I just formally submitted my Notice of Dispute related to U-Box Reservation #71423665 due to the mishandling, delays, and unsatisfactory service I experienced. Despite multiple contacts with numerous U-Haul agents and one manager’s limited response, I have seen no meaningful resolution — and even additional charges have appeared on my account after the issue was supposedly addressed.
Khrisna MCustomer Reviews for U-Haul Moving & Storage at Beltway Southwest
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work!
Tristian AQuick in and out found them very helpful
BARRY WWe can’t go wrong using U-Haul. Its very convenient and the person who attended me, is honest and helpful.
Jose B | First ImpressionsThe customer service was excellent
DIEGO ZThe staff at the store below were extremely friendly and helpful. I lost my access card and they got me a new one and made sure it worked very quickly. All of the staff was respectful and professional. This is my preferred uhaul location. U-Haul Moving & Storage At Beltway Southwest 11300 S Sam Houston Pkwy W Houston, TX 77031
TRAVIS R | Overall ExperienceI loved working with this UHaul facility. They are very polite.
PAMELA S | Overall Experienceiv100%recomendado exekentes instalaciones y excelente ser
Juan C | Overall ExperienceCustomer service on point by the GM , gave us every detail and did not hesitate to help us out with any question we had at the time . Will definitely return ! Give that gentleman a raise!
DAVID M | First ImpressionsThanks U - HAUL.
mithun sSon muy buenos los servicios de uhaul
Jose R | Overall ExperienceOverall, I had a good experience with the services provided.
Florence ALOL,,THIS IS IN SPANISH, BUT I CHECK YES TO ALL, I'M SURE IT'S IS ALL GOOD QUESTIONS 👍🏾😍❤️
valerie v | Overall ExperienceGreat service
Alfred CI really like the staff. They were within minutes of closing and she stayed longer to help me. I will always use U-Haul anytime I need a storage. Thanks guys ✌🏼
Constance E | Overall ExperienceStaff was either rude or unconcerned. I ended up moving my storage to Extra Space Storage for climate control and saved $300 a month. I was mainly moving because I really did not like the service at U-Haul. I would suggest training the staff to be more people friendly.
Batrina L | Overall ExperienceUhaul apparently does not validate email addresses before using them without a way to remove them from an account or transaction. I haven't used their services at this location, but got every piece of information including the receipt and this survey request.
IRVIN MGet better people at the location i rented from because i was charged for damages that didn't happen while i had the truck and the time that they put on the paper i was sitting in Pappadeaux's and i have the receipt to prove it. to pay $250.00 for something is unlawful and just not right you will be hearing from me.
CHRISTOPHER RThe gentleman who was in charge was very nice and helpful great experience will definitely come back and refer to friends and family
PEDRO BStaff was extremely accommadating
KATHRYN BI'LL BE RETURNING BACK FOR A UHAUL 10 INCH MOVING, HELPFUL TODAY OR TOMORROW, THANKS A MILLION 😀
valerie v | First ImpressionsThey did great. I am adding this comment to explain I have placed the moving blankets and dolly in the cab of the truck, since I have no way to secure the back of the truck. I don't want any of those items to dissappear.
JOHN GEvery thing, and aspect of the facility, equipment and supplies are very well organized and clean. Jordan is a very professional, capable representative. This is the best U-Haul I've seen in my 76 years. Thank you for your great service!
ELIJAH MEverything service wise was fine but U-Haul’s system was down and I took an hour to get my rental truck. So 1 star for uhauls system but the the customer service at the location was great.
REGINE MAll UHaul staff I encountered were knowledgeable, helpful and courteous.
KAREN HPeople are always professional and knowledgeable.
LAWRENCE TI really like the quick connect trailer tongue coupler and safety cables. This makes hooking up the trailer a very easy and efficient job.
NAOMI GThe staff was very courteous and helpful. Took my reservation and called me back to verify due to the system being down when I called. Equipment in great condition. Easy in and drop off. Great experience! Great team!
MICHAEL DEveryone was great!
ARLENE WThe equipment is my complaint. I rented a 15 foot truck. The steering was absolutely atrocious! The experience of driving this truck was unsafe.
LEE Snice guys working there, easy process.
Michael CThe associate was friendly and helpful!
JENNIFER AThey charged me for an extra day even when I returned the truck a day early. Also, charged me for them to put fuel in the truck when I had already returned it with more gas than I picked it up with.
Jonathan LStop fast talking/talking over the customer.
JULIE EI'm very satisfied for the service received. Employes care about my needs and helped me right away.
MARCELA SMy rental was changed from other 2 different places until reach this one. When arriving to this place they told me, sorry but we don't have the truck; I had an argue with the guy and told him that need the truck or drive me to another location because didn't have a car to move and he laugh of me saying sorry but I can't help you. Finally the manager made the adjustments and get me the truck
ANGEL RThe large double doors do not open after a certain time making it hard to bring in large or a lot of items at one time.
marla m | First ImpressionsNo improvements needed. Everything went smoothly.
PAUL SThe office worked with me when I couldn't meet my return date extending the date.
BENNETTIA FIt would help the ladies if the ignition switch can be much easier to turn when you put the key in, and if the seats can move backward or forward so you can position it where you can be comfortable when driving.
DIANNE SWould use it again!
Earl S | Overall ExperienceThe counter folks were awesome checking in and out! I was not comfortable with using a trailer but they put me at ease.
ELSTON JThe staff was always helpful.
hope m | Overall ExperienceAppreciate so much the support in handling a difficult move!
Laura PThey are professional, help team I'm very thankful.
MARTHA R | First ImpressionsGreat pick and drop off via the app Quick and easy app use Thanks U-Haul
JON MPerfect
Danilo L | Overall ExperienceAll staff are nice expect one guy at front desk very rude
ALINASR YI highly recommend this facility for your storage needs. I have used this storage facility for two years. The staff has always been very friendly, professional, and helpful. The facility has always been clean, well-lit, and well-maintained. There has never been a problem with temperature control, rodents, or any other issues. I have never experienced nor heard of any security/theft issues. In the future if I should need a storage unit, I will certainly bring my business here.
KEVIN H | Overall ExperienceThis location is always clean and the people give great customer service.
LAWRENCE TAlways love the crew at 11300 so Sam Houston Pkwy. They make it quick and painless to get in and out
CHRISTIE BThe guy was lazy and should have been helpful. Bad representation of uhaul
TONYA BDefinitely recommend this location.
Matthew M | Overall ExperienceThe only concern was that the signage said to stay in your rental vehicle and wait for them, but there didn't seen to be enough employees in the place to wait on the inside customers and attend to vehicle drop-offs. After several minutes we went inside and and it seemed that they didn't even realize I had driven a rental vehicle up to the return area.
Dana CEverything works as expected, people working at this site were great with good attitudes. Highly recommend this location.
LUIS AMe gusta es un buen servicio
Maria J | First ImpressionsChris was AMAZING!!! My pick up went smoothly and my return was just as great!! I’m so happy I picked this location because Chris went above and beyond to make sure I understood the process! Moving is very stressful so I’m so grateful the process from start to finish was very easy!! Thank you guys so much!!
MOTUNRAYO A❤️❤️❤️
digna gThe Agent had great customer service.
JACQUELINE PThis store is really clean, the truck I rented was clean, and the customer service was EXCELLENT all around. Thanks for an enjoyable experience.
Sharman MThe employee who attended to me wss so inept, rude, insulting obxnious. The manager has to take over from him to attend to me. I strongly recommend that employee be fired. You don't need such obxnious character working for you. I will never go that location for business anymore or recommend it to anyone I know
SHEDRACK AExtremely helpful staff!
Amina N | Overall ExperienceWe had to travel 700 miles each way to Big Bend with a group of people. I put four new tires on the car and replaced all the struts. The trailer shook so much that it transmitted the vibration through the trailer hitch and into the car and we shook the entire way for nine hours and 45 minutes both there and back. When I returned the vehicle, I brought the attention to the manager and got a rather apathetic., “ we will look at that” as he was walking away. There are a few essential maintenance activities that should be performed on all trailers, one of which, is balancing the tires. I expected better than what I received at U-Haul.
PATRICK SCharged for insurance that I didn’t ask for and given a rental that had damage and not a good clean one
TENNILE HWe had a great experience with U-Haul. Yes I would recommend this facility to someone else.
Brenda W | Overall ExperienceIt’s been a long time since I’ve come in contact with such amazing customer service. Thank you for a smooth experience!
LARETTA Magent was helpful and check in weas easy
ERIC HThe containers arrived much sooner than expected. Everyone at U-Haul was nice and responsive.
Jenalia MThat General Manager or Store manager is the absolute best!!!
ALEXIS E | First ImpressionsAn amazing facility and outstanding staff and management
Deborah A | Overall ExperienceI LIKE TO TAKE THIS OPPORTUNITY TO THANK JORDAN THE STORE MANAGER AND HIS STAFF, THEY ALL HAVE BEEN SO PATIENT, CORDIAL AND PROFESSIONAL REGARDING MY STORAGE AND RENTAL TRUCK ASSISTANCE. THEY TOOK THEIR TIME TO LISTEN TO MY CONCERNS AND NEEDS. WHAT A GREAT STAFF! MS MOSES
APPHIA V | First ImpressionsEverything about this U-Haul storage facility is just so perfect from the personals and their wonderful way they treat not only me but also everyone in the room I just love them all and they are amazing people thank you very much.
KOMLANVI E | Overall ExperienceI loved my experience
Elonda M | Overall Experiencethe experience with u-haul storage was very appreciated. it was always clean and well lit. always had the privilege to access your belongings within the access hours. would definitely recommend.
Tevin G | Overall ExperienceThank you Uhaul.
ulyssya p | Overall ExperienceGreat place and great customer service
PHILLIP O | Overall ExperienceI’m very satisfied with this company . I have always a pleasant experience .
ALICE H | Overall ExperienceThis facility was perfect and reliable. The staff was always friendly and helpful.
blanca e | Overall ExperienceStaff was very nice and was able to answer all my questions. Yes I would recommend you guys to my friends
Jacqueline B | First ImpressionsThe staff is very knowledgeable, friendly, respectful, and courteous. I enjoyed working with them.
Pamela C | Overall ExperienceI juzt want to thank you all for your time and great help that you gave me while my things was storef there.have a blessed and safe day.
Wanda M | Overall ExperienceThey went above and beyond unknowingly for me. I highly recommend using Jordan and his facility for your storage needs.
Matthew M | Online Move InStorage facility was a satisfactory experience. I, however, was charged an additional 45 miles on a trip that was around the block. The total round trip was 3.3 miles, however when disputing directly with the store associate, I was verbally disrespected, cut off multiple times when explaining what my concerns were and overall given horrible service as far as getting a vehicle. I will never rent a moving vehicle from u-haul after your associates stole money from my wife and I. Also we were charged an additional $20 for delivering trailer even though it was brought back within the specific designated time allotment.
Ramzi G | Online Move InThis ia one of the best storages i ever rented the facility personal are so friendly and kind and i just love the easy access to ge inside the facility i dont have to go through so much to get to my storage unit and another thing i love is that i.have access to the unit until 10 pm i love that part i.m so happy and i will definitely recommend this storage to any body this is a great place to rent
elmer p | First ImpressionsVery good and I will use the service again
Hanh L | First ImpressionsYou guys has step up the game. Thanks.
Wendell B | First ImpressionsGreat service, Thank You!!!
Roma R | Online Move InThx
TIMOTHY G | Overall ExperienceWe stored for TWO years. No problems at all. Everyone was courteous and always willing to help. We had no trouble when it was time to move out. The process was simple. Billing was straightforward and easy.
lisa m | Overall ExperienceI just wanna say thank you guys for everything. Sabrina, love you.
CARL C | Overall ExperienceI love everyone here. The team is professional and extremely pleasant to do business with you all.
Lakeisha D | Overall ExperienceSabrina was very polite and courteous. She makes me feel like theres hope again for customer service because people are so rude now. Thanks a million
cleasha r | Overall ExperienceThanks to the person who take care of me. Thanks again
Sharlet A | First ImpressionsOnly on issue in all my years they placed a an extra locked on my unit and I could not access it was not related to non payment my account has been on auto pay they claimed it could have been who ever checks the unit may have thought it was not secure but when Luis L checked that wasn't the issue either
Shirlene S | Overall ExperienceGreat environment
omar w | Overall ExperienceThe manager on site is not very nice and quite arrogant everytime I call for information just rude might need some etiquette classes on how we treat your customers especially women I'm someone's Wife,Mother and Grandmother I just wish my husband had been able to travel with me I'll try my best not to use your service ever again and I also payed for a full month only use two days why take peoples money
Denise J | Overall ExperienceThey staff was great a very professional
Travis H | Overall ExperienceThe staff were always helpful, courteous, and supportive.
Reggie P | Overall ExperienceI know I mistakenly didn’t lock my storage uni properly one night, which made my road bike to be stolen from my unit. Despite informing the staff of the facility who were helpful to look into the camera, they couldn’t provide me any footage to know who stole my bike, if the bike was taken out, or if it was taken to another unit.
Mathew K | Overall ExperienceThe staff are courteous and very friendly. When an issue of water seepage appeared due to an apparent leak in the roof, and upon notification, the staff immediately took action and helped us relocate our storage contents to a different unit.
Sury S | Overall ExperienceCobran a cada momento y no tienen fechas para aserlo
antonia p | Overall ExperienceKnowledge staff answered all my questions
Antonio C | First ImpressionsThank you very much however, is it possible to probate instead of paying full amount ???
Venus A | Overall ExperienceGreat staff. They are very accommodating.
DARADIO W | Overall ExperienceN/A
Dimonique T | Online Move InExcellent You guys are awesome!!!!
Alicia K | Overall ExperienceJordan cares for customers and it’s evident in his staff too! Everyone always has been very professional and make sure to communicate even when they make a mistake which I LOVE! My things were secure while I was away in Vegas and I had zero worries my entire year there!
Renetta B | Overall ExperienceEveryone was so friendly and helpful. The price was affordable after comparing to other places. I only wish I had known about what U Haul offers before I moved. Especially the loading and unloading.
Pamela C | First ImpressionsAlways a great experience when dealing with the staff.
Marla J | Overall ExperienceI always use this storage facility the staff is always friendly. I like to say the manager Sabrina is very kind and friendly and has always make sure that things go well with the services rendered.
LaTonya G | Overall ExperienceKeep up the good work
orville v | Overall ExperienceVery friendly staff
Amjad M | Overall ExperienceThe manager: Mr Jordan Lewis and asst manager: Ms Sabrina Jones are so nice, friendly and has good communication skills and the staff too. I would like to say a big thank you.
Olayinka A | Overall ExperienceKeep up the good work!!
Claudette C | Overall ExperienceAll the staff were friendly. The (lady) that helped us was very friendly and patient. I forgot her name.
PARALEE H | First ImpressionsThe only thing I would like to see is a gate surrounding the outside storage area to block access from the adjacent properties such as the Motel next to the storage area.
Charles I | Overall ExperienceEntire staff was always helpful and provided superior customer service!
Niwasa C | Overall ExperienceThe employees there.....even the cleaning lady.....are all there eager to help you with any questions or problems you might encounter while moving in or out of your storage room.....the prices are fair and affordable....the Lady that took care of my Storage there " Sabrina" was very professional and helpful and showed me the room I wanted and i was out of there in no time.....thanks again Sabrina..,
Jimmy V | First ImpressionsExcellent c customer service
Myrtle W | First ImpressionsEverything was great
Lamar L | Overall ExperienceGreat service the storage common areas always clean
Kyuta A | Overall ExperienceSabrina is the best.She answers all questions, was patient, and helpful. Donte was rude.
trenaye p | Overall ExperienceMr.Jordan Lewis is friendly and always helpful. The entire staff is courteous and polite. They have assisted me with minor issues, and have always stated "It was no problem". I have used U-Haul trucks and storages from coast to coast. This location by far is exceptional.
Bethany S | Overall ExperienceThe only complaint I have is that the elevator was out of service a lot.
Laura V | Overall ExperienceAll staff was very helpful and knowledgeable about unit sizes and location of units on property. Mr. Calvin was also helpful with assisting me with my unit and size based with me simply telling him what I had to put in storage.
rekcher F | Overall ExperienceWe were able to get want we needed to complete our task.
GENE A | First ImpressionsStaff made transaction easy.
CHARLES A | First ImpressionsThe Supervisor are the absolute best!!!
Lamesa J | Overall ExperienceVery nice good communication, ver help full
Amjad M | First ImpressionsVery attentive and ready to help you with any questions that you might have...
Jimmy V | First ImpressionsWould say excellent but I was not aware of how the large sliding door and garage door entrance worked. Those 2 things would have made my move a lot more convenient
Ashley L | Online Move InThe whole time I use the storage there they were nice and polite. The only issue was the day before move out date I made a reservation for a 10 foot truck. I didn't get a call until the day of that the reservation was overbooked and the truck that I reserved was not available and as you figured I was upset and let the manager know. However I was still only able to get a van which was very inconvenient as far a getting in and out of the van.
Shawana M | Overall ExperienceI am very pleased with my unit the process was very easy and helpful
ALICE H | First ImpressionsSabrina Jones had GREAT customer service and was very professional. Grounds were very clean and secure. I would recommend this location to friends and family. Thank you
Wanda T | Overall ExperienceI think there should be a drink vending machine in the front by the elevator. As hot as it is and as long and hard as some work moving stuff in/out of storage it would be nice to be able to buy a drink. We had brought ours but ran out.
melissa d | First ImpressionsLove Mrs. Sabrina, she is very kind, knowledgeable, friendly and helpful. She is doing a wonderful job. I really appreciate her and her staff.
Rhonda T | Overall ExperienceExcellent customer service
Tiffany W | Overall ExperienceWill come back if need be.
WILLY V | Overall ExperienceI am very satisfied.
Cynthia H | First ImpressionsLove the security and the staff communicates very well!
Renetta B | First ImpressionsVery accommodating and friendly staff. Facility is very accessible to me and always recommend this location to friends.
Samuel K | Overall ExperienceIf there was a button for above excellence, I would give it to this location. I have used a lot of locations over the years in the Houston metropolitan area. I have to say hands-down. This is the best staff I have ever worked with. I had an issue and they solved quickly and I walked away knowing I came to the right place! Thank You
DEBRA O | First ImpressionsSabrina was a blessing, I am more than pleased with the overall help, patience, and courteous manner of this place and staff...
Gina B | Overall ExperienceI came from out of town the staff extremely helpful EVERYONE I can't thank you enough
Denise J | First ImpressionsSabrina is Top G definitely recommend this U-Haul Facility
Gregory F | Overall ExperienceLine moved rather slow otherwise good experience
George g | First ImpressionsJordan Sabrina Calvin love 😍 you Guys my uhaul family forever...The Best Place..
Angela C | Overall ExperienceVery clean facility with professional staff
Eva F | First ImpressionsSuper clean. Super helpful Super convenience. Super easy to handle our staffs during in and out the facility. Great hours. Great services. Great airflow inside the storages I not feel and humid and sweating on me. Thanks to Uhaul. Prices still affordable for everyone. Also every renter receives a round lock and it is pretty secure for us upon most secure needed.
Felino N | Overall ExperienceVery economical and reasonably priced storage and parking materials. The free month rent free for customers is very helpful too.
Samuel K | First ImpressionsSabrina was great
stephaine a | Overall ExperienceThey had that one incident where I lost my furniture because the bottom floor flooded from an internal water main, not because it stormed. But because I didn’t have rental insurance, total loss. Just got relocated upstairs.
valarie b | Overall ExperienceEverything was great. My only take away would be the elevator was out of commission for about two weeks, which made it really hard since I was on the second floor and I needed to take out big items.
DANIELLE R | Overall ExperienceVery clean and I appreciated the secured access to my unit!
REGINA D | Overall ExperienceGreat and friendly service
Andrea V | First ImpressionsStaff was friendly and professional at all times
Jacqueline G | Overall ExperienceCannot say enough good things about the staff. Everybody extremely helpful. Over the top.
LINDA B | Overall ExperienceDespite my reservation for storage being else where, Christian was able to help me get storage and honor the one month of free storage.
Bethany S | First ImpressionsMs. Sabrina was very friendly and helpful I appreciate everything she did with assisting me so helpful.
Enee J | Overall ExperienceThe entire experience was great.
SHERITA J | First ImpressionsThank you for helping me out! I hope the elevator can be fixed soon :)
JOHNATHON M | Overall ExperienceJordan and Sabrina went above and beyond to make sure I was taken care of. They had excellent customer service and they were very personable. If I ever need to move again, I will definitely be going back to their location. This location is highly recommended. Thanks for everything y’all!
victoria m | Overall ExperienceSabrina was Very helpful and great customer service
Thomas G | Overall ExperienceI did not like when I reported the problem I had with the truck I was told that I would be charged with the problem I think it should be checked out before you tell me that I have to pay
Larry C | Overall ExperienceClean and well secure storage
Faith D | Overall ExperienceNinguno todo bien
Maria A | Overall ExperienceWhen We removed our stored items we saw no evidence of pests or rodents or vandalism. Tae on the office staff went above-and-beyond to explain the checkout process. They inspected the locker promptly and provided a checkout receipt. They are to be commended (Tae). Our experience was a convenient neighborhood option. We are glad this worked well for us!
Patricia G | Overall ExperienceFriendly and helpful!
Frank A | Overall ExperienceAll my experiences with employees were professional and courteous. I would highly recommend this location
MARILYN T | Overall ExperienceThe staff there is very nice
alicia c | Overall ExperienceAwesome experience- will definitely use this location again where needed. The staff at this location are an awesome group.
Michael M | Overall ExperienceFriendly and took time to help with I needed
ALICE H | First ImpressionsThey are a great team at that location
Robert C | First ImpressionsAll was good, but this location seriously deserves a new elevator or for the contractor to redo it. Whoever built this location installed an elevator that is always having issues, which isnt convenient for disabled people. This location is fairly new and deserves better. This isn't a complaint to the location itself as they continue to have it serviced & have been phenomenal to work with. Corporate, please give them the resources they need to take care of that.
Brittany N | Overall ExperienceSo kind and helpful!
Sara S | First ImpressionsThey were always very helpful. Good customer service. Would recommend to friends and family.
VIANEY H | Overall ExperienceWonderful experience! Great team & facility.
nykole d | Overall ExperienceVery friendly staff
Papa b | Overall ExperienceI would give five stars for service but haven’t seen the facility yet so couldn’t give five yet.
Tim R | First ImpressionsMorning and evening shift were kind, courteous and very helpful.
Shirlene S | First ImpressionsFue una excelente experiencia nos ayudó mucho y resolvió los problemas que tuvimos al proporcionarnos el espacio para Almacenamiento que necesitábamos a muy buen precio también fueron muy comprensivos con la confusión al perder la llave y nos dieron unos días extra para solucionar el problema gracias
Guillermina L | Overall ExperienceThe ppl at the front need a raise that’s all ima say
Stephen G | First ImpressionsVery pleased with staff, provided good service
MALLIKA M | Overall ExperienceThe staff were not friendly and not helpful at all, lack of customer service
evelyn c | First ImpressionsEmployee was very accurate on looking into availability for the size of storage I was looking for.
Lucia D | First ImpressionsA poor rating because all information should be let known to the customers before they spend there money . Like the lady told me it was $30 den $99
Shemarr L | First ImpressionsMs. Sabrina was truly the best help throughout my move! She was friendly and kind and patient. I was incredibly lost but she helped every step of the way! Please give this woman a raise!
LaKrystal W | First ImpressionsGreat people
Leon H | Overall ExperienceStaff treated me like I was VIP. The whole experience with storage and truck rental was great. I will recommend you to friends and family.
JAN C | Overall ExperienceThe staff was always friendly and accommodating with a willingness to go that extra mile.
Samuel G | Overall ExperienceSabrina Jones was so welcoming one would think I am a family memeber. She was professional and thorough the transaction. She provides water to help my wife and me rehydratate. Thank you!
STEPHANOU Y | First ImpressionsEveryone was very helpful and nice
ALEXIS Y | Overall ExperienceStaff Employee David was very professional, courteous and helpful and made the move-in experience effortless. He is truly an asset to your company. Thank you. Michael Striegold 832-474-2185
Michael S | First ImpressionsThe best service plus the gen mgr, Jordan is very hands on and makes check in and out a breeze! Oh his attitude is top tier! He represents this location well! Glad I chose this location! Thank you Jordan and the Beltway Southwest team!
Renetta B | Online Move InThe service was awesome! It was fast, they were able to help me even get the correct size storage and made the transition seamless!
Tabatha G | First ImpressionsChecking in was super fast. Got shown where everything was. Only issue is that the loading dock area is out of action which was a bit annoying in the rain but not the end of the world
DAVID C | First ImpressionsEverybody was great and everything was great
STEVE G | Overall ExperienceI will be using this facility in the near future. I had to cancel my storage rental due to moving date changes.
LIsa W | Overall ExperienceStaff was very friendly and super helpful
Emily H | Online Move InThe lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.
Nancy A | First ImpressionsEvery staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul’s fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don’t remember any ones names but for everyone that worked there between July 21-March 22 y’all where A1 in my book and my wife and I thank you for your excellent customer service
DERELL H | Overall ExperienceMrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -Gil
Tolis V | Overall ExperienceGreat Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!
Taylor M | First ImpressionsVery helpful workers
Conswella V | First ImpressionsMy wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn’t. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.
Kirk E | First ImpressionsMs. Sabrina Jones is awesome. She was very transparent when I needed a question asked or advice.
TAVASHA D | Overall ExperienceGreatly appreciated service
TODD L | First ImpressionsThe night/evening staff was very informative and made it easier for me to navigate around facility.....
Erik T | First ImpressionsThis storage facility was way better than any of the storage places I’ve used before. I did not get climate control yet it felt like it. There where many benefits that outweigh any of the concerns I had. The only concerns where the lack of toilet paper, drying paper or hand soap in the mens restroom.
LOUIS O | Overall ExperienceGreat service
KEITHLEY F | First ImpressionsThe staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!
Adam R | First ImpressionsJordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!
Priscilla O | First ImpressionsBy far this is the best storage facility. I’ve never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.
Richard T | First ImpressionsAll my stuff has roaches needs better pest control
KENNY C | Overall ExperienceExcellent Customer Service! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!
kimberly s | Overall ExperienceAll was great.
LASONIA L | First ImpressionsMuy buenas condiciones e instalaciones Pero un poco caro el precio
Raul T | Overall ExperienceVery good Service at this uhaul.
Joseph F | Overall ExperienceStaff was friendly and courteous. I appreciate everything including the help
Alicia B | Overall ExperienceMe gusta como tratan al cliente
SANTIAGO R | First ImpressionsSabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..
Elizabeth H | Overall ExperienceDidn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.
Pamela S | First ImpressionsGary was extremely helpful and friendly!
nykole d | First ImpressionsStaff was extremely helpful
Marie O | First ImpressionsJulia, Gary, Steven and Christian are great!
Brandance B | First ImpressionsThis facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .
JAN C | Overall ExperienceTray was amazing!
Crystal J | First ImpressionsThis location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.
Salaadin W | First Impressionsthe facility was clean but my storage unit was not clean and it had another person's furniture and boxes.
Loretta T | First ImpressionsTheir courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!
Julia H | Overall ExperienceAbove average!
WALTER J | First ImpressionsKeep up the good work 😊
Claudette C | First ImpressionsThe staff could be a little better
Warren L | Overall ExperienceThe manager, Steve, is a great customer service manager. The place is very clean.
KYLE H | Overall ExperienceAs stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn’t fair as my move in date was the 31st. She then changed it to the 30th but I’ll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn’t offered anything to change date to the 1St. I get paid on the 1st of the month. Just don’t think it’s FAIR!
Christina H | First ImpressionsThe Young Men at the service desk was very helpful and very informative.
Joseph F | First ImpressionsPor un amigo.
Adonis M | First ImpressionsThis rating is based on having Steven’s exceptional service. He’s polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!
Bonnie J | First ImpressionsEverything was awesome and very nice and clean I would recommend to anyone needed a storage
Regina J | Overall ExperienceThe male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.
JAN C | First ImpressionsStorage damaged and no direct communication
ZHIQUN W | Overall ExperienceSteven Davis is the best!
HAITHAM S | Overall ExperienceI needed a bigger unit l. the switch was quick and easy. Very secure!
doylenisha s | First ImpressionsSteven goes above and beyond to extend great customer service
Dora B | First ImpressionsMe pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente
Raul T | First ImpressionsI have always had great customer service here. It is a very clean, organized, and very professional Uhaul location. The woman who took care of me did an awesome job. I have dealt with several people here and have always felt like they treated me like a king,
KYLE H | First ImpressionsThe storage had roaches, I had to give my furniture to the salvation army.
Nancy A | Overall ExperienceAttendant was extremely friendly.
Valeria H | First ImpressionsNone at this tune.
john j | Overall ExperienceHowever the tow attachment damaged my vehicle
Peter M | Overall ExperienceU-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.
Marina A | First ImpressionsThe manager was awesome. He really worked with me since I had to move out of my townhome last minute due to foundation repair. I was able to get the storage I needed and rent a truck without breaking the bank. If anyone needs a storage or rent a uhaul truck, please use this location. Thanks
EUNICE F | Overall ExperienceAwesome Customer Service. Very accommodating.
Alma G | First ImpressionsJosh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it’s always so busy!
yolanda r | First Impressionsthe staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.
koya H | First ImpressionsGreat experience would always recommend!
Feeras K | First ImpressionsI had significant issues accessing my uBox and the location never contacted me. I had to call the corporate office several times. I was told that a manager would call me back but haven’t been reached.
Evan R | Overall ExperienceTHE TEAM AT THIS FACILITY WAS AWERSOM! Julia was very helpful and did her job very well, Marcus was a super hero loading my u-box and helping me on my way. They will have my frequent moving business.
Gary A | Overall Experienceover all experience is great
Reynaldo L | Overall ExperienceThe service at the facility was great, However overall Uhaul was extremely difficult to work with
Jackson B | Overall ExperienceTerrible, stay away! Had U-Boxes in storage, move-out turned into a nightmare. Despite multiple phone calls days and weeks in advance, boxes were not ready for pickup when moving helpers showed up.
Jonathan H | Overall Experiencegreat
Barry B | Overall ExperienceAll personnel are pro's....thank you!
FRANK B | Overall Experience