Customer Reviews for U-Haul Moving & Storage at Alpine Ave

Rating:

5.0

Quick and easy!

Rating:

5.0

I didnt have an issue with the eatablishment at all. They had everything ready and were very polite on pickup and return. I would recommend them to others.

Rating:

5.0

The motorcycle trailer I rented had a very worn hitch. The 2” ball was recommended and was extremely loose and I was a little concerned about the trailer actually staying attached to the ball. I have rented trailers from u-haul many times and normally have a very solid trailer.

Rating:

5.0

Very easy check-out process. Professional and efficient!

Rating:

3.0

It’s on a very busy part of Alpine. But I didn’t have any problems getting in or out. The gentleman that helped me was very nice and professional.

Rating:

1.0

I left a car battery in a truck during my return. I returned the truck before they opened, I called 48 minutes after they opened to ask about the battery, they didn't answer so I was sent to corporate. I explained the situation and corporate called and left a message and told them to call me back, I never received a call back. Unfortunately I was going out of town the same day so I could not go in person until yesterday. They told me they would look and call, I never received a call. So I had to go in person again today, and they just shrugged their shoulders about losing a $200+ car battery.

Rating:

3.0

The two gentlemen who originally rented a moving trailer to my daughter apparently didn't pay attention to what she needed. She relocated to North Carolina and they rented the smallest trailer you have. They didn't explain that her car couldn't pull a trailer that would meet her needs. A very nice young woman assisted us next and rented a truck to us.

Rating:

5.0

I’ve used this Uhaul location for years. The staff is helpful & kind.

Rating:

5.0

Put better tires on your trailers. We had a tread separation on the interstate and had to deal with lost time waiting for repair.

Rating:

5.0

There was a bit of a rush at the end. The staff member wasn't disrespectful or anything, I just wish I had more time to do my pictures at the end for my due diligence.

Rating:

4.0

Having scheduled for pick up ahead of time at a different location, it was frustrating to need to change the plan. The truck was clean.

Rating:

1.0

The drop off place said they could not do anything about the charge although the location in North Charleston said they should have adjusted the price. I don't really think anyone at either location knows what the policy is.

Rating:

5.0

Good

Rating:

4.0

Evan is the best "improvement" you have for the next or for any customer; he is an outstanding representative for your Company. He single-handedly makes your "above average" location "Excellent"!

Rating:

5.0

Super friendly agent helped us with our return.

Rating:

1.0

My daughter and I were terrified driving this thing. It felt like the steering wheel was going to come off in your hands. The gas gauge barely moved as I went under 20 miles. I didn’t think I was gonna have to refill it, especially not to the tune of $15. You advertise 30 bucks a day it ended up being almost 100 how is that? I am going to be plastering comments every place. I see you advertising for 30 bucks a day. And posting my receipt with it. This is complete and utter robbery. I was told $ 75 and even that was too much when you advertise $30! We had it for 3 hours.

Rating:

4.0

Person at drop-off location did a great job even though she was the only person on duty.

Rating:

5.0

excelente

Rating:

5.0

Nice job all around!

Rating:

4.0

Prompt service. In and out n just a few minutes due to online reservations,

Rating:

5.0

Morgan is a fantastic manager! Her help getting me taken care of and on the road was greatly appreciated. That store is in good hands!

Rating:

5.0

Friendly and knowledgeable staff

Rating:

5.0

Drop and go lane for ease of transaction.

Rating:

5.0

So thankful they were open on the holiday for drop off! Despite that, check in team was very upbeat!

Rating:

1.0

Worker was sitting in a van on his phone while we waited in our car for 10 minutes and then I tried to go inside and it was locked and then when I was walking back to my car he jumped out of the van and said oh I can help you bro mean while there was a whole line of people behind me going into the road.

Rating:

5.0

Clean facility and quick easy pick up after completing steps online.

Rating:

5.0

Pick up and drop off were smooth and easy, in and out in Minutes

Rating:

5.0

Nithing. Everything went as planned.

Rating:

5.0

None

Rating:

4.0

We were not able to confirm if the photos of the U-Haul were uploaded correctly it also didn’t give us a number for the key drop off

Rating:

4.0

The lady that helped was real nice to work with

Rating:

3.0

You equipment says to clean it out or it's 15 additional dollars but when you pick up the equipment it's already dirty...

Rating:

4.0

The wire connections did not work even after swapping out cables many times, the lower tail lights never worked on the trailer, the inside had dirt/manure when we arrived at our location so had to spend time cleaning someone else’s mess up. Gross.

Rating:

5.0

It was super easy to rent online (& economical) and the staff was super helpful.

Rating:

5.0

Very helpful staff!!

Rating:

3.0

Truck was dirty and not swept out. Roof was leaking

Rating:

5.0

Great front desk girl.

Rating:

5.0

I think you're doing a great job 👍

Rating:

1.0

I will never do business with U haul because you don't let people know about the 19.99 is Bull shit. And I will let others know also !

Rating:

5.0

All was better than expected. please keep up the good work.

Rating:

3.0

The first reservation went fine. The second was a bit of a shitshow, insofar as I was not informed that my financial institution was going to be discriminated against and require additional funds held. Disappointed, honestly.

Rating:

5.0

Everything was simple and great!

Rating:

5.0

Jalen was particularly helpful and efficient. He is excellent at customer service.

Rating:

4.0

The first 6X12 trailer only had one brake light we found out after several trips. It was even checked at pick up by U-Haul rep. We had to return to the center to get it checked. Another U-Haul rep checked the wiring and said it was bad on the trailer. She immediately got us a working trailer and we were on our way again. She was great and we finished our move. Thanks U-Haul!

Rating:

5.0

Dropoff was super quick. Less than 5 minutes. I appreciate the promptness.

Rating:

5.0

Service was great.

Rating:

5.0

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Rating:

5.0

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞

Rating:

5.0

excellent service

Rating:

1.0

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

Rating:

3.0

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Rating:

5.0

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Rating:

5.0

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Rating:

1.0

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Rating:

5.0

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle’s service!

Rating:

1.0

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

Rating:

5.0

I rented a U-Box from this location but did not personally visit the actual store.

Rating:

4.0

Ok

Rating:

1.0

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.