Customer Reviews for U-Haul Moving & Storage at Bissonnet

Rating:

2.0

Rats ate my furniture and no one was responsible for that damage

Rating:

5.0

Miss Susan super kind and helpful

Rating:

5.0

Satisfactory

Rating:

5.0

Staff was very helpful.friendly. and made it easy to sign in. and close out. I would recommend and rent again. Thank you.

Rating:

3.0

Mice and rats came into my storage.

Rating:

2.0

Customers service is sucks

Rating:

1.0

Very non-welcoming staff Susan, They close at 5pm, as I entered at 4:35pm, Susan showed attitude, saying it’s not good time to come in, she has to close register etc, , she started process at 4:40pm after I told why she is wasting time giving excuses only, she was just trying to rid away me, She took my Selfe (even she got copy of my ID), Strange! I took U-Haul couple of time before, but no body ever asked to take pix from their personal phone , I would never go at this location again

Rating:

5.0

I scheduled a same day 10' truck rental and pre-checked in. When I got to the rental office I was in and out with lightning speed. The truck was great and the return of it was also with lightning speed. I am very satisfied with the location, the reps and my experience. Thank you!

Rating:

4.0

None

Rating:

1.0

Mr. Gay harassed me to the point I was scared to take the truck back to his location. He left thrusting voice messages and was yelling. I will NEVER go back and will be calling on him and filing charges.

Rating:

5.0

Thanks To Mr Lenord he did everything possible

Rating:

5.0

I love you all. Thank you for keeping my Treasure's safe

Rating:

5.0

No improvement needed

Rating:

5.0

Bob and Carol (?) were so helpful

Rating:

2.0

Both cashiers had poor customer service skills and an attitude like they really didn't wanted to be there. I was never told when I came earlier to the location to inquire about my reservation that I would need to have a second person ready with their phone to verify my identity." Otherwise, I will not be rented a uhual truck". Neither when I booked my online reservation was Informed that I need to have second person ready with their phone to verify my identity. It was 9 am in the morning and I had really a hard time getting anyone to answer their phone. On my complaining that you all should have informed me when I came to the location and booked online so I was ready one of the cashiers rudely and with an smug attitude said to me "We are just doing our jobs and it has always been like this. And that we are renting you a 45K truck ." I felt disrespected as a customer and will not visit this location again. Lastly, one year ago I used the uhaul location at Webster, TX and I was not asked to bring a second person on their phone to verify me and furthermore I was treated with courtesy and respect.

Rating:

5.0

It's well organized and convenient for me, when next I need a storage I will come back. Thanks

Rating:

5.0

Customer service with the Manager. Mr. Leonard Gay is outstanding. His staff is also very friendly and helpful.

Rating:

1.0

There are lots of RATS. The roof need fixing.

Rating:

5.0

Keep up the great service!

Rating:

3.0

Well this is out of uhaul control , when I first picked up vehicle , vehicle had no gas . So i drove to a close gas station &. When i started fueling vehicle , all the gas started to spill on the floor so i had to return the vehicle to the location . I had to re-schedule my helpers to move my stuff . Customer service was able to get me a vehicle for the next day which was great . Next time I pick a uhaul truck it will be directly at a uhaul location instead of an unauthorized uhaul location .

Rating:

5.0

Nothing

Rating:

5.0

Super friendly and helpful. Showed me everything I needed to know to have a good experience

Rating:

2.0

Pick up customer service was awful. Rude - unprofessional. The white man who helped me with the return was very polite and informed me of the process up until left.

Rating:

5.0

This is Uhal's Best Location ,

Rating:

5.0

Exceeded my expectations. Thank You.

Rating:

5.0

I needed a storage unit, but didn't know which would work best for me. The staff members were extremely helpful & informative & helped me look around to find my perfect unit. The experience was quick & simple & I am happy the unit is at a reasonable monthly price!

Rating:

1.0

My storage unit was broken in to because of negligence of then then manager (now general manager). My unit went with a broken latch for over 2 years after complaining about it multiple times.

Rating:

5.0

Excellent service provided by Mr. Gay. Thank you for always proving such great customer service

Rating:

4.0

Everything was great

Rating:

5.0

I would like to bring to your attention that when I returned the cargo van to the u haul facility I was surprised to learn that I drove the truck for 12 miles. I live 1.5 miles from your location. There is no way that I live 12 miles from the location that I rented the cargo van from. You can verify my physical address on record as that is where I was moving from to your location. I suggest you have the odometer checked as the lady (Susan) told me I wasn’t the first person to bring that their attention. Thank you!!!

Rating:

5.0

Everything was great I will return if I have to.🌞

Rating:

5.0

Thank you for all your help very professional

Rating:

5.0

I had a great experience thanks

Rating:

1.0

The customer service was very bad. Customer service did not respond to questions on phone rather answer was come here

Rating:

5.0

Awesome staff and clean equipment it was a great experience and I highly recommend other people to come try them out.

Rating:

3.0

Poor customer service Poor customer service Poor customer service I can’t say that enough if I wasn’t in a rush the other day sure enough I would have took my business to another u-haul location

Rating:

5.0

The lady in the office I’m not sure her name but she’s a short older Caucasian lady and she was very helpful. Eric and Donald were extremely helpful and has amazing customer service skills

Rating:

5.0

Great costumer service. Clear and concise information/instructions given to me as a first time user.

Rating:

1.0

got charged 14 dollars to go to the light. Ridiculous

Rating:

5.0

Muy buena atención de los trabajadores ,el uhaul en perfecto estado muy contento con su servicio

Rating:

5.0

Good serv

Rating:

5.0

Great service

Rating:

3.0

the service is very poor and long time waiting

Rating:

4.0

Excellent personnel at this location. Very helpful knowledgeable staffing made for a pleasant experience

Rating:

5.0

Nothing but keep Bob and his helper working at U-Haul because they are a great asset. They provided such wonderful customer service; when you do that, you provide great customer care! I'd hire Bob and the other employee on duty in a heartbeat.

Rating:

1.0

The original location got changed the day before, that was inconvenient but we worked out a new location CONFIRMED IT WAS ACCESSIBLE AT 7a via truckshare 24/7. The truck wasn’t available until the location opened at 9a. The truck smelled of liquor and was overall dingy and smelly.

Rating:

5.0

Team inside was very helpful, polite and all questions answered.

Rating:

5.0

I love this place and the employees are very nice and friendly people . I will recommend this stores 100%

Rating:

5.0

Make many trucks available

Rating:

5.0

Nothing everything is perfect

Rating:

5.0

I will tell anybody about this facility. Mr. Leonard Gay and his staff were exceptional. The customer service I received went above and beyond excellent. The U-Haul at 10811 Bissonet is the facility that is wonderful.

Rating:

4.0

I would of gave the facility a 5 but I don’t like you have to get out your car to swipe key to access gate to get in need remote entrance

Rating:

5.0

Everything was Perfect, the service representative was very nice and helpful, I will Definitely be coming back to this location as Always, Thanks Pamela

Rating:

5.0

I strongly recommend this Uhaul Location to all my Frinds Best Customer Service

Rating:

5.0

Great customer service and excellent management.thnks

Rating:

5.0

Fine

Rating:

4.0

the accessible hours weren’t the best

Rating:

5.0

I will definitely come back again keep the good work up thanks.

Rating:

5.0

Awesome customer service people are very helpful

Rating:

5.0

Leonard was great! The whole process was straightforward and easy to follow.

Rating:

5.0

Since i am about uhaul i don't know that is good lie this, but when I coming in I know that this is opportunity for people like me i love it and God bless America for introducing this uhaul.thanks

Rating:

5.0

I’m satisfied with the storage just wish you could go to it earlier than 7:00pm but I’m happy im good

Rating:

5.0

Fast n reliable…..

Rating:

5.0

Management was Very Friendly

Rating:

5.0

Call to reserve needs more clarity on what's needs when you get to store other than its ok

Rating:

5.0

Service with a smile. Thanks.

Rating:

4.0

Just saw that there were mice droppings in my climate storage so might need to check on that and see what and where are mice 🐁.

Rating:

5.0

Excellent service, help full employees and friendly

Rating:

5.0

They gave excellent customer service.

Rating:

5.0

She accommodated a last minute stop

Rating:

4.0

Nothing

Rating:

5.0

Leonard/Manager was very knowledgeable, offered great advice & answered ALL my questions. This is the first time I have rented a storage unit. Leonard was very detailed & made me comfortable in my decision to rent from U-Haul. Towards the end of completing the process, another associate/Robert Reed came in & was also very friendly & helped me with the gate card. Both associates were very professional & accommodating! Leonard & Robert are excellent examples of how to provide amazing customer service!! These two are VALUABLE ASSOCIATES & deserve all incentives &/or awards & recognition available.

Rating:

3.0

Smooth experience with class and integrity from beginning to end.

Rating:

5.0

Everything was perfect there is no need to improve.

Rating:

5.0

Good professional customer!👍🏽👍🏽👍🏽👍🏽

Rating:

5.0

They always take care of customers problems Thanks you

Rating:

5.0

Keep doing what y'all doing good job honestly happy New Years

Rating:

5.0

Never get rid of D-AN

Rating:

5.0

Great customer service

Rating:

5.0

The clerk at the store was great help.

Rating:

5.0

Thank you is awesome experience

Rating:

5.0

Excellent service from all staff members every time.

Rating:

4.0

I had an unfortunate experience. I dropped off my rental and somebody else that dropped another rental had blocked my car in the parking lot. I was not able to get out so I had to get somebody else to pick me up and pick up my car the next day. This happened at around 9:30 pm. I called U-Haul customer service and they weren't able to do anything. It would be great to have somebody on call to be able to move a truck if it's blocking another car.

Rating:

5.0

Everyone at this facility did an amazing job to ensure that my pick up and return went as smoothly as possible.

Rating:

5.0

Todo.exselente.lo.recomiendo

Rating:

5.0

Mr. Robert was very helpful to me and my family every step of the way.

Rating:

5.0

Take care of them well.

Rating:

5.0

This is the first time renting a storage unit I hope is safe!!!

Rating:

5.0

Amazing job guys

Rating:

5.0

Leonard was excellent start to finish! We will definitely rent a truck again from this location if we need one.

Rating:

5.0

Nothing just keep up the Good Work 🤠

Rating:

5.0

Think y'all so much

Rating:

5.0

As always KEEP UP THE GOOD WORK 🤠

Rating:

5.0

Leonard Susan Bob Danielle and there's one more lady and I can't think of her name but the crew and all was very good very professional and I appreciated that help they were caring so my name is Robert Marshall and I would gladly recommend someone to come back to the U-Haul on bissonnet thank you so much

Rating:

3.0

Average

Rating:

5.0

Front desk guys where so nice. Very helpful overall great customer service! They made it so easy to get what I needed.

Rating:

5.0

Leonard provided me excellent same-day service, securing me the right size truck and right size storage all within 60 minutes. Facilities and equipment were clean and ready to work. And he was training a new assistant manager all the same time. This man deserves a raise! I’ve been using U-Haul all my life, and this was a memorable experience. Great job to all!

Rating:

5.0

Great customer service at that particular. The manager Leonard is very professional. Thanks Leonard.

Rating:

5.0

Mr Leonard and the lady was so nice and friendly and also went over and beyond I love this place and the people

Rating:

5.0

They were Wonderful

Rating:

4.0

Everyone was very nice and courteous the only thing your large Storage is not very large for the price that you were charging I had a four bedroom living room kitchen I had to purchase two large storage to get all my furniture in

Rating:

5.0

I have no regret for choosing your storage. I enjoyed it, felt comfortable as my belongings were well secured. Thank God your storage and well behaved staff. Thank you and God bless you all.

Rating:

5.0

Very impressed how clean the facility is given where it is located, the staff was very friendly and kind, Especially Jerold, a little funny a little sassy, you can tell he’s been in customer service for while. If nothing changes I plan on being here for while

Rating:

5.0

Jerrold went above and beyond to facilitate my move in. Even though it was some issues due to another uhaul location mistake. I will continue to do business with the 108311 Bissonett location. I can't believe Ms. Susan is still there.

Rating:

5.0

Jerold was simply the best , this place is lucky to have him. Never seen someone handle some many customers with ease, he was working both computers by himself trying to make sure everyone was taken care of. He is the best when it comes to customer service, he comes across genuine and Sincere as if he really wants to help you. I plan on being a repeat customer as long as he’s there

Rating:

5.0

The guy Leonard was very helpful and very polite. Would recommend to anyone.

Rating:

4.0

Allow 24 hours entrance amd that 5 star review is right there...

Rating:

1.0

I let the young man in office I was moving out on3/2 I asked how many days I had to take things out they checked on computer he said I had till I ok ..i got things our 3/ 6 and I got changed on 9 th because it was automated .hello

Rating:

5.0

I was impressed with the Staff. He was exceptionally friendly, polite and helpful.

Rating:

5.0

Very satisfied customer

Rating:

5.0

Very pleasant staff, accommodate and helpful.

Rating:

5.0

Best storage arrangements ever

Rating:

1.0

I am not the customer "Chinel E" I have done no business with UHaul in recent years. You have plagued me with phone calls and texts such that I have felt the need to contact an attorney. I have delivered to you a cease and desist request. LET ME REPEAT... you have been harassing me and continue to harass me, STOP. STOP! STOP!

Rating:

5.0

Gerald was great and super helpful!

Rating:

5.0

Your staff handled my account with professionalism I'll continue to do business with them

Rating:

5.0

I went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14. The personnel is very helpful and I was always treated with care and respect. I will always recommend this location on Bissonnet. Thank you!

Rating:

5.0

Absolute professional and accommodating staff

Rating:

4.0

Everything went well and I will be back

Rating:

3.0

The hallway was too small for the 3x3x3 and the neighbors get in each other way and get an attitude with you.

Rating:

4.0

None @ all

Rating:

5.0

Lenard was very helpful and personable. The space was just what i need for a quick month! Thanks

Rating:

5.0

Nice guys

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

I was pleased with my overall experience and I would recommend family and friends to use for their storage and moving needs.

Rating:

5.0

management staff was extremely helpful

Rating:

5.0

They are professional in their service

Rating:

5.0

Everything was good. Thanks Mr. L for making everything so easy and helpful.

Rating:

5.0

Todo muy bien

Rating:

5.0

Great staff

Rating:

5.0

Great management nice and friendly staff very helpful

Rating:

5.0

VERY PROFESSIONAL AND QUICK . THE MANAGER WAS EXCELLENT

Rating:

5.0

My customer service rep was great! She was so pleasant and helpful! She rocked!!

Rating:

5.0

Great staff.love it there.

Rating:

5.0

Staff very professional Very kind and helpful I been with this location for 4 yrs Thank you to all of the staff.

Rating:

5.0

No comment.

Rating:

5.0

very happy with the whole experience

Rating:

5.0

Very satisfied good customer service thank you.

Rating:

3.0

My assigned storage space was broken into. No compensation. Excessive rent increases. I recommend Friendliness that will go long way.

Rating:

5.0

Thanks You!

Rating:

4.0

Associates was super cool

Rating:

5.0

From the day I came there till the day I left which was a year and four months your staff was absolutely incredible whether I walked through the door or whether I called to make a payment they were always extremely professional kind and willing to help regardless of what the problem was I would recommend you to anyone anytime thank you for your incredible staff thank you for the incredible service that I received

Rating:

5.0

Keep up the good work

Rating:

5.0

Excelente servicio y mucha amabilidad

Rating:

5.0

I appreciate you all for keeping my things secured and safe since 2018

Rating:

4.0

Management is much more professional and courteous.

Rating:

5.0

NA

Rating:

5.0

Uhaul means business, judging from the setting.

Rating:

5.0

The staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.

Rating:

3.0

The experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.

Rating:

5.0

Great service from staffers.

Rating:

5.0

Five star rental accommodations and customer service.

Rating:

1.0

Some sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.

Rating:

5.0

You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great. Thanks much, and keep up the good work!

Rating:

5.0

I am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.

Rating:

5.0

Marcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.

Rating:

5.0

Great service!

Rating:

1.0

Once Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.

Rating:

1.0

U-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.

Rating:

5.0

they were great I give them a 10 +

Rating:

5.0

Great experience and friendly staff.

Rating:

5.0

Everyone was nice and helpful, I really appreciated that !!! Thank You

Rating:

5.0

I was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping me

Rating:

4.0

The staff was very co-operative and helpful

Rating:

5.0

Staff is nice, understanding, and very helpful.

Rating:

5.0

EZY was very helpful and getting me a storage unit and helping me find a place to return my equipment Thank you so much for your help

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service

Rating:

5.0

Everything were excellent

Rating:

5.0

Satisfied

Rating:

4.0

E was very helpful.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Very okay i really appreciate you guy. God bless

Rating:

5.0

Tracy is great. We had a good chat with him as well.

Rating:

5.0

Great service

Rating:

5.0

Customer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I’m glad for choosing the one that I am at now . Thank you!!!

Rating:

5.0

Thank you

Rating:

5.0

Services excellent

Rating:

4.0

Move out went smoothly

Rating:

5.0

Never had problems and staff was always helpful.

Rating:

5.0

Thanks for your assistance during my needs.

Rating:

5.0

Thank you!

Rating:

5.0

No "omm÷n/

Rating:

5.0

Mr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. Thanks

Rating:

5.0

The only self-storage I will use

Rating:

5.0

Good