Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

Rating:

1.0

My unit #17 had a water leak that the staff was aware of prior to my move in and yes a few of my items have water damage. Instead of an offer of a different unit, I was told that a person would repair the leak (again). That night we had another rain and once again my items were damaged. The manager was not in and the staff present did not know if the repairs were made. I moved out the unit the next day purchasing moving men, a truck, and a discount on new boxes. I give UHaul a lot of business!

Rating:

4.0

everything went well

Rating:

4.0

The staff were friendly and polite especially with it raining hard!

Rating:

5.0

Courteous, helpful and professional staff.

Rating:

3.0

Don't like the gate , the way it's set up u shouldn't have to keep jumping in ND out of vehicle . Key pad shud be where u can just reach out ur window ND slide the card.

Rating:

5.0

the truck I had was hard to drive because it did not change gears easy. I am having trouble getting my receipt for Saturday May 3 2025.

Rating:

5.0

Excellent service and equipment.

Rating:

4.0

There is an unkempt car on the lot in the way of the roundabout turn. I guess the site is storage for your cement barriers. Those look messy and unattractive. There was a caved in door on one of the units but maybe it was fixed now. Staff said that a car ran into the door. I am glad because I thought it was an attempted break in. Some residents leave litter when they move in or out. I couldn't see inside my unit in the evening.

Rating:

4.0

The morning crew Kimberly and the gentleman that worked with her were very helpful and friendly. That’s when I made my reservation. When I came to pick up the truck after 2:pm Terrell wasn’t very friendly. I also felt uncomfortable when he asked for a person to call in case of emergency as if he expected something to happen to me while out moving my belongings. I didn’t get a dolly however it didn’t seem that he took the price of it off compared to the estimated price I got from Kimberly in the morning. I suggest he stop; get a drink of water or a snack if he’s not quite ready to handle the public. Maybe that will help him come with a smile.

Rating:

4.0

I received a text message asking me to take pictures of the vehicle. The website would not work with my phone so I was unable to do that. The same issue occurred in store when it asked to take a picture of myself and the front and back of my drivers license. It was extremely frustrating that something's the company was asking me to do did not work on thir own website.

Rating:

5.0

Easy to locate, quick& efficient personnel

Rating:

5.0

Customer service has always been the best!

Rating:

5.0

Nothing - check-in was EXTREMELY efficient

Rating:

5.0

Keep doing what you are doing. :)

Rating:

5.0

Every one was friendly and polite

Rating:

3.0

Everything was fine, but Building E on the inside was hard to access. The door wouldn’t stay open while I was trying to bring in items. The access point is hard to maneuver because it also has a ramp going up to a door that doesn’t stay open. It was pretty hard to get things in and out because of those reasons.

Rating:

5.0

I have two units at this facility. The location is perfect.

Rating:

3.0

I waited with the truck to return it for about 10 minutes. No personnel were outside. I went inside and complained that I was waiting. Immediately two men came out but when I asked a question about the mileage they said I had to wait until after the inspection and to go inside. They didn't seem friendly. I would recommend the branch because of its great location.

Rating:

5.0

Nothing. The Guy Walter at the 5400 Bragg Blvd, Fayetteville location was an absolute life saver. I watched him handle some of the most difficult customers and he remained so calm and professional. When it was my turn he was so pleasant and accommodating. I was in Fayetteville doing a home renovation and ran into some problems. Walter helped so much, he even told us about places to eat and gave us directions while there. If I ever need to rent again I will make sure Walter is working and definitely use this location. Need more WALTERS. The only issue we had was the truck felt like it was going to stall. I think it needed some repairs because the check engine light was on, but I really wasn't worried. I knew if anything happened it would be taken care of. Thanks U~Haul

Rating:

5.0

Always good, professional service.

Rating:

4.0

Price was definitely weird

Rating:

1.0

The only thing that I was upset about is that they damaged some of the furniture when they were looking to see if when it rain that if I had water damage wish I theirn't have but looks like they ju

Rating:

5.0

the customef service was great pickup and drop off i love this location

Rating:

4.0

Light wouldnt never come on

Rating:

2.0

I am almost 70 years old even though I don't look it. I needed further directions to the unit. Your rep abruptly told me that he just showed me on paper where to go. Then the unit was bound with a zip tie; luckily I had a knife. After the movers unloaded the truck, I asked the same rep if I could leave my truck at the facility. He said no! He said if he called for a transfer he could be on the phone for hours. There was another worker behind the counter. They had no other customers. Since I added a storage, another product why couldn't he called for me. I called since I understood I could transfer. The rep answered right away. The transfer took 15 minutes. Lastly he did not want to give me one month free storage. He said I had to be from our of town. I was! He knew that because he could not find my reservation and confused me with another customer. He said he talked to me earlier on Saturday. I didn't call UHaul; I placed my order online

Rating:

2.0

I didn’t get the proper mileage I need for my one way trip from hopemills to vass is hwy 1

Rating:

5.0

I had a good experience as this was my first time renting a 15 passenger van. No complaints.

Rating:

5.0

Fantastic staff, albeit short-staffed sometimes. They treat each customer like they're the most important, so definitely deserving of praise. But adding additional staff to help with customers so a long line doesn't build would help!

Rating:

3.0

Not the easiest place to get out of with an even and tow dolly

Rating:

5.0

Nothing was fast and efficient at there job.

Rating:

3.0

I would only recommend this location based on its convenience. However, my recent experience raises concerns. When I picked up the rental truck, it had only 2 miles’ worth of fuel remaining. Since it was 7 PM (closing time), I immediately informed the maintenance representative, who then spoke with the manager. While I was given a $38 fuel discount, my main concern remains: how can a rental truck be handed over to a customer with practically no fuel, especially when it is expected to be used immediately? This is not only inconvenient but also reflects poorly on business practices. Due to this issue, I may need to reconsider renting from this location in the future and recommending it to friends, family, and colleagues. I strongly urge management to address this deficiency to prevent similar experiences for other customers.

Rating:

5.0

Great customer service!

Rating:

5.0

Employees were very helpful and kind!

Rating:

5.0

Fast, Efficient, Professional, I highly recommend this location!

Rating:

5.0

N/A

Rating:

5.0

Everyone was efficient, kind, courteous, helpful, patient, and professional.

Rating:

5.0

Excellent service.

Rating:

3.0

Heard them for myself talk about the previous customers in front of me and then when my gf went in to resolve an overcharge she heard them talking about me when I had just came in. Life is lifing for us all and to hear that from employees just wasn’t right.

Rating:

5.0

Excelente servicio

Rating:

1.0

You do not give long time customer a fare chance

Rating:

4.0

more space inside for customers waiting at origin, Fayetteville, NC

Rating:

5.0

Great customer service!!!

Rating:

1.0

Forgot the wiring!

Rating:

5.0

Great team and Great Experience.

Rating:

5.0

Parking in front of store is very tight and needs to be reassessed f ft or proper parking clearance., An accident bound to happen poorly designed parking lines.

Rating:

5.0

Very professional

Rating:

5.0

I was exhausted and forgot to get the lady's name, but she provided excellent customer service.

Rating:

1.0

The attendant was very rude, he acted as if I did something wrong for just coming there, I walk up smiling and he just sucked all the oxygen from the room with his horrible attitude

Rating:

4.0

The truck was clean but it kept jerking when I take off, sounds like a transmission issue needs work!

Rating:

5.0

I really appreciate everything

Rating:

3.0

U-Haul should update its driver’s license database to include Puerto Rico as an option for drivers. While the database currently accommodates licenses from Canada, a foreign country, it omits Puerto Rico, a U.S. territory.

Rating:

5.0

Keep up the good work.

Rating:

2.0

During pick up representative was more concerned about an upcoming “propane training” and why all employees where at the location at the same time, rather than providing the full attention to my needs and questions. Additionally every time I asked a question or made a comment about my pick up process the person seemed to be bothered by my questions. Next day o received a call saying my return was late when my 24 hour period wasn’t even over yet (still had 2 hours).

Rating:

5.0

Yeah atmosphere of the store was exceptional as well as the associate that checked us in.

Rating:

4.0

I was very pleased with accuracy and quick response that they for their service.

Rating:

5.0

Good customer service !!!

Rating:

2.0

The location was very dangerous at night especially being a woman by herself in that particular area of town. I did not feel safe. On top of that I tried to complete the "return the truck" process on the website and it did was not effective which made me have to linger longer there to figure it out. I spoke to a rep and they said they would create a note to give to the staff letting them know of this difficulty since she could not help me. I took my own pics though. The truck runs rough and makes an odd humming sound from time to time that doesn't sound good. The fuel gauge is ridiculous. I put 45.00 of fuel in it when the needle was on a quarter tank and it barely moved.

Rating:

5.0

Friendly and helpful staff!

Rating:

5.0

I didn't have a problem at all they were helpful to me and if I needed something answered date was helpful thank you I appreciate it if I ever need it again I can call you guys

Rating:

5.0

Staff was courteous and professional. They made the arduous process of moving and storage a lot easier. Thank you.

Rating:

1.0

I was late on payment due to my medical issues but made up the payments and late fees but they rumedged my unit and it was missing some stuff and I asked them to review the so called security cameras footage and they said it was deleted for some reason and only for the day they were in my unit.. again some expensive tools were missing. Never again

Rating:

5.0

Well yesterday was our first day using the facility/storage unit we will come back with follow-up reviews.

Rating:

3.0

Could use some lighting outside for the darker winter months.

Rating:

5.0

Would use them again.

Rating:

5.0

THE BEST!!!!!😁

Rating:

5.0

I truly appreciate the niceness of every person I met. Highly appreciated and recommend it

Rating:

1.0

I paid for climate control but it was always 90-100 degrees according to my thermometer in there. I complained but no one did anything.

Rating:

4.0

Just wished I didn’t have to lose all of my things.

Rating:

5.0

Friendly staff

Rating:

4.0

The storage part was fine, pick up the truck with quarter tank of gas, drop off with a quarter tank they still said I owed 2 more gal of gas charged me 8 dollars a gal. When I full it to quarter tank.

Rating:

4.0

I was disappointed that the climate controlled unit I originally reserved was not available but I at least got a unit

Rating:

2.0

This location for storage units are not always helpful. They increased rent on the unit 3 times in one year. When someone books and signs a contract for a specific rate, it should remain the same throughout their time needing the unit. There were no upgrades or reasons why for the increase. Unless it was for the small rodents or birds living in my unit.

Rating:

5.0

Thank you.

Rating:

5.0

Excellent in store service by all of the reps. I was a day late and still had to pay for another month that I don't need. I will warn others to get anything out the day before the end of the lease. Now it can be rented to someone else and you make double on that unit.

Rating:

5.0

Amazing customer service!

Rating:

3.0

First I moved out Feb 25 before my unit was due not the 3/ 16. We tried to call u on Feb 25 and as always the phone is routed to somewhere else u never get anyone to pick up at your office. But we talked to customer service who put it into your notes that we have moved out and I guess no checks the notes, so we kept getting calls about a unit that we no longer were in. Just wish someone would pick up the phone better and customer wouldn’t have to go through things

Rating:

5.0

I spoke with Tiffany and a Professional Black male employee who were great to me with EXCELLENT CUSTOMER SERVICE!!!

Rating:

5.0

Love the people who work at this office always nice & curtiious helpful...

Rating:

4.0

My bill was often wrong but ennnnhhh

Rating:

1.0

Let start with the flooding that happened to some units. I have permission for them to check my unit. Fortunately my things weren't affected. I went to get my things out tonight and everything was covered in some sort of sand/ dirt or something. Then I come in to tent my truck and the payment system took $100 off of my card for the attendant to say the payment didn't process. He then calls tech support which we waited 30 mins for to answer. They get on the phone AMF days my payment was canceled in their system even though it fully processed out of my account. They then tell me I need another form of payment and it may take up to 5 days for my $100 payment to be refunded back to me. I won't EVER use Uhaul again. And I definitely won't recommend them to anyone EVER. One last thing, 2 out of their 3 computers was down. Just sad.........

Rating:

3.0

I reserved a climate control unit a month prior to me moving my stuff into storage. On the day of my move- in, I found out my storage unit was given away. I had to settle for a non climate control storage unit. Due to that change some of my furniture was damaged.

Rating:

1.0

Lies over charges watch your bills and if your military definitely watch your bills with them

Rating:

3.0

I was charged a full month's rent ($177.00) for literally 3 days. I did reach out to dispute this and was told I still had to pay the full month's rent. I ended up renting a moving truck from another company because I was so disappointed in uhaul. Never again and I will not recommend uhaul.

Rating:

5.0

It was three years that I was with U-Haul and never had a problem except the price kept going up other that Thank you U-Haul for everything.

Rating:

5.0

Great great great all the way around

Rating:

5.0

Great service. Easy to operate. Storages are secure and hauling equipment is reliable and affordable.

Rating:

5.0

Just wish I could’ve had just one more week so my stuff wouldn’t get auctions while being down on my luck

Rating:

4.0

Thank you Kim

Rating:

5.0

Manager Kim was Always nice & willing to cooperate.

Rating:

1.0

The manager at this location is not nice at all.

Rating:

5.0

The staff very friendly love love Lori SHES very kind and helpful. And I don’t know the young man name that helped me he was a BIGG help as well and he drives the Grey Jeep he’s a sweet heart . Thanks to the two of them

Rating:

5.0

Kim was awesome

Rating:

5.0

The staff and manager was excellent with great service.

Rating:

2.0

Worst uhaul storage I have ever used. Moved my stuff to another facility.

Rating:

1.0

It was the worst ever i was in the hospital from having surgery and had proof and told them them and they auctioned my stuff off they told me i was good and still did it

Rating:

5.0

Lost a lot when the units flooded, but that was not uhauls fault

Rating:

1.0

I recently made a trip from Texas to North Carolina, after 14 years, to finally get my keepsakes out of storage and clean out the storage unit. My entire 3 bedroom house was contained in this storage unit, and I was extremely excited to finally go through these old memories, or so I thought. Upon arrival, I found that my lock has been cut and my unit has been moved. That was problem number 1, why was my unit moved? Finally, after speaking to management and explaining that I shouldn't be charged for the lock and key when I have my key on me, and the lock was cut without my knowledge, and without me present, the management allowed me to move forward without paying for that lock. Now, the maintenance man drilled out the lock, and I rolled up the unit door. At which point, my jaw dropped. My entire 3 bedroom house was dwindled down to a few boxes on one of the walls, a few trash bags, and a couple pieces of broken furniture. Everything else was gone! My beds, Livingroom sets, dining sets, 3 bedroom sets, most of my boxes of stuff; everything was gone. I immediately contacted the management and was met with even more questions. Nobody seemed to have any answers. As management went over the situation, I started looking at what I had left. As I opened boxes, I found mold, mildew, and rat/mouse infestations in the remaining boxes. Out of my storage unit, I was able to scrape together less than one medium sized tote of stuff to take home with me. This included about a quarter of my service awards, one class A jacked with ribbons, half of my baseball cards I had as a child, and maybe 20 of my 500-1000 pictures. Everything else was destroyed. Management got back to me while at the unit. Apparently there was a hurricane that went through in 2016, and my unit was underwater. They moved my unit and threw away everything that was wet. The unit was essentially a total loss. I have been paying for this unit for 14 years. Why couldn't they tell me that my unit was underwater and everything was destroyed? UHauls answer to this? We tried to contact you. Really!?!?! You sure have the ability to send me a bill, verify I paid it, and call when payments are going up, but you can't contact me to tell me everything in my unit has been destroyed by a hurricane?!?!?!?! REALLY!!!!! Anyway, I continued to pay the bill thinking everything was fine with my unit for an additional 7 years. Afterall, what I don't know keeps them getting paid for the unit. What did management tell me? I need to submit an insurance claim, and they will need an itemized list of everything destroyed. How am I supposed to produce an itemized list of everything in that storage unit when it was an entire 3 bedroom house, especially trying to remember 14 years ago, and they 95% of it away without my knowledge? Now, the insurance garbage I have been dealing with. I tried to contact the insurance carrier for Uhaul , the one that handles the claims, and literally never heard anything. Nobody answered the phone, nobody emailed me, nobody returned the call. I left voicemail after voicemail, and no replies. I tried for weeks to no end, and finally gave up. I guess the way insurance claims work is if nobody answers the phone, I guess my claim cannot be submitted. No submitted claim means no refund for 14 years (7 minimal) and repayment of the furnishings for an entire 3 bedroom house. To answer your question, "Please rate your overall experience storing with U-Haul?" I wouldn't do business with Uhaul if they literally got on their knees and begged me. The audacity to send me that question, after my experience, Uhaul should be absolutely ashamed.

Rating:

3.0

Older storage but staff makes it great.

Rating:

3.0

I was sent a bill for dumping and i still had 3 days left on my unit

Rating:

5.0

Worked with me when I was behind, highly recommended, good customer service:)

Rating:

3.0

My storage locker was mistakenly opened/lock removed by staff. I was informed and told that I received a new lock and the new keys would be FedEx to me at my present location. That was over three (3) months ago. I have made numerous inquiries regarding receipt of new keys for my storage. As of May 30, I still have not received those keys and I am unable to travel right now. I sincerely request this situation be corrected so that I have access to my property in storage that I am paying rent for each month.

Rating:

5.0

I am excited that U-Haul is now offering this service. It is extremely convenient, having all your needs met in one location. If I ever have storage needs, I am definitely giving U-Haul the first consideration.

Rating:

5.0

I really appreciated that the storage was onsite, so we got the truck empty and left the truck at the same site. Extremely convenient!

Rating:

5.0

Very helpful

Rating:

5.0

Please hightlight the rat poison in red or orange words so people can know it

Rating:

4.0

Decent overall. Storage unit was fine for what it was. Unlit, non climate controlled. Staff was generally helpful until the last visit. But that was having to do with a rental, which they made right.

Rating:

5.0

Kia went above and beyond to make sure everything was taken care of. That woman is truly a BLESSING and a SUPERWOMAN. She deserves a raise and vacation. Thank you so very much Kia for all your help and hard work. Thank you.

Rating:

5.0

Everything was okay, and very pleasant , helpful etc.

Rating:

5.0

The owner and staff were very helpful and friendly. Will use this U-Haul for next move and storage!

Rating:

5.0

Everyone was so helpful and understanding. They were able to explain everything where I could understand.

Rating:

5.0

Kim and her staff were awesome during the move and helped with storage units. I will see her in Nov to book a Uhaul and car tow trailer. During horrific self move provided info to complain about the Helping Hand mover service

Rating:

5.0

Walt and Daniel both went over and beyond to assist me!! However everyone there was amazing!! I truly appreciate the amazing service I received!!

Rating:

5.0

Your staff were very helpful and professional we rented two trailers and two storage units and couldn’t ask for better service thank you

Rating:

5.0

Will always call you when we need to rent

Rating:

3.0

Too expensive

Rating:

5.0

My storage bill was due in the 18th of each month. When I went to turn in my access key at 9:45am on the 18th, I was told I had a balance for the upcoming month. I was told I would be responsible to pay that month even though I was no longer in the unit. After argument and a phone call to however, I was cleared with a zero balance. Absolutely foolish! I did contact the store to ask what protocol was. I was told I had until close of business on the 18th to pay the unit rent or be cleared out with pictures/video and return of the access key.

Rating:

4.0

Everything was good until I moved out!!

Rating:

5.0

Staff were helpful and knowledgeable. Storage unit was clean and tidy.

Rating:

4.0

Very friendly staff.

Rating:

5.0

Smooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.

Rating:

5.0

You were there when we needed it most. Thanks a million!

Rating:

5.0

Awesome

Rating:

5.0

The staff was nice.

Rating:

4.0

I had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I’d recommend being more customer service focused.

Rating:

5.0

Maybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.

Rating:

5.0

Excellent.

Rating:

1.0

When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn’t get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn’t. So frustrating.

Rating:

5.0

Treated respectfully , great customer service

Rating:

5.0

I love Kim the GM and her whole team

Rating:

5.0

The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!

Rating:

5.0

Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help

Rating:

5.0

Clean and organized with friendly staff willing to help in any way possible. Thank you.

Rating:

5.0

Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.

Rating:

1.0

I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.

Rating:

3.0

Please fix the gate to storage facility.

Rating:

5.0

Keep up the great service

Rating:

3.0

N/A

Rating:

5.0

Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..

Rating:

3.0

Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.

Rating:

4.0

Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it’s cost effective.

Rating:

5.0

First good Uhual experience I had in my entire move.

Rating:

5.0

The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.

Rating:

5.0

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.

Rating:

2.0

Yes I would recommend them if you haul learns how to answer their phones when their customers are calling to let them know that they did take all their belongings out of the unit and that the lock was still there but they want to charge you $117 but they won't answer the phone so that you can let them know when you work everyday and they're closed by the time you get home to inform them that the unit was empty and that they could have taken or cut the lock off if they needed to but nobody answered the phone

Rating:

5.0

The staff was wonderful in helping me during my problems at that facility..

Rating:

5.0

.

Rating:

4.0

I was pleased with my selection of Uhaul for storage. It was a pleasant surprise to see the unit and its size. I have more than ample room to store my belongings. The staff treated me very well, answering all my questions. I would highly recommend Uhaul to those looking for self-storage.

Rating:

2.0

My bill was due in the 22nd of every month. I was able to secure a rental property moving my furniture on the 26th (4) days later to be billed for another month. That is unacceptable plus no at this location is never able to answer the phone. The call center can’t help problems at a particular location. No I would recommend nor use U-haul in the future. Plus I’m paid up until the 22 of April to be advised that the storage 404 is no longer available to me. I didn’t checkout. Bad business and a darn ripoff.

Rating:

2.0

I was involved in an auto accident earlier in the year and advised U haul management that I was not able to pay the full unit rental and asked to be but into a smaller unit after a caught the payments up on the first unit. I did so and they didn’t put me in a smaller unit. I just got out the hospital 4 days ago and answered an email in what my intentions were and I asked to make a partial payment and they refused to except that. Than they expressed other alternatives prior to auction and they never offered that as well. So my unit was sold and there was an overage which was due back to me. When I went to see the store manager Ms Kim she was rude and telling me that there was no credit due back to me when in fact there was because the letter clearly stated such credit. She made a big deal of it stating that she didn’t have the cash or she didn’t know how to do a credit. At the end of it she said the corporate office would half to send a check by mail which is fine but why did I half to come and spend an hour in the store for you to tell me this. I tried to call the store several times prior to going into the store. No one answered and I kept getting the stores voice mail. So not a good feeling dealing with U Hall at all. Not a pleasant experience at all. They could of worked out a plan for me especially by me being in the hospital after the auto accident.

Rating:

5.0

Kim was very courteous and helpful, especially after a bit of a stressful day. She processed me through quickly and even helped to point out where the unit was that I would be using. I would definitely recommend this location to others.

Rating:

5.0

Great help from the workers

Rating:

2.0

Roof is out dated. My tv stand got damaged by water from the leaking roof so I had to toss it in the trash also 3-5 boxes was soaked with water and had to throw something away

Rating:

4.0

Walter was nice, knowledgeable, accurate, timely and a pleasure to work with he made a stressful situation enjoyable .

Rating:

2.0

So there are a couple of things here I would like to say. While the help I received was good, it took forever to get said help. I waited for 45 minutes before seeing the only rep behind the counter (2 days in a row on 09 and 10 Nov). Then on the second day after receiving my card to access the storage I had to wait for it to activate, I was unaware of this. So I tried to access the gate without luck and then went back inside to wait 20 more minutes to be let in by the rep. Also I was not briefed and am not sure how payments occur for storage. Like if it is all auto payments, or if I will be paying for 1st and last month, or need to pay monthly at the location. If that is the case I only need the unit for 2 months and need to end my contract now. So I will also need to read the contract in full to see if these questions are answered there. Other wise I had no issues.

Rating:

5.0

Great costumer service.

Rating:

5.0

The staff was extremely professional and helpful. This is one of the best Uhaul locations I've seen.

Rating:

3.0

Kimberly Cowan , BB Rhodes and Mister Al need a raise for being shining examples of excellence customer service...They are the only reasons that I will ever use U-haul again..

Rating:

5.0

I love U-Haul !

Rating:

4.0

Very clean, secure and safe storage. Just a little pricey over time. Overall really good.

Rating:

3.0

The storage was great the truck however was the issue first a tire blew then head gasket all in the same day and then they couldn’t find anyone to transfer truck loads so we did it . The whole experience took a day of our travel with 3 kids and we had a deadline to meet .

Rating:

1.0

She told me my “destination would be changed “ it look like it wasn’t. I’d hate to find out my card is steady being charged for a piece of equipment I’ve turned in and then they don’t even pick up the phone Aisha mickle 202-412-2222

Rating:

5.0

professional and very clean

Rating:

5.0

Yes I would definitely use you all again I also have a storage building on the premises

Rating:

4.0

Mrs.Kim was very kind. She’s a great manager.

Rating:

3.0

The prices are way To high for the storage building

Rating:

4.0

Kimberly coran was very helpful and extremely knowledgeable in am very happy with the service provided by this location. Thanks so much

Rating:

1.0

Everything I left in storage was ruined by leaks and rats 🐀 in the facility

Rating:

5.0

Great facility

Rating:

1.0

U hual us corrupt company, they change full rate to customers that use the storage A few days and turn around and rent the storage to the next customer full price, the staff was unfriendly and rude,,

Rating:

4.0

thanks

Rating:

5.0

Awesome service

Rating:

5.0

Everyone was extremely helpful, courteous and professional. Thank you so much for making my move as easy as possible.

Rating:

5.0

Excellent services, facilities and staff.

Rating:

3.0

Not sure why, but there never seems to be enough customer service representatives at the counter to assist. Maybe hire more help at the counter to cut down the line or wait.

Rating:

5.0

Everything was well

Rating:

5.0

Great service everything was ready in and out in 15 min

Rating:

5.0

I would recommend this place, each time I needed assistance or a question; always helpful and patient. Thank you.

Rating:

5.0

Great experience

Rating:

5.0