Customer Reviews for U-Haul Moving & Storage at Automall

Rating:

2.0

Yesterday’s crew was great! Cracked jokes that landed while still maintaining professionalism. Gentleman I returned the van to was incredibly. Was unsure of the condition of the vehicle when I returned it. Was a little dirty but I know they always give a clean up before handing it off to the next customer. He’s was rude the entire time. Answering questions while walking away. Told me the do charge a cleaning fee. I asked to get the keys back so I can clean it. He didn’t answer then proceeded to shut the van door while I was still approaching. Every time I have used U-Haul it has been a great experience until this one

Rating:

5.0

Manager is awesome and the reason I go tgere

Rating:

4.0

Zip tie was still on unit

Rating:

5.0

Small suggestion. Having booked online, all the information about my reservation and trip is on your system. The employee that served me asked many of the same questions that were already in the system before looking it up. It would be better to reconfirm what’s in system than treat it like a new reservation where I’m wondering if they’ve even got the equipment at the location.

Rating:

5.0

Could not have been smoother. Thanks

Rating:

4.0

First trailer offered lights were not in working order and had to be switched for another. Paperwork was not corrected to reflect trailer change. Staff was friendly.

Rating:

5.0

Nice!

Rating:

5.0

Hal has helped me just about every time I've gone in there. I buy storage units at auction, so I need a trailer often. He is exceptional at his job and has helped in any way he can. The facility and everyone there is top notch. Now yes it's their job, but in a society where customer service is more often less than par. My experience there every time is without a doubt the best

Rating:

5.0

My needs were met quickly professionally and timely. Any questions I asked were answered to the best of their knowledge. Instead of having to buy a punch of boxes they encourage customers to bring back gently used boxes for others to use for free!!!! Very helpful and life saving for me! Over all people were very friendly and I would tell and refer any one to this location! Great experience!😁

Rating:

5.0

The customer service from the Gentleman that helped us and had taken the time the day before to answer questions was amazing, I'm so sorry I don't remember his name. Some of the best customer service i've ever received from any Uhaul location. I deal with your franchises all over the country. Thank You!

Rating:

5.0

Associate that worked with me was very friendly and helpful in dropping off the trailer. The exit in this facility is pretty tight and he went above and beyond and offered to move the truck for me so I was in a good spot to leave. Overall a great experience.

Rating:

5.0

Keep doing what you’re doing!

Rating:

5.0

The GM was amazing and provided great service. We have rented many times from him before.

Rating:

5.0

All the staff is very helpful, courteous, and patient! Thanks for the great service!

Rating:

2.0

I made my reservation in person with the owner. I repeatedly said I would pick up the trailer between 12 and 1. My reservation confirmation that i got from uhaul said pick up time at 10. I did not see a way to change that. When I looked at my emails the day i was getting the trailer, my reservation had been canceled at 11 am. I went to the shop at noon, like I said. The owner wasn't there and a young man said that it was the owner who canceled my reservation, so he had to do it all again. Maybe he was new, but it took him a really long time. He didn't seem properly trained on your software. When I arrived in Washington and went to return the trailer, I was told that it was a local rental and set up to be returned in Tucson. I then had to spend more time on the , many phones calls, getting it changed to the local shop here.

Rating:

5.0

Team at pickup and drop off locations were excellent. Only hiccup was lock recommended/sold to me to secure truck slide up door did not fit. Had to go to Hardware store to get a lock that fit.

Rating:

5.0

Very helpful and very professional. Answeredall my questions

Rating:

5.0

Uhaul on Oracle by the Automall is excellent

Rating:

5.0

Haal and Mr Phoenix were very polite and take care of me, 100% recommended. Thank you again guys

Rating:

5.0

In all the years of dealing with that specific branch, we have never had any problems. We were always held in high esteem… so we started dealing with uHaul when our kids were in college here 13 yrs! Then we moved here from Canada in 2016, and never ever had any one be mean. Hal and his staff were always courteous and helpful and helped us through many ups and downs! We had rough times and they always let us know that we would be okay! I don’t know how I could ever repay the kindness… other than a huge thank you from the bottom of my heart! I would recommend Hal and his crew to any one… both in the business sector and personal.. thanks once again to Hal. You truly are a man in a million with a huge heart! It’s humbling to know that there are some people who make all the difference in this world! There are times where I thought my world had ended.. again Hal pulled us through! That warm smile is as huge as your heart Hal!! Shout out to you and your operation! From the Almeida family 🙏

Rating:

5.0

Safe and secure.

Rating:

5.0

Was a pleasure to do business with this location

Rating:

5.0

Friendly, answered all my questions, efficient and helpful.

Rating:

5.0

Staff was great, easy process

Rating:

2.0

The trailer I had reserved on-line was double booked. When I arrived to pick up the trailer, it was not available. I had to trave an additional 20 minutes in the opposite direction of where I needed to go. When I got to the alternate location, I had to wait in line for nearly 30 minutes. On return, I went to the facility that is 5 minutes from my house to return the trailer. I was told that I would have to return it to the location I picked it up at, or pay an additional charge. This is unacceptable customer service. Be glad you are the only act in town! Very disappointing!!!!!!!

Rating:

4.0

Maybe the guy behind the counter shouldn’t hit on customers.

Rating:

1.0

I have rented here many times before mainly quick and efficient no problems but this last time was just a fiasco. From long wait time for a reservation to having someone give me the keys without key to the lock on the back of the truck so when I got to my location I could not open it. There's a lack of communication between employees. I have to drive all the way back to get the key to the back and the proper keys to the vehicle and find out that it was supposed to be not rented to customers because it was supposed to be going in for maintenance but I received it anyway and they still issued it to me and said if there was any problems they would take care of it and give me another truck but how good would that be if they're giving it to me at 5:00 p.m. and they close at 7:00. I used the vehicle up until 10:00 I returned it and after hours drop off and as you're supposed to download the U-Haul app like I did it makes you log in and register an account and it would not let me do that mine too this is 10:00 p.m. at night I dropped the keys in the lock box for the guys to receive in the morning. I get a call at 5:00 p.m. saying I have not returned the vehicle where is it? When it was return 10:00 p.m. the following night at the same time I also received a final billing which had 30 additional miles put on it, luckily when I dropped it off I had a picture that I took of the mileage. So I was not told what the final mileage they had they either rented it to another person and tried to charge me for the additional miles of that person or they just made it up I had to call U-Haul Nationwide phone service to have them properly adjust my billing. I would say my experience this time was they just dropped the ball in every possible situation I don't know how they could do that I've never had problems with them before but this was my worst experience.

Rating:

5.0

Very easy drop off. Very nice and polite staff.

Rating:

5.0

This location is my family's favorite.

Rating:

5.0

John K went above and beyond the call of duty in getting me set up for a storage locker and rental trailer. Thanks John!

Rating:

5.0

Saved my butt again. Excellent - esp the manager, Mr Diaz

Rating:

4.0

Good location, good customer service.

Rating:

5.0

All was good for me. Truck was ready to go, agent was helpful.Thank you

Rating:

1.0

inappropriate behavior, not professional at all. Picked up a vehicle to move, took it back over night but decided to keep keys for responsibility concerns, wife returns them early morning even when advised over the phone. Wife came in handed over keys for a manager to grab my wife’s hand to “scold” her for keeping keys (hands over keys then proceeded to ask for her hand back to slap it on top like you would do to a child…) they also pick and choose females they will remove the gas fee for when on paper it says to return with half.

Rating:

5.0

Just keep making the counter experience pleasant and the service nice for your older customers that can't and won't use the phone. Being able to talk to someone that was as kind who helped my dad.

Rating:

1.0

Rent equipment in good working condition and have personnel in that store address customers with some sort of manners. As far as equipment, customer safety should be #1. The equipment rented was not safe. Horrible experience from the moment I walked in to the moment I had to return the trailer because it was not safe and when I addressed the safety issues I was replied to with rudeness and threats it was just ridiculous. It took hours out of a busy day and to be degraded by the staff was not good. Never going back, never recommending.

Rating:

4.0

The passenger side mirror would not stay in a osition to allow vision on that side of the truck. It kept tipping downward so all you got was a good view of the asphalt Otherwise, all was well..

Rating:

5.0

This visit today was phenomenal for my wife and myself. The general manager was able to accommodate us and save us a double trip just by explaining how the rentals worked and I am grateful for that. We will be sure to tell everybody we know to use this location. Thank you Hal, we sure appreciate you. Shane and Amber Moore

Rating:

4.0

N/a

Rating:

5.0

The staff was very friendly and informative. Return as well. Thank you staff. Great job

Rating:

5.0

Everything seemed to be working well here, from the equipment to the people running the place.

Rating:

5.0

The staff is always very helpful and goes out of their way to help out. I worked with John and he was kind and helpful.

Rating:

4.0

The right side mirror was not functional

Rating:

5.0

Everyone at the site is very helpful and was very understanding when me and my family were going through somethings.

Rating:

3.0

While I don't remember the agent's name that was walking around inside, it was embarrassing to be called "not very bright" in front of other employees and customers. He was also the same person that checked in me in apparently recalling our earlier incident. He unhooked the heavy 6x12' trailer, dropped in on the cement and said something like "you're done" and walked away. I hesitate about letting you know of his behavior, but it is a reflection on the company and the local manager.

Rating:

5.0

I have used this location multiple times always friendly service.

Rating:

5.0

Nothing could be better. I’ve always gotten great service at this location.

Rating:

2.0

This U-Haul on Oracle in Tucson, Arizona by the Tucson Mall has very friendly and professional staff and the business is clean in the office area and around the property which has a large storage unit area. My unit #114 I received the 1st month rent free and they had a crew that were independent of U-Haul that they recommended to unload my large truck rental. They arrived within 45 minutes of when I contacted them . My only negative comment is that the roll up door kept coming down making it difficult to enter and exit. I advised the staff that it needed to be fixed and advised them when I would be there for them to get access. This was never done in the 2 months I was in that unit.

Rating:

5.0

Everyone was efficient, and very friendly. I would recommend this location very highly. Also, I took a look in their showroom and they’re very well stocked with moving supplies that anybody could possibly.

Rating:

5.0

Everything was great! Very helpful! Thankyou Glenn!

Rating:

5.0

Hal is an outstanding individual

Rating:

5.0

It was relatively easy between the online app and the in person staff~!

Rating:

5.0

Kerr was the BEST!! Give him a raise 😀

Rating:

5.0

Make the check out ion line user friendly

Rating:

5.0

No recommendation; truck and service were excellent.

Rating:

5.0

Super quick and easy to unload and remove trailer

Rating:

5.0

Hal and his staff did a great job of helping us with our 6x12 trailer!

Rating:

5.0

From the pick up to the drop off everything was great! Customer service was amazing, everyone was super friendly and helpful. Would definitely recommend this location

Rating:

5.0

Love the staff! Always use this location.

Rating:

1.0

I'm not on your payroll. Why do I have to do all the work to rent a truck? Then when I asked questions, or ask your agent to repeat all the instructions that confused me, he was visably put out.. ..once even rolled his eyes. And when the pictures of the truck I took would not upload on to your app, again Daniel was visibly perturbed when i asked for his help. I am older and not a cell phone phenomenon! I dont like your check out system at all. I wont be back!

Rating:

4.0

Friendly staff!

Rating:

4.0

Sunday morning crew was excellent and very efficient considering number of people renting. Had trouble with up loading photos to U-Hual haul site, but that was only problem. Unit was easy to drive and averaged 16 MPG.

Rating:

5.0

Excellent service !

Rating:

4.0

Good customer service

Rating:

5.0

Very helpful !!!!!!!!!!

Rating:

5.0

Best location I have ever worked with. Hal and his team always come through! Joseph G

Rating:

5.0

Good service

Rating:

5.0

Tech was nice and hard working.

Rating:

4.0

They were able to help us out by taking the rental when the assigned drop off location was not yet open due to it being a new business.

Rating:

5.0

Hal is absolutely amazing

Rating:

5.0

Abrhem and heill great people they are very helpful and

Rating:

1.0

The guy who helped me was very rude

Rating:

5.0

The truck I had was old. Over 142,000 miles on it. Very loud, had power, and was clean, but driving over 200 miles listening to the loud muffler was very annoying.

Rating:

5.0

Lowest rating for customer service person, Hal D., whom I found out later is the manager of this location. He was condescending, sarcastic, snarky, and did not stick solely to business matters. He absolutely needs training in working with customers. Also, when I rented the truck, I was informed that I rented it a full tank of gas. I was advised I should return it with a full tank of gas. I had only driven 9 miles total for my rental period. Yet, when I went to add a little gas at the end of the rental day, it took 2.92 gallons. Then it took almost 3 gallons to go 9 miles???? It just looks suspicious.

Rating:

5.0

Very professional and friendly. Responded to my questions in a way that I could understand. I was given a storage unit, the largest they had and when asked if they could recommend someone to unload the largest truck and my 8’ bed pick up. The manager called and the 2 man crew arrived within 15 minutes and had everything well stacked and finished.. I was given a remote gate card so I would have access to the storage unit when ever I needed. I recommend this U-Haul for both equipment for your move and for dropping off the equipment. I highly recommend this U-Haul location 100 percent to my family and friends. Even total strangers looking for a company for moving and storage I could recommend this unit to them with complete confidence.

Rating:

5.0

Great service

Rating:

5.0

Johnny and his team everyone amazing there.

Rating:

5.0

Please disregard previous review where I said Poor when the service was Excellent!

Rating:

5.0

The staff at this UHaul was terrific! They were eager to help and were very efficient. They were a pleasure to do business with.

Rating:

5.0

The 2 employees (can't remember their names...sorry) went out of their way to be helpfull. Couldn't have asked any better.

Rating:

1.0

My locker, and several other lockers, were broken into multiple times. U-Haul required us to use their lock an you General manager let an individual have night access after hours. This individual picked locks on several lockers over several weeks. U-Haul would not pay for the loss since I did not have your insurance. In my mind, none of this would have happened if your manager did not allow personnel to drive in after hours and carry off large items for multiple weeks. If someone climbed the fence at night then they would have limited capability to carry off my large items. In my mind, U-haul is liable for this loss since they broke the contract I signed for a limited secure storage facility. Matt McKinney

Rating:

2.0

we requested a storage unit with 24 hour access and was told initially that we could at this facility by several individuals. Later we learned this was not correct. When our unit was robbed, we were the ones that found it and no one investigated the robbery.

Rating:

5.0

Nick, was super accommodating. He was very patient with us- satisfactorily answered all our questions and our concerns , he explained the process, and he is very respectful. We will seek him again!

Rating:

5.0

The guys went above and beyond to take some of the stress off of me after finding out the rental and unit needed wasnt for me personally but because my sons girlfriend was in need of help. They had a lot of patience with me. I’m very thankful for how kind they were with me and would recommend this location highly to anyone. Thank you U haul

Rating:

4.0

our unit had an attempted break in a few months ago which is what prompted us to move out. Other than giving us a second lock, nothing was ever done about the situation. Out side of that instance, access was easy enough seeing as we paid for 24 hour access, staff was attentive when we needed to work with them. The area was well maintained and other than occasionally showing up while someone was picking up equipment and blocking the gate we could always get in. Overall a great experience save for the break in attempt.

Rating:

5.0

Hal and the team of employees at the Oracle location all Top notch on the ball. Provided excellent customer service. I will gladly recommend and continue to use this location for my rental needs. Thank you 😊

Rating:

5.0

No fuss move-in and great staff!

Rating:

5.0

Very helpful and informative

Rating:

5.0

Thank God for U-Haul in the time of need 👍

Rating:

5.0

Hal was extremely helpful and pleasant during a stressful process of moving!

Rating:

5.0

Wonderful helpful staff!

Rating:

5.0

Everyone was very nice and answered my questions immediately and precisely. It was very helpful. I will use Uhaul in the future. The storage space was excellent. Thank you

Rating:

5.0

Great staff! Great manager! Always helpful, friendly, and kind. Highly recommend this location!

Rating:

5.0

A very wonderful staff...

Rating:

5.0

Hal gave fabulous service!!!

Rating:

5.0

Raie, or Ray - sorry for name spelling, was awesome. She was very professional! She was also friendly. Thank you!!!

Rating:

3.0

There were back rats and the ceiling leaked into the unit.

Rating:

2.0

Had our belongings in storage for 3 years. After the first year they had a fire in the unit directly across from ours yet NEVER contacted us so we could go check on our belongings and we didn’t find out for almost 3 months. We had items melted and smoke damage but they said nothing they could do and would not give me a report on the fire for my insurance, so I lost about 4,000$ worth of items. Then shortly after that incident they changed from being 24/7 to closing early… never emailed and notified us or anything and we went to get items one night and was unable to get to our items. Plus they are always extremely busy yet seem to only have one person working which does not cover it. Even when I moved out I had to wait 30+ minutes just to hand over keys. On top of all this they keep trying to charge wrong card entire time we were there although we did try changing it numerous times. Yet they still kept charging wrong one and not getting payments then charging me late fees for 3 years. If I had help or money to move I would have. I am glad to be out of there and will never return.

Rating:

5.0

Communication was great and I am very appreciative of the use of such a nice facility.

Rating:

5.0

I want to thank everyone there for all their help

Rating:

5.0

Everything was outside very convenient

Rating:

3.0

The only complaint I have is the g.m. was very rude, and not compassionate to my situation. He barley took 5 mins to talk to me about what was going on. He should be replaced!!!!!

Rating:

5.0

The staff and management at this location are top notch and extremely helpful Witnessed the manager going out of his way to ensure a lady had the ability to unload her uhaul and move her stuff into a unit Beyond awesome honestly Travis Tuttle

Rating:

5.0

The staff and store manager were extremely helpful in assisting me after my original reservation was somehow cancelled in the UHAUL system. They were still able to accommodate me temporarily until the unit I requested was available 3 days later. The storage manager was amazing.

Rating:

2.0

This company is terrible. I don’t even blame the staff, they’re just enacting the company’s terrible policies. Please make it less obvious that you’re just trying to suck as much money out of people as possible.

Rating:

4.0

I appreciate getting getting the first month off!

Rating:

5.0

The two ladies working were professional and very helpful…will be back!

Rating:

5.0

Staff was kind & courteous, treated me with respect! Was able to talk with them and have everything answered, could tell they were very knowledgeable! I plan on returning for whatever I need!

Rating:

1.0

I was there for awhile trying to upgrade to a bigger storage unit. I was the only customer in the store and it took the rep half an hour to figure it out. Once he finally “found” a unit, that unit had someone else’s things. I didn’t find that out until I went back on Saturday to look at the inside of the unit. Since then I’ve emailed them twice to refund me the insurance I paid for initially and I still haven’t heard back. They weren’t able to cancel my unit because the store manager, Hal wasn’t there. Alexis was kind enough to call another u-haul to check availability. It didn’t get cancelled until the following week after their rep Melanie called me a few times to ask me if I still wanted the unit and that it had been emptied. Totally unacceptable to rent storage units that haven’t been cleaned out. I will not return to this location ever again.

Rating:

5.0

Everyone was very helpful and polite and help me in every way they could and I am very thankful for everything they done Roger

Rating:

5.0

always helpful and friendly

Rating:

5.0

The manager on duty was very helpful, polite, and extremely nice!!!!

Rating:

5.0

Both the manager Hal and the associate (a young African American woman, cannot remember her name) were very knowledgeable and polite. My Experience with uhaul on oracle was flawless, would recommend and return.

Rating:

5.0

This was my summer storage for my college dorm room things and it worked out perfectly for what I needed!

Rating:

1.0

Workers take the customer as a joke in my opinion and was treated very unprofessionally when I was there

Rating:

5.0

The staff was incredibly helpful, knowledgeable, time efficient, and pleasant. I received superb service! I will never go anywhere else for my moving and storage needs. These guys are the best!

Rating:

3.0

It's ridiculous you have to go to the store to talk to someone there. Phone Always routes to automated messaging that doesn't address local questions. Also, my card for entry never worked. Last, the price went up too much so I got out of there asap. Manager was great, some of the staff...so,so.

Rating:

5.0

Assistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever had

Rating:

5.0

The employee who checked me in was very helpful.

Rating:

5.0

Halberto was very helpful and accommodating

Rating:

5.0

The staff was extremely helpful and friendly

Rating:

5.0

Thank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.

Rating:

1.0

I had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.

Rating:

5.0

These guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur team

Rating:

5.0

I am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.

Rating:

5.0

Thanks so much.

Rating:

5.0

This is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.

Rating:

4.0

Nobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.

Rating:

5.0

Employees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!

Rating:

3.0

Drive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.

Rating:

4.0

The manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!

Rating:

2.0

They do not return phone calls, access cards never worked

Rating:

5.0

Overall great experience

Rating:

5.0

Great leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.

Rating:

5.0

Best prices in town for storage and convenient hours to access the storage

Rating:

4.0

Pest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn’t sure how helpful it was.

Rating:

5.0

Good value all around.

Rating:

5.0

Excellent customer service. Manager helped me and he was amazing

Rating:

5.0

(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.

Rating:

5.0

Manager, Assistant and Staff were very accommodating.

Rating:

2.0

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Rating:

5.0

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Rating:

5.0

Very helpful staff and nice facilities

Rating:

5.0

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Rating:

5.0

None

Rating:

5.0

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Rating:

5.0

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Rating:

2.0

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Rating:

4.0

Move out date was April 1st not the 3rd.

Rating:

5.0

Hal Diaz was very helpful with our storage needs.

Rating:

2.0

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

Rating:

5.0

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Rating:

5.0

A great place to know and use.

Rating:

5.0

The staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

Rating:

5.0

would like for the exit gate to automatically open rather than having to key out.

Rating:

5.0

Hal and his team always provide excellent customer service and support.

Rating:

5.0

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Rating:

5.0

Staff very helpful - great experience!

Rating:

5.0

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Rating:

5.0

Thanks!

Rating:

5.0

Staff was courteous at all times and helpful when needed.

Rating:

1.0

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Rating:

5.0

Excellent service

Rating:

1.0

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Rating:

5.0

I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you

Rating:

5.0

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

Rating:

5.0

Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!

Rating:

5.0

Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.

Rating:

5.0

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Rating:

5.0

Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).

Rating:

5.0

The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!

Rating:

5.0

Easy to get in and out with enough room to unload the truck. Clean and secure.

Rating:

5.0

Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.

Rating:

5.0

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

Rating:

5.0

Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.

Rating:

5.0

Excellent customer service with happy and friendly people.

Rating:

5.0

Quick service! Friendly and knowledgeable! Would recommend. :)

Rating:

5.0

Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.

Rating:

5.0

The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn’t leave anything out. Thank you, my experience was PERFECT.

Rating:

5.0

Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2,000 mile journey and were ragged and they were just fantastic.

Rating:

5.0

Very helpful staff.

Rating:

5.0

Helpful, friendly staff

Rating:

5.0

General manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.

Rating:

5.0

All associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.

Rating:

1.0

We have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.

Rating:

5.0

☺️

Rating:

5.0

Would recommend to all!

Rating:

5.0

Very helpfull staff. Thank You! God bless!

Rating:

5.0

This was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-Haul

Rating:

5.0

I made on- way reservation on short notice and was able to get a 15’ van which was perfect for my needs. Both the original phone agent and location agent were very helpful!

Rating:

5.0

Great service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!

Rating:

5.0

Outstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!

Rating:

5.0

Awsome

Rating:

5.0

Fantastic facility & staff!

Rating:

5.0

The general manager, Hall, always provides exceptional customer service and it's great appreciated!

Rating:

5.0

Everything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.

Rating:

5.0

The only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.

Rating:

5.0

The only problem I had was the company I used to unload my items into the storage room. They are recommended by UH and were several hours late for my appointment.

Rating:

5.0

Thank you for all your help.

Rating:

5.0

friendly and courteous staff

Rating:

5.0

The manager set me up with a nice uhaul storage unit. He was also helpful with my ubox. So far, I have had a good experience.

Rating:

5.0

I will be using this location again as my daughter goes to U of A

Rating:

4.0

The overall performance of U-Haul Moving is great. But a leg on my TV stand was broken during the moving.

Rating:

5.0

The team at the Automall UHaul were super helpful! Would highly recommend using the UBoxes as a flexible and cost effective way to move!

Rating:

5.0

Best experience so far

Rating:

1.0

Possibly the worst customer experiences Ive had. employees were not trained, manager went home to "pick up the kids" leaving the trainee behind to finish. - she did not! 2 days locked out of my unit.

Rating:

4.0

I am disappointed that when you call in you do not speak to anyone at the actual facility where your storage is. They billed my credit card after I quit. Still not corrected.