler R | First ImpressionsThe facility is in an easy to get to location and convenient access hours. The portable storage containers and larger work vehicles (such as Snap It Tool cube trucks) were at times parked (stored) in the common access areas of the locker door access that made ingress and egress difficult at times. My more recent visits, I noticed that this was corrected as the containers and vehicles were relocated.
Sherman Y | Overall ExperienceFriendly helpful staff
Adrian S | First ImpressionsThe service is excellent.
Sunia L | Overall ExperienceRejane was very nice and helpful
Joshua G | First ImpressionsMy unit number kept falling off. Couldn't see inside the unit very well. Always uhauls parked in and around making it less convenient for loading/unloading. When I was offered a second "month free" unit after renting another truck (3rd unit), I was told I could stay in one of my current free units for an additional month without having to move completely. Then was charged for that next "1st month." Not impressed with the lack of understanding around this issue from customer service/booking point of contact to the dealer location. I was not told that I would have to use the 1st free month at a completely new location or forfeit it. I would have moved all of my storage out of both original units the day I rented the truck (for that exact reason). Very irritating and waste of money.
Renee D | Overall ExperienceStaff don't pay attention. Told them I had vacated my unit and still received a bill. I had rented a truck, and returned it at the appropriate fuel level, then received an 88$ bill for gas. This place is an absolute joke, the only person there who was competent was fired for no real good reason after 25 years with the company. I tried to contact corporate about this issue, no response. Company does not care about anything but money and scamming people. New manager sucks, she wouldn't even come out to do the inspection on the truck even though I had made it there a minute or so before closing. They won't get a penny out of me and I'll dispute any charges put against my credit. Will never use you guys for anything ever again.
Cody M | Overall ExperienceMy locker was broken into and when talking to the manager I did not feel they were professional or even cared. Irriplacablenthings were taken and we were not notified of any incident and yet the prices were continuing to increase even though clearly security was not up to standard.
Hannes T | Overall ExperienceOur unit was broken into, so definitely not secure. The door to our space was flimzy plywood The unit had a light bulb that never worked, and no switch for it that I could find. The price was reasonable, and everything else was OK
Bruce M | Overall ExperienceTanya was the only employee who was helpful and concerned about my issues.
Lisa W | Overall ExperienceI had 2 unboxes that were apparently stored at your Abbotsford location.They were suppose to be delivered to the 96th ave location on Friday to be emptied into a storage unit at 10 am Saturday morning.We had to wait for the guy to drive to PortMoody to bring them and then had to wait some more while he loaded uboxes onto a truck.just not the best customer service especially when we were on a time line.There was no compensation offered only a 50.00 credit if I waited til Monday.
gail c | First ImpressionsSuits my needs everytime i need a storage😊
Marnie G | Overall ExperienceDenise and the other young lady(sorry didn’t get her name)were amazing, very friendly and helpful. Glad I chose this location.
Philip R | Overall ExperienceFriendly and helpful staff in office as well as the worker in the yard was very helpful. It was a very pleasant experience using that U-Haul office.
BARBARA M | First ImpressionsLighing of the storage needs improvement.Accessing at night time, the light becomes intermittent. Access of the storage unit is a challenge.there are a lot of cars or other trailer parked .
Sebastian U | Overall Experiencefacility really need an upgrade, its really old
Jesus S | Overall ExperienceDenise is awesome! She was so helpful and knowledgeable!
Cherine B | First ImpressionsVery helpful staff
Muhammad F | Overall ExperienceWe had a lot of issues trying to find a location that we could drop the U-Haul off in Vancouver Area, a lot of stores that didn’t answer their phones or left us on hold for more than twenty minutes. Overall driving all over the city to speak to in store representatives.
Sarah R | First ImpressionsLots of problems from start to finish.
Kathleen A | First ImpressionsI just have to say every single time that I've had to deal with U-Haul on 96th Avenue or 56th Avenue has been an absolute pleasure the lady that helped me at the 96th Avenue location to set up my storage unit was absolutely the most amazing nicest funniest best customer service I've ever had so whoever you were that was behind the desk thank you very much it was an absolute pleasure
Trevor R | First ImpressionsI’ve got what i expect and what i need. Thank you uhaul😊
Marnie G | Overall ExperienceII had a problem to many storage moving boxes that I Chas a hard time moving around
southern c | Overall ExperienceRockstars at 96
CHASE C | Overall ExperienceThe staff was helpful and accommodating to me. I really appreciate the helpful response they gave me.
Crystal E | Overall ExperienceThanks for have me the port kells location was fantastic great friendly people thanks again.
CAM J | Overall ExperienceDenise was extremely friendly and helpful. The front desk clerk when I checked out was also amazing. Thank you for making everything so simple and smooth.
Mallory T | Overall ExperienceDenise was very helpful through and through. Great spot. Great clean storage
Nathan M | Overall ExperienceThe main access roll up door for the unit is incredibly difficult to roll up,it is very stiff.
TRACEY P | Overall ExperienceGreat manager
Amir N | First ImpressionsDenise and her staffb were a pleasure to deal with. She answered all my inquiries, and was very friendly
shannon c | Overall ExperienceI had a delay during travel due to the weather. I wasnt aware that locker would be given away after 24 hours. An alternate location helped me out which was excellent.
Sherman Y | First Impressionsbuilding is really old and not in a uhaul standard
Jesus S | First ImpressionsDenise is great and very accommodating, we appreciate all her assistance
Michelle H | Overall ExperienceJust thanks
Jose Z | Overall ExperienceExcellent service
alex c | First ImpressionsMy favorite part about renting my storage here was the manager Denise, she goes over and beyond to make peoples days. I appreciate her so much.
Tiffany D | Overall ExperienceThis is the best experience that I have ever had at a storage facility. The staff was so helpful and accomodating. Denise is on top of all of the details and really helped me out with my recent move to Alberta. I just want to thank her and all of the other guys who were there for me and my family. I would recommend this place to anyone who is looking for excellent customer service.
WALTER W | Overall ExperienceGreat manager. She helped out with storage, was knowledgeable and very customer oriented.
Mark U | First ImpressionsStaff are excellent and the unit provided everything I needed in terms of access and security. Thank you
CHERYLYN M | Overall ExperienceThese guys went above and beyond and I will always be thankful. Denise was always a pleasure to work with and was more like family to me. Thank you guys for everything u did for me! I definately give u a 5 out of 5! I highly recommend this facility.
Alexandra B | Overall ExperienceNear my specific unit there were multiple screws and nails on the ground which I could have easily ran over and punctured a hole in my tire. Unit are semi secure compared to another I just got somewhere else. For roughly the same price and size (actually I gain two feet at the new locker place) and each unit has an alarm on it in addition to a code at the front gate to just get in. I did like how convenient uhaul was. Being able to access my unit anytime of day was great. My biggest concern here at uhaul is all the nails and screws on the ground. Oh also I bright you my units light bulb was out and someone at the front told be that they can’t have lights in the units anymore for safety reasons.. but I see units where people are working out of them and have music setup with big speakers and ton of speakers. I don’t care about the music or using it as a work space but don’t tell one person they can’t a light in their unit when others have full blown workshop setup in theirs
Steven S | Overall ExperienceI showed up yesterday to get the keys to a 10 x 10 unit that I had reserved online. The staff could not have been kinder, more accommodating, and friendly. The young man who checked me out was polite and attentive. The office was clean, the bathroom was clean, and the location manager was just a great person. She was funny, professional, and patient with me. I just want to thank them for making this part of my journey to BC a joy. I would recommend this location to anyone and will be using it myself again in the future.
WALTER W | First ImpressionsAlways enjoyed working with Denise when renting cargo vans on occasion. Very friendly and helpful.
Joni G | Overall ExperienceDenise is always very helpfull
Bruce B | Overall ExperienceI've never had problems with U Haul Storage, always prompt to reply or have they have made efforts to contacted me when needed. I would definitely recommend them.
LORRANIE P | First ImpressionsAwesome service thanks for everything!
Carl M | Overall ExperienceDenise Ausma and crew are the very best I've ever met. They took care of my storage for three years while I was in and out of Vancouver area. They are in four kills which is very convenient for me. I finally moved out after deciding to relocate to kelowna. Denise was efficient friendly and help me. In fact her son-in-law who also works at Uhaul got me my truck to get back to Denise. Denise is a networker and she's awesome and very kind and very strong. She doesn't put up with crap from bozos. She's the best.
Garry A | Overall ExperienceRan into issues with my reservation and they were all handled in a timely and extremely professional manner
Roland S | First ImpressionsI moved out of my locker because there was no valve for what I was receiving. No lighting and access to my locker was becoming an issue.
Brian H | Overall ExperienceNever an issue with anything. Staff were always friendly and professional
DANIEL C | Overall ExperienceThere was rat decal and urine smell all over my stuff and I have been emailing to let them know I already removed my things and I was charged for sept rent and moved way before the rental due date. Please credit me back September’s rental charge on my visa. Re Diane Pitura Visa card Thank you Linda Pitura
LInda P | Overall ExperienceDefinitely recommend!
Ruth B | Overall ExperienceVery nice staff, easy to deal wjth
Kevin M | Overall ExperienceThe lady who helped us went beyond my expectations she was friendly and courteous and went out of her way to be helpful and accommodating
Lola K | First ImpressionsThe staff was great!! Friendly and very helpful with my storage rental situation. The extra help they provided was greatly appreciated. Thank you to Denise & all the staff at the 96th location!
Ruth B | First ImpressionsLove dealing with Denise and her staff ! Always easy going and helpful ! The next time I need storage I would hope they have space for me ! Also renting form time to time at this location is pain free Thanks Warren Dieno
WARREN D | Overall ExperienceUnfortunately i had much damage to my items which is very discouraging.
SHARON H | Overall ExperienceEverything was good except for the hallway to my storage was too small for my sofa.
Tan n | Overall ExperienceFantastic customer service, absolutely no concerns whatsoever. Very accommodating.
plea C | Overall ExperienceIll do this survey when you tell me if i am receiving a return on the pro rated amount for the pre paid month of August.
Allan J | Overall ExperienceHave U-Haul a number of times recently and they have been very helpful in all regards
Steven T | Overall ExperienceDenise was always helpful and friendly! The only reason I left was our own garage finally got cleared so I could bring my car home. My time at U-HAUL was very pleasant. I would not hesitate to return if needed! Thank you, Kenny Berg J-5
KENNETH B | Overall ExperienceStaff was very nice and helpful.
Mitchell S | First ImpressionsTreated real nice . Will let people know of this great facility
KENNETH C | Overall ExperienceDenise is an amazing woman. She is a bit blunt, but very fair and has a huge heart. Thank you for our great storage experience. People like Denise really need to be recognized as she ensures that you have a good experience, but also knows how to talk to you from being in a really stressful position and putting you at ease by trying to accommodate you. Thanks Denise!
Martin Z | Overall ExperienceI had rented a U-Haul van from a different location and I wanted to return it to my storage rental location and it was not permitted
Sarah R | Online Move InI appreciated Denise's helpfulness with moving out. Also the outside workers were helpful when I needed assistance Thank you alll
Sonya A | Overall ExperienceGreat place to store your stuff! Denise the manager at the port Kells location was awesome to deal with.
Sean P | Overall ExperienceI would rent there again. The staff is very helpful and always pleasant.
DONNA-MAE R | Overall ExperienceAmazing staff very helpful
Rick S | First ImpressionsGreat manager at Port Kells location. She went out of her way to help. Hang on to her. What a great employee. Nice facility also
FRED B | Overall ExperienceI talked with Deneice after reserving online and she was very nice. She guided and answered my questions. When I came to get my unit Deneice had all the paperwork ready and so it only took 5 minutes to have access to my unit. I love how secure it is and my unit is so clean and ready to go. Perfect size for what I need and well priced!
JUDI G | First ImpressionsI am VERY thankful to have received free storage with the rental of a Uhaul truck. It made a huge difference in having the "time" to deal with my stuff. The staff was always very helpful and pleasant. The only problem was the boxes stored there had a "unpleasant' smell to them... Unit 011-3. Musty, like maybe there had been a flood at one time or something ?? Or from what was stored there prior? If I didn't experience that I may have kept things in storage longer. So that is why I couldn't say clean and well maintained .... I was in and out 'fast' so I can't say much about the rest of the facility.... perhaps it's just that unit's smell issue? The staff always seemed to be working hard. So I would recommend that facility to others.
DENISE D | Overall ExperienceThis location was very helpful. The staff accommodated us well. But the booking system on the website is terrible. Reserving a unit online does not guarantee that unit when you show up. This location can't do anything about U-Haul's site, and they did everything in their power to help us, but the site is definitely a problem. 5 stars for this location. 0 stars for U Haul website
Travis L | Overall ExperienceBest U-haul Storage and rental location in Lower Mainland for their professional service and customer care.
Wajid A | First ImpressionsDenise, was most helpful, the unit is larger than we needed and it was clean (small stains on floor would be normal) the only issue we will monitor is a wet area along the Block wall portion. The complex is neat tidy and clean so we foresee no further issues. The staff is friendly and careful with social distances and cleanliness.
Robert G | First ImpressionsI arrived at the end of a move and long day! The young man who served me was very pleasant. We were in and out quite quick! I didn't really take a good look at everything. I was a little overwhelmed at how "huge" the facility is coming from a small town. I'm hopeful the experience will be positive, so far so good!
DENISE D | First ImpressionsGreat staff ... very personable and helpful!
Gordon V | First ImpressionsThe online reservation system has some serious flaws, it allowed me to make a reservation and time my entire move around a location that had no availability, but I think her name was Alyssa at the 56th st langley location was so kind and helpful, as well as the staff at the port kells location, I really was impressed and will definitely come back.
jill H | First ImpressionsThank you Denise for being so helpful and accommodating!
Lana R | First Impressionsmanager is rude and not helpful
Conny T | Overall ExperienceDenise was absolutely amazing to work with! The storage lockers hallways were quite dim and creepy, but great price and service.
JASON C | Overall ExperienceA little bit disappointed that my credit card was charged right away when i was told that my first month was free however i didn’t realize until i left the office so not the staffs fault but if someone could please correct this for me. There were shelves in the unit. I’m not sure if it was suppose to have shelves or not, i would prefer no shelves however i can manage and work around them
MANDY P | First ImpressionsManager on duty handled upset customer in front of me well. Was very friendly to deal with. Had a concern with the lock on our locker and she had that dealt with in a very timely manner. Would highly recommend.
STEVEN N | First ImpressionsThey took care of my needs and are a great place to use. Denise is the best there. Good luck everyone.
dennis b | Overall ExperienceWe had a reservation, but when we showed up on move-in day they didn't have a unit available. Luckily someone was moving out that same day, so we got a unit the same size in the afternoon, but it wasn't a drive up like we had reserved. Aside from the missing reservation, the staff was helpful and the storage unit was clean and easily accessible.
Travis L | First ImpressionsThis past Saturday I went to get a bigger unit than I’m currently in. Last weekend I was told that there was a unit but I would need to be cleaned first. I said that’s fine I’ll come next weekend to swap units. Fast forward to the following weekend. My unit wasn’t clean, there was broken peanut shells and dirt in the unit. I had to ask for a broom to sweep it out myself. Also the latch to close my unit wasn’t lining up properly so I could put a lock on it. I brought it to the staff attention and they can’t get a maintenance guy in until Monday, it’s Saturday, so my unit will be unlocked for the time being. What was offered is to put a van up close to the door of my unit. There are gates and cameras and I do feel some what safe, but no discount, fees waived or curtesy insurance as an offer for something that’s out of my control and should be done and checked by the facility. You are providing a service I’d hope that at the minimum it would be clean and all units are in proper working order. I’ve had no issue getting my original locker a few years ago. Smooth and seamless. This experience not so much. I will say staff were friendly though
Steven S | First ImpressionsDenise was great
justin s | Overall ExperienceFriendly staff.
Ho I | First ImpressionsWhen I came to empty the storage locker, all the stuff that was along the left wall was covered in bird droppings. Obviously the perimeter of the building is not visually inspected regularly. I mentioned the bird droppings to the girl checking me out and she just said she’d make a note of it. This is disappointing and unacceptable.
jason s | Overall ExperienceThey made my move so easy coming from victoria to Vancouver. I came late because of making a late ferry. They made it easy for me to drop off my truck at their location which saved me time and money. Fair prices unlike some of the other storage places which I find their fees outrageous. Much appreciated.
Steve W | Overall ExperienceExcellent service
Alexandra B | First ImpressionsMy experience renting storage for 21 months at this facility was exceptionally clean and staff very helpful Aswell I would recommend to others . Location for me was key . Thankyou Denise and the rest of staff .
Bonita H | Overall ExperienceVery pleasant and helpful staff. Would definitely recommend this location.
gayle e | Overall ExperienceThe Storage was Fine. U hauls billing is difficult, to say the least. Even though I was set up for automatic payment, it never worked. I was immediately assigned a punitive penalty, and a letter was sent to my 90-year-old mother in law saying I was behind on payments. THAT was not good. (She was set up as the alternative contact when I set up the account). Initially, I was told there was nothing they could do until I got quite angry. Then the penalty was waived. Every month I had to pay manually because the automatic payment system never worked. Often I had to call in to make sure no penalty would be applied because your website payment system was down. It really was a waste of my time. I can't believe a company the size of Uhaul has such a crappy payment system. This is the reason you are getting an "Average" rating.
Paul M | Overall ExperienceHonestly, I can’t complain about anything. Denise and her staff were great. Our storage locker door broke at one point and staff had it fixed within an hour. Very fast, very convenient. We rented a locker for over 6 months at this location. Never realized storage was so pricey but we needed it and didn’t have a choice. Overall I would highly recommend this location. I’ve also rented trucks from them in the past and have never run into any issues.
Joel S | Overall ExperienceIt wad a pleasure dealing with Denise and she was there to address anything needed with renting the storage unit. Many thanks to her for making the renting from Uhaul a good experience!
FIONA B | Overall ExperienceFrom the very first meeting with the manager Denise we knew we had picked the right company for our storage needs. She was very helpful and friendly and has always been a pleasure to deal with!
Ricky / | First ImpressionsService was great, location was good, the hours of access was the only downfall.
Jennifer P | Overall ExperienceDenise went above and beyond to helping me. She is fantastic and highly recommend her. Thank you!
Wael A | First ImpressionsIf I could rate lower than "POOR" i definitely would !!!!!! My move involved one screw up after then other and my move that should have taken approximately 5 hours at the most ended up taking double that amount of time !!! The staff at both of the locations I dealt with where very helpful as best they could and I commend them for that. The issue seems to be with the call center and possibly the Langley location where a truck was supposed to be reserved for me as of August 10th, but THIS DID NOT HAPPEN!!!!! Then the locker I was supposed to have at the 84th Avenue, Surrey location was suddenly NOT AVAILABLE (staff was able to locate one at the 96th Str. Langley location which meant MORE traveling back and forth), then when I mentioned leaving the truck at the 84th Ave location (I had been told by the call center I could leave the truck at a different location from where I picked it up at to get the one month free locker and U-box rental, WHICH I AM ALSO FRUSTRATED ABOUT AS NO ONE HAS GIVEN ANY ASSISTANCE ON HOW TO CONFIRM/ACTIVATE THIS, and there is nothing about this showing on my account, also I was never instructed to confirm with which ever location I was going to drop off the truck at to make sure this was possible!!!!!. Edward at the 84th Ave location was very patient and helpful. I said to Edward that I should be an additional one month free on the U-boxes and locker because of the crap I was having to deal with yesterday and how frustrated and angry I was was going to speak to his manager and look into this but I've heard nothing yet. Denise at the 96th Str location was very helpful as well seeing how upset and frustrated I was and allowed me to leave the truck at that location. All in all, if I could have at a moments notice moved my belongings into another facility at the same cost I would have. I am extremely disappointed with how my move ended up going and I will NOT be recommending U-Haul to anyone at this point. I await and expect to hear from someone with some authority. Thank you, Melody Noble
Melody N | First ImpressionsStaff is amazing, and professional.
Leslie F | Overall ExperienceWe needed storage for a few months. Unit was clean dry and a good price for the size. Staff were courteous and helpful when we had questions. Nice to have packaging materials ready to purchase in the office. Thanks awesome company!
Paul G | Overall ExperienceMuch Thanks to Denise Ausma for the help she provided with rental trucks and storage spaces on our house sale and move,in November. It made those cold dark rainy days of November bearable with her cheery professional can do attitude!!.. thanks again!.
randy j | Overall ExperienceVery nice staff. We moved our stuff in storage on 24th December. They were very pleased to work on Christmas Eve. I really appreciate it. Thank you very much overall they were happy to help anytime any day .
jasprett G | Overall ExperienceIt has been a pleasure to be a client of your company. The personal contact with you and your staff was unbeatably. I can only recommend your service as top notch! Thanks to you and your staff. Heinz Maassen
HEINZ M | Overall ExperienceMice problem had died mice and droppings all over my stuff
Austin S | Overall ExperienceLady who lives there is fantastic
Mike S | Overall ExperienceThe management and staff at the Langley BC location on 96th are the best you have anywhere in your system. Both vehicle rental and storage were purchased there and every interaction was fantastic. Definitely I would use them again at any need.
earl g | Overall ExperienceDenise has been an outstanding piece of our Uhaul experience. She and her staff have been extremely helpful and accommodating for our move and storage.
Erin J | Overall ExperienceShe was very helpful I would and will use uhaul again
Daryl S | First ImpressionsI was treated very well. The manager Denise Ausma was very helpful everytime I had called. Good people
ALLAN D | Overall ExperienceGood service, helpful staff!
Josh R | Overall ExperienceThe lady who ran the place was really nice and helpful. My only criticism was that a staff member regularly parked close to the entrance hall of my unit making it a challenge Load and unload.
KARL D | Overall ExperienceDenise helped me alot.
LEE J | Overall ExperienceThanks DENISE and staff ! Very accommodating.
Harry F | Overall ExperienceThank you very much for all your assistance through a rough few months. Denise Is wonderful and so helpful. I have and will continue to send people your way.
FAITH P | Overall ExperienceThere were rat dropping in over abundance in the unit I had no food or items that would bring them in I had to throw out everything. Pillows, comforter, carpet and other items
LARAJIN D | Overall ExperienceWe were very pleased with the local Manager and staff. As indicated above we would recommend this facility to our friends and if need arise in the future will would certainly rent here again.
MURRAY M | Overall ExperienceDenise was very friendly and helpful. Great person to deal with.
Brian W | Overall ExperienceDenise (I believe that's her name) is an absolute Gem. Makes me want to be a U-Haul customer. What ever you're paying her, it's not enough. Any company would be privileged have her on their team.
michael p | Overall ExperienceU-Haul service is excellent. The truck was good. Customerservice persons are good and I will definitely go for U-Haul whenever I will need it.
Sabiha N | First ImpressionsThis place is amazing !
Jesse P | Overall ExperienceGreat facility and staff, will continue to use when needed
Robert H | Overall ExperienceOther than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent more
Ryan S | First Impressionsexcellent customer service.
JASON C | First ImpressionsI truly enjoy working with the staff and manager at the Port Kells location.
Leslie F | First ImpressionsGood
Sergey P | Overall Experience2nd time renting with at port kells location. Always turned out pleasant.great people
Debra H | Overall ExperienceUhaul storage was home to two storage lockers for over 6 weeks. The staff and personnel were very accommodating and worthy of the 5 stars. Thank you again. Aman
Aman R | Overall ExperienceAs we have found in the past, this facility is a well maintained and well run storage facility to which we often return for our needs they can fill. We will be back...
Eric T | Overall ExperienceOur questions were answered clearly and request accommodated conveniently by Denise
Ian M | First ImpressionsGreat service and price is fair
Austin S | First ImpressionsWas helpful in providing me with my storage needs.
ray c | First ImpressionsIndividual (Denise) was extremely helpful and supportive. A joy to rent at this location.
melinda p | First ImpressionsThank you to the staff and management. You were all very helpful, when ever I needed it. Thank you
CONAGRA F | Overall ExperienceEveyone was really helpful and friendly. Really appreciated the helpful service
JUSTIN P | Overall ExperienceWonderful service ! Laura was terrific with signing up and showing the unit. I have rented here before and I am happy to return. Cheers Kenny
KENNETH B | First ImpressionsWell done
Serendipity's A | Overall ExperienceThe staff went beyond my expectations! The manager was very cooperative with rearranging schedules and also in coordinating the moving of items that were blocking access to my storage units. well done
Doug W | Overall ExperienceThis is THE VERY BEST service we have ever received. We will continue to utilize your facility and recommend you to friends and family. Thank you for making this experience as pleasant as possible!
Jordan T | First ImpressionsExcept for the occupant of the next locker behind ours smashing out the gyproc wall an the mice chewing through a couple of the boxes, the storage was good for what we needed and was secure.
LYLE O | Overall ExperienceAwesome service
ryan s | First ImpressionsThe staff lead by their manager are incredibly helpful, understanding and courteous! The store manager really helped out in a most difficult time with my break-up and ex-fiance threatening my life.
Michael S | Overall ExperienceEverything was good, would use them again in the future!! :)
ann p | Overall ExperienceVery accommodating staff and a well run location. They do their very best to meet your needs and return phone calls too!
marlon d | Overall ExperienceDenise is a wonderful person to visit with
Rob R | Overall ExperienceWe had our stuff in for longer than we expected. And everything was safe without any damages from moisture. Access was easy and staff were very helpful.
ANDREW B | Overall ExperienceRent as long as you want. Monthly contract. Perfect
ROBERT M | Overall ExperienceOverall a great service. Easy to access and the facility was nice and clean. Only downside, my unit didn't have an overhead light bulb.
BYRON T | Overall ExperienceThe woman who works at the office was always there to help answer any questions and was helpful when boxes were needed. I would suggest this UHaul location to others.
Alison P | Overall ExperienceVery good. Wanted a closer store to my location, but it ended up working out alright.
Kurt C | Overall ExperienceEasy and convenient storage facility. Friendly and helpful staff.
AMY N | Overall ExperienceStaff experience has always been great. My needs for storage have changed. Thank you for great service.
Alan S | Overall ExperienceVery helpful and informative Quick service
HENRY F | First ImpressionsRat problem in D5, I only had construction material and it they didn’t harm anything but there was droppings everywhere.
INLINE D | Overall ExperienceDenise, it was a delight to encounter you bright and early on an icy Saturday morning. Thank you.
Kathleen F | Overall ExperienceRodent problem ongoing for 1 year in storage locker. If you do not purchase UHaul insurance, Uhaul will not address damage. Overhead door broken for 21/2 months before it was fixed.
SELECTCOM S | Overall ExperienceQuick service I had to ask for a access card
Jesse P | First ImpressionsThe lady in store was very polite
Rob R | First ImpressionsExcellent service by all the staff. The manager is a good multi tasker.
WILLIAM P | Overall ExperienceAfter several years I was able to decision the property I had stored at the U-Haul facility. I have been extremely happy with this facility and the service and will come back if the need arrises.
GEORGE L | Overall ExperienceDenise and her crew are always professional and very helpful.
Peter S | Overall ExperienceThe woman that helped me both for move in and move out was so kind. She went out of her way to help us and was fantastic to deal with both times! Give this woman a raise!
Jenna R | Overall ExperienceThank you so uh for your compassion and understanding and I would recommend your location anytime
michelle s | Overall ExperienceGreat friendly service, clean facility. Highly recommend.
Jean-Luc B | ReservationGreat office staff; very helpful. It is too early to rate much as I just moved in. I did have units here in the past and have been very pleased with the service, security and helpfulness. I have often
Alan S | ReservationI would use them again if I need too...TY
Debra B | Overall ExperienceIt was always nice to go there the staff were the best. I will miss the people there.
HAROLD F | Overall ExperienceVery well kept and staff were allways friendly and helpful
TONY D | Overall ExperienceStaff was always friendly and helpful, was very happy with the service.
Danielle L | Overall ExperienceService/staff were exceptionally good. Locker was at the end of a dark narrow hallway with no lighting and the locker itself had no lights. The gates were often left open so anyone could walk in.
Vanessa H | Overall ExperienceStuff was safe but the storages needs little maintance. It was easy access. I was payiny $131.20 a month for 5x10 storage and i found it was very expensive.
Shobha K | Overall ExperienceGreat service, easy access, clean and secure. all good.
Aaron B | Overall ExperienceThe reason i feel this way is i tried so many times to contact denise about our storage fees but could never get ahold of her and the other workers that worked there could never help us .
Sharon h | Overall ExperienceThe Staff were more than accommodating and helped our family out tremendously during our difficult move by giving us the use of the last locker available; Very kind and courteous at every interaction!
Honey D | Overall ExperienceThe lady i was speaking with was very professional and had a great attitude. once speaking with her i knew that this is the place i wanted to rent from. very happy and will recommend :) thank you
cheryl y | ReservationLiterally the worst customer service I have ever encountered. Not as much as a hello when entering the office; were rude/condescending- gave reserved storage unit away. Won't return to this location
Ashley L | ReservationHey
John D | Overall ExperienceNo complaints. Staff were friendly and helpful.
Rob V | Overall Experiencethe staff were very helpful and cheery. A great experience
daniel k | Overall ExperienceKeep up the good work
Edgar C | Overall Experiencevery prompt and courteous
CHARLES M | ReservationMy only issue was cancelling the storage unit. I was transferred 5 times when I asked to cancel the unit, once I had completed moving out if it. The manager at this location is fantastic
trya s | Overall Experiencemy unit had some water in it and no light bulb so it was dark. staff were very friendly and accommodating.
dick f | Overall ExperienceThe storage unit was to small and they never had a bigger spot. So i had to go to a different storage unit place and never got my free 30 days. You need more places to go to for customers.
Greg F | Overall ExperienceAnother excellent transaction. Attendant was clear, polite and very helpful despite the fact I arrived five minutes before closing.
Eric T | ReservationStaff was great and had no issues
nick f | Overall ExperienceGreat service. Very friendly and helpful.
brant c | Overall ExperienceI had never rented a storage unit before and was unsure of all the ins and outs. The staff made the whole process simple and easy from start to finish.
Michael H | Overall ExperienceClean organized and assessable facility
Sandy M | Overall ExperienceI never saw this facility; moved from US. Entire experience was difficult. UHaul needs consultant to overhaul procedures. Nice people but no one knew what was going on, and terms were ambiguous.
Rebecca H | Overall ExperienceA+
jennifer p | Overall ExperienceStaff Are Amazing They Go Far And Beyond To Make Things Work. I Highly Recommend This Location, Clean, Well Lit And Easy To Get To By Vehicle Or Transit.
Skye K | Overall ExperienceVery friendly and helpful! Denise and all of her crew go above and beyond customer service!
James F | Overall ExperienceVery good facility, staff are great
JANET C | Overall ExperienceGREAT staff; friendly, helpful, accommodating.....couldn’t be better. The U-Haul facility on 96th is my “go to” place for storage and rentals.
Richard E | Overall ExperienceUnit was infested with rodents during my occupancy, judging by the mouse droppings and urine on the floor. Fortunately my items were off the floor and not damaged. Access was not great for trucks.
Scott S | Overall ExperienceNice staff to deal with. Thanks
BONNIE M | Overall ExperienceCancelled before we moved in because of the evidence of mice. The staff said this was common. This was not acceptable so we went elsewhere.
Terence T | Overall ExperienceVery friendly staff
steven w | Overall Experience